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FatFace - OXFORD 3 Recenzje 

152
Wynik TrustScore: 4.5 na 5

4,4

Unit A 11/12 Queen Street, OX1 1EJ Oxford, Oxfordshire, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Lovely company lovely clothes and accessories if you can't find it in your local store its usually online!! Very easy to order online quick delivery and always well packaged. Friendly happy helpful st... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The staff was very pleasant, helpful and efficient. Return procedure was straightforward and pain free. The quality of their product is reasonably good. But their designs seem to be aiming for tall p... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Vicky, Assistant Manager at Oxford, saved the day when I left my purchase in store! She kindly offered to post it, special delivery, in her own time and at her own expense. I was soon going to retu... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Well set out store. Labels clear. Discounted prices clearly written. We were with young children and the assistant kindly pointed out the colouring and bauble activity which the five year old was hap... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep odzieżowy
  2. Sklep z dodatkami
  3. Sklep z odzieżą męską
  4. Sklep z odzieżą damską

Napisane przez firmę

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Dane kontaktowe

  • Unit A 11/12 Queen Street, OX1 1EJ, Oxford, Oxfordshire, Zjednoczone Królestwo

  • 01865 251428

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

152 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,4

Wszystkie recenzje

(152)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 13 098

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Oceniono na 5 z 5

Great company!

Lovely company lovely clothes and accessories if you can't find it in your local store its usually online!! Very easy to order online quick delivery and always well packaged. Friendly happy helpful staff in our Oxford store!!!!

30 lipca 2026
Logo FatFace - OXFORD 3

Odpowiedź od FatFace - OXFORD 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Oceniono na 1 z 5

A T-shirt I bought 2 weeks ago came…

A T-shirt I bought 2 weeks ago came apart and is not reparable. Even so I had the credit card receipt, Fatface would not refund or give a credit as I had no receipt
Really bad service, ad their clothes are not up to be worn for long. Will never buy any of their clothes again

12 lipca 2026
Opinia niezależna
Logo FatFace - OXFORD 3

Odpowiedź od FatFace - OXFORD 3

Good afternoon, Christa
Thank you for taking the time to leave your review.
We are sorry to hear that you are feeling disappointed after your trip to our store.

We note that you have requested for us to reach out to you via email, but you have not left an email address against your review.
We have reached out for more information via Trustpilot but there has been no response.

We also note that you have not contacted us prior to leaving your review.
Therefore, we request that you contact our Customer Service team should you wish to discuss this further.

Thank you, LE

Oceniono na 5 z 5

Very happy with the whole process

It was easy to order and the garment - trousers, arrived on time. I collected the in store and the assistant was pleasant and helpful. Th trousers are as described.

11 lipca 2026
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Odpowiedź od FatFace - OXFORD 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Oceniono na 5 z 5

The staff was very pleasant

The staff was very pleasant, helpful and efficient. Return procedure was straightforward and pain free. The quality of their product is reasonably good. But their designs seem to be aiming for tall people. I am only 5ft 2. However, I would still visit the shop and online regularly.

13 czerwca 2026
Logo FatFace - OXFORD 3

Odpowiedź od FatFace - OXFORD 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Oceniono na 5 z 5

Love the clothes and quality

Love the clothes and quality, friendly staff .

7 czerwca 2026
Logo FatFace - OXFORD 3

Odpowiedź od FatFace - OXFORD 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Oceniono na 5 z 5

Good cloths that fit well and are well…

Good cloths that fit well and are well made

3 maja 2026
Logo FatFace - OXFORD 3

Odpowiedź od FatFace - OXFORD 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Oceniono na 5 z 5

Prompt deliveries

Prompt deliveries
Good customer care
You need to do less of ranges of same clothes

3 maja 2026
Logo FatFace - OXFORD 3

Odpowiedź od FatFace - OXFORD 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Oceniono na 5 z 5

Always a good experience at FatFace

Always a good experience at FatFace, the sizing is always the same, which means I can buy with impunity. My last two purchases I haven't even tried on as I know they will fit. I'm xxxl Tall

26 kwietnia 2026
Logo FatFace - OXFORD 3

Odpowiedź od FatFace - OXFORD 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Oceniono na 5 z 5

Good quality and variety clothing very…

Good quality and variety clothing very helpful and friendly staff.

