Eyekepper Recenzje 

290
Wynik TrustScore: 2.5 na 5

2,5

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

De bestelling komt uit China. Ze kopen deze brillen daar voor een paar cent en verkopen ze hier voor euro’s – gewoon Chinese rommel. Retourneren is vrijwel onmogelijk. Bij een retour krijg je sle... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

Initially very pleased loved the look and customer service however every single pair has broken within 4 months As others have mentioned with no screws bits plastic easily break off and out of the... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Bei Amazon bestellt,zu klein.Retoure über Amazon nicht möglich.Kam aus Deutschland,Versandzeit 24Std.Null transparent,keine Angaben zum Verkäufer oder Kontaktmöglichkeit.Intransparent und unseriös. W... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

These are a God send. I do a lot of sport and without my +3 glasses on, I cannot read my Garmin headset or watch. Seems that previous issues this company may have had with its communications are now... Zobacz więcej

Informacje dotyczące firmy

  1. Hurtownia okularów
  2. Sklep z okularami przeciwsłonecznymi

Napisane przez firmę

At Eyekepper, we are dedicated to providing the finest eyewear solutions, specializing in prescription titanium, metal and metal-free glasses. Our Vision: Eyekepper envisions a world where everyone can enjoy impeccable vision, regardless of their unique needs or style preferences. We believe that eyeglasses should not only enhance your vision but also complement your individuality, offering a perfect blend of function and fashion. Our Expertise: Eyekepper is at the forefront of eyewear technology, with a special focus on titanium glasses and metal-free frames. Titanium is renowned for its exceptional durability, lightweight nature, and hypoallergenic properties. This makes it an ideal choice for individuals seeking eyeglasses that are not only comfortable but also long-lasting. Metal-free glasses, on the other hand, have redefined durability, presenting an innovative solution to the fragility woes commonly associated with traditional hinges. Our Product Range: We offer a diverse and carefully curated collection of titanium and metal-free eyeglasses designed to cater to a wide range of prescriptions and style preferences. Our experienced opticians and eyewear specialists work tirelessly to create glasses that not only meet your visual needs but also elevate your fashion quotient. Your satisfaction is our top priority. We are here to address your questions and concerns.


Dane kontaktowe

2,5

Słaba

Wynik TrustScore: 2.5 na 5

290 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,5

Wszystkie recenzje

(290)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 6

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

DONT BUY ANYTHING FROM THESE SCAMMERS

If it was possible to give these scammers a negative score I would. They should be banned/blocked from any internet based business. I ordered my glasses on 18th July and after reading countless fake tracking updates they now show as “returned to sender”. The package allegedly got to my local depot and then disappeared, they gave me a new tracking number 4 days ago but this time they can’t even be bothered to enter ANY information. I’ve asked for a refund but I’m guessing they have no honour or integrity and won’t bother to return my money Filthy scammers when will I learn

18 lipca 2023
Opinia niezależna
Logo Eyekepper

Odpowiedź od Eyekepper

Dear buyer,
Sorry for all inconvenience.
Your first parcel we also really sent out, as for the delay, it is the logistics provider side of the problem.
The new tracking number we've provided you with also has logistical information. It takes 2-4 days for the tracking number to be updated.
We have issued a full refund.
All refunds will be credited to your original form of payment.
The actual time may depend on the processing time of your bank.
Please wait patiently.

Oceniono na 5 z 5

The glasses I bought were awesome!!

The glasses I bought were awesome!!! I loved the sunglasses and the look for each frame was cute! Although they were all the same frames it allows me to have a pair in my car, desk, bed side table, living room table, beach bag and my purse!

1 lutego 2023
Opinia niezależna
Oceniono na 1 z 5

Eyekeeper Unscrupulous Company

One star... ease of ordering. Product not as advertised. Lenses do not transition and frames crooked. Opted to return the glasses. Post office was unable to issue a return label because the address provided does not exist! Shipping would have been only $1.99! Forced to go with option accepting a 30%refund. Full refund claim minus shipping is very misleading. Eye glasses are in the rubbish where the product belongs. Beware this company has unscrupulous tactics.

