Delivery was fast and I absolutely love the quality of the material, it is exactly as shown on the picture. The bottom was a good fit but the top was a little too big. I wish we had an option of choo... Zobacz więcej
Reakcja na opinię
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Quick response. Offered a swift solution and also provided an additional discount code to apologise. I will be purchasing socks and the black combat trousers today. Looking forward to the rele... Zobacz więcej
I've been wearing Fail Forward clothes for years now, and in my opinion, they are the highest quality clothes for the value. The durability and comfort are unmatched, and the styles always keep me com... Zobacz więcej
Here’s a more natural and genuine version of the review: Title: Great Quality and Motivational Brand I ordered a few items from Fail Forward Clothing recently and was really impressed. The... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Fail Forward is a clothing brand that embodies the spirit of resilience and growth through failure. The brand's unique philosophy is centered around the idea that failure is not a setback, but rather an opportunity to learn and grow. The clothing line is designed with high-quality materials and modern styles, with a focus on comfort and durability. Fail Forward clothing are designed to inspire wearers to embrace their mistakes and use them as stepping stones to success.
Dane kontaktowe
10 Nello James Garden , se27 9jr, London, Zjednoczone Królestwo
- customerservice@fail-forward.com
- fail-forward.com
3,8
Dobra
78 recenzji
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Fast delivery and changed the size immediately
Fast delivery and changed the size on my order seamlessly upon request. Material is very high quality unlike many online brands.
1 lipca 2024
Top Quality Clothes at Great Value!
I've been wearing Fail Forward clothes for years now, and in my opinion, they are the highest quality clothes for the value. The durability and comfort are unmatched, and the styles always keep me coming back for more. Highly recommend to anyone looking for quality and affordability!
1 lipca 2024
Always love your hoodies
Always love your hoodies! Have them shipped to Australia. Always made well and look great!
2 lipca 2024
Odpowiedź od Fail Forward
Thank you so much for your continued support and loyalty! We're thrilled to hear that you love our hoodies. We're glad to know that our products have made their way to Australia and that you're satisfied with your recent order.
We appreciate your positive feedback and look forward to serving you again soon!
Placed my order Friday
Placed my order Friday, received my parcel on Wednesday
Was fully updated by the courier service
28 czerwca 2024
Odpowiedź od Fail Forward
📦👍 Awesome! Glad to hear your parcel arrived promptly and that you were kept informed throughout. Enjoy your order!
Great customer service and great products
Great customer service, unbelievable material and great designs! This brand has become my favourite! Its quality is up there with LV.
25 czerwca 2024
Odpowiedź od Fail Forward
🌟 Thank you! We're thrilled to hear that you love our designs and find the material top-notch. We're honored to be among your favorites!
Browse, Spend, Recieve
Could easily track delivery. Always kept updated with tracking.
Delivered quickly after ordering.
Grateful from start to finish
25 czerwca 2024
Odpowiedź od Fail Forward
Thank you for your feedback! We're delighted to hear that you received your parcel promptly and were kept fully updated by the courier service. We always aim to provide a smooth and efficient experience for our customers, and it's great to know we met your expectations.
We appreciate your business and look forward to serving you again in the future!
Returned goods
Returned goods, 2 weeks ago. Still waiting for a refund! Fail forward confirmed my goods had been returned and the refund will be processed but still waiting for my refund. Don't buy from this brand!
27 czerwca 2024
Opinia niezależna
Returns portal does t work
Returns portal does t work. They don’t reply to email for returns and they number they advertise is not recognised
30 maja 2024
Odpowiedź od Fail Forward
🛍️ We sincerely apologise for the inconvenience you've encountered with our returns process. We've recently implemented a new returns portal to streamline your experience, but it appears there have been initial issues that we're actively addressing.
We understand the frustration of not receiving timely responses to your emails and encountering difficulties with our advertised contact number. Rest assured, we're working diligently to rectify these communication issues to better serve you.
Your feedback is incredibly valuable, and we're committed to resolving this matters promptly.
Thank you for your patience and understanding as we strive to improve our service.
Best regards,
Fail Forward Team
Never gonna buy this Again anything from fail forward !Customer Response very bad ever!!
Customer Response very bad ever!!
Return policy was worst-ever!!
30 maja 2024
Odpowiedź od Fail Forward
🛒 We apologise for the inconvenience caused. We've revamped our return portal to ensure a smoother experience. Your feedback helps us improve.
I received my order which looks nothing…
I received my order which looks nothing like the photos. I’ve emailed several times for a refund but no reply and also tried the number they advertise which comes up as not recognised. Don’t use them absolute shi@ heads
5 czerwca 2024
Opinia niezależna
I bought a PIRA
I bought a PIRA - NOIR SWEATSHIRT since 26th of April 2024 and till date I have not gotten my order, and here you are telling me to give feedback.. this is stealing because I didn’t get my delivery or product what £60 and I also paid for express delivery… I am not happy
29 kwietnia 2024
Odpowiedź od Fail Forward
Thank you for sharing your experience, and we sincerely apologise for the frustration you encountered with your recent purchase of the PIRA - NOIR SWEATSHIRT.
We regret that you did not initially receive your order and understand how upsetting this situation must have been, especially after paying for express delivery. It appears there was a missed delivery attempt, and your item was held at the local post office for collection. We apologise for any confusion this may have caused and any inconvenience during this time.
We are pleased to confirm that your order has now been completed and delivered to you. To prevent similar issues in the future, we are enhancing our delivery communication to ensure customers are fully informed about missed deliveries and the location of their items.
Your feedback is invaluable in helping us improve our processes, and we appreciate your patience and understanding.