24 kwietnia 2026
Logo FatFace - OXFORD 3

Odpowiedź od FatFace - OXFORD 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Oceniono na 1 z 5

The clothes were lovely but much too…

The clothes were lovely but much too big. I was unable to order the size down on the website as it was out of stock and this size was not in the shop so I had to return my items with no replacements

8 marca 2026
Logo FatFace - OXFORD 3

Odpowiedź od FatFace - OXFORD 3

Thank you for taking the time to leave your review.
We are sorry to hear that you have had difficulty with sizing.
We will ensure that your feedback is passed to all relevant departments. Take care, LE

Oceniono na 5 z 5

I really enjoyed the experienceu at the…

I really enjoyed the experience at the store. I bought an item online to pick it up in-store! I was surprised that the order was delayed. I asked for help at the store, and the woman there was super helpful and even called to check on the order. I received it a few days later, as soon as I spoke to her. She's been working at the store for a while now.

3 marca 2026
Logo FatFace - OXFORD 3

Odpowiedź od FatFace - OXFORD 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Oceniono na 5 z 5

Friendly and helpful staff.

The staff in my local (Oxford) branch of FatFace have been extremely approachable and helpful on my last few visits. I had to return something I'd ordered online and the process was very quick and straightforward. It all makes for a pleasant shopping experience.

22 lutego 2026
Logo FatFace - OXFORD 3

Odpowiedź od FatFace - OXFORD 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Oceniono na 5 z 5

All good no complaints

All good no complaints

22 stycznia 2026
Logo FatFace - OXFORD 3

Odpowiedź od FatFace - OXFORD 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Oceniono na 5 z 5

Good job

Good job, quick and items are ok

31 stycznia 2026
Logo FatFace - OXFORD 3

Odpowiedź od FatFace - OXFORD 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Oceniono na 3 z 5

Helpful team members, great product, too much plastic

Helpful team members and great product. I was picking something up which I'd had delivered to the store, and it was easy to exchange the size in store. I've knocked off a star because the product (slippers) came in too much unnecessary plastic packaging.

30 listopada 2025
Logo FatFace - OXFORD 3

Odpowiedź od FatFace - OXFORD 3

Hello
Thank you for your review.
Please note that our packaging is made from 100% recycled materials, and is then 100% recyclable itself.
Thank you, LE

Oceniono na 5 z 5

Excellent

Ordered on line and was able to collect the following day from my local branch. V. Good and friendly service

2 stycznia 2026
Logo FatFace - OXFORD 3

Odpowiedź od FatFace - OXFORD 3

Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM

Oceniono na 5 z 5

Great service

Great service. Sales assistance with interest in customers providing sound advice. Most of all good quality of goods.

9 grudnia 2025
Logo FatFace - OXFORD 3

Odpowiedź od FatFace - OXFORD 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Oceniono na 1 z 5

Most unfriendly and rude staff. Avoid.

I’ve shopped at FatFace for many years and this has to be the worst, most unfriendly and intimidating store I’ve ever been in.

With it being the run up to Christmas I was made to feel incredibly uncomfortable. Beverly on the checkout. Incredibly rude. Not to mention another colleague stalking me and my partner around the store. I understand stores taking precautions but obviously stalking a customer who's browsing for Christmas gifts, very uncomfortable. Don’t do it or make it less obvious, don’t make my description or my partners on your headsets loudly. And then being snapped at for asking a question after paying for my goods and having the receipt being shoved into my hand. I just wanted to get out of the store as quickly as I could whilst I was still being watched and stalked out of the store, the staff dampened my mood whilst I was out Christmas shopping and tarnished my day and overall experience whilst in Oxford.

I’ve never been treated like this in a FatFace store before. I’m incredibly disappointed for the lack of respect Beverly and the other colleagues in this store have for their customers and have told many of my friends and family members to avoid this particular store in Oxford.
If you don’t want your Christmas being ruined, avoid Oxford FatFace at all costs.

29 listopada 2025
Logo FatFace - OXFORD 3

Odpowiedź od FatFace - OXFORD 3

Hello Rachal,
Thank you for taking the time to leave your review. I am sorry to hear that you haven't had a positive experience whilst shopping in our Oxford store. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, CM

Oceniono na 5 z 5

Love the jumpers

2 grudnia 2025
Logo FatFace - OXFORD 3

Odpowiedź od FatFace - OXFORD 3

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM

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