I had a really good experience ordering from Eyecandys.com. The lenses I ordered were super comfy and looked really pretty on. They were subtle but still made my eyes pop in a very nice way. Shipping... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Placed an order on February 5th for 2 pairs of colored lenses (one toric, one normal). When they arrived, one of the toric lenses had a tear/hole and I notified the company immediately (Feb 18) and w... Zobacz więcej
Reakcja na opinię
After ordering, the communication was good and simple when it came to my inquiries. For a bit, I did not know when my item would arrive, but the tracking and shipping soon told me. When I reached out,... Zobacz więcej
Reakcja na opinię
I use to wear colored contacts in high school (100 years ago) and was so excited when a co worker told me that she purchased from eye candy’s website WITH her prescription. I was a little skeptical i... Zobacz więcej
Reakcja na opinię
4,1
Dobra
462 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The contact colors are very pretty
The contact colors are very pretty, and are exceptionally comfortable. The correction is flawless. The order shipped quickly and I received it in a minimal amount of time.
I am a customer for life.
7 marca 2024
Opinia niezależna
Odpowiedź od Eyecandys
Sedona - Thank you so much for taking the time to share your experience with us! We're delighted to hear that you're pleased with the color, comfort, and correction of your contacts. Providing high-quality products and excellent service is our top priority, and we're thrilled to know that we've met your expectations.
Your loyalty means the world to us, and we're honored to have you as a customer for life. If there's anything else we can do to make your experience even better, please don't hesitate to reach out.
Thank you again for your kind words and for choosing us. We look forward to serving you for many years to come!
Don’t trust the company
Eyecandys was having a sale so I purchased 2 pairs of contacts. The next day they canceled my order and raised the price. When I contacted customer support (and they VERY slow to respond) they pretended the sale never happened. Once I provided screenshots of my order confirmation including the sale price they changed their reasoning, saying it was a delivery issue (not sure how it could be since they cancelled my custom order hours after it was placed). When I offered to provide a new address they changed excuses AGAIN saying it had to be cancelled due to unforeseen circumstances. The contacts are still in stock on their website and when I called this out to the rep she ended our conversation without providing a resolution. I just want the contacts at the price listed since they are still in stock but the company is ridiculous.
16 lutego 2024
Opinia niezależna
I love how the contacts sold here are…
I love how the contacts sold here are great quality every time I get them! I’ve had an experience with ttdeye (?) and theirs scratched my eyes so bad 😭 I’ve always bought from here and always recommend it too because it’s also very adorable ✨
7 lutego 2024
Opinia niezależna
Odpowiedź od Eyecandys
Thank you so much for your kind words and for sharing your positive experience with us! We're excited to hear that you love the quality of our contacts and that they consistently meet your expectations.
We're truly sorry to hear about your negative experience with another brand, and we're grateful that you trust us to provide you with safe and comfortable lenses.
Your recommendation means the world to us, and we're honored to have earned your trust and loyalty. We'll continue to strive to offer adorable and high-quality products that you'll love. We're here to ensure your continued satisfaction with our products and service.
Thank you again for your support and for being a part of the EyeCandys community! ✨😊
Best contacts
Super comfortable contacts, you could wear them for hours without any discomfort. Also very high quality, really clear and no blur at all. All they’re lenses are beautiful and I would definitely order from them again
6 lutego 2024
Opinia niezależna
Odpowiedź od Eyecandys
Amani - Thank you for your wonderful review! It's heartwarming to hear that you find our contacts super comfortable and of high quality. We're delighted to know that you can wear them for hours without any discomfort and that they provide clear vision without any blur. Your satisfaction with our lenses means the world to us. We're glad you find all our lenses beautiful, and we'd be honored to have you as a returning customer. We look forward to serving you again in the future!
Frustrated, and disappointed!
So, I placed an order and immediately realized I ordered the wrong color. The site won't allow you to edit or cancel your order, so I emailed. Every day I checked to get a response to no avail. After checking for 4 days, I concluded they weren't going to respond. Seven days later, they advised me to reject their delivery, but I didn't get that email because I'd stopped checking! I sent them emails explaining that I just wanted to return the contacts for a full refund, and since they didn't follow up within the time, they stated they should pay for the return. I haven't heard anything from them since Jan. 19th, 2024. Be careful doing busy with them... Order # EC175599
**2-12-2024 UPDATE** You'll get this super nice and apologetic response, which ultimately means nothing as you see here! It has been a month, and other than a lot of good-sounding customer service responses, NOTHING HAS BEEN RESOLVED BY THEM!!!
