Great platform and fantastic customer support! Booking my driving lessons and test package through EZ License was super straightforward. The platform itself is easy to use, but their customer servi... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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My driving instructor Saffina is the best.Saffina is kind, patient and thorough in explaining and guiding me on how to handle the steering and controlling the car, and keeping the road safety rules wh... Zobacz więcej
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Imran is very kind, patient and understanding and really helped me gain confidence on the road - I cannot recommend him enough!Every lesson is calm and he helps me make significant progress. If you’r... Zobacz więcej
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Really disappointing experience. I booked a £74 lesson and the first instructor cancelled less than 24 hours beforehand. I used the credit to book another instructor, who also cancelled at short not... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
EzLicence is a marketplace that connects Driving Instructors with learner drivers. EzLicence emphasises transparency, providing people learning to drive with access to top-rated instructors and clear pricing structures. People learning to drive can browse instructors, check availability and book driving lessons in real-time.
Dane kontaktowe
Zjednoczone Królestwo
- support@ezlicence.co.uk
- ezlicence.co.uk
4,4
Doskonała
466 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 76% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
They take money even if THEY cancel the lesson
Be careful, if the instructor asks to cancel your lesson, ezlicence will take your money and will never refund so now I have to deal with bank chargeback.
25 listopada 2025
Opinia niezależna
Odpowiedź od EzLicence
Hi Michael, we’re sorry to hear about your experience. As explained in our previous email, we carefully reviewed your request. We have returned your unused lesson funds to your EzLicence wallet, so they have not been lost. Our team is ready to help you rebook with another instructor at your original lesson price whenever you’re ready. You can always contact our support team at https://support.ezlicence.co.uk/hc/en-gb/requests/new?ticket_form_id=21427631370265; we’re always here to help. 🚗
Very good experience
The lesson with instructor Patrick was very good and I am looking forward for next one
28 lipca 2026
Opinia niezależna
Odpowiedź od EzLicence
Thank you, IPhone! 😊 We’re delighted you had a great lesson with Patrick. We hope you enjoy your next lesson just as much! 🚗🌟
10/10
very friendly and a very good instructor. would definitely recommend. Passed first time with Max
28 lipca 2026
Opinia niezależna
Odpowiedź od EzLicence
Thank you, Aaliyah! 🎉 Congratulations on passing your driving test on the first try! We’re delighted that you had a friendly and positive learning experience with Max. Thank you for the 10/10 recommendation! 🚗👏
No service provided - Refund refused
On signup, EzLicence prompts you to book a lesson before you've even paid — but nowhere does it warn you that doing so voids your right to a refund under their own Refund Policy.
In my case, I signed up and was able to book a lesson with my chosen instructor, Winston, who the website showed as having availability. I paid for a 20-hour package. Shortly after, Winston called to tell me he actually had no availability until several weeks later — the site's availability was wrong.
EzLicence cancelled the booking and reversed the charge, then refused to refund my money to my original payment method, citing their policy that a refund isn't available once "a booking has been made." This is despite the fact that the booking was never actually possible in the first place — their own system had let me book a slot that didn't exist.
Instead of a refund, I was offered store credit and an alternative instructor, neither of which I wanted. Be aware: if you book a lesson during signup (which the site actively encourages), you may find yourself locked out of a refund even if that lesson never happens.
10 lipca 2026
Opinia niezależna
Odpowiedź od EzLicence
Hi Nicki, we’re sorry for the frustration and disappointment this experience has caused 😔 We understand your concerns regarding the instructor’s displayed availability, the cancelled booking, and your refund request. As you’ve already contacted our support team, we’ll review your existing request and the circumstances surrounding the booking. Our team will follow up with you directly through your support ticket once the review is complete 🙏
Passed
Amazing experience. Was able to pass my driving test first try with Mariyam!! She has amazing teaching skills and was able to build up my confidence with limited lessons and i felt confident in my approach to my exam! could not have asked for anyone better !!
27 lipca 2026
Opinia niezależna
Odpowiedź od EzLicence
Congratulations on passing your driving test on your first try, Sumaiyah! 🎉🚗 We’re thrilled that Mariyam’s excellent teaching helped build your skills and confidence in just a few lessons. Thank you for sharing your amazing experience, and we wish you many safe journeys ahead! 😊✨
I enjoy this instructor and looking forward to learning to drive with him.
27 lipca 2026
Opinia niezależna
Odpowiedź od EzLicence
Thank you, Marie Sophie! 😊 We’re delighted that you’re enjoying your lessons and looking forward to learning more with your instructor. Wishing you a confident and enjoyable driving journey! 🚗✨
Odpowiedź od EzLicence
Thank you, Oliver! 😊 We’re delighted to hear that you had such a great experience with your instructor. We truly appreciate your five-star feedback! 🚗⭐
Zarlasht is a really patient driving…
Zarlasht is a really patient driving instructor who makes you feel very comfortable.
26 lipca 2026
Opinia niezależna
Odpowiedź od EzLicence
Thank you, Gianna! 😊 We’re so glad Zarlasht’s patience helped you feel comfortable during your lessons. We appreciate your wonderful feedback and wish you all the best on your driving journey! 🚗✨
Just great 👍🏻
Very professional and very easy to understand him. The greatest instructor I ever met. He knew very well how to teach me and he never waisted my time and money. I really appreciate that I found such a good instructor. I recommend him to anyone he is very valuable instructor. I am very happy with him and will recommend to everyone. Thanks again for everything you done 👍🏻
25 lipca 2026
Opinia niezależna
Odpowiedź od EzLicence
Thank you, Niculina! 😊 We’re delighted that your instructor was professional, easy to understand, and made every lesson worthwhile. Your kind words and recommendation mean so much to us. Wishing you all the best on your driving journey! 🚗👍
Scammmm
Because of EzLicence, I lost my practical driving test that I had been waiting months for.
