Customer service was excellent when I called with a couple of queries. It is a relief to be able to speak to a real and very helpful person. Everything arrived in good time and the company made a spe... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Our delivery of tiles arrived quickly, with good communication throughout. Unfortunately on inspection we found a couple of broken ones. This was swiftly resolved after contacting them. Lovely tiles... Zobacz więcej
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Amazing one-stop shop with Sunday support! Just finished a DIY project using the Westminster Manor tiles from Fayrouz Tile & Stone, and I couldn't be happier. The tiles are beautiful and great qual... Zobacz więcej
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The variety of choice of tiles, and the uniqueness of the various patterns, is unparalled. The showroom in Doncaster is laid out in a very helpful way. Tiles and bathroom items are displayed in a logi... Zobacz więcej
Reakcja na opinię
4,7
Doskonała
1 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Absolutely beautiful tiles for my new…
Absolutely beautiful tiles for my new cloakroom. Bathroom fitter was very impressed with them.
1 marca 2026
Opinia niezależna
Odpowiedź od Fayrouz Tile & Stone
Hi Heather,
Thank you for your review. We’re so pleased to hear the tiles look beautiful in your new cloakroom, and it’s great to know your bathroom fitter was impressed with them as well.
Many thanks,
Fayrouz Tile & Stone
Zellige oyster square Moroccan style tile
Received sample quickly and went on to order the tiles for my bathroom. Really lovely tiles and quick delivery. Great company would definitely use them again!
6 marca 2026
Opinia niezależna
Odpowiedź od Fayrouz Tile & Stone
Hi Christina,
Thank you for your review. We’re pleased to hear the sample helped you make your decision and that the tiles arrived quickly for your bathroom project. It’s great to know you’re happy with them and that the process went smoothly.
We really appreciate your support and would be happy to help again in the future.
Many thanks,
Fayrouz Tile & Stone
Great experience
Great experience, collection in store saved me a fortune & the instore team were amazing
6 marca 2026
Opinia niezależna
Odpowiedź od Fayrouz Tile & Stone
Hi Tom,
Thank you for your review. We’re pleased to hear you had a great experience and that collecting in store worked well for you. It’s also lovely to know the showroom team were so helpful.
Many thanks,
Fayrouz Tile & Stone
Odpowiedź od Fayrouz Tile & Stone
Hi Karen,
Thank you for your review. We’re pleased to hear the tiles arrived quickly and were well packaged, and that you’re happy with them.
Many thanks,
Fayrouz Tile & Stone
Beautiful tiles well delivered
Tiles arrived well packaged and the delivery driver placed them on my driveway as requested. Delivery was prompt and as advised. The tiles are beautiful and the colours and presentation as per the website.
2 marca 2026
Opinia niezależna
Odpowiedź od Fayrouz Tile & Stone
Hi Fiona,
Thank you for your review. We’re pleased to hear the tiles arrived promptly and were well packaged, and that the driver was able to place them where you requested. It’s also great to know the colours and presentation matched what you saw on the website.
Many thanks,
Fayrouz Tile & Stone
Customer service was rude
Customer service was rude, blunt and unhelpful. Enquired about the option to return some tiles they still stock for a credit note outside of the returns window (hence asking for a credit note rather than a refund). Totally unopened, resaleable tiles. I was met with a blunt 'no'. Hasn't made me feel like shopping with them again, will look elsewhere for my replacement tiles.
9 marca 2026
Opinia niezależna
Odpowiedź od Fayrouz Tile & Stone
Hi Martha,
I’ve looked into your enquiry and read through the email correspondence and would like to clarify the situation.
This wasn’t a return request slightly outside the normal returns period, but for tiles purchased in 2024. Our returns policy has a defined returns window and, while we do try where possible to help customers who are only slightly outside that window — as we understand projects can sometimes run longer than expected — unfortunately we’re unable to accept returns or offer credit notes on orders placed several years ago.
One of the main reasons we cannot accept returns outside the returns window is due to tile batch variation. As we continually restock our tiles, new batches are produced over time. Once a new batch replaces an older one, tiles from the original batch can no longer be resold alongside newer stock due to natural variations in shade, tone and finish between batches.
