Customer service was excellent when I called with a couple of queries. It is a relief to be able to speak to a real and very helpful person. Everything arrived in good time and the company made a spe... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Our delivery of tiles arrived quickly, with good communication throughout. Unfortunately on inspection we found a couple of broken ones. This was swiftly resolved after contacting them. Lovely tiles... Zobacz więcej
Reakcja na opinię
Amazing one-stop shop with Sunday support! Just finished a DIY project using the Westminster Manor tiles from Fayrouz Tile & Stone, and I couldn't be happier. The tiles are beautiful and great qual... Zobacz więcej
Reakcja na opinię
The variety of choice of tiles, and the uniqueness of the various patterns, is unparalled. The showroom in Doncaster is laid out in a very helpful way. Tiles and bathroom items are displayed in a logi... Zobacz więcej
Reakcja na opinię
4,7
Doskonała
1 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
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Excellent customer service and products
Customer service was excellent when I called with a couple of queries. It is a relief to be able to speak to a real and very helpful person. Everything arrived in good time and the company made a special effort with deliveries to accommodate our schedule.
The tiles are beautiful. This was the second time we have ordered the same products as our bathroom had to be rebuilt following a building issue.
20 lipca 2026
Opinia niezależna
Odpowiedź od Fayrouz Tile & Stone
Hi,
Thank you for your wonderful 5-star review. We're delighted to hear that our team was able to help with your queries and accommodate your delivery schedule. It's great to know everything arrived on time and that you're so pleased with your tiles.
We're especially grateful that you chose us again following the unexpected need to rebuild your bathroom. Thank you for your continued trust in Fayrouz Tile & Stone, and we hope you enjoy the finished result.
Many thanks,
Fayrouz Tile & Stone
Everyone was very helpful.
Everyone was very helpful.
The tiles aren’t in situ yet but builder has placed them on our top step to set them out with the steps and they look fabulous.
Tiles came very well packed with no breakages!!!
All wonderful. Thank you.
28 lipca 2026
Opinia niezależna
Odpowiedź od Fayrouz Tile & Stone
Hi Patricia,
Thank you for your lovely review. We're so pleased to hear you found our team helpful and that your tiles arrived safely with no breakages. It's wonderful to know you've already had a chance to see them in place on your steps and that you're happy with how they're looking. We hope the installation goes smoothly, and thank you again for choosing Fayrouz Tile & Stone.
Many thanks,
Fayrouz Tile & Stone
Fabulous tiles and first class customer…
Fabulous tiles and first class customer service.
Very professional and friendly experience
26 lipca 2026
Opinia niezależna
Odpowiedź od Fayrouz Tile & Stone
Hi Vanessa,
Thank you for your fantastic 5-star review. We're delighted to hear you love your tiles and that you had such a professional and friendly experience with our team. Your kind words mean a great deal to us, and we really appreciate you choosing Fayrouz Tile & Stone.
Many thanks,
Fayrouz Tile & Stone
Lovely tiles but standard delivery charge on top is too expensive.
Lovely tiles, full tile samples are helpful, advice provided, order correct, well packaged, and delivered fairly promptly. However, the standard delivery charge on everthing, no matter the relatively small number of tiles or just re-ordering a 1 kilo bag of grout at almost the same price for delivery is outragiously expensive when there are far cheaper courier services available in the UK so will not be using this company again.
15 czerwca 2026
Opinia niezależna
Odpowiedź od Fayrouz Tile & Stone
Hi,
Thank you for taking the time to leave us your feedback. We're delighted to hear you were pleased with the quality of your tiles, found our full-size samples and advice helpful, and that your order arrived well packaged and as expected.
We're sorry to hear you were disappointed with our delivery charges. We appreciate you sharing your thoughts.
Many thanks,
Fayrouz Tile & Stone
Lovely tiles and great customer service!
Our delivery of tiles arrived quickly, with good communication throughout. Unfortunately on inspection we found a couple of broken ones. This was swiftly resolved after contacting them.
Lovely tiles and great customer service!
24 lipca 2026
Opinia niezależna
Odpowiedź od Fayrouz Tile & Stone
Hi Bex,
Thank you for your lovely 5-star review. We're so pleased to hear your tiles arrived quickly and that you were kept informed throughout the delivery process. We're sorry a couple of tiles arrived damaged, we're glad our team could resolve the issue quickly and get everything sorted for you. We really appreciate your kind words about both our tiles and customer service, and we hope your project turns out beautifully.
