Fantastic pair of stunning hiking boots. The leather is so soft and they are incredibly comfortable. The customer service is amazing, got personal updates from Tim about my boots being made and delive... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Excellent Shoes Bought my 2nd pair of shoes from Eves & Gray website. This time I bought the panther brogue in a dark purple. My word, they're a work of art. Took a while to arrive but they're... Zobacz więcej
Reakcja na opinię
I purchased a pair of the Panther Oxfords and they are an excellent shoe, they're worth every penny . Tim was always there when i contacted him with any querys, and when I wanted a refund for an unw... Zobacz więcej
Reakcja na opinię
Unclear and ambiguous returns instructions. Almost as if trying to trick the customer. No replies to either of the e-mails on the returns form. Had to ring your London number to get retur... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z butami
- również w kategorii:
- Sklep odzieżowy
- Sklep z dodatkami
Informacje przekazane przez różne źródła zewnętrzne
A luxury London based brand that produces men's and women's dress shoes and accessories. We ship worldwide.
Dane kontaktowe
Zjednoczone Królestwo
- evesandgray.co.uk
4,6
Doskonała
141 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Odpowiedź od Eves & Gray
Thank you so much for taking the time to review us Jeffrey :)
Odpowiedź od Eves & Gray
Thank you very much Joe :)
Shoes are fantastic quality…
Shoes are fantastic quality individual and in short the best shoes and boots I own... I have 3 pairs and I love em
6 listopada 2022
Odpowiedź od Eves & Gray
Thank you Matthew! We are proud to have you as a customer :)
The choices available and the quality…
The choices available and the quality of the actual end product.
26 października 2022
Odpowiedź od Eves & Gray
Thank you Bilal greatly appreciated :)
Quality and good looks
This is now my fourth purchase so maybe that tells you something . I really like the products ,fit like a pair of slippers, quality top notch. Won't be my last buy .
23 października 2022
Odpowiedź od Eves & Gray
Good morning, thank you very much for taking the time to review us. We greatly appreciate it. Very best regards E&G Team
Shocking service on new shoes
Ordered 2 months ago and still not received my shoes. No notification when buying that the shoes were made to order and the manufacture/shipping time was 5 weeks. I would have settled for 5 weeks when eventually advised but now it is currently over 8 weeks and I still havent received the shoes.
Was emailed on the 27th September to advise the shoes were ready and were been sent out on an express delivery. Today is the 19th October (23 days later) and the 'Express Delivery' has still not arrived. Shocking service and so disappointed having used Eves and Gray before without an issue.
19 października 2022
Opinia niezależna
Odpowiedź od Eves & Gray
Good evening Chris, Its Tim Waring - Your item is being shown as being delivered https://clientesparcel.dhl.es/LiveTracking/ModifyMyShipment/0280540830 - I will call you in the morning to ensure they are with you. The original order was on the 24th August so you are right, they did take a little longer due to the fact we required a certain type of leather for this style. My apologies for that. More importantly I want to make sure you have new received them as they were delivered a few days ago. Best regards Tim
Fantastic, Trustworthy company
Eves and Gray have provided me so far with 7 pairs of footwear, each one is outstanding quality and comfort. Delivery time is short and their customer service team are fabulous. My favourite shoemaker and I fully recommend them to one and all.
12 października 2022
Odpowiedź od Eves & Gray
Good morning :) What wonderful words! Thank you so much and it lifts everyone's spirits reading this!
Great customer service
Great customer service Tim (managing director)
Called me personally to explain they had found my preferred size as a size 10 was not on website
I ordered an eleven they noted from previous purchase my size
Unbelievable service
13 października 2022
Odpowiedź od Eves & Gray
Thank you Paul, I was very happy to help and pleased to have you as a new customer! Appreciated greatly :)
The Boots I've ever had thank you again
5 października 2022
Odpowiedź od Eves & Gray
Thank you very much for taking time to review us :) Appreciated greatly.
Great shoes and wonderful customer care…
Great shoes and wonderful customer care . Highly recommended.
12 października 2022
Odpowiedź od Eves & Gray
1000 Thank you's kind Sir :) Greatly appreciated
Odpowiedź od Eves & Gray
Thank you kindly for taking the time to review us :)
Shoes are quality handmade
Shoes are quality handmade . But there was a bit of a mix up about the delivery date , i was on holiday when the shoes where delivered.
