Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I had a really good experience ordering from Eyecandys.com. The lenses I ordered were super comfy and looked really pretty on. They were subtle but still made my eyes pop in a very nice way. Shipping... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Placed an order on February 5th for 2 pairs of colored lenses (one toric, one normal). When they arrived, one of the toric lenses had a tear/hole and I notified the company immediately (Feb 18) and w... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

After ordering, the communication was good and simple when it came to my inquiries. For a bit, I did not know when my item would arrive, but the tracking and shipping soon told me. When I reached out,... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I use to wear colored contacts in high school (100 years ago) and was so excited when a co worker told me that she purchased from eye candy’s website WITH her prescription. I was a little skeptical i... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

462 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Fantastic Customer Service

I placed my first order with them a month ago and my order shipped into 2 different packages. I received my first part of the order no problem and it had such lovely packaging! However, I was still waiting for the second part of my order.

I waited for about a month and still haven't received it..so I contacted Customer Services and a person named Jessica immediately responded back and told me it may be lost in transit based on the tracking. So they immediately told me not to worry and that they will resend a replacement order for me. That is what I call customer service! They answered me so quickly which I really appreciated and addressed my concerns.

I will continue to purchase from them for this reason. Thank you Eye Candy for having such amazing Customer Service.

24 lipca 2023
Opinia niezależna
Logo Eyecandys

Odpowiedź od Eyecandys

Hi Katherine!

Thank you for your awesome review and we are glad to know that your issue was resolved.

Should you need further help, please don't hesitate to send an e-mail to hello@eyecandys.com

Oceniono na 5 z 5

I like the glasses

I like the glasses! they have a number of beautiful comores! I am very comfortable when it comes to using them! They don't bother and I can see perfectly

13 lipca 2023
Opinia niezależna
Oceniono na 1 z 5

DO NOT USE THIS COMPANY

I'd give it 0 stats but it won't let me. The company is totally incompetent. They can't deliver make up excuses don't return your money and then lie about everything. DO NOT PURCHASE FROM THEM. Companies like this need to be sorted out and prevented from doing business.

13 lipca 2023
Opinia niezależna
Logo Eyecandys

Odpowiedź od Eyecandys

Hi Chuck,

Thank you for your review!

We sincerely apologize for this experience.

Can you please share your concern regarding your last order and we'd be happy to assist you the best we can.

You can also send an e-mail to hello@eyecandys.com and one of our representatives will reach out to you~!

Oceniono na 5 z 5

Surprisingly Comfy!

I got these as the random free pair of lenses for spending so much. They are really comfy & the glitter is subtle. I was on the fence on glitter lenses cause it jus freaks me out but I love these so far! I do wish they had given me the cocoa color as my eye are a deeper brown so these ones give more of a caramel tone over my eyes, I like it jus not as much as I would if it it blended more naturally. 10/10 recommend!!

12 lipca 2023
Opinia niezależna
Oceniono na 1 z 5

Bad products and customer service

I have purchased multiple items from them a few are great, others are just un-wearable. I have sent out an email with the issue and they completely ignored me. And it's not like I asked for a refund, I was just providing feedback.

30 maja 2023
Opinia niezależna
Logo Eyecandys

Odpowiedź od Eyecandys

Hi Maya,

Thank you for raising this concern.

Is this regarding your order last February? I believe one of our representatives responded to your e-mail and proceeded to create a new order for you as a measure of good customer service.

If this is not the case, can you please send us another e-mail at hello@eyecandys.com and will look into your concern as soon as possible.

Oceniono na 1 z 5

They are a Scam!

They are a Scam!! Give you a shipping number and nothing is shipped!!

31 maja 2023
Opinia niezależna
Logo Eyecandys

Odpowiedź od Eyecandys

Hi Vivacious Criss,

Thank you for leaving a review.

We would like to apologize for this experience.

Can you please provide your order number so we can double check its status? :D

Oceniono na 1 z 5

This company is a scam

This company is a scam, don’t order from them. I’ve been waiting almost a month for a refund and nobody from support will answer emails and all they’ll send is a fake refund invoice without giving my money back. I’d advise you use a reputable company instead of getting robbed by Eyecandys.

