Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Excellent service! Everything was well done, and the gardener was very honest and left very clean and perfect. Literally nothing to be complaining. I am very happy with the person that came to do the... Zobacz więcej

Oceniono na 5 z 5

Great experience with fast clean. Super responsive on the telephone nice to speak with a human being and getting an immediate quote which stayed the same same throughout the whole process. My kitchen... Zobacz więcej

Oceniono na 5 z 5

We arranged for Fastklean to clean our house after building work and their were exceptional, the cleaning standards were great, the cleaners were efficient, polite and could not do enough to help. We... Zobacz więcej

Oceniono na 5 z 5

I think FastKlean are fantastic and I will definitely use them again. The cleaner I had was very polite and efficient. She arrived on time and got on with the job straight away. She worked very hard a... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Usługa sprzątania

Informacje przekazane przez różne źródła zewnętrzne

FastKlean is an accredited and recommended family run cleaning company. Established in 2001. We provide cleaning services to residential and commercial clients in all Central and Greater London areas including surrounding cities. Our company works with fully insured, vetted, trained and experienced cleaners. We always aim for 100% customer satisfaction. Our prices are competitive and very affordable. Get in touch with our friendly customer service team on 020 7470 9235 or visit us online to book a cleaner today and browse through the variety of cleaning services we offer.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

100 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Absolutely amazing service

Absolutely amazing service! The customer service was so patient and organized the exact service I needed. The cleaners were right on time, friendly and did a fantastic job! I have used their service before many times and if there is any issue they fix it immediately. Very helpful staff and the cleaners are professional, the end results are always mind-blowing.

3 listopada 2022
Opinia niezależna
Oceniono na 5 z 5

Very efficient service ....

We have been using this company for over 6 months. Very efficient and regularly update us with an email if the cleaner can't attend for any reason. Always sent a replacement. Overall very good company to work with.

30 września 2022
Opinia niezależna
Oceniono na 5 z 5

FastKlean is proven and tested as one…

FastKlean is proven and tested as one of the best cleaning company in London. So, I tried to use their services and I am satisfeid by they performance. The cleaners are also kind and trustworthy. I am highly recommending this cleaning company. For me it's a 5 star rating!

29 sierpnia 2022
Opinia niezależna
Oceniono na 1 z 5

The worst clean I've ever had.

The worker arrived in no uniform with cheap cleaning materials and ruined my cooker. All the varnish was removed from the surface of my range oven, the appliance was left dripping with black grease and the paintwork was wiped off. He did not listen to what I said and nobody followed up from the company about the compensation I was promised for ruining the most expensive item in my kitchen which I was cleaning in preparation for a house sale. It has been left covered in scratches from using wire wool, nobody responds to my emails and I have been totally ignored.

Update - I was called by the company to take this review down and said I will once my matter has been resolved. I was told I will be called or emailed the same day and no action has been taken.

19 października 2021
Opinia niezależna
Logo Fastklean

Odpowiedź od Fastklean

Dear Farah,

Thank you for sharing your feedback. After a thorough review of our records, we can confirm that no booking or correspondence under your name exists with FastKlean. Additionally, the details described in your review do not align with our company’s practices or procedures.

At FastKlean, our cleaners are fully uniformed and equipped with high-quality, professional-grade materials to ensure the utmost care and satisfaction for our clients. Furthermore, we do not use materials or methods that could damage appliances, and we take all customer concerns very seriously, responding promptly to any issues raised.

We kindly ask you to review your experience and consider removing this review, as it appears to have been posted in error and does not reflect our company.

Best regards,
The FastKlean Team

Oceniono na 1 z 5

Terrible experience

Terrible service. Booking a deep clean upfront was fine but the cleaning experience was horrendous. The cleaners arrived an hour after the start time, they then immediately said they would need longer to clean our flat. When queried with the company they quoted me DOUBLE the original price. I said clean what you can within the original time.

The cleaning was substandard (considering I booked a deep clean). When we asked the cleaners to go back over areas they complained that we were watching them too closely and stormed off swearing (after a 45min break) not even completing half the time and cleaning less than 3 areas properly. Some of the cleaners also looked quite young.

When I complained to FastKlean they said a manager would call me to discuss (as I’m not happy I’ve paid 1/2 upfront for not even 1/2 the cleaning time). I’m still waiting for a call a week later.

Steer well clear if you actually want a decent deep clean completed, worth paying extra for a proper company that will do a proper job.

20 września 2021
Opinia niezależna
Logo Fastklean

Odpowiedź od Fastklean

Dear Lutfur,

Thank you for taking the time to leave a review. We have carefully reviewed our records and can confirm that there is no booking or correspondence under your name with FastKlean. Additionally, the details described in your review do not align with our company’s standards or practices.

At FastKlean, we pride ourselves on punctuality, professionalism, and the quality of our cleaning services. Our cleaners are trained to provide high-standard deep cleans, use professional-grade equipment, and conduct themselves respectfully at all times. The described behaviour and issues do not reflect our team's values or procedures.

We kindly request you verify the company you intended to review, as it appears this feedback may not relate to our services. If this review was posted in error, we would appreciate it if you could consider removing it.

