J'ai renvoyé 2 commandes en août 2026 sans jamais être remboursée. J'ai envoyé de nombreux mails sans recevoir aucune réponse. Je n'avais eu aucun problème chez eux précédemment mais depuis cet été j... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
They sent me the wrong product. I wasted €10 on shipping, and I still didn’t receive the product I actually ordered. I returned the wrong item, but I still haven’t received my refund. I also contac... Zobacz więcej
I got an order with 2 items and I returned one of them over a month ago but didn’t receive any refund, i went later to check their website i found that i need to fill return form when i tried I couldn... Zobacz więcej
Mise à jour du 13/05/26: suite à mon commentaire mon remboursement a été effectué. Je mets donc 4 etoiles car mis à part ce problème de remboursement, les articles reçus étaient conformes et très j... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
"REDEFINING MODEST FASHION" Touché is a trailblazing fashion brand that originated from Istanbul with a vision to revolutionize the way young women dress. Our founding designers saw an opportunity in the declining popularity of mainstream brands and the monotony of traditional fashion design, and set out to create a new standard for women who seek a unique and elegantly modest style.
Dane kontaktowe
Stany Zjednoczone
- eu.toucheprive.com
1,8
Słaba
367 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 26% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I really liked the products I bought
4 października 2025
Opinia niezależna
Odpowiedź od eu.toucheprive.com
Thank you so much for taking the time to share your positive feedback with us.
Your kind words and thoughtful review truly mean the world to our team. It’s incredibly rewarding to hear that our efforts to deliver outstanding service and high-quality products are making a difference.
Your satisfaction is our top priority, and knowing that we’ve met your expectations is the best reward.
If there’s anything else we can do to enhance your experience or if you have any suggestions for us, please don’t hesitate to reach out. We’re always here to help.
Once again, thank you for being a part of our journey. We look forward to the opportunity to serve you again soon.
Warm regards,
The Touche Team
Perfect edication perfect teachers…
Fasihion is best design perfect quality thank you very much .I buy for my family clothes.Desing is number one.
1 kwietnia 2025
Opinia niezależna
Odpowiedź od eu.toucheprive.com
Thank you so much for your wonderful 5-star rating! Your kind words truly make our day and motivate us to keep delivering the best service and products.
We’re always here to make your experience even better, so don’t hesitate to reach out anytime.
Thanks again for being such a valued part of the Touche family — we can’t wait to serve you again soon!
Warmly,
The Touche Team
Professional and honost people
Professional and honost people, good product. Great brand. Highly reccomended
13 października 2025
Opinia niezależna
Odpowiedź od eu.toucheprive.com
Thank you so much for taking the time to share your positive feedback with us.
Your kind words and thoughtful review truly mean the world to our team. It’s incredibly rewarding to hear that our efforts to deliver outstanding service and high-quality products are making a difference.
Your satisfaction is our top priority, and knowing that we’ve met your expectations is the best reward. If there’s anything else we can do to enhance your experience or if you have any suggestions for us, please don’t hesitate to reach out.
We’re always here to help. Once again, thank you for being a part of our journey.
We look forward to the opportunity to serve you again soon.
Warm regards,
The Touche Team
Odpowiedź od eu.toucheprive.com
Thank you so much for your wonderful 5-star rating! Your kind words truly make our day and motivate us to keep delivering the best service and products.
We’re always here to make your experience even better, so don’t hesitate to reach out anytime.
Thanks again for being such a valued part of the Touche family — we can’t wait to serve you again soon!
Warmly,
The Touche Team
Duyar kasmadan işini yapan bir firma
18 października 2025
Opinia niezależna
Odpowiedź od eu.toucheprive.com
Thank you so much for your wonderful 5-star rating! Your kind words truly make our day and motivate us to keep delivering the best service and products.
We’re always here to make your experience even better, so don’t hesitate to reach out anytime.
