I had a really good experience ordering from Eyecandys.com. The lenses I ordered were super comfy and looked really pretty on. They were subtle but still made my eyes pop in a very nice way. Shipping... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Placed an order on February 5th for 2 pairs of colored lenses (one toric, one normal). When they arrived, one of the toric lenses had a tear/hole and I notified the company immediately (Feb 18) and w... Zobacz więcej
Reakcja na opinię
After ordering, the communication was good and simple when it came to my inquiries. For a bit, I did not know when my item would arrive, but the tracking and shipping soon told me. When I reached out,... Zobacz więcej
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I use to wear colored contacts in high school (100 years ago) and was so excited when a co worker told me that she purchased from eye candy’s website WITH her prescription. I was a little skeptical i... Zobacz więcej
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4,1
Dobra
462 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Olala Meow Vivid Aby Brown
These are such an amazing light beige color that works really well on dark eyes. I have natural dark brown eyes and these contacts are very opaque. The design makes the color change look natural and lightens my eyes very well. They are beautiful. I would purchase again.
24 kwietnia 2025
Opinia niezależna
Odpowiedź od Eyecandys
Thank you so much for your kind words! We're thrilled to hear that you love the light beige color and that it works so well with your dark brown eyes. It's great to know that the design provides a natural-looking color change and gives you the perfect lightened effect. We appreciate your support and look forward to serving you again in the future!
Cute
The contacts were super cute, not too vibrant of an eye color change, but just enough to make my eyes pop more. Tons of compliments!
17 kwietnia 2025
Opinia niezależna
Odpowiedź od Eyecandys
Thanks so much for your lovely review! We're so happy to hear the lenses gave your eyes that perfect pop and earned you tons of compliments. If you ever want to try something with a little more or less color next time, we're here to help.
The contacts are generally pretty good
The contacts are generally pretty good. It gives a very subtle blue color. I do feel like the lens sometimes do want to come loose, but it generally holds throughout the day. All in all, very comfortable.
Customer service responds at a reasonable turnaround time. If you do order, make sure you give yourself about 2 weeks to make sure you receive the contacts prior to when you need it.
25 marca 2025
Opinia niezależna
Odpowiedź od Eyecandys
We're so happy to hear that you’re loving the subtle blue color and comfort of the lenses. We appreciate your feedback about the lens fit and will definitely take it into consideration. We're also glad our customer service was able to assist you promptly! We agree, it's always a good idea to order a bit ahead to ensure you have your contacts when you need them. Thanks again for choosing us!
One of the most horrible online…
One of the most horrible online experiences of my life!
I submitted an order for colored contact lenses on February 1, 2025. They have no charge for shipping for orders over $65.00 US. They also offer 3 day free for orders over $190.00, but that was above my budget. I was so pleased that I could order prescription colored lenses at reasonable prices as through "1-800-CONTACTS" they were prohibitively expenses. Even my regular prescription which is multi-focal lenses is very pricey. I had ordered colored contacts online before with another company, it wasn't a bad experience, although I realized after receipt, they were geared toward dark brown eyes. Eyecandys had a better price and a good selection.
WHAT A BAD CHOICE!
Again, the order was placed on Feb.1 of 2025. as of Feb. 19, I had still not received the package. There was NO answer to multiple requests for information. Until I irritably responded to an advertisement in an email did I get a reply. They advised that there had been an "issue at customs" and my order was being "re-prepared." Until then, there had been no information that my order was coming from a location outside of the US (most likely China.) I immediately replied "You haven't even SENT it yet??" This is almost 3 weeks since originally ordered. I advised that I frequently place and receive orders from China (possibly one of the more difficult places from which to receive orders) in LESS THAN 3 weeks, frequently in less than 2 weeks.
As of March 6, the order had still not arrived. As I had been following the tracking information now under the auspices of USPS, the order was still at a warehouse in California. I filed a dispute with PayPal. Then I heard from this company after over a month, claiming the order had been delivered on March 3. (It had not) They asked that I check the area around our porch, ask neighbors, etc. And if the order was located, would I withdraw the PayPal dispute. I replied that I would not. That after waiting for this order for over a month and it had not arrive, I would pursue the dispute. The dispute was resolved by PayPal in my favor.
