Eves & Gray Recenzje 

141
•
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Fantastic pair of stunning hiking boots. The leather is so soft and they are incredibly comfortable. The customer service is amazing, got personal updates from Tim about my boots being made and delive... Zobacz więcej

Oceniono na 5 z 5

Excellent Shoes Bought my 2nd pair of shoes from Eves & Gray website. This time I bought the panther brogue in a dark purple. My word, they're a work of art. Took a while to arrive but they're... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I purchased a pair of the Panther Oxfords and they are an excellent shoe, they're worth every penny . Tim was always there when i contacted him with any querys, and when I wanted a refund for an unw... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

Unclear and ambiguous returns instructions. Almost as if trying to trick the customer. No replies to either of the e-mails on the returns form. Had to ring your London number to get retur... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z butami
  2. również w kategorii:
  3. Sklep odzieżowy
  4. Sklep z dodatkami

Informacje przekazane przez różne źródła zewnętrzne

A luxury London based brand that produces men's and women's dress shoes and accessories. We ship worldwide.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

141 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(141)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 15

Napisz recenzję
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Oceniono na 5 z 5

Not disappointed….again

Arrived promptly and the quality of the boots along with the comfort is outstanding. Properly made boots.

26 sierpnia 2022
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Odpowiedź od Eves & Gray

Truly appreciated, thank you very much :)

Oceniono na 5 z 5

Great quality of workmanship invested…

Great quality of workmanship invested in this pair of stunning shoes couldn't be happier. Bought in the sale but still quite pricey however can see where the money goes,will definitely be buying again and maybe not just in the sale!
Packaging all very high standard and postage quick all good:)

16 sierpnia 2022
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Odpowiedź od Eves & Gray

Thank you kindly and we appreciate you mentioning the packaging. It has risen nearly 40% to package our items nicely, not to mention the cost of manufacturing/ marketing/ shipping etc so we are pleased it get's noticed :)

Oceniono na 1 z 5

Very bad experience after chasing a…

Very bad experience after chasing a number of times and promised I would receive my goods it did not arrive. Still waiting for a refund I week on

13 sierpnia 2022
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Odpowiedź od Eves & Gray

Good afternoon, Apologies, we dropped the ball on this one. The distribution centre marked it as partially dispatched. It then meant we could not automatically refund it until the their system updated. We ran out of stock in this size which meant 2 people ordered at the same time and the system that changes the stock was not quick enough. We have refunded this for you today now the hold is off. We will send you some free socks to apologise and if we find a size 9 Bancroft we will message you asap and hold them for you. Sincerely E&G Team

Oceniono na 5 z 5

Happy

Good service quality goods quick delivery

12 sierpnia 2022
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Odpowiedź od Eves & Gray

Thank you very much Iain, greatly appreciated :)

Oceniono na 5 z 5

Your ladies on the phones are fabulous

Your ladies on the phones are fabulous. They are all so helpful. I bought my chap a pair of shoes and we live in ireland and brexit is hell and all the ladies were so kind a.d helpful to me when i didnt know where the shoes were. Unfortunately the shoes are too narrow, so we have to send them bk and change... my chap has called you re this and agan he said everyone is so helpful regarding stupid brexit. Thank you x

9 sierpnia 2022
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Odpowiedź od Eves & Gray

Thank you for your kind words. We agree Brexit has caused us huge issues. A nightmare for Perry much everyone we hear from. Best regards E&G Team

Oceniono na 5 z 5

Goody Two Shoes…

Superb quality shoes and fast speedy delivery of my order too.

30 lipca 2022
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Odpowiedź od Eves & Gray

Thank you very much Kevin, greatly appreciated :)

Oceniono na 1 z 5

Box arrived dirty

Box arrived dirty ( the purple box that she shoes come in) - was embarrassing giving it as a gift and only half the order turned up! No socks and no shoe moulds.
Happy to send pictures
. Socks have now arrived but separate and still no shoe moulds.