Many thanks,
Fayrouz Tile & Stone
Excellent customer service
Excellent customer service. Responded very quickly to delivery issue.
Tiles are great - looking forward to getting them on the wall .
16 lipca 2026
Opinia niezależna
Odpowiedź od Fayrouz Tile & Stone
Hi Ivan,
Thank you for your kind review. We're pleased to hear our team was able to resolve your delivery query quickly and that you were happy with the service you received. It's also great to know you're pleased with your tiles, and we hope they look fantastic once they're on the wall.
Many thanks,
Fayrouz Tile & Stone
Lovely quality product
Lovely quality product, when my order arrived sadly there were 4 damaged tiles, which were replaced with no quibble
Can’t wait to get them in the wall in our now kitchen!!
16 lipca 2026
Opinia niezależna
Odpowiedź od Fayrouz Tile & Stone
Hi,
Thank you for your lovely review. We're so pleased to hear you're happy with the quality of your tiles. We're glad we were able to arrange replacements quickly and without any hassle. We hope your new kitchen looks fantastic once the tiles are installed, and we'd love to see the finished result.
Many thanks,
Fayrouz Tile & Stone
Different options to the normal range from other providers.
The tiles are offer were different and the ones I chose were exactly what I was looking for.
The colours and the pattern were as shown on the website.
13 lipca 2026
Opinia niezależna
Odpowiedź od Fayrouz Tile & Stone
Hi Margaret,
Thank you for taking the time to leave us such a lovely review. We're so pleased to hear you found exactly what you were looking for in our range and that the tiles met your expectations when they arrived. It's great to know the colours and pattern matched what you saw on our website, and we hope you enjoy them.
Many thanks,
Fayrouz Tile & Stone
Quick delivery
Quick delivery, well packaged. No broken tiles. Onsuite looks amazing. A shame I can't upload a picture!
16 czerwca 2026
Opinia niezależna
Odpowiedź od Fayrouz Tile & Stone
Hi,
Thank you for your lovely review. We’re delighted to hear your order arrived quickly, was well packaged and reached you without any breakages.
It’s wonderful to know your en-suite looks amazing with the new tiles. Thank you for your kind feedback and for choosing Fayrouz Tile & Stone.
Many thanks,
Fayrouz Tile & Stone
Lovely tiles
Efficient service, lots of communication. Tiles are lovely quality and pattern. Colour true to pictures. Wrapped carefully. Look lovely in my porch. Very pleased
9 lipca 2026
Opinia niezależna
Odpowiedź od Fayrouz Tile & Stone
Hi Nicki,
Thank you for your wonderful review. We’re delighted to hear you were pleased with the service and communication throughout your order.
It’s lovely to know the tiles arrived carefully packaged, the colour matched your expectations and that they look beautiful in your porch. We really appreciate your kind feedback and are so pleased you’re happy with the finished result.
Many thanks,
Fayrouz Tile & Stone
Great service
From selection to delivery was seamless. Great service
29 czerwca 2026
Opinia niezależna
Odpowiedź od Fayrouz Tile & Stone
Hi Andrew,
Thanks for taking the time to leave a review. Its great to hear everything went smoothly, and that you were happy with the service.
We really appreciate your feedback and support.
Many thanks,
Fayrouz Tile & Stone
Odpowiedź od Fayrouz Tile & Stone
Hi,
Thank you for taking the time to leave us a review, and pleased to hear your tiles arrived on time for your project.
Many thanks,
Fayrouz Tile & Stone
Beautiful tiles
Beautiful tiles, great quality and fantastic customer service!
18 czerwca 2026
Opinia niezależna
Odpowiedź od Fayrouz Tile & Stone
Hi Arantza,
Thank you so much for taking the time to leave us a review. We're so pleased you love the tiles and that you are happy with our customer service.
We really appreciate your feedback and support.
Many thanks,
Fayrouz Tile & Stone
Very happy with my lovely Moroccan…
Very happy with my lovely Moroccan inspired tiles. Good delivery/ no breakages.
