wyłudzanie kasy przy odbiorze auta
Niestety proponuje omijać tę firmę szerokim łukiem .
Przy odbiorze auta Pan miły .Auto poobijane i podrapane - filmowałem i fotografowałem całość choć była noc .przy oddawaniu zaczęły sie problemy.
Pan widząc ślady piasku na progacho kołach powiedział że auto było używane do jazdy terenowej :)
i zaczęło się . Pan już inny niemiły zaproponował rozwiązanie 100euro dopłaty albo wstrzymują kałcję 730euro do decyzji ubezpieczyciela. Spiesząc się na samolot ustąpiłem płacąc dodatkowe 100euro, które tak naprawdę zostało wyłudzone .Nie byłem pierwszy raz na Krecie i znałem stan dróg prowadzących do hoteli pensjonatów ...często sa to drogi szutrowe ale to co powiedział Pan odbierający od nas auto,że wolno nam było jeżdzić tylko po asfaltowych to jakiś absurd i myślę ,ze założenie by przy odbiorze wyłudzć dodatkową kasę .
Odpowiedź od Eurocar Rent a Car
Dear customer,
We understand your frustration but please allow us to set the record straight.
The vehicle that you got delivered was not battered and / or scratced apart from small marks that were very cautiously and with detail marked on your check-out papers, at your presence.
Upon your return, the car arrived in poor condition, covered in extreme dirt and you informed (or shall we say admitted) our emloyee of your trip to Balos beach, an obviously very dangerous off-road path.
On the front page of your rental agreement, which you signed and kept, it is very clearly stated that any kind of off-road driving is strictly prohibited and that any damage caused by it is not covered by any type of insurance. As clearly stated on your contract also, of road driving leads to a penalty of 100 EUR, an amount that is used to cover the thourough inspection of the car that has been driven out of the asphat (underside, tires, etc).
Moreover, not only have you driven off-road, but you had also caused a damage to the rear bumper of the vehicle, for which you are fully liable, since you refused to take the car without the deductable amount, although you were given the option during pick-up.
To end this response, our representative informed you that you should be charged the amount of 350 EUR (off-road penalty and damage cost), an amount that is deducted from your 750 EUR excess. To that announcement you reacted aggresively to the point that our manager himself had to talk to you on the phone and explain to you the situation. After some more shouting and unwillingness from your part to cooperate to the terms & conditions that you had knowingly agreed to, he informed you that this debate will not be continued and the payment will be automatically processed.
We suggest -for future reference- that you always remain aware of your rental agreement and the terms that you sign.
Kind regards