I ordered a dress for my daughter. After receiving it she decided she didn’t like it. We promptly requested a return and shipped it back. Couture Candy worked with us to return the item and we agre... Zobacz więcej
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From the moment I saw that CoutureCandy had the SoulMates 3 piece silk outfit I was looking for, for my daughter’s wedding I was thrilled. Everything was so easy! Easy online ordering and I received... Zobacz więcej
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Insane return policy for any legit store. Be careful returns are store credit only, something, at least in their stores, they neglect to mention!!! Mail order "may be the same" i dont know, but pr... Zobacz więcej
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This dress is absolutely BEAUTIFUL & STUNNING! It compliments my body, great quality material and has stretch where needed. Will upload more pics once I officially wear it
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Informacje dotyczące firmy
Napisane przez firmę
Couture Candy is a trusted online fashion retailer specializing in authentic designer dresses for formal events, including prom, weddings, black-tie occasions, pageants, and evening wear. We curate a wide selection of 100% genuine designer gowns from well-known international and U.S. brands, offering styles for every body type, budget, and occasion. Founded in the United States, Couture Candy serves customers worldwide through a secure e-commerce platform, with transparent pricing, detailed product descriptions, and clear sizing guidance to help shoppers make confident purchasing decisions. Every item sold on our website is sourced directly from authorized designers or official distributors — we do not sell replicas or counterfeit products. We understand that ordering formalwear online requires trust. That’s why we prioritize accurate listings, responsive customer support, and reliable shipping, while clearly communicating our policies on delivery timelines, final-sale items, and designer-specific return terms. Our team is committed to assisting customers before and after purchase to ensure a smooth shopping experience. Thousands of customers choose Couture Candy for milestone moments such as proms, weddings, galas, and special celebrations. We value honest feedback and continuously use customer reviews to improve our service, website experience, and fulfillment processes. At Couture Candy, our goal is simple: to make luxury fashion accessible online while delivering authenticity, transparency, and dependable service.
Dane kontaktowe
4050 W. Sunset Road, Suite H – Dock Door 25, 89118, Las Vegas, Stany Zjednoczone
- (855) 445-8601
- cs@couturecandy.com
- www.couturecandy.com
3,4
Średnia
948 recenzji
Odpowiada na 64% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Horrible company policies and terrible…
Horrible company policies and terrible quality. They say free returns and it’s absolute BS! Don’t order from here…waste of money
10 kwietnia 2026
Opinia niezależna
Odpowiedź od CoutureCandy.com
Thank you for your review regarding Order #133646. We’re sorry our store policy and product quality did not meet your expectations. Our support team has been notified to review your concern. We appreciate your feedback.
Odpowiedź od CoutureCandy.com
Thank you for your review and rating. We appreciate your feedback.
Dress was identical to what site…
Dress was identical to what site showed. Very pretty
6 kwietnia 2026
Opinia niezależna
Odpowiedź od CoutureCandy.com
Thank you for your lovely feedback! We’re thrilled the dress matched your expectations and can’t wait to serve you again in the future.💛
Insane return policy for any legit…
Insane return policy for any legit store.
Be careful returns are store credit only, something, at least in their stores, they neglect to mention!!!
Mail order "may be the same" i dont know, but pretty sh* tty to find this out after you've purchased and no warning from cashier OR a sign.
3 kwietnia 2026
Opinia niezależna
Odpowiedź od CoutureCandy.com
Thank you for your review. We’re sorry for any confusion about our return policy and understand your concerns. We’ll use your feedback to improve. Please contact our customer support team if you need further assistance.
Terrible company
Terrible company- Very, very dishonest. Ordered a dress, received & it was too small. Attempted within 4 hours of receiving to return or exchange. They refused to allow either. It wasn’t on sale, it wasn’t a final sale & no where did it say it was not returnable. Then they offered a 10% rebate. I said yes since that was all I was going to get from them. Then they came back & said “if there is a 1-star review”, they will retract the rebate offer. There are lots of poor reviews online & on social media. Seems many people have had similar experience with them. Deceptive business practices.
24 marca 2026
Opinia niezależna
Odpowiedź od CoutureCandy.com
We apologize for the inconvenience. The item is a Final Sale and not returnable according to our policy. We offered a 10% rebate as a courtesy and value your feedback to help improve our service.
Customer service was friendly and…
Customer service was friendly and helpful. Dress is gorgeous!
18 lutego 2026
Opinia niezależna
Odpowiedź od CoutureCandy.com
We really appreciate your kind review! It’s great to know you had a positive experience and that your dress met expectations.💛
Odpowiedź od CoutureCandy.com
We’re so grateful for your feedback—glad you loved the dress!💛
I ordered with a coupon code that…
I ordered with a coupon code that showed valid right up to the point before submitting the order. It reflected a lower price (including the coupon), however, when I hit Pay the coupon went away and I was charged for the full amount.
I immediately called the company and was told they would forward to another department. I requested either they honor the code or cancel the order. Mind you, this was within their 4 hour cancellation policy.
I never received a cancellation email and they charged me in full.
