I want to give a huge shout out to Zara (manager) and Lottie at the Eastbourne FatFace store. They both go over and beyond by being welcoming, professional, hard working and a shinning example of... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Easy website and ordered for click and collect. It's arrived on time and we're nice. Unfortunately one item hadn't been checked properly and was very discoloured so had to obtain refund. Suggest that... Zobacz więcej
Reakcja na opinię
Tried on the Elsie wide leg jeans in shop the perfect fit so ordered in another colour ( 5.5ft and regular length just right with trainers really hope won’t shrink in wash ) so comfy to wear . Ordered... Zobacz więcej
Reakcja na opinię
Beautifully made, well designed clothes. I do think the sizing is "off". As a size 10-12 in most outlets, I generally take an 8 at FatFace, so do factor in a bit of vanity sizing when ordering. I hav... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep odzieżowy
- również w kategorii:
- Sklep z dodatkami
- Sklep z odzieżą damską
- Sklep z odzieżą męską
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
80 The Beacon Centre, BN21 3NW, Eastbourne, East Sussex, Zjednoczone Królestwo
- 01323 644359
4,7
Doskonała
179 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Happy Customer
The delivery of the order was on time, and the notifications of the order being dispatched and ready for collection were clear and easy to follow.
Really pleased with items, unfortunately one of the tops has a thread run across the back which I didn't notice until after I had removed the tags. Only paid £10 for the top and it is wearable so not the end of the world. Otherwise would have given 5 stars.
19 listopada 2023
Odpowiedź od FatFace - EASTBOURNE
Good afternoon, Sharon.
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the items you ordered and service you received. I am sorry however, to read about your faulty top. Please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further.
Take care, JB
Always get a great experience in store.
Great stores and really lovely staff, particularly in my store Eastbourne - we just need more children’s clothes in store. The Snow Leopard range is super and I’ve just bought the whole range. All lovely quality and will last.
24 listopada 2023
Odpowiedź od FatFace - EASTBOURNE
Good afternoon, FatFace.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Eastbourne store.
Take care, JB
Always good experience and a quick…
Always good experience and a quick delivery this time. Nice staff in local shop too so win win.
23 listopada 2023
Odpowiedź od FatFace - EASTBOURNE
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Really friendly helpful staff in store
Really friendly helpful staff in store
Fantastic new returns procedure
15 listopada 2023
Odpowiedź od FatFace - EASTBOURNE
Hello Carol
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very good thank you
11 listopada 2023
Odpowiedź od FatFace - EASTBOURNE
Good Afternoon,
Thank you for taking the time to leave us a review!
I am happy to hear you are happy with your order! We love this positive feedback from you, we look forward to welcoming you back soon!
Kind Regards, JW
Odpowiedź od FatFace - EASTBOURNE
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the service you received and the quality of the items you purchased. We hope you love your new items! Take care – LB
Came quickly after ordering and loved…
Came quickly after ordering and loved the quality of the garment 😁
4 listopada 2023
Odpowiedź od FatFace - EASTBOURNE
Good Morning
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
I purchased a pair of boot slippers…
I purchased a pair of boot slippers from you via online. Brought them for my husband as he gets cold ankles . He loves them. Picked them up from store very straight forward really
30 października 2023
Odpowiedź od FatFace - EASTBOURNE
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Brilliant product and great service in store
Really courteous staff dealt with my return very efficiently- my daughter then made an additional purchase- so often happens when we visit FatFace stores
5 listopada 2023
Odpowiedź od FatFace - EASTBOURNE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
My favourite clothes shop.
Such good design and quality. Helpful staff, interesting displays, plenty of different sizes.
19 października 2023
Odpowiedź od FatFace - EASTBOURNE
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
My experience with FatFace is always excellent.
My experience with FatFace is always excellent. The staff are always friendly and helpful and the clothes are such good quality.
17 października 2023
Odpowiedź od FatFace - EASTBOURNE
Hi Karen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Unable to return at the shop I collected from!! …
I did Click & Collect from a FatFace shop which was fine until I tried to return them (they were too small!) When I took them back to the shop I was told I'd have to return them by post as I'd paid by PayPal!! Apparently this was in case I hadn't yet paid the full amount (I offered to show the proof that I had) Really inconvenient and ridiculous policy!!
17 października 2023
Odpowiedź od FatFace - EASTBOURNE
Hi Kate, Thank you for your feedback. I am so sorry to hear this. I have spoken to the store and clarified that, if we are able to verify the full payment then this can be processed instore. The crew will all receive additional training regarding this. If we can help with anything else please let us know and have a great weekend - KS
Quality Clothing
I am a fan of FatFace clothing because their clothing is of good quality and design. I shopped in store today and bought a jumper in the sale. Staff are always friendly and helpful.
25 października 2023
Opinia niezależna
Odpowiedź od FatFace - EASTBOURNE
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Odpowiedź od FatFace - EASTBOURNE
Good afternoon Sarah,
Thank you for taking the time to leave a review.
I'm pleased to hear that you have had a positive online ordering experience. Let us know what we can do to get a 5* review from you next time!
All the best, LB
Returned as see through
I ordered the white duvet set having read the reviews - the colour is definitely off white but that didn’t matter to me. I returned the set because the linen is very see through - it would show the duvet and pillows underneath (my hand was clearly visible through it). I have other linen bedding where this is not the case (albeit in darker colours)
1 października 2023
Odpowiedź od FatFace - EASTBOURNE
Hello Susie, thank you for taking the time to leave a review.
We are really sorry to hear this, it's not up to the standard we expect from FatFace products. I trust you found our returns process hassle free.
We are hopeful that your next purchase with us will be more suitable!
All the best, LB
Comfy jeans
Tried on the Elsie wide leg jeans in shop the perfect fit so ordered in another colour ( 5.5ft and regular length just right with trainers really hope won’t shrink in wash ) so comfy to wear . Ordered on Thursday ready to collect on the Tuesday quicker than I thought… great service
21 września 2023
Odpowiedź od FatFace - EASTBOURNE
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Odpowiedź od FatFace - EASTBOURNE
Hello, thank you for taking the time to leave a review.
I'm pleased to hear that you are happy with your order, however I'm sorry to hear that the delivery was slightly delayed. We're expecting Click & Collect orders to arrive between 5-7 days after ordering at the moment.
I hope you enjoy your new items!
All the best, LB
Odpowiedź od FatFace - EASTBOURNE
Good Afternoon Ken,
Thank you for taking the time to leave us a review.
We appreciate your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received.
I hope you enjoy the rest of your day! - JW
Odpowiedź od FatFace - EASTBOURNE
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Lots of sale items available online
Lots of sale items available online. Easy to click and collect to store near you.
24 sierpnia 2023
Odpowiedź od FatFace - EASTBOURNE
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.