I had a really good experience ordering from Eyecandys.com. The lenses I ordered were super comfy and looked really pretty on. They were subtle but still made my eyes pop in a very nice way. Shipping... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Placed an order on February 5th for 2 pairs of colored lenses (one toric, one normal). When they arrived, one of the toric lenses had a tear/hole and I notified the company immediately (Feb 18) and w... Zobacz więcej
Reakcja na opinię
After ordering, the communication was good and simple when it came to my inquiries. For a bit, I did not know when my item would arrive, but the tracking and shipping soon told me. When I reached out,... Zobacz więcej
Reakcja na opinię
I use to wear colored contacts in high school (100 years ago) and was so excited when a co worker told me that she purchased from eye candy’s website WITH her prescription. I was a little skeptical i... Zobacz więcej
Reakcja na opinię
4,1
Dobra
462 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
It was a nice experience
It was a nice experience! The team behind EyeCandys seemed really nice and helpful. Their responses came fairly quick and they always answered my doubts.
27 sierpnia 2024
Opinia niezależna
Odpowiedź od Eyecandys
Hi Raquel,
Thank you so much for your kind words! Hearing that you had a great experience with our team is a great delight to us. Providing quick and helpful responses is always our goal, and it’s wonderful to know we met your expectations. If you ever have more questions or need assistance in the future, we’re here for you!
Timely, Affordable & Captivatingly Stylish!
The lenses and tweezer set came in time for the event I needed them for. The lenses are easy to put in, and comfortable enough to wear all day, even dusty conditions! They make my eyes look so big I hardly recognize myself in the mirror; if it's this hard for me to look away, I can't imagine how it must be for others.
30 lipca 2024
Opinia niezależna
Odpowiedź od Eyecandys
Hi Eliza,
We are so glad to hear that the lenses and tweezer set arrived on time for your event! It’s great to know that they’re comfortable and easy to put in, even in dusty conditions.
It sounds like they really made an impact on your look! I love how you described the effect—they must be quite the transformation. 😄
If you ever need anything else or have more feedback, just give us a shout. We’re here to help!
DO NOT ORDER FROM HERE
I had an issue issue where I needed to cancel and reached out immediately within the time frame to do so. They initially said that was no problem, but they have completely given me the runaround and refused to do so. This is a joke of a company and they are withholding my money and I plan on filing a claim.
This is the shadiest business I have ever ordered from. I suggest finding somewhere more professional with better practices.
15 sierpnia 2024
Opinia niezależna
Odpowiedź od Eyecandys
Hi Ashley
I’m truly sorry to hear about your experience and understand how frustrating this situation has been for you. Your concerns are important to us, and I sincerely apologize for the way this matter has been handled.
I would like to resolve this for you as quickly as possible. Please reach out to us directly at hello@eyecandys.com, and I will personally ensure that your issue is addressed promptly.
We are committed to improving our processes and making things right. Your feedback is invaluable in helping us achieve that, and we hope to regain your trust.
Thank you for bringing this to our attention, and I look forward to resolving this for you.
They are sending me a replacementb for…
They are sending me a replacementb for ripped cntact. very good service
14 sierpnia 2024
Opinia niezależna
Odpowiedź od Eyecandys
Hi Nikole,
Thank you for your kind words! We're glad to hear that you're satisfied with our service, and we're happy we could assist with getting a replacement sent out for your ripped contact lens.
If you need anything else or have any further questions, we're always here to help. We appreciate your trust in us and look forward to serving you again in the future!
The Pink Label Metropolis NYC 3-Tone…
The Pink Label Metropolis NYC 3-Tone Brown looks so natural on me and brings out the shape of my eyes! These are the best colored contacts I've had so far
1 sierpnia 2024
Opinia niezależna
Odpowiedź od Eyecandys
Thank you so much for your fantastic review! We're absolutely delighted that the Pink Label Metropolis NYC 3-Tone Brown lenses have become your favorite and bring out the natural beauty of your eyes. Your satisfaction is our top priority, and it's wonderful to hear these lenses have made such a positive impact.
Enjoy your stunning new look, and thank you for being a valued part of the EyeCandys family!
😍😍😍😍
First of all the team behind eye candys are so sweet!! I messaged them about the contacts and they got back to me very quickly and they were very helpful and kind!