Thanks again for being such a valued part of the Touche family — we can’t wait to serve you again soon!
Warmly,
The Touche Team
Great brand
Great brand, they have good quality and variety of products, will shop again in the future
17 października 2025
Opinia niezależna
Odpowiedź od eu.toucheprive.com
Thank you so much for your wonderful 5-star rating! Your kind words truly make our day and motivate us to keep delivering the best service and products.
We’re always here to make your experience even better, so don’t hesitate to reach out anytime.
Thanks again for being such a valued part of the Touche family — we can’t wait to serve you again soon!
Warmly,
The Touche Team
Odpowiedź od eu.toucheprive.com
Thank you so much for your wonderful 5-star rating! Your kind words truly make our day and motivate us to keep delivering the best service and products.
We’re always here to make your experience even better, so don’t hesitate to reach out anytime.
Thanks again for being such a valued part of the Touche family — we can’t wait to serve you again soon!
Warmly,
The Touche Team
Odpowiedź od eu.toucheprive.com
Thank you so much for your wonderful 5-star rating! Your kind words truly make our day and motivate us to keep delivering the best service and products.
We’re always here to make your experience even better, so don’t hesitate to reach out anytime.
Thanks again for being such a valued part of the Touche family — we can’t wait to serve you again soon!
Warmly,
The Touche Team
Odpowiedź od eu.toucheprive.com
Thank you so much for taking the time to share your positive feedback with us. Your kind words and thoughtful review truly mean the world to our team.
It’s incredibly rewarding to hear that our efforts to deliver outstanding service and high-quality products are making a difference. Your satisfaction is our top priority, and knowing that we’ve met your expectations is the best reward.
If there’s anything else we can do to enhance your experience or if you have any suggestions for us, please don’t hesitate to reach out. We’re always here to help.
Once again, thank you for being a part of our journey. We look forward to the opportunity to serve you again soon.
Warm regards,
The Touche Team
Krijg geen geld terug van geretourneerd artikel.
Ik heb een bestelling geplaatst. Aantal producten gehouden. Één item wilde ik ruilen voor een andere maat. Dit teruggestuurd en opnieuw betaald voor de nieuwe bestelling. Het probleem speelt al meer dan vier maanden. Elke keer als ik een mail stuur met het verzoek tot terugbetaling ontvang ik een vriendelijke mail terug dat ik nog even geduld moet hebben voor het afhandelen van de retour! Tot heden afwachtend op mijn geld!
18 lipca 2025
Opinia niezależna
Odpowiedź od eu.toucheprive.com
Thank you for reaching out to us and for your trust in our brand.
We’d like to let you know that we’ve already sent you an email with the latest updates regarding your refund.
Rest assured, we’re closely following up to resolve this as quickly as possible.
We truly appreciate your patience and look forward to continuing to serve you.
Warm regards,
Touche Customer Service Team
everything is super
29 września 2025
Odpowiedź od eu.toucheprive.com
Thank you so much for taking the time to share your positive feedback with us. Your kind words and thoughtful review truly mean the world to our team.
It’s incredibly rewarding to hear that our efforts to deliver outstanding service and high-quality products are making a difference. Your satisfaction is our top priority, and knowing that we’ve met your expectations is the best reward.
If there’s anything else we can do to enhance your experience or if you have any suggestions for us, please don’t hesitate to reach out. We’re always here to help.
Once again, thank you for being a part of our journey. We look forward to the opportunity to serve you again soon.
Warm regards,
The Touche Team
3 Monate nach Retour immer noch keine Erstattung
Ich habe meine Rücksendung bereits Mitte Juni zurückgeschickt. Dies erfolgt leider auf eigene Kosten. Mitte August kam das Paket zurück mit dem Hinweis, das Paket wäre nicht abgeholt worden. Seitdem schrieb ich dem Customer Service 3x die zwar immer wieder sagen, sie würden den Fall bearbeiten, aber es passiert NICHTS. Seit 3 Monaten (!!) warte ich nun auf eine Rückerstattung eines 3stelligen Betrags.