29 lipca 2023
Opinia niezależna
Logo Eyekepper

Odpowiedź od Eyekepper

Dear buyer,
We apologize that our glasses didn't satisfy you.
Sorry that the solution can't meet your needs.
We have issued a full refund and the money will go back to the original payment. The speed of the refund depends on your issuing-bank.
Please check it.
Best regards.

Oceniono na 1 z 5

Pretends to ship from its UK warehouse…

Pretends to ship from its UK warehouse but they are chinese and send from CHINA which i specifically didn't want

26 lipca 2023
Opinia niezależna
Logo Eyekepper

Odpowiedź od Eyekepper

Dear buyer,
Sorry for all inconvenience.
Because we have a large range of products, not all of them are stocked in our UK warehouse.
The product you purchased was shipped from an overseas warehouse as it was not in stock in the UK.
We apologise for the long wait.
If you have any questions about your order you can contact us by email.
Best regards.

Oceniono na 3 z 5

Received the glasses.

I have received my glasses. They're OK, good for the price. I ordered 6 pairs, do the job fine.

17 lipca 2023
Opinia niezależna
Logo Eyekepper

Odpowiedź od Eyekepper

Dear buyer,
Your order is still in transit. We send the tracking number and tracking link to your email. Did you not receive it?
We did not receive your email in our inbox.
We have contacted you through the email you filled in when you purchased. Please check it.
Or you can also contact us at support@eyekeeper.com.
Best regards.

Oceniono na 1 z 5

Dit is geen Nederlands/Europese webshop.

op hun webshop ( nl.eyekeeper.com ) is de taal in het Nederlands, de valuta is in Euro, maar ze vermelden niet dat ze de bestelling van buiten de EU zullen verzenden. Ik realiseerde me net dat ik een fout heb gemaakt bij het bestellen bij hen, ik heb geprobeerd het te annuleren voordat het werd verzonden, maar ze negeren gewoon mijn verzoek en gaan door met verzenden. Ik heb contact opgenomen met hun klantenservice, maar ze vroegen me alleen om de bestelling te accepteren en zouden me 20% refund geven, wat belachelijk is!
Ik wil mensen waarschuwen, dit is geen Europees bedrijf/website, bestellen bij hen betekent dat je hoge douanekosten plus btw moet betalen.

16 lipca 2023
Opinia niezależna
Logo Eyekepper

Odpowiedź od Eyekepper

Beste koper,
Staat u ons toe het u uit te leggen.
Onze website is gericht op klanten over de hele wereld, dus er zijn pagina's in het Nederlands.
Onze producten worden verzonden vanuit verschillende magazijnen, sommige zijn lokale magazijnen, sommige zijn overzeese magazijnen.
Wanneer u contact met ons opneemt om de bestelling te annuleren, is de bestelling al verzonden.
Het is alleen dat het trackingnummer van de bestelling niet is ingevuld.

We hebben veel bestellingen verzonden naar Nederland. Maar er is geen sprake van het in rekening brengen van douanerechten, de betaling die u doet in de winkel is voor de gehele bestelling. Als er een verzoek is om douanerechten te innen, kunt u ons een betalingsbewijs sturen en dan vergoeden wij graag de kosten voor u!

Wilt u wachten tot het pakket arriveert voordat u een beslissing neemt? Als je het leuk vindt, mag je de bril houden. Als je het niet leuk vindt, kun je gerust contact met ons opnemen.

Oceniono na 1 z 5

3 weeks later still no glasses, please refund

3 weeks later still no glasses, followed shipping as requested. Said they had been delivered by Evri NEVER DID!
Then told lost by Post Office. I have requested a full refund.

18 czerwca 2023
Opinia niezależna
Logo Eyekepper

Odpowiedź od Eyekepper

Dear buyer,
Sorry for the inconvenience caused to you.
We didn't expect the parcel to be lost.
We have issued a full refund.
All refunds will be credited to your original form of payment.
The actual time may depend on the processing time of your bank.
Please wait patiently.
Best regards.

