Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I had a really good experience ordering from Eyecandys.com. The lenses I ordered were super comfy and looked really pretty on. They were subtle but still made my eyes pop in a very nice way. Shipping... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Placed an order on February 5th for 2 pairs of colored lenses (one toric, one normal). When they arrived, one of the toric lenses had a tear/hole and I notified the company immediately (Feb 18) and w... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

After ordering, the communication was good and simple when it came to my inquiries. For a bit, I did not know when my item would arrive, but the tracking and shipping soon told me. When I reached out,... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I use to wear colored contacts in high school (100 years ago) and was so excited when a co worker told me that she purchased from eye candy’s website WITH her prescription. I was a little skeptical i... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

462 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Customer service was amazing

Customer service was amazing!

I truly appreciate the customer service (CS) I had today. My order was placed wrong and in sheer panic I inquired about it. I went back and forth with CS like a madman and kind of gave them a hard time.. I'm very sorry for that.. but CS had a lot of patience with me and was able to resolve it and within the same day as my order. Thank you CS!

25 października 2021
Opinia niezależna
Oceniono na 5 z 5

Love them!!

Absolutely loved the contact lenses and so I reordered them. This time I got the wrong order but customer service was quick to reply and sent me my order quickly

23 października 2021
Opinia niezależna
Oceniono na 5 z 5

Loved the order!

I was shocked at the amazing quality and really loved the contacts i received! Would order again happilY!

28 września 2021
Opinia niezależna
Oceniono na 1 z 5

Totally unreliable company

Totally unreliable company. Ordered customised toric coloured lenses but sent wrong colour. Have been trying to contact by all means but no respond. Not to be trusted. AVOID!!! Even responded below but didn’t bother contacting!!!

25 września 2021
Opinia niezależna
Logo Eyecandys

Odpowiedź od Eyecandys

Hi Tinker, can you please provide your order number or e-mail address associated with your order so we can double check? :D

Oceniono na 5 z 5

good store, fast shipping, would recommend

Great store. I bought the EOS blytheye red contact. I accidentally only bought one, but the shipping was pretty quick (18 days) and I had no problems with tracking. The contact itself is so soft, I can’t even feel it! I would strongly recommend this site to anyone who needs color contacts. I thought it was a scam (because of other reviews) but was pleasantly surprised. Try it yourself!

19 września 2021
Opinia niezależna
Oceniono na 1 z 5

SCAMMERS! Would not refund me or provide me a store credit for package I did not receiveebsite

Do not use this website! The customer service is absolutely awful. I did not receive half of my order and it has been over 3 months. They refuse to give me a refund or store credit as they are "not responsible for any misdelivery". They also said if they receive the package back they will refund me minus the shipping cost. How is my pacakge getting lost for months my issue as a customer? How about you treat your customer right and provide basic compensation that any other company would.

EDIT: You replied to this but failed to mentioned that the packaged arrived at canada post office 3 MONTHS LATER. I never received a notice, I went to the post office after you made me aware of this. I went TWICE BUT NOTHING! I told you guys where you NEVER replied to me. A refund by store credit was agreed upon but you then changed your minds and said no without telling me at any point, without giving me ANY reponse. I don't appreciate lies as a reponse to this. I have all the proofs on email and can post screenshots. How on earth is a package getting LOST FOR MONTHS and a package NEVER arriving (which I informed you guys about both times) MY ISSUE!!! WTH. WHY WOULD I PAY 30% ?

17 września 2021
Logo Eyecandys

Odpowiedź od Eyecandys

Hi Al, can you please provide your order number or the e-mail address associated with this issue so we can check what happened? :D

***Update***

Upon investigating your issue, it seems your order was returned to us because on the first delivery attempt, no one was available to claim your order. You were then notified by the courier to pick up your order at the post office. Post office also notified you in 2 occasions to pick up your parcel (notice dated July 14 and 19) but failed to do so. It was then returned to us. As per policy, we are not responsible if your parcel is misdelivered or returned to us due to the customer's failure to pick up the parcel at the post office. Please be advised that in the event that your parcel is returned to us, we can resend it to you, but we will invoice you for the shipping fee or the original fee if shipped via courier.

If you would like to return the products instead, we will refund the value of the product(s) minus a 30% restocking fee. Any shipping fees will not be refunded.

If you need further help with your order, please don't hesitate to reach out to hello@eyecandys.com

Oceniono na 2 z 5

ORDER EC126108/Missing a pair of Pink…

ORDER EC126108/Missing a pair of Pink Labels I ordered: ORDER
Hello I am missing part of my order. I ordered three pairs and only
received two. I am missing a pair of the Classic Brown Contacts I
ordered. ORDER EC126108 I received only two contacts when I should have
and paid for three of them EC126108 I received only two contacts when I
should have and paid for t
ORDER EC126108

They sent me an email back saying they checked my oder I only ordered 1 pair. I provided receipts and my box unvail video. I disputed with my bank in the end. SCAMMERS HORRIBLE EXPERIENCE

10 września 2021
Opinia niezależna
Logo Eyecandys

Odpowiedź od Eyecandys

Hi Lollie, upon checking your order, you placed and paid for 2 pcs. of the
EyeCandys Pink Label Classe Brown Choco.

