The staff was very pleasant, helpful and efficient. Return procedure was straightforward and pain free. The quality of their product is reasonably good. But their designs seem to be aiming for tall p... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
It was easy to order and the garment - trousers, arrived on time. I collected the in store and the assistant was pleasant and helpful. Th trousers are as described.
Reakcja na opinię
A T-shirt I bought 2 weeks ago came apart and is not reparable. Even so I had the credit card receipt, Fatface would not refund or give a credit as I had no receipt Really bad service, ad their clot... Zobacz więcej
Reakcja na opinię
Vicky, Assistant Manager at Oxford, saved the day when I left my purchase in store! She kindly offered to post it, special delivery, in her own time and at her own expense. I was soon going to retu... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
Unit A 11/12 Queen Street, OX1 1EJ, Oxford, Oxfordshire, Zjednoczone Królestwo
- 01865 251428
4,3
Doskonała
151 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Went to the store in Oxford
Went to the store in Oxford, Vicky was not only polite, but very helpful, i wanted and needed some combat trousers, top shop assistant, thank you
25 marca 2024
Opinia niezależna
Odpowiedź od FatFace - OXFORD 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
On Saturday 30 March Bev in Oxford…
On Saturday 30 March Bev in the Oxford store was very friendly & welcoming when I entered the store, this meant I was more keen to go back with a question & she helped with what I was looking for. A definite asset to the store. Makes me keen to go back.
30 marca 2024
Opinia niezależna
Odpowiedź od FatFace - OXFORD 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great service from Bev
Very friendley service Beverly helped me find my size and helped me work out discount
30 marca 2024
Opinia niezależna
Odpowiedź od FatFace - OXFORD 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Quick friendly service
I ordered online for collection in store. It was quick to be ready fornpuck up and in store pick up was simple and fast.
14 lutego 2024
Odpowiedź od FatFace - OXFORD 3
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new order and that you found delivery to be quick. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Really helpful & made a fuss of our…
Really helpful & made a fuss of our dog, which was lovely.
12 lutego 2024
Opinia niezależna
Odpowiedź od FatFace - OXFORD 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Fat Face in oxford
Beverley in the Fat Face in the oxford store was efficient and helpful with the return I needed to make.
12 lutego 2024
Opinia niezależna
Odpowiedź od FatFace - OXFORD 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great assistance 👍
My server Beverly was incredibly kind, helpful and resourful. She assisted me in finding information about sales items and was very friendly :)
1 lutego 2024
Opinia niezależna
Odpowiedź od FatFace - OXFORD 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Odpowiedź od FatFace - OXFORD 3
Good morning,
Thank you for taking the time to post your review.
I am so pleased that you found Bev in the Oxford store to be so lovely when you visited. I will be sure to pass on your comments to the team. I hope you continue to enjoy your visit to our stores.
All the best, MM
Always fact face is my favourite shop…
Always fact face is my favourite shop staff are always very friendly and helpful
12 stycznia 2024
Odpowiedź od FatFace - OXFORD 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service, and have had such a lovely experience at one of our stores.
We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Sarah made my visit to fatface great…
Sarah made my visit to fatface great recently! Your Oxford Store Staff are always very pleasent and helpful! Thank for making my day 😁 fun!
20 stycznia 2024
Opinia niezależna
Odpowiedź od FatFace - OXFORD 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent all round service
Excellent all round service provided by Bev, very pleased with my experience.
20 stycznia 2024
Opinia niezależna
Odpowiedź od FatFace - OXFORD 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Went to the Oxford branch for returning…
Went to the Oxford branch for returning clothes and purchasing extra items. Meg (sorry if I got the name wrong) is really helpful and patient when helping me to handle all these.
20 stycznia 2024
Opinia niezależna
Odpowiedź od FatFace - OXFORD 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Good service from Beverly
Good service from Beverly, but rather a long wait as she was the only one on the til
20 stycznia 2024
Opinia niezależna
Odpowiedź od FatFace - OXFORD 3
Good Afternoon,
Thank you for taking the time to leave us a review!
I am glad to hear you have had a positive experience when shopping with us! I will make sure this feedback is passed on, we appreciate such kind words from our customers.
We look forward to welcoming you back soon!
Kind Regards, JW
Friendly and knowledgeable customer…
Friendly and knowledgeable customer service. Bev was calm and competent.
19 stycznia 2024
Opinia niezależna
Odpowiedź od FatFace - OXFORD 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Bev was very approachable
Bev was very approachable, informative and efficient. She is a credit to your team. This was just before Christmas and she was so festive in her kindness.
17 grudnia 2023
Opinia niezależna
Odpowiedź od FatFace - OXFORD 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Beautiful and good quality
Great quality, beautiful clothes, original gifts for Christmas.
20 grudnia 2023
Odpowiedź od FatFace - OXFORD 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ask for Bev!
We were served by a lovely lady called Bev who made our experience personal. She was polite and funny and a pleasure to chat to.
29 grudnia 2023
Opinia niezależna
Odpowiedź od FatFace - OXFORD 3
Good afternoon, Harley.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Oxford store.
Take care, JB
beverley was very kind and helpful
beverley was very kind and helpful, thank you :)
23 grudnia 2023
Opinia niezależna
Odpowiedź od FatFace - OXFORD 3
Hello Vicki
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Beverly was great :)
23 grudnia 2023
Opinia niezależna
Odpowiedź od FatFace - OXFORD 3
Hello Jack
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely dresses for a summery Xmas!
Delivery was very fast and the dresses I bought were exactly what I expected. I’m really happy!
9 grudnia 2023
Odpowiedź od FatFace - OXFORD 3
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
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Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.