Always had good experiences with Fatface, only criticism is size 6 in quite a few styles tend to come up larger, so its hit and miss. Customer services for online and in shop purchases have alwa... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęUnit LG67 & R507 39 The Hayes, St Davids Dewi Sant, CF10 1GA Cardiff, Glamorgan, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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A lovely shop with very friendly and helpful staff. I had previously seen a dress online and luckily it was in stock in the shop. Tried it on and purchased it. The one assistant had on a lovely white... Zobacz więcej
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Excellent service, quick delivery and great in store service. Great lightweight down jacket with a hood - most important. I don’t wear coats when I’m driving but wanted something lightweight which was... Zobacz więcej
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I forgot to add one item to the order (£150). I went online to see if I could add it on, but this was not possible (I do understand this). Online it said if I contacted customer services I could order... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
Unit LG67 & R507 39 The Hayes, St Davids Dewi Sant, CF10 1GA, Cardiff, Glamorgan, Zjednoczone Królestwo
- 02920 667139
4,7
Doskonała
147 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
So disappointed that as a company you…
So disappointed that as a company you do not stock and supply the larger lady plus sizes in store they are only available on line ….this is wrong and it’s discrimination against the larger lady ..may I suggest that they will in the future have them in store after all you take the name fat as part of your trade name then look after the fat people!!!!!!!!!! I await you reply ASAP I have no problem sharing this email
Regards
Paula Paul
28 czerwca 2023
Odpowiedź od FatFace - CARDIFF 3
Good Morning Paula,
Thank you for taking the time to provide us with your feedback.
I am so sorry for any disappointment that this has caused for you and I have emailed you directly regarding your feedback.
Take care - KS
Really helpful staff at the Cardiff…
Really helpful staff at the Cardiff branch on the hayes.
9 maja 2023
Odpowiedź od FatFace - CARDIFF 3
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The coat I bought was on sale
The coat I bought was on sale! Arrived fast beautifully packaged
My waterproof coat is wonderful, I'm actually waiting for it to rain now!!
8 maja 2023
Odpowiedź od FatFace - CARDIFF 3
Hi Debi
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Delivery options not working properly Watch their website
Watch their website. I. Ordered on line for home delivery at £3.95 but when I got the confirmation email it had defaulted to collect at store which would of course have been free. Emailed straight away but they refused to help and I had to go to the store where the manager said a few customers had had the same problem with the website.
1 maja 2023
Odpowiedź od FatFace - CARDIFF 3
Hi Susan
Thank you for your review. I hope you are well.
I have taken a look at the correspondence between yourself any my colleagues and I can confirm that you have been advised correctly and the order was not placed as a click and collect, but instead the store address entered.
If there is anything else that we can help with, please do let us know.
Thank you, LE
Why couldn’t I click and collect at the…
Why couldn’t I click and collect at the Cardiff store instead of paying delivery charge.That aside the chinos I had are good and the delivery was fast
27 kwietnia 2023
Odpowiedź od FatFace - CARDIFF 3
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
I am so sorry to hear about Click and Collect, I have flagged this with the appropriate department for future consideration.
Have a great day!
Take care, EP
Lovely soft comfy jumper
Lovely soft comfy jumper. Staff here are always friendly and helpful.
17 kwietnia 2023
Odpowiedź od FatFace - CARDIFF 3
Good afternoon, Sally
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Cardiff store.
Take care, JB
I forgot to add one item to the order…
I forgot to add one item to the order (£150). I went online to see if I could add it on, but this was not possible (I do understand this). Online it said if I contacted customer services I could order said item, and I could be reimbursed the postage I contacted customer services, as suggested, and they said no!!!! I will buy a similar item elsewhere!!!! Its not a lit of money but I feel really cross.
12 kwietnia 2023
Odpowiedź od FatFace - CARDIFF 3
Hi there! I am sorry to hear this. Unfortunately we are unable to amend orders once they are placed. I am also unable to find any communication where we refused your request. Can you please email us at customerservices@fatface.com so we can look into this further for you? - RS
Fatface clothing
Their striped T shirts are great. I have several. Big fan of a lot of Fatface clothes, and they're good for gifting for relatives too.