You paid $23.98 for the pair. If you can check our site, it is the same amount for a pair. Your order was fulfilled according to the order you placed.

Oceniono na 5 z 5

My preferred website for colored contacts!

I’ve ordered from eyecandy’s multiple times now and each time has been a pleasant experience. Their customer service is great as well and respond promptly to emails. They also have helped quickly accommodate me in situations where something I ordered went out of stock. The shipping is reliable, comes with tracking, and the packages always arrive in excellent condition. It’s become my preferred website for purchasing colored lenses!

4 września 2021
Opinia niezależna
Oceniono na 1 z 5

STAY AWAY! TERRIBLE QUALITY AND SERVICE

I ordered 2 pairs for $96USD which was the promo. One pair would've been $76. One of them was good, I could see, fit well, kinda drying but bearable. The other pair was MESSED UP. I'm pretty sure they gave me the wrong prescription even though I ordered the same as the first pair. I tried flipping them (left to right), but it didn't work. I contacted them and they gave me a store credit after a week of back and forth messaging (I'm from Canada and they're from China so flipped time zones). But they gave me a COUPON CODE of $48 (NOT STORE CREDIT), half of the $96 which made sense. But the thing is, I can only use that coupon by itself. So I'd have a $48 coupon for a $76 item. Which as you can tell, doesn't cover it. They really thought I was stupid enough to think $48=$76. They then said they'd send a replacement pair but after mentioned they're unable to. After a long time I MEAN LONG, I emailed them July 22 and now it's August 25… they did not accommodate my needs. I was skeptical about ordering but now I understand why. DON'T BUY FROM THIS CRAPPY STORE! They also have fake people who respond to emails. Just buy from pinkyparadise or olens, a bit more expensive but at least you know it's legit instead of spending twice the amount for a broken pair (I chose to buy the cheaper ones which backfired cause now I'm paying more than twice the amount I would have at pinky paradise) I put the prices for two pairs of contact lenses below, one from eyecandy and the other from pinkyparadise. UNBELIEVABLE!

26 sierpnia 2021
Opinia niezależna
Oceniono na 5 z 5

Love them!!!

the contacts are super pretty and they look super natural, plus, they're extreamly comfy, You can't even feel them in your eyes!!!, I recommend this contacts a lot, they're one of my favorites💖

21 sierpnia 2021
Opinia niezależna
Oceniono na 1 z 5

Kahshanna Dupree …

I placed my order last month and paid for faster shipping because i need them for an event. They have not shipped or updated my shipping order and its been 10 days since the last update

8 lipca 2021
Opinia niezależna
Logo Eyecandys

Odpowiedź od Eyecandys

Hi Keshanna,

Upon checking, you placed your order last June 26, 2021. Please be informed that there is a 3-10 days excluding weekends and holidays before it gets shipped out. Upon checking your order has been delivered last July 10, 2021 which was on time with the preferred shipping option of 7-10 working transit days.

Oceniono na 1 z 5

I feel scammed!!

Order # EC120909
Very disappointed with this company ordered contacts on 6/18 /21 did not hear anything back till I emailed them on the 6/ 23 & haven’t heard anything since called USPS & found out the order hasn’t even been sent from the company yet & I paid extra for faster shipping. Just want my money back this is a sketchy company!!!

6 lipca 2021
Opinia niezależna
Logo Eyecandys

Odpowiedź od Eyecandys

Hi Malinda,

Upon checking, you placed your order last June 18 and you inquired about your order on June 22 regarding your tracking number. A customer representative responded and informed you that your order is still being processed because processing time usually takes 3-10 days excluding weekends and holidays before it gets shipped out. Upon checking now, your order is currently in transit and has arrived in your country. Please understand that delivery time varies due to the pandemic and postal restrictions and delivery time is longer because your shipment will be coming from overseas. Please message us at hello@eyecandys.com for more information.

Thank you.

Oceniono na 1 z 5

I will give this online shop 1 star…

I will give this online shop 1 star because they have not processed my ordered yet even though its more than 10 days. No email answer. Ship my order or refund my money
ORDER EC119661

12 czerwca 2021
Opinia niezależna
Logo Eyecandys

Odpowiedź od Eyecandys

Hi Dear,

Please be advised that your order which you placed last June 1, 2021 has been shipped out and is now en-route to you. :D

https://track.aftership.com/trackings?courier=usps&detectType=AI&tracking-numbers=92001901755477000607417237

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