Fantastic designs, quality and branding
Fantastic designs and branding. The quality of the items rival other leading designer brands.
7 marca 2024
Odpowiedź od Fail Forward
Thank you so much for your enthusiastic review! We’re thrilled to hear that you love our designs and branding and that you find the quality of our items to rival other leading designer brands.
It’s incredibly rewarding to know that our efforts to provide high-quality, stylish products are appreciated by our customers. Your feedback motivates us to continue delivering exceptional designs and premium quality in everything we offer.
We greatly appreciate your support and look forward to bringing you more fantastic items in the future!
Warm regards,
The Fail Forward Team
Excellent service and delivery 🚚
Excellent service and delivery 🚚. No issues with the whole customer experience.
4 marca 2024
Odpowiedź od Fail Forward
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had an excellent experience with our service and delivery 🚚.
At Fail Forward, we strive to provide seamless and efficient service to all our customers, and it’s wonderful to know that we met your expectations. Your satisfaction is our priority, and we’re delighted that everything went smoothly for you.
We truly appreciate your business and look forward to serving you again in the future!
Best regards,
Brilliant Quality!
Brilliant quality product, I was really impressed. True to size too! I bought a jumper as a gift and the packaging was very nice, so much so that I think I’ll keep the gift in the box when I wrap it! I was surprised at how quickly I received the product too! I was really impressed with the whole service and I will definitely buy from Fail-Forward again!
4 marca 2024
Odpowiedź od Fail Forward
Thank you so much for your glowing review! We're thrilled to hear that you were impressed with the quality of our product and that it met your expectations. It's great to know that the jumper was true to size and that you found the packaging so appealing.
At Fail-Forward, we take pride in providing not only high-quality products but also excellent service, so we're delighted that your order arrived promptly and that you were pleased with the overall experience. Your feedback means a lot to us, and we're thrilled that you plan to shop with us again in the future.
Thank you once again for choosing Fail-Forward. We look forward to serving you again soon!
Best regards,
Fail Forward Team
Odpowiedź od Fail Forward
🌟 Thank you! Glad you enjoyed the quick delivery!
Ordered a new hoodie
Ordered a new hoodie , it arrived but was way too big and not to the sizing given 40/42 , Sent a return request and did get a reply , So I followed Amy’s instructions , and returned at a cost of £12 as the PO BoX given couldn’t be found by post office , Guaranteed delivery Tuesday, Was delivered to Address and signed for , I have had no response from my emails dating 7 days ago and closer , No contact saying we have received my return for exchange , Very poor customer service and not sure if it’s actually a scam business …
20 lutego 2024
Odpowiedź od Fail Forward
Hey Adrian,
Thank you for taking the time to share your experience, and we sincerely apologise for the inconvenience you’ve encountered with your recent order.
We are truly sorry that the hoodie you received was not the correct size and that the return process was frustrating and costly. We understand how disappointing it must have been to not receive timely communication regarding your return, especially after following the instructions provided and ensuring guaranteed delivery.
Your feedback has highlighted a significant issue in our return process. To better serve our customers, we have since made several important changes:
Updated Return Portal: We have overhauled our return portal to streamline the return and exchange process, making it more user-friendly and efficient. This should eliminate any confusion and reduce the need for costly returns.
Elimination of PO Box: We no longer use a PO Box for returns. Instead, returns can now be processed directly through our updated return portal, ensuring better tracking and communication throughout the process.
We value your feedback as it helps us improve our services and prevent such issues from occurring in the future. Please accept our apologies for the lack of communication and any distress this may have caused.
Thank you for your patience and understanding, and for giving us the opportunity to make things right. We appreciate your business and hope to restore your trust in our service.
Best regards,
The Fail Forward Team
Sweatshirt
Lovely item and packaged really well. Arrived speedily. Very pleased with service
31 stycznia 2024
Odpowiedź od Fail Forward
Thank you so much for your wonderful review! We’re thrilled to hear that you are pleased with your new item and that it arrived quickly and well-packaged.
It’s fantastic to know that our service met your expectations and that you’re satisfied with both the product and the delivery experience. Your positive feedback motivates us to continue striving for excellence in every aspect of our service.
We greatly appreciate your kind words and look forward to serving you again in the future!
Warm regards,
Didn’t get delivered
Didn’t even receive the package and customer service doesn’t respond
29 stycznia 2024
Odpowiedź od Fail Forward
We apologise for the inconvenience you experienced with your recent order. It appears there was a missed delivery, and we regret the delay in resolving this matter for you.
We understand the frustration caused by the lack of response from our customer service team initially, and we are taking steps to ensure better communication moving forward.
Your feedback is valuable to us, and we appreciate your patience.
Thank you for your understanding.
Best regards,
Fail Forward Team
Urban collection at affordable prices
Urban collection at affordable prices. Love my hoodie and delivery was faster than expected. Simply hassle free. Will definitely be revising this site again!
15 stycznia 2024
Odpowiedź od Fail Forward
Thank you so much for your wonderful feedback! We're thrilled to hear that you love your hoodie from our collections and that the delivery exceeded your expectations. Providing hassle-free shopping experiences is what we strive for!
We greatly appreciate your kind words and your decision to revisit our site. We look forward to serving you again!
Best regards,
Fail Forward Team
Great product
Great product, love the cargos. Fit really well and extremely comfortable.
15 stycznia 2024
Odpowiedź od Fail Forward
Thank you so much for taking the time to share your positive feedback Mathew! We're thrilled to hear that you love our cargos and that they fit well. Your satisfaction is our priority, and we appreciate your support.
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