Staff in the solihull store were super helpful - wish I knew name of specific assistant who helped me sort out several clothing items at the solihull store, size changes and seeing availability on l... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Easy online ordering and chose local store for collection. We ordered a pack of two t shirts for my husband and this proved good value for money. Staff in store were helpful and found our parcel quick... Zobacz więcej
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I visited Solihull branch, the staff were very helpful! I purchased a pair of dungaree's & a summer ribbed top all in one trouser suit. Quality was excellent! Fat Face clothes are one of my favour... Zobacz więcej
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The excellent customer service provided by the store manager and staff at Fatface Solihull make it a pleasure to shop there. It's lovely to experience friendly and helpful staff where nothing is too m... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
23 Mill Lane, B91 3AR, Solihull, West Midlands, Zjednoczone Królestwo
- 01217 092903
4,6
Doskonała
136 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Man working in Fatface today (26th July) was lovely
Man working in Fatface was lovely. Unfortunately I was returning an item that didn’t fit well.
26 lipca 2022
Odpowiedź od FatFace - SOLIHULL 2
Hi Katherine, thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Solihull store - this is great to hear. Take care, LE
Super quality coat excellent price…
Super quality coat excellent price ,well packaged and prompt delivery so pleased
Thankyou 👍
20 czerwca 2022
Odpowiedź od FatFace - SOLIHULL 2
Good afternoon Helen,
Thank you so much for your review, this is exactly what we love to hear from our lovely customers! Enjoy your coat :)
Have a great day!- DW
Lovely clothes
I recently purchased a top for myself and a shirt for my husband, the quality of them is lovely
I’ve had lots of comments about the top .
The clothes from fat face are quality, well done.
The staff member in the shop was very polite and helpful, I can’t fault a single thing
14 czerwca 2022
Odpowiedź od FatFace - SOLIHULL 2
Good Morning Sally
Thank you for your 5* review.
I am so pleased to hear that you are happy with your new purchase and you received great service in our Solihull store. Please be assured that I will pass this onto the crew members involved for you.
Have a lovely day.
EP
Odpowiedź od FatFace - SOLIHULL 2
Hi Thomas,
Thank you for taking the time to leave us a review. I do apologise that you were missing a bracelet from your order. I have processed your refund for you due to this, which you will receive the funds in the next 3 - 5 days. If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm and we can assist you further.
Take care, EG
Excellent customer service
I had to exchange an item in Solihull branch, item was not on the shop floor, sales assistant checked the stock room and had exactly what I wanted. Excellent customer service from a friendly and polite sales assistant.
2 czerwca 2022
Opinia niezależna
Odpowiedź od FatFace - SOLIHULL 2
Hi Heather,
Thank you for taking the time to leave your 5* review. I am pleased to hear that you are happy with the service you received in our Solihull store. I will make sure that your comments are passed on directly to the store and their area manager. Have a lovely weekend! Many thanks-AB.
Staff are helpful and lovely
Staff are helpful and lovely.
Clothes are good quality.
Really pleased with the delivery service.
13 maja 2022
Odpowiedź od FatFace - SOLIHULL 2
Hi Tracey,
Thank you for leaving us this review about your instore shopping experience at Solihull. It's great reading such positive comments about the quality and service you received.
Take care, JB
Helpful friendly staff
Lots of returns to make today from online purchasing, and it was made so easy thanks to the lovely friendly staff at FF Solihull. Excellent customer service- well done guys! Other companies take note…..
23 kwietnia 2022
Odpowiedź od FatFace - SOLIHULL 2
Hi Valerie, what a lovely review for the Solihull team! That is great to hear! Your comments will be passed on. Take care, LE
Online Order
Really efficient service. The staff in Solihull are always friendly and helpful.
31 marca 2022
Odpowiedź od FatFace - SOLIHULL 2
Hi Lisa,
Thank you for your 5* review. I am pleased to hear that our Solihull made you feel so welcome. Have a great day! Many thanks-AB.
Odpowiedź od FatFace - SOLIHULL 2
Hi Barbara,
Thank you for your 5* review. We really appreciate you taking the time to leave your lovely comments regarding our Solihull store. I will make sure that your feedback is passed onto the store directly. Many thanks-AB.
Super service !
The jacket i ordered came really quickly and no hiccups what so ever.All in all a fuss free experience ,thank you😀
21 lutego 2022
Odpowiedź od FatFace - SOLIHULL 2
Good Afternoon Heather, Thank you for your review regarding your recent online order.
I am delighted to read that your order arrived quickly. We hope you love your new items and continue to enjoy your shopping experience.
Have a lovely day, take care. LM
Gilet
Received a grey Gilet with hood fur lined and really cosy , true to size love it can’t wait to wear it Really pleased .
19 lutego 2022
Odpowiedź od FatFace - SOLIHULL 2
Good Afternoon,
Thank you for your 5 star review. We're happy to hear you love your gilet. Stay warm! -KC
Odpowiedź od FatFace - SOLIHULL 2
Solihull will be delighted to read your lovely comments, thank you for taking the time to leave a review. CP
Excellent customer service
Excellent customer service and I am very pleased with all my purchases. Beautiful and comfortable, well made clothing.
6 lutego 2022
Odpowiedź od FatFace - SOLIHULL 2
Hi David, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the service you received. Hope you have a great day. LM
Great quality quick delivery and always…
Great quality quick delivery and always helpful instore
4 lutego 2022
Odpowiedź od FatFace - SOLIHULL 2
Hi Louise,
Thank you for your 5* review. Have a lovely day. Many thanks-AB.
Very helpful staff and well organized
1 lutego 2022
Odpowiedź od FatFace - SOLIHULL 2
Good afternoon Shay,
Thank you for your review on your recent experience with us.
I hope you have a lovely day! -CA
I ordered some pj bottoms online and…
I ordered some pj bottoms online and needed to exchange them and the staff where kind and really helpful.
29 listopada 2021
Odpowiedź od FatFace - SOLIHULL 2
Hi Gemma, thank you for your 5* review. We are really pleased to hear that you had a swift and easy exchange process in the Solihull store - I will be sure to let the store know :)
Take care - LE
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