Oceniono na 5 z 5

Buying was effortless

Buying was effortless, website easy to navigate. Plenty of choices of styles and colours. Love my new glasses and just 1 week from order to receipt. My 2 yr old Grandaughter loves them more than her own glasses. Thank you for great service.11/07/23

11 lipca 2023
Opinia niezależna
Oceniono na 1 z 5

No glasses 6 days after placing order

No glasses 6 days after placing order. Wish I had known they are coming from China as I do not like buying goods from China an oppressive regime.

8 lipca 2023
Opinia niezależna
Logo Eyekepper

Odpowiedź od Eyekepper

Hi,
Sorry to make you wait so long.
Because the glasses you purchased are not in stock in our local warehouse, they need to be shipped from overseas warehouses.
Your order is expected to be delivered within 7-10 days.
Could you please wait for a few days?
If there is no any progress,please feel free to contact us.

Oceniono na 5 z 5

When I thought I had not yet received…

When I thought I had not yet received the glasses after a couple of weeks (they were in the mailbox, silly me), I answered an e-mail I had been sent, and asked why I hadn't received them. I received and immediate, and very polite response, saying it showed they had been sent. I appreciated the quick response, and the polite, courteous attitude.

6 lipca 2023
Opinia niezależna
Oceniono na 4 z 5

Bright, funky glasses

I love my bright, funky glasses! They aren’t flimsy and the colours Are Good. They were well wrapped. So good value for money too. Only downside was that the delivery was very slow. However Eyekeeper customer service were very helpful and we managed to find that they were stuck with Royal Mail for a few weeks. Arrived in the end and I love them!

29 czerwca 2023
Opinia niezależna
Oceniono na 1 z 5

The glasses I ordered never showed up

The glasses I ordered never showed up. Ann said she would help however she did nothing and now I am out over 50 bucks and no glasses . Feel like there a scam honestly. They keep saying it was delivered when they know for a fact it wasnt. They wont take responsibility for not shipping it .

26 czerwca 2023
Opinia niezależna
Logo Eyekepper

Odpowiedź od Eyekepper

Hi,
We are sorry you did not receive the glasses.
We have refunded you on June 28th.
Did you not receive a refund?
Could you please check your account?

Oceniono na 3 z 5

I got the cat eye glasses

I got the cat eye glasses, that were supposed to be transion lenses, the only thing right was the magnification, and they were lightweight, but would have been great if they turned dark in the sun, as the ad described.

25 maja 2023
Opinia niezależna
Logo Eyekepper

Odpowiedź od Eyekepper

Please allow us to introduce Transition Photochromic Reading Glasses to you again:
Transparent lenses in the door, it will be change to gray color in the sunshine within 10 minutes.
You can try again, the lens will change color after about 10 minutes outdoors.

Oceniono na 2 z 5

Took an age to come and hardly go…

Took an age to come and hardly go darker at all. Buy from the uk in future
Reply from firm was wrong I bought transition NOT reading glasses - they can’t even get that right!

24 maja 2023
Opinia niezależna
Logo Eyekepper

Odpowiedź od Eyekepper

Sorry, we checked your order, you bought ordinary reading glasses, the lenses will not be darkened.

Oceniono na 5 z 5

Update

Update ! I recently posted a negative review due to return shipping costs.

I am changing my review to positive. After, several emails with the company. I have now received a refund at no cost. In addition to a 20% discount on future purchases. Well done Eye keeper !

6 maja 2023
Opinia niezależna
Oceniono na 5 z 5

True Customer Service

Hi there! I just wanted to let you all know how amazing my experience was with my customer service rep., Amy💞🌸. She was very helpful. Amy helped me with all my needs, her customer service is banging!! My shipment should be shipping out any day now. Trust me when I say this is the best place to get your glasses and they actually care about you🤓. They have all styles and the pricing is also amazing. Shipping is also very fast. I am a lifetime customer❣️👍. Thank you guys!

1 maja 2023
Opinia niezależna

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