In addition, the two tile ranges from that order are no longer part of our current collection and have not been stocked for quite some time. As these lines are no longer sold by us, they are not items we would be able to resell even if the boxes remain unopened.
Your enquiry was responded to promptly by our customer service team, who explained that a return would not be possible and apologised for the inconvenience. You then asked for the decision to be verified by a manager and, after receiving the same explanation, raised a formal complaint through the website. This was also responded to with the same information. At no point were the team rude — they replied promptly each time and simply reiterated the policy.
We always try to help where reasonably possible, including accommodating returns outside the window in certain circumstances. However, returning tiles from an order placed years ago, particularly for products that are no longer stocked, unfortunately isn’t something we’re able to accept.
Many thanks,
Fayrouz Tile & Stone
All is well the parcel arrived in good…
All is well th eparcel arrived in good condition , Many thanks. Kind regards. Philippe
2 marca 2026
Opinia niezależna
Odpowiedź od Fayrouz Tile & Stone
Hi Phillippe,
Thank you for your review. We’re pleased to hear your parcel arrived safely and in good condition.
Many thanks,
Fayrouz Tile & Stone
The selection of tiles is amazing
The selection of tiles is amazing.
We have had 3 or 4 deliveries. The outside Moroccan style ones are stunning - and they have remained in tact for 4 years in bad English weather. They add something unique to the garden.
13 lutego 2026
Opinia niezależna
Odpowiedź od Fayrouz Tile & Stone
Hi Helen,
Thank you for your lovely review. We’re so pleased to hear you’ve been happy with multiple deliveries and that your outdoor tiles are still looking beautiful after four years.
It’s great to know they’ve added something unique to your garden. We truly appreciate your continued support.
Many thanks,
Fayrouz Tile & Stone
Tiles
Arrived on time very well packed very pleased with tiles would have no hesitation of purchasing from them again 😀
19 lutego 2026
Opinia niezależna
Odpowiedź od Fayrouz Tile & Stone
Hi,
Thank you for your review. We’re pleased to hear your tiles arrived on time and were well packaged, and that you’re happy with them overall. It’s great to know you’d feel confident ordering from us again.
Many thanks,
Fayrouz Tile & Stone
Blue Moroccan Tiles …
After weeks of trying to find Moroccan light blue tiles on many online sites I found exactly what I wanted with your company.
Tiles arrived very well packed 1 day early. They are really stunning looking tiles hexagon shape and in 3 different blue colours. Ordering was easy and I was kept informed at every step.
Would highly recommend your company and I am one happy customer. 😊
17 lutego 2026
Opinia niezależna
Odpowiedź od Fayrouz Tile & Stone
Hi,
Thank you for such a thoughtful review. We’re so pleased you were able to find exactly what you were looking for after your search, and that the tiles arrived safely and even a little earlier than expected.
It’s great to hear the ordering process felt straightforward and that you felt well informed throughout. We truly appreciate your recommendation and are delighted you’re happy with your choice.
Many thanks,
Fayrouz Tile & Stone
Really good company
Really good company, very responsive and delivered quickly
17 lutego 2026
Opinia niezależna
Odpowiedź od Fayrouz Tile & Stone
Hi Pauline,
Thank you for your review. We’re pleased to hear you found the team responsive and that your order was delivered quickly.
Many thanks,
Fayrouz Tile & Stone
My tiles arrived on time
My tiles arrived on time, in perfect condition and I love them, they look exactly like what I expected I think better in fact!! The pictures online were a great representation of the tiles!! Thank you
20 lutego 2026
Opinia niezależna
Odpowiedź od Fayrouz Tile & Stone
Hi Emily,
Thank you for your lovely review. We’re so pleased to hear your tiles arrived on time and in perfect condition, and that they’ve met your expectations. It’s great to know the online images gave you an accurate sense of how they would look in person.
We really appreciate you taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
Great experience
Great experience! They were able to move forward my delivery date which was really helpful and not a single tile arrived cracked which was great - I’ve used some other tile companies in recent years and have had at least one crack per box, so was very impressed!