20 marca 2026
Opinia niezależna
Odpowiedź od CoutureCandy.com
We regret the inconvenience you’ve experienced and understand your frustration. Please reach out to our support team with your order details so we can investigate this matter and assist you accordingly.
I appreciate the timeliness and follow…
I appreciate the timeliness and follow up of customer service to make sure that you’re satisfied with experience shopping with couture Candy.
19 marca 2026
Opinia niezależna
Odpowiedź od CoutureCandy.com
Thank you for your kind update! We’re pleased to hear our team’s timely response and follow-up made a positive difference. We’re always here if you need anything further.
Great experience
Great experience had the dress within a week and a half no issues at all!
8 marca 2026
Opinia niezależna
Odpowiedź od CoutureCandy.com
Thank you so much for your kind feedback! We’re delighted to hear everything went smoothly and that your dress arrived quickly. We hope to serve you again soon!
This is our favorite website to…Pageant
This is our favorite website to purchase pageant dresses and apparel.
22 marca 2026
Opinia niezależna
Odpowiedź od CoutureCandy.com
We’re so grateful for your support! Thank you for making us your go-to for pageant dresses and apparel.💛
I loved my dress!
I loved my dress!! Fits great and is very well made and beautiful. Shipping came in timely manner
15 marca 2026
Opinia niezależna
Odpowiedź od CoutureCandy.com
Thank you for your kind words! We're so glad you’re happy with the fit and that your order arrived on time.💛
The dress was exactly what my daughter was looking at!
The dress was exactly what my daughter wanted! The price was amazing! I was struggling to pay for the dress at the mall and decided to screen shot it and see where else I could find it. The delivery was super fast also!!!
12 marca 2026
Opinia niezależna
Odpowiedź od CoutureCandy.com
Thank you so much for your kind feedback! We’re thrilled to hear your daughter loved the dress and that you found a great price with fast delivery. We truly appreciate your support and hope to serve you again soon!
Very happy with my dress!…
From the moment I saw that CoutureCandy had the SoulMates 3 piece silk outfit I was looking for, for my daughter’s wedding I was thrilled. Everything was so easy! Easy online ordering and I received it so quickly. More beautiful in person than the advertising. A couple of days ago I received a call to see if I was satisfied! Excellent customer service as well! I look forward to ordering many items from them in the future!! And did I say it was also on sale! Great pricing!!
1 marca 2026
Opinia niezależna
Odpowiedź od CoutureCandy.com
We appreciate your lovely feedback and are so happy everything exceeded your expectations. Wishing you a beautiful celebration, and we can’t wait to welcome you back!💛
I ordered a dress for my daughter
I ordered a dress for my daughter. After receiving it she decided she didn’t like it. We promptly requested a return and shipped it back. Couture Candy worked with us to return the item and we agreed upon a 15% restocking fee and then refund to the original payment method. This was satisfactory for both of us.
13 marca 2026
Opinia niezależna
Odpowiedź od CoutureCandy.com
Thank you for your feedback. We appreciate your understanding and are glad the return was handled smoothly.
Beautiful!
The dresses I found on CoutureCandy.com are simply beautiful. The one I purchased was exactly as pictured, excellent quality, very reasonably priced and came very quickly. I am so glad to have found CoutureCandy!
2 marca 2026
Opinia niezależna
Odpowiedź od CoutureCandy.com
We’re delighted to hear your dress met expectations and arrived quickly! Thanks for choosing us—we hope to serve you again soon.
This dress is absolutely BEAUTIFUL &…
This dress is absolutely BEAUTIFUL & STUNNING! It compliments my body, great quality material and has stretch where needed. Will upload more pics once I officially wear it
17 marca 2026
Opinia niezależna
Odpowiedź od CoutureCandy.com
Thank you so much for your kind words! We’re thrilled to hear the dress fits beautifully and that you’re happy with the quality. We can’t wait to see your photos—thanks again for your support!
The dress came in and looks beautiful
The dress came in and looks beautiful. It came in earlier than expected. I'm so excited to wear this to my daughter's wedding.
6 marca 2026
Opinia niezależna
Odpowiedź od CoutureCandy.com
Thank you for your feedback. We're pleased to hear the delivery was earlier than expected and that you're happy with the dress.💛
Odpowiedź od CoutureCandy.com
Thanks for the great feedback! We're glad everything arrived quickly and the fit was just right. Enjoy your purchase!
From Easy Ordering to a Beautiful Dress — A Great Experience
CoutureCandy offers a wide selection of beautiful dresses that truly span every style and budget—from modest options to more extravagant statement pieces. I was impressed that the pricing felt fair and aligned with the quality of the dresses available.
The ordering process was straightforward and easy, and I appreciated how well they communicated throughout the process. I received updates from the moment I placed the order until delivery, which made the experience feel very reliable.
The dress arrived right on time and looked exactly like it did online. The craftsmanship was lovely, and it felt well made and elegant in person.
Overall, this was a great experience, and we will definitely be returning to CoutureCandy for future formal events and celebrations.
25 lutego 2026
Opinia niezależna
Odpowiedź od CoutureCandy.com
Thank you for your wonderful feedback! We’re thrilled that Couture Candy’s dresses and service met your expectations, and we look forward to helping you find the perfect outfit for your next special occasion. 💛
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