27 kwietnia 2023
Opinia niezależna
Logo Eyecandys

Odpowiedź od Eyecandys

Hi Dear,

Thank you for your review!

Can you please provide your order number or your e-mail address so I can double check if the said refund was processed from our end.

We apologize for this experience.

Oceniono na 5 z 5

This is your sign to purchase eye candy contacts

This is my 3rd purchase from eyecandys. I have been wearing contacts for over 25 years. I CANNOT EXPRESS ENOUGH- how much I love eye candy contacts. They are so comfortable, I forgot I'm wearing them. I can go all day without eye irritation. I also love the wide array of colors. I have light green eyes, and I love wearing different shades of their blues. It gives my eyes just the right amount of blue hue. They look so natural. My husband loves them, he said my eyes look like the sky. Also, shipping is very fast. Usually 5 days to my door. They are packaged in adorable safe little reusable and eco friendly GLASS containers. Eye candy has a loyal customer for life. If you are looking for a sign to try eye candy's, THIS IS YOUR SIGN!

31 marca 2023
Opinia niezależna
Oceniono na 5 z 5

I love the fast shipping but most…

I love the fast shipping but most importantly my contacts look great I was skeptical at first because I know that I have a astigmatism in one of my eyes and wasn't sure if my regular prescription would work, but I was surprised that I was able to see out of them but I wish I would have went to a half size prescription due to the astigmatism because I would be able to wear the contacts daily. which is why I would suggest going a half size up in your prescription if you have astigmatism for example if your prescription is 2.00 go 2.50 if you plan on wearing them everyday. Other than that I love them and will definitely purchase more.

3 marca 2023
Opinia niezależna
Oceniono na 1 z 5

Scammed out 40$

Scammed out 40$. Never received a refund like they said they would. Will be posting this everywhere so people know not to buy here.

10 lutego 2023
Opinia niezależna
Logo Eyecandys

Odpowiedź od Eyecandys

Hi Dear, we apologize for this experience. Please be advised that refund takes 1-2 weeks to be processed back to your method of payment.

Upon checking, your refund was just processed! The amount refunded should reflect on the method of payment used within a couple of hours.

Should you need further assistance, please do send us an e-mail to hello@eyecandys.com :D

Oceniono na 1 z 5

Don't buy anything here. Scam!

Don't buy anything here.! My package never arrived what a scammmm.!!!

26 stycznia 2023
Opinia niezależna
Logo Eyecandys

Odpowiedź od Eyecandys

Hi Yuli,

We would like to apologize for this inconvenience. Can you please send an e-mail to hello@eyecandys.com and one of our representatives will surely assist you with your concern. :D

Oceniono na 5 z 5

Eyecandys rules

Excellent customer service for questions, friendly and prompt. Reliable and timely shipment. Don't be afraid to order overseas, lol this company is 100. Customer for my colored prescription lenses for 11+ years.

1 grudnia 2022
Opinia niezależna
Oceniono na 1 z 5

I had the worst experience with this…

I had the worst experience with this company. I have bought toric lenses from other places with no issue. But upon wearing Eyecandys toric lenses, they burned, pricked, and stinged my eyes so bad. For hours, my eyes were bloodshot, puffy, and red. Because of this, the company issued me a store credit, which I accepted at first. I put the contacts away and told myself I would try again another day. Another day comes, I try to wear the contacts again, only to see that keeps moving out of my pupil. I take them out to find TEARS in the lenses. My eyes got puffy and swollen once again. This time, I emailed back requesting a full refund to my bank account. I do not want store credit, or to ever purchase from your site ever again because this is dangerous to my health. You can cause severe damage to your eyes having tears in contact lenses!! I emailed three times, and got no response after asking for a full refund to my bank account. Not only did the contacts rip after two tries of wear, they hurt my eyes badly. Customer service was no help. My order number is EC153613, and I am requesting a FULL REFUND to my original payment.

23 grudnia 2022
Opinia niezależna
Logo Eyecandys

Odpowiedź od Eyecandys

Hi Syeda, We apologize for this experience. We issue store credit because you requested for one. The tears could have happened due to improper handling as well as it’s very rare that they just magically break in the eye. In any case, we are happy to offer a refund as part of 30d guarantee.

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