Whenever I am in leaminghton or Solihull I always pop in the stores. I like their unique styles, staff is very friendly and helpful always go out of their way to help.The quality is very good.If the... Zobacz więcej
Reakcja na opinię
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Having ordered 6 sale items, I collected from Solihull store. The store looked great and the staff were warm, helpful and extremely patient with another customer who seemed to have forgotten the word... Zobacz więcej
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I didn't like the material the cover up for a swimming costume was made of, too thick. The jeans were well made but were far too wide in the leg. Both items had to be returned. However, the delivery... Zobacz więcej
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The staff in my local store are unbelievably helpful If I am shopping on my own they will offer honest advice about whatever I am buying
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Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
23 Mill Lane, B91 3AR, Solihull, West Midlands, Zjednoczone Królestwo
- 01217 092903
4,6
Doskonała
143 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Easy ordering and efficient delivery…
Easy ordering and efficient delivery and pick up in Solihull store. Polite, friendly staff.
11 października 2023
Odpowiedź od FatFace - SOLIHULL 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely inviting shop
Shop was attractively laid out.
Assistant was knowledgable and helpful.
Picked up a lovely bag in the sale too
1 października 2023
Odpowiedź od FatFace - SOLIHULL 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
What can I say?
What can I say?
I ordered a Men’s T-Shirt online in the sale with free postage.
Parcel arrived speedily, but contained a dress 🤣
Got a full refund in my local store no problem and very efficient, but would have liked the T-Shirt that is no longer in stock.
Someone out there is missing a dress!
22 września 2023
Odpowiedź od FatFace - SOLIHULL 2
Hello Jon
Thank you for taking the time to leave your review .I am really sorry to hear that this happened - I can fully understand your disappointment here.
If there is anything else that you may need assistance with, please do let us know.
Thank you, LE
Friendly and supportive staff
Speedy delivery and great products- when I had to return 2 of the 5 items I had ordered ( one - the colour didn't suit my husband and the other was a duplicate order made in error, the lady on the till was so nice about it and really efficient- thank you.
7 września 2023
Odpowiedź od FatFace - SOLIHULL 2
Thank you for your 5* review regarding your recent visit to our Solihull store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Lovely items
Lovely items, good prices, very quick delivery, Fat Face staff team members are very friendly and helpful 💐 thank you all.
31 sierpnia 2023
Odpowiedź od FatFace - SOLIHULL 2
Good Afternoon Wioletta,
Thank you for taking the time to leave us a review.
We really appreciate your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future.
Have a great day! - JW
Delivered well before time.
Delivered well before time.
Ladies at the Solihull shop very helpful when l went to collect.
23 sierpnia 2023
Odpowiedź od FatFace - SOLIHULL 2
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
You refunded my order with my receipt…
You refunded my order with my receipt but £15 short!
17 sierpnia 2023
Odpowiedź od FatFace - SOLIHULL 2
Oh dear, we are very sorry to hear this. So we can assist you further with this, can you please send us an email at customerservices@fatface.com? - RS
Quick & easy ordering
Quick & easy ordering. Good communication. Quality product. Good value. Friendly in-store staff.
16 sierpnia 2023
Odpowiedź od FatFace - SOLIHULL 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Not available in my size in the…
Not available in my size in the shopOrdered on line collected locally. Fab item.
15 sierpnia 2023
Odpowiedź od FatFace - SOLIHULL 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Staff really helpful as always
Staff really helpful as always. It’s a lovely bright shop and always has beautiful well made clothes.
4 sierpnia 2023
Odpowiedź od FatFace - SOLIHULL 2
Good Morning Sarah, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day! - JW
Excellent service
1 sierpnia 2023
Odpowiedź od FatFace - SOLIHULL 2
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Easy to order
Easy to order, chose free delivery to Shop, item arrived promptly, collected - very pleased.
26 lipca 2023
Odpowiedź od FatFace - SOLIHULL 2
Hello Jaq
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Beautiful t shirt can’t wait to wear it…
Beautiful t shirt can’t wait to wear it ❤️❤️
10 czerwca 2023
Opinia niezależna
Odpowiedź od FatFace - SOLIHULL 2
Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS
Love Fatface
Love Fatface products and recent purchase was jeans which fitted like a glove.
19 kwietnia 2023
Odpowiedź od FatFace - SOLIHULL 2
Hi there,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Odpowiedź od FatFace - SOLIHULL 2
Hi Irene
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Odpowiedź od FatFace - SOLIHULL 2
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! Take care – BP
Odpowiedź od FatFace - SOLIHULL 2
Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. Take care – BP
Odpowiedź od FatFace - SOLIHULL 2
Thank you for leaving us a 5* review. we are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – CD
Straightforward
Walked in with code and left with my order a few minutes later. Plus service with a smile
25 marca 2023
Odpowiedź od FatFace - SOLIHULL 2
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Great company with high quality…
Great company with high quality products. Would recommend.
17 marca 2023
Odpowiedź od FatFace - SOLIHULL 2
Good afternoon, Nyla
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the items you ordered. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
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