The contacts them self were INSANE. They are affordable, light weight, easy to use, the colour opacity is incredible and super comfortable on the eye! I own about 8 of them and I definitely will be buying more. I use them for cosplay and this is definitely my favourite brand for contacts. You can even get a prescription on them if you wear glasses. They are incredible. If you’re thinking of buying them.. stop thinking, just buy them. This is your sign! 😍😍😍
17 lipca 2024
Opinia niezależna
Odpowiedź od Eyecandys
Hi There,
Thank you so much for your amazing review! 🌟 We love to hear that you had a great experience with our team and that you love the contacts. It's fantastic to know they are comfortable, affordable, and perfect for your cosplay needs. Your kind words and support mean the world to us. We're looking forward to providing you with more incredible contacts in the future.
Thanks for choosing EyeCandys! 😍✨
Odpowiedź od Eyecandys
Hi Freda,
Thank you for your review! We're glad to hear that you love EyeCandy and appreciate our competitive prices. Your satisfaction is our top priority, and we're excited to continue providing you with great value. 😊
Beautiful Aqua Lenses
I’ve only gotten contact lenses from this company once, but they were definitely better quality than one than one’s I’ve tried from another brand. Didn’t irritate my sensitive eyes, and the aqua colour was very bright and opaque! Would def recommend :)
20 lipca 2024
Opinia niezależna
Odpowiedź od Eyecandys
Hi Kelsey,
Thank you so much for your wonderful review! We're thrilled to hear that you found our contact lenses to be of better quality and that they didn't irritate your sensitive eyes. We're glad you loved the aqua color too! Your recommendation means a lot to us, and we look forward to serving you again in the future. 😊
The fact that they had pictures of eye…
The fact that they had pictures of eye color before and after with contacts on
25 czerwca 2024
Opinia niezależna
Odpowiedź od Eyecandys
Dear Tie,
Thank you so much for your fantastic 5-star review! We love to hear that you appreciated the before-and-after pictures of eye color with our contacts. We know how important it is to see the potential results, and we're glad you found those visuals helpful.
Your satisfaction means the world to us and we appreciate your business. If you have any more feedback or need assistance, feel free to reach out anytime.
Thanks again for your support!
I accidentally ordered the wrong colour…
I accidentally ordered the wrong colour contact I sent the contacts I didn't want back for an exchange. I received the new ones in less than a week. I'm so happy with them they are comfortable and clear. I will definitely be ordering more colours they are absolutely beautiful lenses. Can't recommend candy eyes enough.
19 czerwca 2024
Opinia niezależna
Odpowiedź od Eyecandys
Dear Paula,
Thank you so much for your kind review!
We're thrilled to hear that you had a great experience with our exchange process and that you're happy with your new contacts. It's wonderful to know that you find them comfortable and clear.
We appreciate your recommendation and look forward to serving you again. If you have any questions or need further assistance, please don't hesitate to reach out.
Enjoy your beautiful lenses!
Odpowiedź od Eyecandys
Thank you so much for your wonderful review! We're so glad to hear that you love your lenses and find them both natural-looking and comfortable. Your satisfaction is our top priority, and we're delighted to have met your expectations.
If you have any questions or need further assistance, feel free to reach out. We look forward to serving you again soon!
I’m satisfied with the color of my…
I’m satisfied with the color of my lenses and that it delivers the desired look I wanted. They have great products and are attentive to your needs!
28 maja 2024
Opinia niezależna
Odpowiedź od Eyecandys
Thank you so much for your kind words!
We’re glad to hear that you’re satisfied with the color of your lenses and that they give you the look you desire. We strive to offer great products and attentive customer service, so it’s wonderful to know we’ve met your expectations. Your feedback truly means a lot to us.
Thank you for choosing us, and we look forward to serving you again!
Hey Trust Pilot Enjoyers,
Jade Ann Byrne’s Review of EyeCandys.com buying Bausch & Lomb Lacelle Colors Jubilee Violet Circle Lenses
Hey Trust Pilot Enjoyers,
Just had to share my amazing experience with EyeCandys.com! These folks are the real deal when it comes to circle lenses. I ordered the Bausch & Lomb Lacelle Colors Jubilee Violet Circle Lenses, and they are a game-changer for my look. But beyond the lenses, it was the service from EyeCandys.com that blew me away.