The complete ineptitude of this company, the lack of customer service including any offer of recompense for the delay in arrival, as well as basically placing the blame on me for losing the order.
If I could rate this experience and this company at zero stars, I would. I recommend that nobody patronize this company.
1 lutego 2025
Opinia niezależna
Odpowiedź od Eyecandys
Hi Diana,
Thank you for taking the time to share your experience. We're sorry to hear it didn’t meet your expectations.
To clarify: your original order did encounter a customs delay, which unfortunately can happen with international shipments. Once we were notified of the issue, we arranged a replacement shipment at no extra cost. According to USPS tracking, that replacement was delivered on March 3rd to the address provided at checkout.
We understand how frustrating delays and delivery issues can be, which is why we also offered to resend the package again, even after the replacement showed as delivered. While you chose to proceed with a PayPal dispute instead, we respected your decision and provided all the relevant documentation.
We're sorry that this situation left you feeling disappointed. Our goal is always to resolve issues quickly and fairly, and we regret that this outcome wasn’t what you were hoping for.
Wishing you all the best,
The EyeCandy’s Team
Absolutely beautiful and comfortable to…
Absolutely beautiful and comfortable to me
7 kwietnia 2025
Opinia niezależna
Odpowiedź od Eyecandys
Thank you for your amazing review! We’re so happy to hear that you find the lenses both beautiful and comfortable. Your satisfaction means a lot to us, and we truly appreciate you sharing your experience. Looking forward to serving you again soon!
Lied about material. Promised refund which I’ve not recieved.
I’m writing this review on the 7th of April. I ordered a set of innovision contact lenses from them because they listed the material as silicone hydrogel. When looking for pictures of the lenses from Google I looked at another seller and I noticed they listed the material as tetrafilcon which isn’t a silicon hydrogel. So I checked innovisions website and they don’t make silicon hydrogel lenses.
I contacted eyecandy support and they presented their 8 hour cancellation policy which is insane and actually violates the law in the UK. They tried to argue that they were silicon hydrogel even though the manufacturer and every other website lists it as tetrafilcon. I told them I can’t wear tetrafilcon because it damages my eyes. And after a lot of arguing they agreed to refund me. It will be 3 weeks in 2 days and I’ve yet to receive my refund. It’s absolutely shocking. I’ve opened a dispute with my bank.
Edit: After slating them on here I get an email saying they finally processed my refund bare in mind that they said the refund was processed on the 19th of March. Luckily my bank has notified me that they have processed the refund so I know I’m getting my money back. Overall experience is terrible. They lie about the materials which is a health risk, they lie about refunds, they offer illegal refund policies. So save your money and most importantly save your eyes by not buying from this company.
19 marca 2025
Opinia niezależna
Odpowiedź od Eyecandys
Hi Liam,
We sincerely apologize for the experience you've had and appreciate you bringing this to our attention.
There was an honest mistake in the product listing, and we now realize that Innovision lenses were incorrectly labeled as silicone hydrogel. This was based on inaccurate third-party information, and we understand how serious this is—especially considering your sensitivity to certain lens materials. We’ve since removed the Innovision line from our site while we review all third-party product data.
Please know that this was a genuine oversight, not an attempt to mislead. That said, we fully understand your frustration and we’re sorry for the delayed communication around your refund.
As a gesture of goodwill, we’d like to offer you a free pair of silicone hydrogel lenses of your choice from our store—including any third-party brands we carry. If you're open to revisiting your review, we’d truly appreciate the opportunity to show you we’re learning from this and making things right.
You can email us at support@eyecandys.com
Kind regards,
The EyeCandy’s Team
Corneal Ulcers
I had to go to an ophthalmologist after wearing a new pair of eye candy contacts for two days and now have corneal ulcers. The doctor told me to never buy these contacts again as they could damage your vision long-term. I am an avid colored contact user but these do not last and turn your eyes red. Now I am under medical care to treat the ulcers in my eyes!
I am seeing the response from eye candy, and my lenses were brand new, only worn twice, and I have a long history of wearing colored contacts so I do know of appropriate storage and care protocols.
26 marca 2025
Opinia niezależna
Odpowiedź od Eyecandys
Hi Gina,
We’re truly sorry to hear about your experience and hope you’re recovering well. Your eye health is extremely important to us, and we take concerns like this very seriously. Our lenses are made with safety in mind, but we understand that everyone’s eyes can react differently.