Edit: ja, gab eine Email wie unten geschrieben, aber ich es war exakt die gleiche Mail wie die 3x zuvor und 11 weitere Tage später immer noch kein Refund.
17 września 2025
Opinia niezależna
Odpowiedź od eu.toucheprive.com
Thank you for reaching out to us and for your trust in our brand.
We’d like to let you know that we’ve already sent you an email with the latest updates regarding your refund.
Rest assured, we’re closely following up to resolve this as quickly as possible.
We truly appreciate your patience and look forward to continuing to serve you.
Warm regards,
Touche Customer Service Team
I only received one part of my order…
I only received one part of my order and the care@toucheprive email bounces. No way to reach CS!
2 września 2025
Odpowiedź od eu.toucheprive.com
Thank you for sharing your feedback.
Please note that our customer service team responds to messages daily, except on Saturdays and Sundays.
We have reviewed your order and a member of our team will reach out to you directly to provide any assistance needed.
We truly value your input and will use it to enhance our services, ensuring a better experience for you and all our customers in the future.
Kind regards,
Touche Customer Service Team
Returns are not processed and refunded promptly
I returned my order over a month ago. SP Touché still hasn’t processed my return or refunded the amount. I was unable to reach the company by phone to file my complaint. Therefore, I sent an email stating that I want my money refunded, and I also included proof of the return shipment. I received a reply saying they would investigate the matter internally and refund me shortly. However, the refund has still not been issued. Two weeks after the first return, I sent back a second package, and that one has also not been processed by them.
31 lipca 2025
Odpowiedź od eu.toucheprive.com
Thank you for taking the time to share your feedback.
We truly appreciate your honesty, and we want you to know that your opinion is very important to us. We are committed to improving our service and will do our utmost to be more professional and provide you with a better experience in the future.
Your satisfaction is our top priority, and we hope to exceed your expectations next time.
A member of our team will be reaching out to you shortly to help resolve your issue.
Thank you once again for your valuable input.
Best regards,
Touche Customer Service Team
I returned my item one month ago and…
I returned my item one month ago and still don’t have my money back!!!!! I WANT MY MONEY
1 sierpnia 2025
Opinia niezależna
Odpowiedź od eu.toucheprive.com
Thank you very much for contacting us and for taking the time to share your feedback. Your valuable comments continuously help us improve our services and enhance the quality of our products to always meet your expectations.
We would like to apologize for any inconvenience or shortcomings you may have experienced. Our top priority is always the satisfaction of our valued customers and maintaining your trust.
We also wish to inform you that we have already contacted you via your private email and provided you with all the latest updates regarding your refund. We are closely following up with the relevant departments to ensure your case is handled as quickly as possible.
Once again, we apologize and truly appreciate your understanding and patience. We look forward to serving you and offering you the best experience, as you are the cornerstone of our success.
With our warmest regards,
Touche Customer Service Team
Waiting Over 4 Months for My Refund – Still Nothing
On April 21, 2025, I placed an order from toucheprive.com for 10,096 TL. Order number: 754381. Unfortunately, the items I received did not fit me, so I returned them on April 28, 2025. The return was successfully delivered to the company, but I never received any confirmation via email or SMS.
On May 2, I contacted them via Instagram and was told that the refund would be processed within 14 days. On May 14, I followed up again and was told that my case was forwarded to the relevant department and the refund would be issued soon. On May 29, I contacted them once more, and they again promised that the refund would be made shortly and that the finance department was handling it.
Now, more than 4 months have passed, and I still have not received my refund. This is extremely disappointing and unacceptable for a company of this size. I expect my refund to be processed immediately and warn other customers to be cautious when shopping here.
29 kwietnia 2025
Opinia niezależna
Odpowiedź od eu.toucheprive.com
Thank you for contacting us.
