Fan of FatFace for many years now have to travel further to a branch. Eastbourne assistants friendly and helpful. I have Airlie Sweats older than them🤣
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
I want to give a huge shout out to Zara (manager) and Lottie at the Eastbourne FatFace store. They both go over and beyond by being welcoming, professional, hard working and a shinning example of... Zobacz więcej
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Easy website and ordered for click and collect. It's arrived on time and we're nice. Unfortunately one item hadn't been checked properly and was very discoloured so had to obtain refund. Suggest that... Zobacz więcej
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Beautifully made, well designed clothes. I do think the sizing is "off". As a size 10-12 in most outlets, I generally take an 8 at FatFace, so do factor in a bit of vanity sizing when ordering. I hav... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
80 The Beacon Centre, BN21 3NW, Eastbourne, East Sussex, Zjednoczone Królestwo
- 01323 644359
4,6
Doskonała
173 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Helpful staff
Lovely service and showed me other options in a dress I liked the style of but not the colour.
24 września 2022
Odpowiedź od FatFace - EASTBOURNE
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
Excellent clothing
I love FT Face tops & now have a selection of them. They can be casual or smart & so comfortable to wear. They was well & I feel value for money.
21 września 2022
Odpowiedź od FatFace - EASTBOURNE
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
Very goof but I am short so had to have…
Very goof but I am short so had to have jumper altered.
Good service though.
27 września 2022
Odpowiedź od FatFace - EASTBOURNE
Hi Valerie, Thank you for your review. Please be assured that your feedback regarding the garment will be passed on and if you need anything else, please contact us. Take care, - ES
Odpowiedź od FatFace - EASTBOURNE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
EP
As always great quality and very prompt…
As always great quality and very prompt delivery
22 sierpnia 2022
Odpowiedź od FatFace - EASTBOURNE
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Odpowiedź od FatFace - EASTBOURNE
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Happy customer
Helpful staff with both items purchased and ordering right size for delivery as we no longer have close by store.
Husband very happy with his shorts - would like in more colours now 😊
11 lipca 2022
Odpowiedź od FatFace - EASTBOURNE
Good afternoon, Ros
Thank you for leaving us this review about your instore shopping experience at Eastbourne. It's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.
Take care, JB
Bit disappointed
I popped into the Eastbourne store to checkout the VW tee-shirts, theses were located at the back of the store on the back wall. I had to pass the till point where one staff member was standing, and I also passed another staff member on the shop floor, neither of them acknowledged us. I found the shirt I wanted, and shouted across if I could try it on, I was told to just go straight in.
The shirt fitted fine, so I took it to the cash desk, on paying the staff member asked if I was on the system so that they could email my receipt, I replied yes I am and yes I’d like you to email my receipt, she seemed to be having difficulties locating my email, but she said she found it ok, when I asked are you sure, she said here’s a paper receipt, if that re-assures you, to be honest I think that was quite rude. All she had to say was yes that’s absolutely fine, you should receive your email receipt any time.
I probably would not shop in this branch again.
7 lipca 2022
Odpowiedź od FatFace - EASTBOURNE
Good Morning Martin
Thank you for your review.
I am so sorry to hear of your recent experience in our Eastbourne store. Please be assured that this will be followed up with the store so the appropriate action is taken to ensure that this does not happen again.
EP
Very helpful & efficient staff
27 czerwca 2022
Odpowiedź od FatFace - EASTBOURNE
Good Morning Ann
Thank you for your review.
I am so pleased to hear of your recent experience in our Eastbourne store. Please be assured that I have passed this onto the crew members involved for you.
Have a good day!
EP
Great customer service as always!
26 czerwca 2022
Odpowiedź od FatFace - EASTBOURNE
Good morning,
Thank you for leaving us this review, it's great reading such positive comments about the service you received. Take care, - ES
Perfect fit
As always, excellent quality product and fit and very good tracking of delivery
14 czerwca 2022
Odpowiedź od FatFace - EASTBOURNE
Good afternoon Robert,
Thank you so much for your kind words, let us know what we can improve on for next time to get 5* from you :)
Have a lovely day- DW
I love fat face,only shop I go to for…
I love fat face,only shop I go to for clothes.
Great customer service as always.
13 czerwca 2022
Opinia niezależna
Odpowiedź od FatFace - EASTBOURNE
Hi there, I am so pleased to hear that you love your new purchase - this is really wonderful! Take care, LE
Ordered online and refunded in store no…
Ordered online and refunded in store no problem.
24 maja 2022
Odpowiedź od FatFace - EASTBOURNE
Hello Joe,
Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received both online and in our Eastbourne Store :) DW
Odpowiedź od FatFace - EASTBOURNE
Good afternoon Jenni,
Thank you for leaving us this review, it's great reading such positive comments about the quality you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, LA
Worth visiting regularly
The Eastbourne store is very well laid out so that you can see what they have and have room to look. The clothes are displayed in a way which attracts you attention and Ives ideas for how to wear items; the display is changed frequently and the stock is updated regularly. The staff are friendly and helpful in answering queries and also at the pay counter.
27 kwietnia 2022
Odpowiedź od FatFace - EASTBOURNE
Good Afternoon Paula
Thank you for your 5* review.
I am so pleased to hear of your recent experience in our Eastbourne store. Please be assured that this will be passed onto the crew members involved for you.
I hope you have a good Afternoon!
- EP
Brilliant, good quality clothes
We went to FatFace in Eastbourne and very good customer service, very friendly and helpful. Well recommended.
21 kwietnia 2022
Opinia niezależna
Odpowiedź od FatFace - EASTBOURNE
Good afternoon.
Thank you for taking the time to review our Eastbourne store.
I am pleased that your shopping experience was a positive one and we're looking forward to you shopping with us again. JB
Great quality as usual
Great quality as usual. Could we have dresses without the signature long part at back though?
18 kwietnia 2022
Odpowiedź od FatFace - EASTBOURNE
Good Afternoon Mary,
Thank you for taking the time to post a review. I am happy to hear you are happy with the quality of your purchase. Have an amazing rest of your week! -KC
Fat Face’s No PayPal returns in store
I bought a dress using secure PayPal, it didn’t suit my shape so when I returned it to store, I wasn’t expecting to be told they don’t take PayPal back and I would have to return by post. I was going away so had the inconvenience of find a post office in the area we were in to send it back. I only bought online because they don’t have the bigger sizes in store. Very annoying!!!!
15 kwietnia 2022
Odpowiedź od FatFace - EASTBOURNE
Hi Carol.
I do apologise you had difficulty in returning your Delphine Dress to us. It is with regret that any purchases made online with PayPal do have to be returned to our warehouse for a refund. I can see that my colleague did respond to your email regarding returning the dress, offering the option either via a Post Office or for collection from your address. Please be assured once the dress arrives back with us, we will process that refund for you.
If there is any other way we can assist, please do not hesitate to contact us. JB
Excellent help to change an item bought…
Excellent help to change an item bought online
4 kwietnia 2022
Odpowiedź od FatFace - EASTBOURNE
Hi Beverley, Thank you for your 5* review. I am pleased to hear that you had a good exchange experience in our Eastbourne store. This is great to hear! Take care, LE
Great quality and unique design
Great quality and unique design. Lovely bright colours to lift the spirits.
31 marca 2022
Odpowiedź od FatFace - EASTBOURNE
Hi Maresa
Thank you for spending the time to leave us a review. This is so lovely to hear from our lovely customers :). Bright colours are wonderful at lifting the spirit. :) DW
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