Garment was well made, the colour accurately described and delivery on time. Overall v pleased with the service.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Lovely summer jacket purchased in Horsham having seen whilst on holiday in the isle of Man but no weight allowance to bring it home. I tried to buy it online but there was an issue with my 10% discoun... Zobacz więcej
Reakcja na opinię
Got some superb clog type scandals (eg wood sole, higher type) in the sale from FatFace. Can’t wait to wear them next summer! Went to the store in Horsham, West Sussex to collect them - the shop was... Zobacz więcej
Reakcja na opinię
Use the Horsham store a lot , staff alway great and have been wearing fat face for years , quality is always good cloths really last and prices are reasonable
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
Units 42/43 Swan Walk, RH12 1HQ, Horsham, West Sussex, Zjednoczone Królestwo
- 01403 218559
4,7
Doskonała
133 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od FatFace - HORSHAM 2
Hi Luci, thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! Take care – CD
Good quality cold weather bag
This is a nice size bag with plenty of space for a phone and purse. Outside pockets are good for passes. Good quality winter occasional bag.
24 marca 2024
Odpowiedź od FatFace - HORSHAM 2
Good afternoon, Maureen.
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the bag you ordered. We hope you continue to enjoy shopping with us.
Take care, JB
Lovely staff members in the store
Lovely staff members in the store! The wrong shirt was sent to me and the Horsham staff helped with an exchange.
The click and collect was super convenient, just a shame the wrong shirt was sent and didn’t have time to exchange it for a different shirt.
18 lutego 2024
Odpowiedź od FatFace - HORSHAM 2
Hello, thank you for leaving this lovely review despite receiving the wrong item. I am happy to hear of the experience in one of our stores! Have a lovely weekend! TS
Odpowiedź od FatFace - HORSHAM 2
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your purchase and that you had such a great experience during your visit to our Horsham store. I shall pass on your lovely comments to the team. I hope you continue to love our products as much as we do.
All the best, MM
Poor customer service head office
Ordered 4 sale items online 3 ok Christmas jumper faulty returned to store assistant extremely helpful phoned customer service as I wanted a replacement but would have to reorder and pay postage therefore meaning I would be paying more for the sale item so I found it easier to take a refund
5 lutego 2024
Odpowiedź od FatFace - HORSHAM 2
Good afternoon Jeanette,
Thank you for taking the time to leave a review.
I’m truly sorry to hear this has been your experience with us.
I am just about to email you, in regards to ordering a replacement.
Take care, LC.
Good store service
Well made cloths and even better on sale, staffs are always welcoming and friendly in Horsham store, keep up great customer service,
21 stycznia 2024
Odpowiedź od FatFace - HORSHAM 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Easy to order and easy to collect
Easy to order and easy to collect. Sizing and quality great as always
2 grudnia 2023
Odpowiedź od FatFace - HORSHAM 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Good service
Good service from Fatface when ordering a sale item online. Was informed it might take a bit longer to dispatch, being in the sale, but it arrived quickly and easy to pick up in store.
20 listopada 2023
Odpowiedź od FatFace - HORSHAM 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Very helpful staff
21 listopada 2023
Odpowiedź od FatFace - HORSHAM 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Friendly staff at Horsham - Excellent jeans
I ordered two pairs of your straight blue five pocket jeans.The order was sent to your Horsham branch for collection. The staff could not have been more helpful.
20 listopada 2023
Odpowiedź od FatFace - HORSHAM 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service
Great service, friendly professional staff who know their stock, always helpful.
15 listopada 2023
Odpowiedź od FatFace - HORSHAM 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
All the staff are very friendly and…
All the staff are very friendly and helpful without being pushy for sales. Nothing seems too much bother for them therefore a pleasant shopping experience!
12 listopada 2023
Odpowiedź od FatFace - HORSHAM 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Waterproof long line raincoat
i ordered the raincoat online after trying on several in the horsham shop.. the staff were really helpful. I am really pleased with the coat. Fits perfectly but the important thing is it is totally rainproof and the hood is well designed, it doesn't blow off or restrict sight. Good deep pockets. And its long. Ideal for all the dog walking i do.
16 października 2023
Odpowiedź od FatFace - HORSHAM 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Love my purchase and the collection was…
Love my purchase and the collection was easy and the staff are really nice in this store
23 października 2023
Odpowiedź od FatFace - HORSHAM 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Friendly approachable staff.
Quick despatch and updated along the way. Friendly staff.
29 września 2023
Odpowiedź od FatFace - HORSHAM 2
Thank you for taking the time to leave a review regarding your recent visit to our Horsham store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Odpowiedź od FatFace - HORSHAM 2
Hi Robert
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Odpowiedź od FatFace - HORSHAM 2
Thank you for your 5* review regarding your recent visit to our Horsham store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Items were as described and delivered…
Items were as described and delivered quickly, also easy to return.
8 września 2023
Odpowiedź od FatFace - HORSHAM 2
Good Morning
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Easy
Easy, no postage and packing as I collected from local store. Courteous and friendly service on collecting
4 września 2023
Odpowiedź od FatFace - HORSHAM 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Well made
Well made, comfortable, hardwearing shorts. Like the bchocolate brown and navy colours. Helpful staff when picked up order. Too much plastic packaging though.
15 sierpnia 2023
Odpowiedź od FatFace - HORSHAM 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.