9 stycznia 2024
Opinia niezależna
Odpowiedź od Eyecandys
Kimmy - We're truly sorry to hear about the frustration and inconvenience you've experienced with your recent order. Your feedback is incredibly important to us, and we want to personally apologize for any lapses in our communication and service. Could you please provide us with your order details so that we can investigate this matter further and ensure that we address your concerns promptly? Your satisfaction is our utmost priority, and we're committed to resolving any issues you've encountered.
Beware
My order tracking was out for delivery and right away changed to returned to sender due to no such address and after checking my order details there are no errors in what I entered. I searched for reviews and was surprised to see many others here complaining of the same issue about not receiving orders. They don’t respond to emails and live chat messages either so I had to go through PayPal for a refund. My guess is they send an empty package with a purposely altered address so you waste time thinking it’s in the tracking system and legit waiting for weeks when you’re actually being scammed. Jerks.
In response to your reply no you’re not sorry or you wouldn’t do this to so many customers and you would reply to your live chat and emails instead of ignoring us until we write the truth here.
17 stycznia 2024
Opinia niezależna
Odpowiedź od Eyecandys
Hi there! Sorry for your poor experience! Could you please share your order ID with us? This will help us look into the issue and provide you with prompt assistance. We value your feedback and are committed to resolving any concerns you may have.
Thank you for your cooperation.
Your company runs a money-grabbing…
Your company runs a money-grabbing scamming business. Everything from your product to customer service is absolutely miserable. I have already filed a claim on PayPal after your customer service failed to reply to my mails. I'll be also reporting this to my followers. I have 300k+ followers on instagram. I paid for $74 for defective and missing items on your website and you guys absolutely don't care about your customers once you receive money. Shame on you guys!
Customer name: Ash Tennyson
Order made on Jan 5, 2024.
Order ID: EC175181
Update:
It's been nearly four months, and now they're requesting additional information about my order. However, PayPal has already resolved the dispute in my favor and processed the refund. In my experience, they continue to exhibit scam-like behavior.
4 stycznia 2024
Opinia niezależna
Odpowiedź od Eyecandys
Hi Ash,
I apologize for the issues you faced with your recent order EC175181. Your feedback is crucial to us.
Our customer service team will reach out to address your concerns, clarify any missing items or defects, and work towards a resolution. We've also taken steps to coordinate with PayPal for a fair resolution to your claim.
We appreciate your understanding and are committed to making things right.
Update:
Dear Ash,
After carefully reviewing your order and your communications with us, we can confirm that your order was delivered to you, and there's no such complaint of missing or defective product from you to us.
From our email and chat thread, we can see that you only complained about forgetting to apply your discount code at the point of ordering which you afterwards reached out to our customer service about the issue, and they could not reply to you promptly, but when they finally did, they requested you provide the discount code you wanted to use for your purchase, but they got no reply from you till today.
Other than forgetting to apply your discount code, which wasn't our fault. We only take responsibility for not being able to reply to you on time when you sought help; we have no other trace of complaint from you.
This also leaves us curious to know if you had contacted us through any other medium and/or with another username not tied to your order. We would love to hear back from you in this regard.
Thank you.
Comparable to Acuvue Oasis!
I've worn Acuvue Oasis for over 20+ years but recently found EyeCandy's SILQ lenses. I am impressed with the quality of these lenses and how comfortable they are to wear everyday. The only time they feel a little dry is at the end of a long day, but I will definitely be ordering these again. I'd also like to mention that I've been thankful for EyeCandys great customer service through emails. They're friendly, timely with their responses and will enjoy ordering more lenses from them in the future! 🤎
14 grudnia 2023
Opinia niezależna
Odpowiedź od Eyecandys
Thank you for your wonderful review! We're thrilled to hear you've found comfort and quality in our SILQ lenses. Your satisfaction is our priority, and we look forward to serving you again in the future!
No Customer Support
Received my package with damaged items and emailed customer support numerous time and have not received any reply. I have posted my reviews and pictures on their website. I do love this company, but when you're spending $70 with two damaged items you'd want to get a reply back or a solution. EDIT: They replied to me and I replied immediately back, but no response after to resolve the issue.
12 listopada 2023
Opinia niezależna
Odpowiedź od Eyecandys
Hi Alexis,
We sincerely apologize for the inconvenience you've experienced and the delay in our response. It has come to our attention that your messages went straight to our spam folder, and we deeply regret any frustration this may have caused.
Upon reviewing your concerns, we understand the importance of resolving the issue promptly. We appreciate your feedback!
Our team is actively working on processing a replacement for the damaged items in your order. We'll ensure it is sent out to you as soon as possible. We genuinely value your loyalty, and we want to thank you for bringing this to our attention.
Thank you for your patience and continued support.
Amazing product
Bought some green contacts and they are absolutely stunning and so perfect! I love them! Highly recommend buying from here. Well buy from again!
