Staff in the solihull store were super helpful - wish I knew name of specific assistant who helped me sort out several clothing items at the solihull store, size changes and seeing availability on l... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Easy online ordering and chose local store for collection. We ordered a pack of two t shirts for my husband and this proved good value for money. Staff in store were helpful and found our parcel quick... Zobacz więcej
Reakcja na opinię
I visited Solihull branch, the staff were very helpful! I purchased a pair of dungaree's & a summer ribbed top all in one trouser suit. Quality was excellent! Fat Face clothes are one of my favour... Zobacz więcej
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The excellent customer service provided by the store manager and staff at Fatface Solihull make it a pleasure to shop there. It's lovely to experience friendly and helpful staff where nothing is too m... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
23 Mill Lane, B91 3AR, Solihull, West Midlands, Zjednoczone Królestwo
- 01217 092903
4,6
Doskonała
136 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great staff
Great staff, service, professional, courteous, knowledgeable, experienced, mature, stylish, well established
20 marca 2024
Odpowiedź od FatFace - SOLIHULL 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Odpowiedź od FatFace - SOLIHULL 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality and sizing. We hope you love your order!
Take care.- GM
From ordering to my order being…
From ordering to my order being delivered to the shop was quick, the service I received in the shop was excellent, I would do it again.
6 lutego 2024
Odpowiedź od FatFace - SOLIHULL 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service, and received your order promptly. We look forward to welcoming you back soon!
Take care. -GM
Love their quality products
1 lutego 2024
Odpowiedź od FatFace - SOLIHULL 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality. We hope you love your order!
Take care.- GM
Love the clothes in FatFace
Love the clothes in FatFace. I like the price tags are not attached with plastic for a start. The clothes are ethically sourced and lovely so you can look good without destroying the planet.
25 stycznia 2024
Odpowiedź od FatFace - SOLIHULL 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying how we present our products and that our products are sustainable. I hope you continue to enjoy this about our items.
Take care, MM
Fantastic quality and service
11 stycznia 2024
Odpowiedź od FatFace - SOLIHULL 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so glad to hear your feedback on quality and service.
We look forward to welcoming you back soon.
Take care. -GM
Just love my bag
Just love my bag, The leather is super soft, love the tassle just the right length on the straps perfect
17 stycznia 2024
Odpowiedź od FatFace - SOLIHULL 2
Hello Karen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to use website.
Easy to use website.
Ordering procedure very good
Collection service excellent.
28 listopada 2023
Odpowiedź od FatFace - SOLIHULL 2
Good Afternoon Wendy,
Thank you for taking the time to leave us a review!
It's great reading such positive comments about the items you ordered and service you received. I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.
Kind Regards, JW
Didn't have to wait long for delivery
Didn't have to wait long for delivery. Nice quality cardigan.
22 listopada 2023
Odpowiedź od FatFace - SOLIHULL 2
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Easy and prompt
8 listopada 2023
Odpowiedź od FatFace - SOLIHULL 2
Hello Steve
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Odpowiedź od FatFace - SOLIHULL 2
Hi Anne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I used to buy my clothes from Debenhams…
I used to buy my clothes from Debenhams but since they closed I couldn't find what I liked anywhere. With Fatface I think I may have now filled that gap. And the girl that served me was very pleasant and courteous.
26 października 2023
Odpowiedź od FatFace - SOLIHULL 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Easy to order
Easy to order, service is good staff very helpful
Would like notification order is ready by sms easier to find than an email when you are standing in the store
20 października 2023
Odpowiedź od FatFace - SOLIHULL 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Odpowiedź od FatFace - SOLIHULL 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Easy ordering and efficient delivery…
Easy ordering and efficient delivery and pick up in Solihull store. Polite, friendly staff.
11 października 2023
Odpowiedź od FatFace - SOLIHULL 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely inviting shop
Shop was attractively laid out.
Assistant was knowledgable and helpful.
Picked up a lovely bag in the sale too
1 października 2023
Odpowiedź od FatFace - SOLIHULL 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
What can I say?
What can I say?
I ordered a Men’s T-Shirt online in the sale with free postage.
Parcel arrived speedily, but contained a dress 🤣
Got a full refund in my local store no problem and very efficient, but would have liked the T-Shirt that is no longer in stock.
Someone out there is missing a dress!
22 września 2023
Odpowiedź od FatFace - SOLIHULL 2
Hello Jon
Thank you for taking the time to leave your review .I am really sorry to hear that this happened - I can fully understand your disappointment here.
If there is anything else that you may need assistance with, please do let us know.
Thank you, LE
Friendly and supportive staff
Speedy delivery and great products- when I had to return 2 of the 5 items I had ordered ( one - the colour didn't suit my husband and the other was a duplicate order made in error, the lady on the till was so nice about it and really efficient- thank you.
7 września 2023
Odpowiedź od FatFace - SOLIHULL 2
Thank you for your 5* review regarding your recent visit to our Solihull store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Lovely items
Lovely items, good prices, very quick delivery, Fat Face staff team members are very friendly and helpful 💐 thank you all.
31 sierpnia 2023
Odpowiedź od FatFace - SOLIHULL 2
Good Afternoon Wioletta,
Thank you for taking the time to leave us a review.
We really appreciate your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future.
Have a great day! - JW
Delivered well before time.
Delivered well before time.
Ladies at the Solihull shop very helpful when l went to collect.
23 sierpnia 2023
Odpowiedź od FatFace - SOLIHULL 2
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
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