If you haven’t already, we recommend ensuring the lenses were properly cleaned, stored, and worn according to the recommended guidelines. That said, we’d love to learn more about your case and work toward a resolution. Please reach out to us directly at hello@eyecandys.com so we can assist you further.
Wishing you a smooth recovery.
Incredible Comfort!
These are the best coloured contacts I have ever worn. If you are missing the discontinued FreshLook Colors these are the contacts you are looking for. I love the no limbal ring! I have tried several others and have wasted so much money. I tried these not expecting them to be so good but in fact I wore them all day and forgot I had them on! Don’t look any further! No dryness, not itchy, you cannot feel you are wearing them.
25 marca 2025
Opinia niezależna
Odpowiedź od Eyecandys
Hi Deborah,
Thank you so much for your wonderful review! We're happy hearing that you love the lenses and that they’ve been such a great match for you. It’s always exciting to find a comfortable and natural-looking option, and we’re so glad these exceeded your expectations. We truly appreciate your support!
Hilariously fast shipping
Hilariously fast shipping, showed up at my door in under 3 days. Ordered colored contacts for astigmatism and they were perfect.
6 stycznia 2025
Opinia niezależna
Odpowiedź od Eyecandys
Hi there,
Wow! We love hearing that! We're so glad your order arrived quickly and that your contacts were perfect. Thanks for your support—enjoy your new lenses!
my order got delivered to the wrong…
my order got delivered to the wrong place the first time, so when i contacted them they sent me a new order! it delivered very quickly, i love my contacts☺️
6 lutego 2025
Opinia niezależna
Odpowiedź od Eyecandys
Hi Milana,
Thank you so much for your kind review! We're sorry for the initial mix-up, but we're glad we could make it right and get your new order to you quickly.
Enjoy your contacts, and let us know if you ever need anything!
I absolutely love my contacts
I absolutely love my contacts. It was so easy to get them too. It was the only place to find the color I wanted.
10 stycznia 2025
Opinia niezależna
Odpowiedź od Eyecandys
Hi there,
Thank you so much for your kind words! We're glad to hear that you love your contacts and that you found the perfect color with us. Making the process easy and enjoyable is what we aim for, so your feedback truly means a lot!
If you ever need anything else or want to explore more colors, we’re always here to help. Thanks for choosing EyeCandys!
Order was lost during shipping
I had purchased a pair of contact lens but unfortunately due to postal strike my order was lost during transport. I informed customer service and they replied within a couple of days and offered to replace the lost my order, no questions asked. The item arrived in a couple of weeks. I have to say I am very impressed and satisfied with the level of customer care from eye candy. Thank you.
26 grudnia 2024
Opinia niezależna
Odpowiedź od Eyecandys
Hi Sushiparapa,
Thank you so much for sharing your experience! We’re truly sorry about the inconvenience caused by the postal strike, but we’re delighted to hear that our team could resolve the issue quickly for you.
Your kind words mean a lot to us, as we strive to provide the best customer care possible. We’re so glad you’re satisfied with the service and your replacement order. If you ever need assistance in the future, we’re always here to help!
Thank you for choosing EyeCandys!
As someone who has tried various…
As someone who has tried various contact lens brands over the years, I can confidently say that eye candy’s Contact Lenses stands out as a top-tier option for anyone seeking comfort and quality. My experience with their products has been nothing short of excellent, making them a go-to choice for daily wear.
1 stycznia 2025
Opinia niezależna
Odpowiedź od Eyecandys
Hi Nancy,
Thank you so much for sharing your wonderful experience! It means the world to us to hear that our contact lenses have become your go-to choice for daily wear. Providing comfort and quality is our top priority, and we’re happy to know we’ve met your expectations.
We truly value your support and can’t wait to continue serving you with products that you love. If you ever need assistance or have any questions, we’re always here for you!
FRAUD
FRAUD, THEIR RETURN POLICY AND THE WAY THEY DO BUSINESS IS A SCAM!
23 grudnia 2024
Opinia niezależna
Odpowiedź od Eyecandys
Hi Darth,
We’re truly sorry to hear about your experience and understand your frustration. Please know that we’ve already sent you an email to address your concerns and offer the best resolution.