3 kwietnia 2023
Odpowiedź od FatFace - CARDIFF 3
Good Morning Lowri
Thank you for your review.
I am so pleased to hear of your recent purchase.
I hope you have a lovely weekend.
EP
Excellent choice
Excellent choice , good quality clothes. Friendly helpful stafff
We’ll set out store .
2 kwietnia 2023
Odpowiedź od FatFace - CARDIFF 3
Hello Susan, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! KS
One Of The Worst
One Of The Worst It Is The Worst Worst FatFace 1990s Fashion FatFace Shopping
28 marca 2023
Opinia niezależna
Odpowiedź od FatFace - CARDIFF 3
Hi there,
Thank you for your review. We have sent a follow up email to request further details so that we can get in touch to understand the nature of your review and work to resolve any complaint that you may have.
We have not received these further details, but if you would like to contact us, please email us at customerservices@fatface.com and we will be happy to help.
Thank you, SC
Always had good experiences with…
Always had good experiences with Fatface, only criticism is size 6 in quite a few styles tend to come up larger, so its hit and miss.
Customer services for online and in shop purchases have always been great and staff polite and helpful. Even when i received an online delivery whereby somebody ha removed an item on transit, this was resolved promptly.
Please open more stores :) high street stores in Wales.
6 stycznia 2023
Opinia niezależna
Odpowiedź od FatFace - CARDIFF 3
Thank you so much for this review. We are so pleased to hear of your extremely positive experience when shopping with us. Your comments will be fed back to the appropriate team for future consideration! :) - RS
Love lounge suits for children
9 grudnia 2022
Odpowiedź od FatFace - CARDIFF 3
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Most helpful and pleasant service .would defiantly shop there again .
The staff at the shop were very helpful and pleasant .
Would defiantly shop there again .
2 listopada 2022
Odpowiedź od FatFace - CARDIFF 3
Good afternoon, Joan
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Cardiff store.
Take care, JB
Staff helpful & friendly
Staff helpful & friendly. item wasn’t in stock but ordered for home delivery .
Looking forward to new pjs .
4 listopada 2022
Odpowiedź od FatFace - CARDIFF 3
Thank you for your lovely review. I am sorry that the item that you were after was not in stock at the time of your trip. It may be worth looking on our website for any items that you may want specifically just in case! I will forward this information over to our team in store :) - RS
Lovely staff in FF Cardiff
Lovely staff in FF Cardiff. Helped me choose my outfit and it looks great ☺️
1 października 2022
Odpowiedź od FatFace - CARDIFF 3
Hi Peter
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew.
Have a lovely weekend, KS
Great delivery (box was a bit torn up)…
Great delivery (box was a bit torn up) but all arrived in great condition and refund experience in store great too
3 września 2022
Odpowiedź od FatFace - CARDIFF 3
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
I Buy a lot of shirts from Fatface
I Buy a lot of shirts from Fatface. Quality is always great and easy to purchase online knowing the sizing is spot on. Keep up the good work.
4 września 2022
Odpowiedź od FatFace - CARDIFF 3
Hi Chris, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely helpful staff and amazing…
Lovely helpful staff and amazing quality clothing, love fat face.
I order stuff for my sister and send it to Australia for birthday & Christmas, just send her the ladybug pyjama leggins and shirt T-shirt set, she absolutely loved it and she now is a fan 🥰
4 sierpnia 2022
Odpowiedź od FatFace - CARDIFF 3
Hi Sharon
Thank you for your 5 star review. Glad your sister likes our stuff. PW
Good service
Good service, staff very helpful, bought a lovely dress good fit etc. Pleased with purchase.
30 lipca 2022
Opinia niezależna
Odpowiedź od FatFace - CARDIFF 3
Hi Tracey, thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Cardiff store - this is great to hear. Take care, LE
Odpowiedź od FatFace - CARDIFF 3
Hi Lesley, thank you for your 5* review. I am so pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon! Take care, LE
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