Why EyeCandys.com is My Go-To…
I had a tight deadline with Google I/O 2024 coming up, and EyeCandys.com went above and beyond to expedite my order. They understood my urgency and made sure I got my lenses in time. It was a privilege to find such experts in the contact lens field.
The team at EyeCandys.com is incredibly knowledgeable. They answered all my questions and provided valuable insights to help me choose the perfect lenses. Their expertise is truly unparalleled.
From start to finish, the service was personalized and attentive. The owner even stepped in to ensure everything was perfect. It felt like they genuinely cared about my experience and satisfaction.
Whether you need non-prescription or myopia prescription lenses (power 0.00 ~ -9.00), these beauties have you covered. Each box contains 30 lenses of the same power, perfect for a month of daily wear. If you need different prescriptions for each eye, just order two boxes – it’s that simple!
EyeCandys.com and their incredible team made my experience unforgettable. Their expert advice and exceptional service ensured I got the perfect lenses right on time. If you're looking for stunning lenses and top-tier customer service, look no further. EyeCandys.com is your go-to!
California eGirl4Rent ,
Jade Ann Byrne dot com
30 kwietnia 2024
Opinia niezależna
Odpowiedź od Eyecandys
Hi Jade Ann Byrne,
Thank you so much for your glowing review.
We're thrilled to hear that you had such an amazing experience with us and that our team was able to meet your needs, especially with the tight deadline for Google I/O 2024. Your kind words about our service and the Bausch & Lomb Lacelle Colors Jubilee Violet Circle Lenses truly made our day.
Our team strives to provide personalized and attentive service, and it's wonderful to know that our efforts made your experience unforgettable. We're delighted that you found the perfect lenses and appreciated our expertise and dedication.
Thank you for choosing EyeCandys.com as your go-to for circle lenses. We look forward to serving you again and helping you find more stunning lenses in the future!
Best regards,
Janet
Customer Support
EyeCandys.com
Horrible Customer Service
If I could give no star I would. I received one defective lens and reached out to customer service for a replacement. I was told that I had to buy another pair (2) of len and they'd refund me half because I couldn't just get 1 len. So okay, I did that and they did refund me half the price, but then they never shipped out my order until I reached out over a week later to check on it. Then they told me I only ordered 1 len and that either I paid for the other one or they would only ship the one len I paid for.....
Which was what I wanted in the first place just 1 len as a replacement that they told me they couldn't do! So in reality they could, but just want me to spend more money so they would "replace" the 1 defective len. I'm glad I saved the whole email chain of them stating they would refund me half as evidence or they would've just sent me the 1 len that I paid for and not including the actual replacement. So I had to email them again and again to clarify and when I expressed how upset I was, it was dismissed. Not one thing was acknowledged on their end and they just brushed it off.
I placed my order on 04/22/24. I messaged them on 05/03/24 to inquire about my order since I had not received the shipping notification. I was told on the same day on 05/03/24 that my order was shipped out after I messaged them. THEN they reached out 4 days later on 05/07/24 to tell me that I only paid for 1 len and not 2 so unless I paid for the other one, they could only ship 1 len. So that means they DID NOT ship out my order on 05/03/24 as I was told. After going back and forth through email they said they would get the order out as soon as possible on 05/07/24.
It is 05/20/24 today and I still have not received my order. I kept checking the tracking and it still says "Your package is waiting to be picked up by the carrier." Has not been updated since 05/03/24. Needless to say, I will not be ordering anything else from this company ever again.
20 maja 2024
Opinia niezależna
Odpowiedź od Eyecandys
Dear Wendy,
We sincerely apologize for the inconvenience and frustration you've experienced with your recent order. It appears there was a misunderstanding regarding your order, which was mistakenly associated with other orders that had issues with receiving only one lens instead of a pair.
Please check your email for further details. We are ready to compensate you for the inconvenience so far and have prioritized your order to ensure it reaches you as soon as possible. Your satisfaction is very important to us, and we are committed to resolving this issue promptly.
Thank you for your patience and understanding.
100% Satisfied
order was shipped on time, and product was stunning! euroring mineral grey contacts are beautiful and complement your look. very comfortable for daily wear, no dry eyes.
3 maja 2024
Opinia niezależna
Odpowiedź od Eyecandys
Hi Leslie,
Thank you for your wonderful review! We're thrilled to hear that your order arrived on time and that you're enjoying your Euroring Mineral Grey contacts. It's great to know that they complement your look and are comfortable for daily wear without causing any dry eyes. If you ever need anything else, feel free to reach out.
