Received text message to say sandals were ready to collect from central Birmingham shop. Made special trip to collect them only to be told they are not there and glitch in system means 'this happens a... Zobacz więcej
Lokalizacja
Zmień lokalizacjęUnit 28 Grand Central, Stephenson Place, B2 4BF Birmingham, West Midlands, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Excellent customer service. I was looking for work Dinner, summer clothing at Fatface , Grandcentral, Bull ring Birmingham shop and team member from Fatface named 'India' was really helpful. She hel... Zobacz więcej
Reakcja na opinię
This was at Grand Central, Birmingham. I had been everywhere to find a dress for my Mother's funeral. All have glitter in, as that time of year. AMANDA at Fatface was AMAZING,she helped me, went into... Zobacz więcej
Reakcja na opinię
I love shopping at the Birmingham FatFace shop: the staff are always helpful and when I ask provide honest opinions and advice about fit etc. The clothes are comfortable (at least the ones I buy), las... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
Unit 28 Grand Central, Stephenson Place, B2 4BF, Birmingham, West Midlands, Zjednoczone Królestwo
- 01216 343570
4,7
Doskonała
189 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very quick service and efficient
15 lipca 2023
Odpowiedź od FatFace - BIRMINGHAM GRAND CENTRAL
Good morning, Sue
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Birmingham Grand Central store.
Take care, JB
Perfect from ordering,to collection…
Perfect from ordering,to collection staff very helpful and polite 5*
14 lipca 2023
Odpowiedź od FatFace - BIRMINGHAM GRAND CENTRAL
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
This shop is like throwing a boomerang…
This shop is like throwing a boomerang you always know you’re going to come back! Love the sizing, colours and design 👌💖
22 czerwca 2023
Odpowiedź od FatFace - BIRMINGHAM GRAND CENTRAL
Thank you for your 5* review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! LB
E-Receipt nonsense
We received this E-Receipt today:
E - RECEIPT
Sales ID:70349-BGC-03-80450
Unit 28 Grand Central
Stephenson Place
Birmingham
B2 4BF
United Kingdom
Crew: Sukjinder
Date: 21/06/2023
Time: 14:17
________________________________________________________
Transaction details
LOU BANDANA LONGLINE
14
IVORY
1 Units
Total (inc VAT) £45.00
Payment Details
Subtotal: £37.50
Tax: £7.50
Total Price (inc VAT):
£45.00
Card £45.00
Unfortunately we were in Inverness all day. That's where we stay. That's a very long way from Birmingham. So we have a receipt we don't want and the real customer hasn't got their one. No bid deal you might think but the fact is we receive Fatface E-Receipts from all over the UK. We raised it with Customer Service before but nothing happens. Yes, we are Fatface customers but now make a point of NEVER asking for an E-Receipt. Time for Fatface to sort this out.
21 czerwca 2023
Opinia niezależna
Odpowiedź od FatFace - BIRMINGHAM GRAND CENTRAL
Good Morning,
Thank you for raising this with us via trustpilot.
We are so sorry that this has happened and we would like to fully investigate this. I have made a request for more details and if you can please provide these for us, we can investigate this further.
Take care - KS
Quite simply I am finding 'FatFace' to…
Quite simply I am finding 'FatFace' to be the best in all spheres of online garment buying - styling, quality of product and efficiency of packaging and delivery. Why turn elsewhere?
24 maja 2023
Odpowiedź od FatFace - BIRMINGHAM GRAND CENTRAL
Hi Peter
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Problem got fixed FAST!!!!
I had a problem with mailing address and my order was lost. Fatface was amazing and just reprocessed a new order and sent it to me right away!!!!! Love this company and their quality of product and customer service!
22 maja 2023
Odpowiedź od FatFace - BIRMINGHAM GRAND CENTRAL
Good afternoon, Vanessa
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the service you received. I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Love your clothes for my kids
Love your clothes for my kids - Excellent designs and quality. Good value for money especially during sales. Store staff are very friendly
6 maja 2023
Odpowiedź od FatFace - BIRMINGHAM GRAND CENTRAL
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service
Excellent service. Parcel arrived earlier than expected. Staff very helpful.