We are sorry to hear about the issue you are experiencing.
We would like to inform you that we will take your feedback into consideration in order to resolve your issue and to improve our services to better assist you.
However, we would like to clarify that you have submitted your review on the wrong website, as this site is intended for European countries, not Turkey.
We kindly ask you to remove your comment from this site and submit it on the correct website so that we can better assist you in resolving the matter.
We appreciate your feedback and assure you that we will make every effort to improve our services and products.
Touche Customer Service Team
I did not receive my order or get an…
I did not receive my order or get an answer to my email about the order.
2 sierpnia 2025
Odpowiedź od eu.toucheprive.com
Thank you very much for contacting us and for taking the time to share your feedback. Your valuable comments continuously help us improve our services and enhance the quality of our products to always meet your expectations.
We would like to apologize for any inconvenience or shortcomings you may have experienced. Our top priority is always the satisfaction of our valued customers and maintaining your trust.
We also wish to inform you that we have already contacted you via your private email and provided you with all the latest updates regarding your refund. We are closely following up with the relevant departments to ensure your case is handled as quickly as possible.
Once again, we apologize and truly appreciate your understanding and patience. We look forward to serving you and offering you the best experience, as you are the cornerstone of our success.
With our warmest regards,
Touche Customer Service Team
das schlimmste Online-Shopping-Erlebnis meines Lebens
mehr als einen Monat später habe ich weder meine Bestellung noch mein Geld erhalten. Nach einer schlechten Bewertung, die ich auf dieser Seite geschrieben hatte, antworteten sie endlich auf meine E-Mail und versicherten mir, dass ich mein Geld im Laufe der Woche erhalten würde. Und jetzt, 12 Tage später, ist immer noch nichts passiert. Einfach Diebe.
8 lipca 2025
Opinia niezależna
Odpowiedź od eu.toucheprive.com
Thank you very much for contacting us and for taking the time to share your feedback. Your valuable comments continuously help us improve our services and enhance the quality of our products to always meet your expectations.
We would like to apologize for any inconvenience or shortcomings you may have experienced. Our top priority is always the satisfaction of our valued customers and maintaining your trust.
We also wish to inform you that we have already contacted you via your private email and provided you with all the latest updates regarding your refund. We are closely following up with the relevant departments to ensure your case is handled as quickly as possible.
Once again, we apologize and truly appreciate your understanding and patience. We look forward to serving you and offering you the best experience, as you are the cornerstone of our success.
With our warmest regards,
Touche Customer Service Team
Fast shipping, great sizing, amazing garments
Shipping was super fast and sizing was great
1 sierpnia 2025
Odpowiedź od eu.toucheprive.com
Thank you so much for taking the time to share your positive feedback with us. Your kind words and thoughtful review truly mean the world to our team.
It’s incredibly rewarding to hear that our efforts to deliver outstanding service and high-quality products are making a difference. Your satisfaction is our top priority, and knowing that we’ve met your expectations is the best reward.
If there’s anything else we can do to enhance your experience or if you have any suggestions for us, please don’t hesitate to reach out. We’re always here to help.
Once again, thank you for being a part of our journey. We look forward to the opportunity to serve you again soon.
Warm regards,
The Touche Team
Çok dar
Aldığım tişörtün kesimi çok dardı geri gönderdim çok saçma hiç profesyonelce değil
29 lipca 2025
Odpowiedź od eu.toucheprive.com
Thank you for taking the time to share your feedback.
We truly appreciate your honesty, and we want you to know that your opinion is very important to us. We are committed to improving our service and will do our utmost to be more professional and provide you with a better experience in the future.
Your satisfaction is our top priority, and we hope to exceed your expectations next time.
A member of our team will be reaching out to you shortly to help resolve your issue.
Thank you once again for your valuable input.
Best regards,
Touche Customer Service Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.