24 czerwca 2026
Opinia niezależna
Odpowiedź od Fayrouz Tile & Stone
Hi Leanne,
Thank you for your lovely review. We’re delighted to hear you’re so happy with your Moroccan style tiles and that they arrived safely without any breakages.
We really appreciate your feedback and hope they bring plenty of character to your finished space.
Many thanks,
Fayrouz Tile & Stone
Amazing one-stop shop with Sunday…
Amazing one-stop shop with Sunday support!
Just finished a DIY project using the Westminster Manor tiles from Fayrouz Tile & Stone, and I couldn't be happier. The tiles are beautiful and great quality. One single tile had a tiny misprint, but when I contacted support on Saturday, they replied on Sunday! I didn't even have to wait for Monday. They refunded the tile instantly (it was a surplus anyway, so no harm done).
Being able to buy the tiles, adhesive, primer, and grout all in one location saved me so much time. Fantastic experience overall!
12 czerwca 2026
Opinia niezależna
Odpowiedź od Fayrouz Tile & Stone
Hi,
Thank you for taking the time to leave such a detailed review. We’re delighted to hear you’re so pleased with your tiles and that your project was a success.
It’s great to know that being able to order everything you needed in one place made the process easier, and we’re especially pleased we could resolve the issue with the misprinted tile quickly for you. Providing helpful support whenever we can is something we really value.
Thank you again for your kind words and for choosing Fayrouz Tile & Stone. We hope you enjoy your finished project.
Many thanks,
Fayrouz Tile & Stone
Such beautiful tiles
Beautiful tiles. Im so happy with them. The service from ordering from the website, the fast delivery the carefully wrapped packaging was all very impressive. I will 100% recommend & use again for future projects.
11 czerwca 2026
Opinia niezależna
Odpowiedź od Fayrouz Tile & Stone
Hi Louise,
Thank you for your wonderful review. We’re delighted to hear you’re so happy with the tiles and that your experience was positive from start to finish.
It’s lovely to know you found the ordering process straightforward, the delivery fast and the packaging carefully prepared. We really appreciate your recommendation and are pleased to hear you would choose Fayrouz Tile & Stone again for future projects.
Many thanks,
Fayrouz Tile & Stone
Always great service & communication…
Always great service & communication and such awesome tiles too! 👏🏽👏🏽
17 czerwca 2026
Opinia niezależna
Odpowiedź od Fayrouz Tile & Stone
Hi,
Thank you for your lovely review. We’re delighted to hear you continue to be happy with both our service and communication, as well as the tiles themselves.
We really appreciate your continued support and kind feedback.
Many thanks,
Fayrouz Tile & Stone
Quality tiles,have a huge…
Great shopping experience,have very wide range,quality tiles at very competitive price also doorstep delivery from palletways.Will confidently buy again.
17 czerwca 2026
Opinia niezależna
Odpowiedź od Fayrouz Tile & Stone
Hi Jerry,
Thank you for your wonderful review. We’re delighted to hear you had such a positive experience and were pleased with the range of tiles, quality and value on offer.
It’s also great to know your delivery arrived smoothly and that the service met your expectations from start to finish. We really appreciate your confidence in recommending us and look forward to helping with future projects.
Many thanks,
Fayrouz Tile & Stone
Easy service,fast delivery and very…
Easy service,fast delivery and very well packaged. Super quality.
5 czerwca 2026
Opinia niezależna
Odpowiedź od Fayrouz Tile & Stone
Hi,
Thank you for your review. We’re delighted to hear you found the ordering process straightforward and that your delivery arrived quickly and well packaged.
It’s wonderful to know you’re happy with the quality of the tiles. We really appreciate your feedback and support.
Many thanks,
Fayrouz Tile & Stone
Beautiful tiles
Very easy to order and quick and safe delivery. Tiles are beautiful, and I can't wait to put them on my fireplace.
1 czerwca 2026
Opinia niezależna
Odpowiedź od Fayrouz Tile & Stone
Hi,
Thank you for your review. We’re delighted to hear you found the ordering process straightforward and that your tiles arrived quickly and safely.
It’s wonderful to know you’re pleased with the tiles, and we’re excited to hear they’ll be used on a fireplace. We hope the finished result looks beautiful.
Many thanks,
Fayrouz Tile & Stone
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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