6 maja 2023
Odpowiedź od FatFace - BIRMINGHAM GRAND CENTRAL
Hi Kat thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely staff at the birmingham store
Lovely staff at the birmingham store. Super easy and quick to pick up an order. The jumper XL mens is a gift and looks amazing quality.
6 maja 2023
Odpowiedź od FatFace - BIRMINGHAM GRAND CENTRAL
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! Your wonderful comments will be fed back to our incredible team 🥰 - RS
Really pleased with quality & great…
Really pleased with quality & great price in the sale, free delivery to store
4 maja 2023
Odpowiedź od FatFace - BIRMINGHAM GRAND CENTRAL
Hi Angela
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I ordered a dress online which arrived…
I ordered a dress online which arrived quickly. Although this was a beautiful and quality dress, I returned it to a store because it was too long. The return was processed efficiently and the guy was helpful, polite and courteous. This was my first purchase from Fat Face but it won’t be my last.
5 maja 2023
Odpowiedź od FatFace - BIRMINGHAM GRAND CENTRAL
Hi Christine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Odpowiedź od FatFace - BIRMINGHAM GRAND CENTRAL
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered to collect in store
Ordered to collect in store. Member of staff was extremely helpful & carried parcel & items for me. Made sure I could carry purchases home securely. I use a walking stick & so I may have struggled had he not been so empathic.
Extremely pleased with purchases though.
8 maja 2023
Odpowiedź od FatFace - BIRMINGHAM GRAND CENTRAL
Hi there,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quality products, great colours & genuine customer service
The Fatface website was very easy to navigate & enabled me to identify which colour/size/length of cargo shorts I wanted to buy. Calling into the central Birmingham store they had neither my size nor the colour that I wanted, but an extremely helpful assistant suggested that I try on another pair in a different colour which would confirm the size/fit & thereby give me reassurance when ordering on line, which I did. (I find that sizing can vary considerably between manufacturers). In my opinion, Fatface epitomise fashionable, well made clothes in great colour options at value for money prices. Recommended.
18 kwietnia 2023
Odpowiedź od FatFace - BIRMINGHAM GRAND CENTRAL
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
Placed my recent order and it was ready…
Placed my recent order and it was ready to collect in no time,
16 kwietnia 2023
Odpowiedź od FatFace - BIRMINGHAM GRAND CENTRAL
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Great customer service
Really helpful staff, helped to return an online order and place a new one
13 kwietnia 2023
Odpowiedź od FatFace - BIRMINGHAM GRAND CENTRAL
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
First time buyer, will be back
Only bought from you for the first time recently, but will definitely be back!
Spent the day looking for a shacket in Birmingham, to no luck, and tried your Grand Central store.
Found the perfect one, but in store only does small (doesn’t go down to XS and I’m not the biggest guy).
Member of staff helped out (forgive me, I didn’t get name) and showed me a few similar things, and explained that you can get XS online.
I stood in the shop and ordered, and the online service was great too.
Shacket is lovely, amazing quality and great price!
Will definitely buy from Fat Face again.
31 marca 2023
Odpowiedź od FatFace - BIRMINGHAM GRAND CENTRAL
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Improve the size
Improve the size. Everything is just way to big and next size down is way to small
26 marca 2023
Odpowiedź od FatFace - BIRMINGHAM GRAND CENTRAL
Thank you for leaving us this review. I am sorry to hear that you had some issues with the sizing! I have passed your feedback on to the relevant teams for review. We do offer a 30 day returns policy for online order with free postage if your item isn't quite right. We hope you continue to enjoy shopping with us. Take care - CD
Workers were really nice
22 marca 2023
Odpowiedź od FatFace - BIRMINGHAM GRAND CENTRAL
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Very helpful and friendly
Quick delivery to store. Helpful with information about returns policy
16 marca 2023
Odpowiedź od FatFace - BIRMINGHAM GRAND CENTRAL
Good Afternoon
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
EP
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.