I booked a full schedule of lessons with an instructor, only to discover that the instructor had changed all my booked lessons to dates after my practical test date without my permission! On top of that, when I logged into their website, none of my original bookings were visible anywhere.
I tried contacting their customer support via email, but received zero response. To make matters worse, there is no contact phone number to call for urgent help.
I lost a huge amount of time, money, and effort because of this company. Do not be misled by fake positive reviews—be very careful! I will be attaching screenshots and proof of everything that happened.
25 lipca 2026
Opinia niezależna
Odpowiedź od EzLicence
Hi Farouq, we’re truly sorry for the frustration and disruption this situation caused, especially with your practical driving test approaching 😔 We understand how upsetting it must have been to find your lesson dates changed and your original bookings no longer visible. As you’ve already submitted a support ticket, our team will review your account, booking history, and the concerns you’ve raised, then follow up with you directly through your existing request 🙏
Odpowiedź od EzLicence
Thank you for your feedback, Angad! 😊 We’re glad you had a calm, helpful, and positive experience. 🚗✨
Excellent
Harold arrived 5 minutes before time. He is experienced and friendly. Highly recommend.
20 lipca 2026
Opinia niezależna
Odpowiedź od EzLicence
Thank you, Hani! We’re delighted to hear Harold was punctual, experienced, and friendly. We really appreciate your recommendation! 🚗😊⭐
Dev - Instructor at Barnet
Dev is an amazing instructor! I would recommend him to anyone who wishes to learn driving!
16 lipca 2026
Opinia niezależna
Odpowiedź od EzLicence
Thank you, Anish! 😊 We’re delighted to hear that Dev was an amazing instructor. We really appreciate your recommendation and wish you many safe and happy journeys ahead! 🚗⭐
Passed my driving test at second…
Passed my driving test at second attempt and thanks Chris - he is a capable and experienced instructor who knows exactly what examiners are looking for. He gave me the practical skills and confidence I needed to fix the mistakes from my first try and pass successfully.
19 maja 2026
Opinia niezależna
Odpowiedź od EzLicence
Congratulations on passing your driving test, Matt! 🎉🚗 It’s wonderful to hear that Chris’s experience and guidance helped you correct your mistakes, build confidence, and succeed on your second attempt. Thank you for sharing your experience! ⭐👏
Excellent communication
Excellent communication, professional and friendly staff and great value for money
18 lipca 2026
Opinia niezależna
Odpowiedź od EzLicence
Thank you, Martyn! 😊 We’re delighted you found our team professional and friendly and enjoyed great value for money. We really appreciate your support! 🚗⭐
My experience has been much better than…
My experience has been much better than my previous one. I feel comfortable, he is competent and has a visual aid to show me the do's and don’ts of driving. He even sent me a study guide, so the subsequent lessons will be easy for me.
14 lipca 2026
Opinia niezależna
Odpowiedź od EzLicence
Thank you, Ainon-Juria! 😊 We’re delighted that you felt comfortable and had a much better learning experience. It’s great that your instructor’s visual aids and study guide are helping you prepare for your next lessons. Wishing you continued success on your driving journey! 🚗🌟
I had a very good experience learning…
I had a very good experience learning with Ahmad. He is calm, sometimes funny, and explains everything very clearly. I especially liked how he can show and explain real driving situations
16 lipca 2026
Opinia niezależna
Odpowiedź od EzLicence
Thank you, Oleh! 😊 It’s wonderful to hear that Ahmad’s calm, friendly approach and practical explanations made your learning experience enjoyable. We appreciate your feedback and wish you all the best with your driving journey! 🚗🌟
Really easy to use and great instructors
Really easy to use this solution, nice dashboard, good prices, and best of all outstanding instructor namely @Foysal for being so great at teaching and helping me drive.
16 lipca 2026
Opinia niezależna
Odpowiedź od EzLicence
Thank you for the fantastic review, KingLchilada! 🌟 We're delighted to hear you found the platform easy to use, enjoyed the dashboard, and felt it offered great value. 😊 A big shoutout to Foysal for providing such outstanding guidance and support throughout your driving journey. We'll be sure to pass along your kind words. Wishing you many safe and happy miles ahead! 🚗🎉
My first ever driving lesson
I was very nervous before I started my lesson but Md Aminul who was not only patient with me he also helped me stay calm and by the end of the lesson my nerves had gone and my confidence is slowly growing
14 lipca 2026
Opinia niezależna
Odpowiedź od EzLicence
Thank you so much for your wonderful review, Maxine! 🌟 We're so happy to hear that Md Aminul helped turn those first-lesson nerves into growing confidence. 😊 His patience and calm approach make such a positive difference for new learners. Wishing you all the best as you continue your driving journey—we're cheering you on every step of the way! 🚗🎉
Very clear and timely responses
Very clear and timely responses. Not too complicated to get in touch with the team either.
15 lipca 2026
Opinia niezależna
Odpowiedź od EzLicence
Hi Vanessa, 😊 Thank you so much for your wonderful review! 💙 We're delighted to hear that you found our responses clear and timely, and that it was easy to get in touch with our team. Providing helpful and accessible support is always our goal. We really appreciate your kind words and wish you all the best on your driving journey! 🚗✨
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