20 lutego 2026
Opinia niezależna
Odpowiedź od Fayrouz Tile & Stone
Hi Courtney,
Thank you for your review. We’re pleased we were able to bring your delivery forward and that it helped with your project timeline. It’s also great to hear everything arrived safely and without any breakages — we know how important that is.
We appreciate you taking the time to share your experience.
Many thanks,
Fayrouz Tile & Stone
Excellent service
Excellent service, Tiles arrived quickly and are just what I ordered.
16 lutego 2026
Opinia niezależna
Odpowiedź od Fayrouz Tile & Stone
Hi Jane,
Thank you for your review. We’re pleased to hear your tiles arrived quickly and that they were exactly what you expected.
Many thanks,
Fayrouz Tile & Stone
Very satisfied customer
I just had to write a review - I am thrilled with my tiles, the colour and finish are BEAUTIFUL. The quality was exceptional especially as the price was so reasonable. I am a very satisfied customer. The tiles arrived promptly and were very well packages
19 lutego 2026
Opinia niezależna
Odpowiedź od Fayrouz Tile & Stone
Hi Lesley,
Thank you for taking the time to leave such a lovely review. We’re so pleased to hear you’re happy with the colour and finish of the tiles, and that the quality met your expectations. It’s also great to know they arrived promptly and well packaged.
We truly appreciate your feedback and are glad you’ve had a positive experience with us.
Many thanks,
Fayrouz Tile & Stone
Great service and fantastic…
Great service and fantastic communication
Would highly recommend
2 lutego 2026
Opinia niezależna
Odpowiedź od Fayrouz Tile & Stone
Hi,
Thank you for your review. We’re pleased to hear you were happy with the service and communication, and we appreciate your recommendation.
Many thanks,
Fayrouz Tile & Stone
Odpowiedź od Fayrouz Tile & Stone
Hi Anne,
Thank you for your review. We’re pleased to hear you were happy with the service and the speed of delivery.
Many thanks,
Fayrouz Tile & Stone
Amazing tiles
Amazing tiles! A real focal point as a splash back for the cooker
12 lutego 2026
Opinia niezależna
Odpowiedź od Fayrouz Tile & Stone
Hi Naomi,
Thank you for your review. We’re so pleased to hear the tiles have created such a strong focal point behind your cooker — that’s always lovely to know. It’s great that they’ve worked so well in your space.
Many thanks,
Fayrouz Tile & Stone
excellent communication from order to…
excellent communication from order to delivery. Beautiful tiles, excellent quality/
2 lutego 2026
Opinia niezależna
Odpowiedź od Fayrouz Tile & Stone
Thanks so much, Sandra! We’re really happy to hear that the communication felt clear from start to finish and that you’re pleased with the quality of the tiles. Enjoy your project, and thanks again for taking the time to leave a review 😊
Nice tiles, service needs some work
The first order went well and the tiles are good quality. I made a second order and the wrong tiles were sent. Replacements were sent and due before 12pm the next day, but by 2pm they hadn't arrived and apparently they hadn't left the hub for delivery - I had to call them to find out, they didn't bother to let me know. I was promised a call back to confirm whether it was being delivered later that day or the following day. I didn't get the call back and had to phone again at 4pm. I still don't have the tiles and I am now very irritated.
2 stars because the tiles are nice, when they get the order right.
6 lutego 2026
Opinia niezależna
Odpowiedź od Fayrouz Tile & Stone
Hi Rachel,
Thank you for taking the time to share your feedback. We’re pleased to hear you’re happy with the quality of the tiles, though we appreciate how frustrating the issues around the replacement delivery were.
Once the incorrect tiles were identified, we arranged replacements as quickly as possible and did our best to keep you informed throughout the process. Unfortunately, we experienced difficulties obtaining clear updates from the courier, which limited the information we were able to pass on at the time. This is not the level of service we aim to provide, and we understand how disappointing this must have been while you were waiting for confirmation.
We’ve taken your comments on board and will be raising this with the courier to help prevent similar situations in future. Thank you for your patience — feedback like yours helps us improve our processes.
Many thanks,
Fayrouz Tile & Stone
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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