Best regards,
The FastKlean Team

Oceniono na 5 z 5

FastKlean's Service is fantastic

FastKlean's Service is fantastic. Maria has been my cleaner for about 4 months now and it's been great from the very start. She's prompt, reliable, following H&S regulations and does a great job!

22 lutego 2021
Opinia niezależna
Oceniono na 5 z 5

Excellent Service

Excellent service right from their office staff through to their cleaners.

Mima and Nikolay arrived about 20 minutes late, but a lovely lady, Joanne, from their office called earlier to advise me, so this was not a problem.

I had booked a Deep Clean of my home and am delighted with the results. My bathroom and kitchen look amazing! In fact, every room in my home is spotless.

My booking was for 10 hours (5 hours each cleaner) but they stayed a bit longer to ensure everything was finished.

I was so delighted I even gave them each a big tip (Not telling how much!)

I will use them again and would not hesitate to recommend them to my family, friends and colleagues

17 lutego 2021
Opinia niezależna
Oceniono na 5 z 5

FastKlean exceeded my expectations

FastKlean exceeded my expectations. I called them for a one-off cleaning as I was too busy to do it myself, but after seeing the wonderful work they've done I am booking their regular cleaning service! Booking was really easy, they arrived on time and provided a high-quality cleaning. I wish I'd started using their services sooner!

28 września 2020
Opinia niezależna
Oceniono na 5 z 5

Thank you FastKlean!

Thank you FastKlean. I am very pleased with your services. Your cleaners Bistra and her team did a brilliant job in my flat. It looks so fresh, like new again. I am definitely calling you again in October as I will need your services. I work form home and I need to keep it clean.

24 września 2020
Opinia niezależna
Oceniono na 5 z 5

I am very pleased with the one-off service

I am very pleased with the results and the friendly customer service. Nikolay is a credit to your company and has done an outstanding job, very hard-working, friendly and was very careful to make sure he covered his shoes when in the house and adhered to all COVID-19 regulations. I will definitely recommend your services to all my family and friends.

24 września 2020
Opinia niezależna
Oceniono na 5 z 5

We are very pleased with the service…

We are very pleased with the service provided By FastKlean. The staff are very courteous and respectful and we are very happy with the standard of cleaning provided.We are an old sports hall with less than modern facilities but our cleaner still manages to keep it looking as best as she can. Thank you :-)

7 marca 2020
Opinia niezależna
Oceniono na 5 z 5

What a wonderful surprise

What a wonderful surprise! Coming home to find my daughter's bed beautifully made ready for her that evening. With my disabled daughter's additional needs bedtimes can be tricky at the best of times, add in trying to make her bed after an 'accident' while providing eyes on care dials up the stress levels. Finding the bed already made was truly wonderful that evening. We hadn’t asked or expected it so all the more amazing! We have been working with FastKlean for almost a year and knowing Dora is coming each week adds to our important family support network. We are getting to know Dora and she us so the partnership if on a very positive trajectory. Thank you Dora & FastKlean

1 marca 2020
Opinia niezależna
Oceniono na 5 z 5

Moving in my new home

I just move in my new property, Zaki has done amazing job. He drastically improved my home. Cleaning was very accurate. My home improved very much. Smell nice and everything is tidy . I highly recommend him

24 grudnia 2019
Opinia niezależna
Oceniono na 5 z 5

Very conscious of their reputation and best cleaning service

I had major issues with the customer service initially when trying to book and had posted a bad review. The owner got involved immediately, apologised and followed up to ensure I get the best experience. The cleaning was excellent in the end and I would definitely be using their service regularly.

20 sierpnia 2019
Opinia niezależna
Logo Fastklean

Odpowiedź od Fastklean

Dear Ope,

Thank you for your review and please accept our apologies for the negative experience you've had with our company.

As per your discussion with our manager, there has been a misunderstanding with one of our new employees.

Most of the booking procedure is a human service carried out by employees. The reason behind this is that we want to be transparent and provide services and prices tailored to what every individual client requires.

However, every now and then, mistakes are done during the booking and we not left with many options.

As our new staff made an incorrect booking, we will be expecting your call on 020 8884 9149 to further resolve the issue.

Please contact us at your convenience

Kindest Regards,
FastKlean

Oceniono na 1 z 5

Late and Sloppy

Seriously unprofessional organisation. Im sure they would clean ok from time to time but when things dont go well they have very unprofessional. They cleaned really poorly with dust still everywhere. They also arrived over 90 minutes late. Worst cleaning company we’ve had in 12 years.

22 lutego 2019
Opinia niezależna
Logo Fastklean

Odpowiedź od Fastklean

Dear Mr,

Thank you for your feedback. We have carefully reviewed our records and found no booking or correspondence under your name with FastKlean. Additionally, the details in your review do not reflect the high standards of service we provide or the professionalism of our team.

At FastKlean, we take punctuality and thoroughness very seriously. Our cleaners are trained to deliver exceptional results, and we have robust procedures in place to address any concerns promptly. The experience described does not align with our practices.

We kindly ask you to verify the company you intended to review, as it seems this feedback may have been posted in error. If so, we would greatly appreciate it if you could consider removing this review.

Best regards,
The FastKlean Team

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej