The staff was very pleasant, helpful and efficient. Return procedure was straightforward and pain free. The quality of their product is reasonably good. But their designs seem to be aiming for tall p... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
It was easy to order and the garment - trousers, arrived on time. I collected the in store and the assistant was pleasant and helpful. Th trousers are as described.
A T-shirt I bought 2 weeks ago came apart and is not reparable. Even so I had the credit card receipt, Fatface would not refund or give a credit as I had no receipt Really bad service, ad their clot... Zobacz więcej
Vicky, Assistant Manager at Oxford, saved the day when I left my purchase in store! She kindly offered to post it, special delivery, in her own time and at her own expense. I was soon going to retu... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
Unit A 11/12 Queen Street, OX1 1EJ, Oxford, Oxfordshire, Zjednoczone Królestwo
- 01865 251428
4,5
Doskonała
150 recenzji
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Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Unfortunately the garments were too…
Unfortunately the garments were too long. However they reim reimbursed immediately and with care.
22 września 2025
Odpowiedź od FatFace - OXFORD 3
Hello,
Thank you for taking the time to leave your review.
We're so pleased to hear that you had a great experience with us and we look forward to your next visit with us.
All the best, LE
As good as ever
Ordering on line is perfect for me. The pleated midi skirt is lovely and hangs really well.
31 sierpnia 2025
Opinia niezależna
Odpowiedź od FatFace - OXFORD 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Odpowiedź od FatFace - OXFORD 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace in Oxford is a Retailer that I…
FatFace in Oxford is a Retailer that I consider to be an Excellent provider of Good Quality Clothes. It has its own Stamp. I am so pleased with all my purchases that I consider money well spent. In fact I am delighted that descriptions of the Items I bought I found to be perfectly correct. Thanks very much FatFace.
2 lipca 2025
Odpowiedź od FatFace - OXFORD 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Odpowiedź od FatFace - OXFORD 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace in Oxford had shocking customer…
FatFace in Oxford had shocking customer service. Went in and 3 staff members were lounging about at the front of the shop and failed to do any greetings. When asked for help, they rolled their eyes and showed complete disregard to my needs.
11 czerwca 2025
Opinia niezależna
Odpowiedź od FatFace - OXFORD 3
Hello Bobbie
Thank you for taking the time to leave your review.
We are really sorry to hear that this has happened. This isn't the experience that we wish for any customer to have in our stores, and this will be investigated internally.
Take care, LE
Oxford store
Lovely store, plenty to choose from and friendly staff. I was served by Cam who was very helpful and could not of been more attentive. Sound advice and great product knowledge from him, thank you.
I will definitely be visiting again!
30 maja 2025
Opinia niezależna
Odpowiedź od FatFace - OXFORD 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great cloths and service.
11 maja 2025
Odpowiedź od FatFace - OXFORD 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
My fav store and brand!
Just amazing selection, quality and range of products. The price point totally makes sense for the quality.
9 marca 2025
Odpowiedź od FatFace - OXFORD 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience! Take care, CT
Went to the Oxford branch on Monday
Went to the Oxford branch on Monday, Vicky asked if i needed any help, what a star, managed to buy some great clothes, thank you Vicky
17 lutego 2025
Opinia niezależna
Odpowiedź od FatFace - OXFORD 3
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Oxford store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Odpowiedź od FatFace - OXFORD 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Poor staff..
4 members of staff all failed to greet us. Found what we wanted then stood for more than 5 minutes at an unstaffed till. 2 staff ignored us and continued doing nothing. Eventually another who seemed busier hailed another at the other end of the store. She sauntered across. No greeting or a thank you and no idea about return Xmas dates and clearly wasnt going to make any effort to find out. Interestingly the store was empty. We shall be reluctant to visit FF again. Bit of staff training needed and a realisation that customer service and money in the till are high priorities.
5 grudnia 2024
Opinia niezależna
Odpowiedź od FatFace - OXFORD 3
Hello there, thank you for taking the time to leave your review.
I am sorry to hear that you have had a less than positive experience in one of our stores. This isn't what we like to hear.
Please be assured we will pass this review to the appropriate team who will investigate this internally.
Thank you, LE
The assistant Courtney
The assistant Courtney, who served me did not interact with me and not a smile out of her. Service was shocking and never spoke as she was scanning the items. Considering the usual great service I normally receive her attitude was not acceptable.
22 listopada 2024
Opinia niezależna
Odpowiedź od FatFace - OXFORD 3
Hello Sheena
Thank you for taking the time to leave your review and for providing your feedback. This is really important to us and I will be sure to pass this to all relevant departments.
Thank you, LE
Forgotten and Returned Purchase
Vicky, Assistant Manager at Oxford, saved the day when I left my purchase in store! She kindly offered to post it, special delivery, in her own time and at her own expense.
I was soon going to return to my home in Australia, so was unable to go back and collect it myself. Vicky was so helpful and refused payment for the postage, but I insisted.
Vicky went above and beyond what was expected of her and is a credit to Fat Face. I trust they take notice!
15 listopada 2024
Opinia niezależna
Odpowiedź od FatFace - OXFORD 3
Good morning,
Thank you for leaving your feedback.
It's so lovely to hear of your experience in our Oxford store. Really sounds like Vicky went above and beyond, so pleased she was able to get your purchase to you.
Take care,
CT
Good service. The item arrived on time and was…
The item arrived on time and was exactly what I was expecting.
24 października 2024
Odpowiedź od FatFace - OXFORD 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great products and helpful staff
Great selection of products and super helpful staff. Bev was attentive and quick to sort me out. The only glitch was an IT issue which led to it taking a while to process my return. That is not a reflection on Bev's performance.
12 października 2024
Opinia niezależna
Odpowiedź od FatFace - OXFORD 3
Hello there
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Oxford store - this is great to hear. Take care, LE
Store pickup process is broken
I've always been happy with Fatface orders but they have a new process for store pickup which is broken.
The app portal says my order has arrived, the store insists they need to have a barcode from an email that never arrived and can't do anything otherwise, even though delivery date has passed and the item is shown as delivered to branch in my account.
Very frustrating.
13 października 2024
Odpowiedź od FatFace - OXFORD 3
Hello Roy
Thank you for taking the time to leave your review.
I am sorry to hear that you are having troubles with your Click and Collect order.
Please email fatfacereviews@mail.fatface.com for more assistance with this, and a member of our friendly team will be able to help.
Thank you, LE
Beautiful hooded jumper and quality…
Beautiful hooded jumper and quality good packaging quick delivery
6 września 2024
Odpowiedź od FatFace - OXFORD 3
Hello Sharon
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Went into fat face and was served by…
Went into fat face and was served by Bev who was outstanding in every way. A pleasure shopping in such a great store. Looking forward to my next trip.
17 sierpnia 2024
Opinia niezależna
Odpowiedź od FatFace - OXFORD 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -GM
simple transaction- all fine
3 sierpnia 2024
Odpowiedź od FatFace - OXFORD 3
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
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