I love this website for contacts
I love this website site for contacts. I think they are good quality for what you pay for. And they have a very good selection.
4 maja 2024
Opinia niezależna
Odpowiedź od Eyecandys
Thank you so much for your wonderful feedback! We're thrilled to hear that you love our website for contacts. Our goal is to provide high-quality products at affordable prices and a wide selection, and we're glad you appreciate it. If you ever need assistance or have any questions, feel free to reach out. We're here to help!
Great choices
Great variety of choices, Good quality, Have been purchasing here for couple of years now.
1 maja 2024
Opinia niezależna
Odpowiedź od Eyecandys
Thank you so much for your kind words and continued support!
We're happy to hear that you've been enjoying our variety of choices and the quality of our products over the years. Your satisfaction is our top priority, and we're grateful for your loyalty. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're always here to help!
Absolutely the worst customer service
Absolutely the worst customer service. They sell lenses that say '6-12 months. I wore it once and the second time they ripped?!!! They reply to me saying it is because I didn't take care if it. Why would I spend money and rip them myself? Trust is the products are cheap and tacky. They are false advertising and I will be reporting them to trading standard.
14 kwietnia 2024
Opinia niezależna
Odpowiedź od Eyecandys
Dear Nelufa,
We hope this message finds you well.
We are truly sorry to hear about your recent experience with our product and the subsequent interaction with our customer service team. Your satisfaction is our utmost priority, and we deeply regret any inconvenience this has caused you.
We would like to sincerely apologize for the issue you encountered with the lens durability. This is certainly not the level of quality we strive to provide to our valued customers. To make things right, we would like to offer you a replacement lens as a gesture of goodwill.
In addition, we kindly request that you consider removing your review until we have had the opportunity to resolve the issue for you. Your feedback is incredibly important to us, and we want to ensure that it accurately reflects your overall experience with our company.
Please let us know if you would like to proceed with receiving a replacement lens, and we will arrange it for you promptly. If you have any further questions or concerns, please don't hesitate to reach out to us.
Thank you for your understanding and cooperation.
This company is super hit-or-miss
This company is super hit-or-miss, with mostly misses. I've now ordered almost a dozen pairs of contacts to try out different colors and types. I've only left official reviews for three sets of lenses: one five star, one one star, and one two star. All have had details and photos. The website has only published the five star review - so beware that whatever reviews you see on the site are NOT reflective of all reviewers. When I emailed asking about the posting status of one of my reviews, I never received a reply.
My two star review was regarding a set I would have loved, but one of the lenses was defective. Zero communication from the company regarding a replacement, which breaks my heart because I was actually super excited about that set.
I've stopped leaving positive OR negative reviews knowing that they'll just be cherry picked. Overall, I'm only happy with only two sets of lenses out of many from here.
I really want to experiment more with colored contacts, and I'd loved to have purchased more from here, but I've been burned too many times. Stay clear everyone
12 kwietnia 2024
Opinia niezależna
Odpowiedź od Eyecandys
Dear Arcus,
Thank you for sharing your experience with us. We sincerely apologize for any frustration or disappointment you've encountered with your orders and the handling of your reviews.
We take feedback seriously and are committed to improving our processes to better serve our customers. We understand your concerns regarding the publication of reviews and the lack of communication regarding your defective lenses. This falls short of the standard of service we aim to provide, and we apologize for any inconvenience caused.
Please know that your feedback has been noted, and we are actively working to address these issues internally. We truly value your business and would like to make things right for you. If there's anything we can do to assist you further or if you would like to discuss your experience in more detail, please don't hesitate to reach out to us directly.
Thank you for giving us the opportunity to improve, and we hope to have the chance to regain your trust in the future.
I have not received my order
I have not received my order. I paid extra for fastest shipping. The US customs sent back my order to the sender from korea. So I am here still waiting and my event is coming up 3 days from now this is ludicrous.
27 lutego 2024
Opinia niezależna
Odpowiedź od Eyecandys
Dear Eva,
We're sorry to hear about the delay with your order. To assist you further, could you please provide us with your order ID? With this information, we'll be able to look into your order and address the issue promptly.
Thank you for your cooperation, and we apologize for any inconvenience this may have caused.
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