As it’s the holiday season, our staff are currently on a limited schedule, which may cause slower response times over these few days. We sincerely appreciate your patience and understanding as we work through this with you.
Love Eyecandys!
They've been quite great, they're the only lens place I order from. Their ship is quick and reasonable, also love the little freebies they include.
8 listopada 2024
Opinia niezależna
Odpowiedź od Eyecandys
Hi Stacey,
Thank you so much for your kind words and for being such a loyal customer! We're happy you enjoy our quick shipping and the little freebies we include—it’s our way of showing appreciation for wonderful customers like you.
Your support means the world to us, and we’re always here to make your experience even better. Looking forward to serving you again soon!
Regards,
Customer Service4 at EyeCandys.
Very cheaply made contacts
Very cheaply made contacts. I ordered a yearly pair. One of the contacts have a rip already and it’s been less than a month of wearing them. I don’t have nails or anything. Update: They reached out to me through email and asked for me to remove the review. They wanted me to take a picture of the ripped contact. It literally ripped in my eye and I threw it away right afterwards. My eye was super red afterwards. Told them I didn’t want a refund or replacement. Just won’t be ordering from them ever again.
7 listopada 2024
Opinia niezależna
Odpowiedź od Eyecandys
Hi Aaron,
Thank you for your feedback. We're sorry to hear about your experience with the lenses, and we understand how disappointing it must be to have an issue with a product meant to last much longer.
We’ve reached out to you via email to assist in resolving this matter and to gather more information on your order. Please check your inbox and reply at your convenience. We’re committed to ensuring a satisfactory outcome for you.
Thank you for giving us the opportunity to make this right!
Best regards,
EyeCandys Support.
After wearing contacts purchased from…
After wearing contacts purchased from this company my cornea became inflamed, I thought I was going to go blind honestly but after taking them out - six hours later my vision was restored to normal.
Do not buy from this company, these are not safe.
22 października 2024
Opinia niezależna
Odpowiedź od Eyecandys
Hi Rachel,
We’re deeply concerned to hear about your experience and take these matters very seriously. Your eye health is our top priority, and we’d like to understand more about what happened. Although we’re trying to reach out on our end, we haven’t been able to locate your information in our system.
Could you please reach out to us directly with your order details? This will help us investigate thoroughly and provide any assistance you may need. Thank you for bringing this to our attention—it’s essential for us to ensure all our products meet the highest safety standards.
Unreliable delivery
I ordered a pair of contacts several weeks before I needed them. A week later they created a shipping label. More than a week after the item still hasn't actually been shipped.
11 października 2024
Opinia niezależna
Odpowiedź od Eyecandys
Hi Matthew,
Thank you for your review, and we truly appreciate your order. We completely understand your concern regarding the tracking information. While the tracking on the carrier's site hasn’t been updated, we’ve already confirmed with the carrier that your order has indeed been shipped. Based on the update provided to us after reaching out, your package has arrived at the West Branch and is currently on its way to you.
We’ve also sent further details, including a screenshot of the tracking update, to your email for more clarity. Please feel free to reach out if you have any additional questions. We're here to help!
They have a nice selection of contacts…
They have a nice selection of contacts to choose from, maybe have multiple models with different color eyes so the buyer could see what contacts look like on dark brown eyes or blue eyes.
28 września 2024
Opinia niezależna
Odpowiedź od Eyecandys
Hi lliana,
Thank you for your review! We're so glad you appreciate our selection of contacts and the variety of models showcasing different eye colors. We know how important it is to see how lenses look on different eye shades, and we're happy it helped you with your choice. Your feedback encourages us to keep improving our offerings!
Thanks for choosing us, and we hope to continue providing you with great options!
I have been using these for years!
I have been using eyecandys for years! My orders always arrive when they say they will (minus one time - and they gave me credit to replace the whole order). My prescription is always correct, and the colors are awesome!
14 września 2024
Opinia niezależna
Odpowiedź od Eyecandys
Hi Stephanie,
Thank you so much for your kind words and for being such a loyal customer over the years! We're glad that you've had a great experience with our products, and we’re always here to make things right, just like with that one order. 😊 It’s wonderful to know you love the colors and that your prescription has been spot on!
We look forward to serving you for many more years to come!
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