4 listopada 2023
Opinia niezależna
Odpowiedź od Eyecandys
Wow, thanks a million for your awesome review! 🌟 We're thrilled to hear that the green contacts are a hit! Your recommendation means the world to us, and we can't wait to have you back for more stunning looks. If there's anything else you need, we're just a message away.
Big SCAM!!!
The package never arrived and now they say I wrote the wrong address which is not true. Now I should again pay delivery costs and 30% more of the products price. That's a ridiculous SCAM !!!! WATCH OUT
13 listopada 2023
Opinia niezależna
Odpowiedź od Eyecandys
Hi there!
We apologize for the trouble with your order. To help us resolve this quickly, please email us at hello@eyecandys.com with your full name, order number, complete and accurate shipping address, and any additional details.
We're committed to fixing this issue for you promptly. Thank you for your cooperation.
Don't trust the Lens Quiz
The shipping was not horrible, but the cost was not worthy of the wait. I ordered a pair of lenses that make me look 😈 evil. They were recommended by the sites Lens Quiz, but on my dark brown eyes, they make my eyes look red.
They sent an applicator and soft tweezers for the lens. They were stored in sealed vials so I knew they were not tampered with before arrival.
I am disappointed that my first pair (Pink Label Obsession Brown) because they were so horrible.
Per your request:
1. EyeCandys Pink Label Obsession Brown Sku: IC-CBO001-BR-000
2. My order was based upon your Lens Quiz recommendation. However, darker skin tones vary based upon undertone. Apparently, red undertones require a balance with cooler color tones. Your lens quiz would be more effective if it incorporated suggestions based upon skin tone,
5 października 2023
Opinia niezależna
Odpowiedź od Eyecandys
Hello Kee,
We greatly appreciate your candid feedback concerning your recent lens purchase! We're genuinely sorry that the recommended lenses didn't quite meet your expectations, and we're eager to gather more information to address your concerns and enhance our services.
To better understand your experience, could you kindly share the following details with us via email at hello@eyecandys.com:
1. The specific lens product you ordered.
2. Any other specific issues or feedback you have about the product or service.
Your input plays a vital role in helping us fine-tune our recommendation system and elevate the overall quality of our products.
Thanks so much for your time!
It’s good I like it .
2 października 2023
Opinia niezależna
Odpowiedź od Eyecandys
We're thrilled to hear that you like it! Your satisfaction is our priority, and we're here to assist you with any future needs or questions you may have. Thank you for choosing us!
This gives my eyes more attractive as…
This gives my eyes more attractive as it should💖
10 października 2023
Opinia niezależna
Odpowiedź od Eyecandys
Thank you! We're thrilled to hear that you're enjoying your new look. 💖 If you have any more feedback or questions, feel free to reach out. We're here to help you look and feel your best! 😊
Did not receive my order its been…
Did not receive my order its been almost a month
6 września 2023
Opinia niezależna
Odpowiedź od Eyecandys
We apologize for the delay in your order. To assist you, please provide your order number or more details about your order. Also, sorry for any recent delays in our responses, we're working hard to catch up. Thank you for choosing EyeCandys.
Great colors for dark eyes
The contacts I purchased look amazing with my dark eyes. They look natural and are hard to tell that they are not my natural eye color. I get complimented all the time. The customer service is amazing and my order was shipped relatively quickly.
27 lipca 2023
Opinia niezależna
Odpowiedź od Eyecandys
Delighted you love your lenses! Thanks for your support and kind words. Enjoy the compliments! 😊👁️✨
Very pleased!
These are so nice. Quick shipping, beautifully packaged, and they look cool. They're comfortable and the prescription is perfect for me.
6 września 2023
Opinia niezależna
Odpowiedź od Eyecandys
We're thrilled to hear you're loving your lenses! 😊 Thank you for the kind words and for choosing us for your prescription needs. If you ever have more questions or need assistance in the future, don't hesitate to reach out. Enjoy your new look with those cool lenses! 🌟
Wonderful experience
Wonderful experience. Easy to use, the packaging is beautiful and the lenses are of excellent quality. And this color is wonderful, it highlights my face and I feel comfortable with them.
8 sierpnia 2023
Opinia niezależna
Odpowiedź od Eyecandys
Hi Dayana,
Thank you so much for your delightful feedback! 😊 We're thrilled to hear that you had a wonderful experience with our products. It's fantastic to know that you're enjoying the quality and comfort of our lenses.
We're here to make your experience even better whenever you need us. Feel free to reach out anytime!
Best contacts
Best contacts! Great fit i love eye candys! Best place to find contacts! Great color!
5 sierpnia 2023
Opinia niezależna
Shipping is pretty accurate and I loved…
Shipping is pretty accurate and I loved my product. I am ordering my refill just in case I run out.
26 grudnia 2022
Opinia niezależna
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Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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