Superstar service , The team here are brilliant, Fast , Friendly & Efficient ! This was our 4th pick up, So it’s great to see such high standards maintained over different dates ! Managed to get... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered online, the items were delivered to store, I tried on one item in the store and returned as I didn't like it and took the other item home. I received regular updates of the delivery and whe... Zobacz więcej
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Unfortunately, both my husband’s size large Brooke zip through hoodie and my size medium Jen textured hoodie were huge. We normally buy these sizes from Fat Face, but sadly neither hoodies fitted on t... Zobacz więcej
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Very easy to ordered on line then pickup from local store. Staff always friendly and helpful. Changing room private and spacious.
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Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
69 George Street, EH2 2JG, Edinburgh, Lothian, Zjednoczone Królestwo
- 01312 251568
4,7
Doskonała
180 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Perfect fit slim fit jeans
Good quality jeans and I like that recycled fabric is used. Nice fit and click and collect to store perfect ☺️
2 lutego 2024
Odpowiedź od FatFace - EDINBURGH
Good Afternoon Jenny,
Thank you for taking the time to leave us a review!
I am happy to hear you enjoy using our online service and that you are loving the quality of our clothing! We really appreciate your positive feedback in regards to our overall service, we love to hear this from our customers!
We look forward to welcoming you back!
Kind Regards, JW
I am extremely HAPPY with my new Fat…
I am extremely HAPPY with my new Fat Face purchade.Yipeeee It's a coat which was on sale. thank you
25 stycznia 2024
Odpowiedź od FatFace - EDINBURGH
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are loving the quality of your new order and that you found this in the sale. I hope you continue to love our products as much as we do.
All the best, MM
Peace of mind that items can be…
Peace of mind that items can be returned to local store.Speedy delivery of quality goods.
9 stycznia 2024
Odpowiedź od FatFace - EDINBURGH
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great quality clothing
Great quality clothing, great service, friendly staff and really brilliant sale.
10 stycznia 2024
Odpowiedź od FatFace - EDINBURGH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Excellent service
8 stycznia 2024
Odpowiedź od FatFace - EDINBURGH
Hi Doug,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Great selection!
30 grudnia 2023
Odpowiedź od FatFace - EDINBURGH
Good Afternoon Jane,
Thank you for taking the time to leave us a review!
I am happy to hear you are enjoying the selection we have available at the moment, we appreciate such positive feedback from our customers!
We look forward to welcoming you back soon!
Kind Regards, JW
Odpowiedź od FatFace - EDINBURGH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Odpowiedź od FatFace - EDINBURGH
Good Afternoon Julie,
Thank you for taking the time to leave us a review.
I am so happy to hear you are happy with the quality of the items you have received and that they got with you so quickly!
We look forward to welcoming you back soon!
Kind Regards, JW
Great quality lounge trousers my…
Great quality lounge trousers my husband loved them.
19 grudnia 2023
Odpowiedź od FatFace - EDINBURGH
Hello Heather
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent customer service
14 grudnia 2023
Odpowiedź od FatFace - EDINBURGH
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you encountered great customer service in our Edinburgh store. I will be sure to pass on your comments to the team.
All the best, MM
Best Hoodies out there
I have been buying Fat Face hoodies for over 20 years, they are really good quality & when/if they fade I wear them when I’m gardening
30 listopada 2023
Odpowiedź od FatFace - EDINBURGH
Hello, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you continue to enjoy shopping with us. Take care – KS
Such a helpful young lady. 😘
I went to Edinburgh Fatface with my returns, all were too big, and having looked online, there were none my size. When I explained this to the girl she sort out my size in the fort Kinnaird branch for the next day, and had them put by. She also got one of the cardigans from their stock. When I got to Fort Kinnaird branch, they had so much more, I ended up with three jumpers and a pair of gloves, my daughter bought gloves too. A very successful trip. So thank you to the girl that served me.
9 grudnia 2023
Odpowiedź od FatFace - EDINBURGH
Good afternoon, Ruth.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Edinburgh store.
Take care, JB
Excellent Customer Service
I've always liked FatFace products and have had many items of clothing over the years. This is my first purchase of an item for the home: Linen Duvet cover in green. I love linen and it is amazing to sleep under. I always get great service and this time was no different. I purchased this online but my go to store is Edinburgh George Street where the staff are amazing.
23 listopada 2023
Odpowiedź od FatFace - EDINBURGH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Changing room didn't help
Changing room didn't help, dark and very busy shop. Not a flattering cut for my shape. Nice velvet, colour on a younger person would be fine.
22 listopada 2023
Odpowiedź od FatFace - EDINBURGH
Hello Alexandra
Thank you for your review.
I am so sorry to hear of your recent experience with us. I have flagged this with the Store and Area Manager for future consideration.
If you need any further assistance please do not hesitate to contact us at customerservices@fatface.com.
EP
Efficient service
Efficient service, order arrived ahead of schedule. Helpful, friendly staff.
21 listopada 2023
Odpowiedź od FatFace - EDINBURGH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Easy on line ordering with options to…
Easy on line ordering with options to return . I chose to return to a local store and was delighted with helpful, friendly service.
23 listopada 2023
Odpowiedź od FatFace - EDINBURGH
Good afternoon, Margaret.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Edinburgh store.
Take care, JB
Excellent online order and great products
Easy online order
Speedy delivery
Pick up in store
Good value good quality items
22 listopada 2023
Odpowiedź od FatFace - EDINBURGH
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Lovely velvet trousers
Lovely velvet trousers that can be dressed up or more casual. Ordered online and delivered quickly to store. Great customer service.
20 listopada 2023
Odpowiedź od FatFace - EDINBURGH
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Excellent staff
18 listopada 2023
Odpowiedź od FatFace - EDINBURGH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Odpowiedź od FatFace - EDINBURGH
Hi Ken, Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.