27 września 2022
Odpowiedź od Eves & Gray
Thank you very much for the review and we hope you had a relaxing holiday :")
Have purchased a few sets from Eves
Have purchased a few sets from Eves, 5 I think.. all very good with the exception of one pair that had an unfortunate mark, it was in the sale though.. in most terms, highly recommended. The fact that I continue to purchase from them is recommendation in itself.
8 września 2022
Odpowiedź od Eves & Gray
Thank you very much Dorian for taking the time to review us. Proud to have you as a customer :)
Edited* Shoes have now arrived
Edit: whilst initially disappointed that I had to resort to giving a bad review to get a response from CS (see bottom of this review).
I can say that since the MD picked up my email the service has been excellent. My shoes arrived today. And we’re sent out yesterday!
I already have one pair the same and I liked the quality and look so much I wanted to have another pair in reserve. The fit is good I have quite wide feet and they don’t feel squashed despite the shape, but I will say from experience of my last pair. You need really thick socks like walking socks to wear them in. I ended up with a painful blister after 5 mins of wearing them but it was just one shoe. They do get much better after a few wears, but I still wear thicker socks if I know I will be walking a lot
I’m leaving 4 stars simply for the lack of response to my initial enquiries with the company but for the quality and look of the product I would leave 5 stars
Shoes haven’t arrived 3 weeks after purchase and no response to email asking where they are
21 września 2022
Odpowiedź od Eves & Gray
Good morning, We are truly sorry to hear this. Please see the info below. Have you received a "Customer not at home card" They were sent out on the 6th! Please can you also confirm which support email you have used? support@evesandgray.com is the correct channel. On occasions parcels arrive when the customer is not at home. We will look in to this today for you, to make sure it is rectified. Thank you Tim Waring (Managing Director)
Order: 698565001
Carrier: Parcelforce Worldwide
Carrier Reference: FN1121376
DM Consignment Code: DMC3W8CVFMSL
Delivery Expected:
07:00 Wed 07 Sep 2022 BST - 17:30 Thu 08 Sep 2022 BST
Find other parcels in this order
Parcel: 1 of 1
Tracking Code: PBFN1121376001
Despatched DESPATCHED
17:42 Tue 06 Sep 2022 BST
Visit tracking site: Parcelforce Worldwide
Elec Advice recd by carrier 1 ITEMS 12:00 Tue 06 Sep 2022 BST
Awaiting Despatch 11:18 Tue 06 Sep 2022 BST
Excellent shoes & Purple!
Excellent shoes!
Sales are amazing value!
Perfect fit!
Purple!
13 września 2022
Odpowiedź od Eves & Gray
Thank you very much for your kind words :)
Odpowiedź od Eves & Gray
Thank you Sir, greatly appreciated :)
Quality shoes as always
Quality shoes as always. Quick delivery and communication. 5*
14 września 2022
Odpowiedź od Eves & Gray
Thank you very much Brian, greatly appreciated :)
Wrong shoes
Original shoes that turned up were both the wrong style and size turned up. To be fair, the team did turn this round quickly and shipped the correct product but not the experience I had hoped for.
6 września 2022
Odpowiedź od Eves & Gray
Good afternoon, Sincere apologies our distribution centre "Hallmark" where the items are kept, did indeed send the incorrect item. We have also shipped (Even before receiving the item back) the correct pair out to you on the fastest possible method. We are at the mercy of the postal carriers and typically cover all postage costs. We will contact you on Monday to make sure the shoes have arrived. In this day and age we have to sadly rely on third party companies and from time to time they let us down. Apologies once again, Eves&Gray Team (Update* Thank you for re-considering your rating and we hope you like the shoes) :)
review
fantastic service only two days for delivery of my shoes love the shoe very well made and look amazing, i will defiantly be back
1 września 2022
Odpowiedź od Eves & Gray
Thank you kind Sir - We appreciate your feedback :)
Brilliant service and a
Brilliant service and a
Superb product even down to the packaging .
27 sierpnia 2022
Odpowiedź od Eves & Gray
Thank you very much for taking the time to review us :)
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.