29 lipca 2022
Logo Eves & Gray

Odpowiedź od Eves & Gray

Good afternoon Leah, sincere apologies. Please may we understand if the exterior of the box was dirty or the interior box? We use a distribution centre which is typically pretty good so would like to follow this up with them.The other items are sent seperatly so should be with you very shortly. We will also contact you privately to understand more. Best regards E&G Team (Shoe trees should also be with you very shortly) *Update - Please can you also confirm the shoe trees arrived safely? Thank. you

Oceniono na 5 z 5

Beautifully made shoes

Beautifully made shoes, I did have issues with the first shoes ordered, I had ordered the Dehavilland brouges, after order I noticed there was a deal that I missed which was spend over £350 and get a free metal cobra shoe horn, I quickly emailed eves and gray and asked rather cheekily if I could add to my order to qualify for offer, they were very graciouse and yes I got my free shoe horn. unfortunately I ended up with a totally different pair of brouges which also had a blemish on the side of one of them, the shoe trees had the eves and gray sticker hanging off and I had to give them a good clean as they had a good layer of dust on them the sticker and dust easy to remedy. a little thing but I was also dissapointed that they didnt come in the perspex shoe boxes shown on website and youtube. i informed eves and grays customer service and i recived a call from their Director Tim he was very apologetic saw the photos and realised they were wrong he also explained that they no longer use the perpex shoe boxes because they crack in transit he also said he would deal with this personally. a week later i recieved the same wrong shoes again i contacted Tim and for some unknown reason a replacement pair was sent out for the ones i had returned and were not the ones he was sourcing for me, so i returned these also a week later the brogues i ordered arrived its a shame it was a week later than the wedding i bought them for but nevermind. and by the way they sent them out in a perspex shoebox and you guessed it the lid was broken... i was warned. after all of this i am delighted with the quality comfort and look of these shoes and i get many compliments while wearing them the shoe bags are good quality especially the outer velvet bag. i was so impressed i bought the monkstrap tomcat boots with shoe wax, special thanks to Tim he saw my order come through and he added some extra jars of wax.

14 lipca 2022
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Odpowiedź od Eves & Gray

Good evening, thank you so much for taking the time to write us a review. Have a great weekend from us all :-)

Oceniono na 5 z 5

I’m on my second pair

I’m on my second pair, supper happy with the boots and the speed they were sent out! Definitely will come back.

14 lipca 2022
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Odpowiedź od Eves & Gray

Thank you so much for the review. We are proud to have you as a customer :)

Oceniono na 5 z 5

Fantastic shoes.

Amazing quality product. I would recommend this company and their shoes emphatically. The delivery time was very swift. All round 10 out of 10. I will be using them again without a doubt.

14 lipca 2022
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Odpowiedź od Eves & Gray

Good afternoon Brian, Thank you for taking the time to review us. Greatly appreciated :)

Oceniono na 5 z 5

This is my second pair of shoes from…

This is my second pair of shoes from here now and to be completely honest i highly doubt i will go anywhere else for my shoes absolutely first class and so comfortable right from the get go wore my latest ones for a night out at the weekend and they were so comfortable and looked absolutely great. Excellent in every aspect.

12 lipca 2022
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Odpowiedź od Eves & Gray

Thank you Mark for wonderful words. Truly appreciated :)

Oceniono na 5 z 5

This is the third pair of shoes I have…

This is the third pair of shoes I have bought in the last 12 months, easy to order and pay, well presented shoe box, shoe horn and free pair of socks included, will definitely be purchasing again

10 lipca 2022
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Odpowiedź od Eves & Gray

Thank you Alan we appreciate your review very much :)

Oceniono na 5 z 5

Excellent great looking boots

Very easy buying process online and excellent timing on delivery. The product it’s self is impeccably well produced and extremely well built. As you can read I’m very happy with my new E&G boots. I would definitely purchase from them again and can wholeheartedly recommend them if you want a shoe-boot-footwear that’s not only well build, long lasting, relatively individually rare but also great looking. 9/10

10 lipca 2022
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Odpowiedź od Eves & Gray

Good evening Iain, thank you so much for the review. We are proud to have you as a customer :)

Oceniono na 5 z 5

Fantastic fast and lovely customer…

Fantastic fast and lovely customer service!
The packaging is so carefully done even down to the way the parcel is wrapped. Then there is the shoes, WOW they are instantly comfortable which is amazing in my experience of shoes of all brands
Thank you Tim and the team!

5 lipca 2022
Opinia niezależna
Logo Eves & Gray

Odpowiedź od Eves & Gray

Good morning Joshua, thank you for the review and we are truly pleased you like them! Greatly appreciated :)

Oceniono na 5 z 5

Great products that are delivered…

Great products that are delivered quickly.
These shoes are well worth the money and last loads longer than cheaper shoes.

1 lipca 2022
Logo Eves & Gray

Odpowiedź od Eves & Gray

Good afternoon Matt, thank you so much for taking the time to write us a review. Have a great weekend from us all :-)

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