eu.toucheprive.com Recenzje 

Order was returned and I never got my money refunded, customer service isn't replying to my emails and no cutomer service number in The Netherlands.

The sizes are not right, most clothes are short in length and that is a pity because the collection is really beautiful. It's a shame!!!

I returned my order to this company almost three months ago, and I still haven’t received my refund. I contacted their customer service multiple times, and each time I was told there were “technical issues” and that I needed to wait, but they never specified how long. Since then, they have stopped responding to my emails completely.
This level of service is extremely disappointing. I followed all return instructions, shipped the item back, and provided proof, yet I’ve been left waiting for months with no resolution and no communication. I’m posting this review so other customers are aware of the ongoing issues with refunds and customer support.

Haven’t received my order and they don’t dare to reply to my claim while it has been more than 48hours. I should have been more conscious about the reviews claiming that it’s a scam, because it’s indeed is, don’t buy from them ! Yet they dare to answer that it was delivered but it wasn’t and they don’t even respond to mails I’m gonna report them asap. Never order from there!

I Made a return they received 10 days ago and noone is answering concerning my refund. This is not a correct way to behave. I’ll shortly report them to the police.

Die Retoure bearbeitet sich nicht und sie bezahlen nicht zurück.

Wir hatten die Waren am 31.10.2025 zurückgeschickt und laut Hermes sind sie am 04.11.2025 angekommen. Heute ist der 08.12.2025 und sie sind immer noch nicht zurückgemeldet, obwohl wir auch per Mail benachrichtigt haben. Hier lügen sie noch am 5. Dezember und erzählen, sie hätten Systemprobleme, sind aber lustig dabei.

I returned my items weeks ago, the courier confirmed delivery, and Touche Prive still hasn’t issued my refund. Customer service stopped responding entirely. After checking other reviews, I can see many customers reporting the same refund problems. I strongly recommend avoiding this company, as you risk not getting your money back.

IF YOUR REFUND IS OVERDUE and customer service isn’t responding, don’t wait and immediately request a chargeback through your bank. It’s one of the most effective ways to get your refund. And if Touché Privé gets too many chargebacks, banks can hit them with heavy fees or even cut off their ability to accept card payments.

If there is a -10 stars I would probably do that! As it seems that this is a total fraud company, bad quality and no refund after you return your items! It has been 15 days already and I can see that they have received it but still nothing! They also don’t reply to your emails.

Me han traido un vetsido que no he pedido EU18879 y he perdido a etiqueta de devolucion, y nadie contesta para ver como lo devuelvo.

Faites attention,
Ils ont reçu mon colis de retour ( des vêtements troués et déchirés)et ils ne répondent pas aux mails et ils ne m’ont pas remboursé
Des voleurs…

It’s been 3 months, I sent the package back and still didn’t get my money back. It’s scam guys!! Go buy some where else.

My experience with Touché Privé has been deeply frustrating. I returned my items months ago, and the company confirmed receiving them, yet my refund has still not been processed. Despite multiple follow-ups on my part, I have received nothing but repeated apologies and vague explanations about “technical issues,” with no actual progress.

What makes the situation even worse is that customer service has now completely stopped responding to my messages. I am left without my refund, without any updates, and without any indication that my case is being handled at all.

This level of service is simply unacceptable. A company should honour its commitments, communicate transparently, and process refunds within the promised timeframe. Sadly, Touché Privé has failed on all counts.

I cannot recommend shopping here and will not be purchasing from them again.

Sipariş verdiğim bir ürün sayfada set yazıyordu yelek pantolon bu yüzden sipariş verdim fakat sadece yelek geldi. Bildirdim geri dönüş yapılmadı bu markaya yakıştıramadım bu durumu çok memnun olmama rağmen tekrar sipariş vermeye çekiniyorum artık malesef😔

Nog steeds hebben wij de bestelling niet ontvangen. Wij hebben het besteld op 31 oktober Op de site staat binnen 48 uur geleverd. Mocht ik binnen 48 uur geen reactie hebben zullen wij aangifte doen. Er word niet voldaan aan de wettelijke eisen en daarbij valt er geen contact op te nemen met het bedrijf!

3 artikelen terug gestuurd en meerdere malen gemaild maar nu een maand later nog steeds geen terugbetaling en ook geen reactie op mijn emails!! Dit zijn oplichters!!

Wil een bestelling terugsturen maar het gaat zo moeilijk alsof ze het niet willen!!
Ze maken valse beloften. Aub niet bestellen bij dit bedrijf

3 tane iade ettiğim ürün hala parası yatmadi

Mir gehts wie alle anderen Käufern auch. Ich bekomme mein Geld nicht zurück! So etwas habe ich in Deutschland noch nie erlebt. Daher versuche ich von hier aus die zuständige zu erreichen.

Sehr geehrte Damen und Herren,

ich habe meine Bestellung bereits vor mehrere. Wochen retourniert, doch die Rückerstattung ist bislang nicht erfolgt. Ich bitte Sie daher letztmalig, mir den Betrag umgehend auf das ursprüngliche Zahlungsmittel zu erstatten.

Sollte die Rückzahlung nicht innerhalb der nächsten 7 Tage erfolgen, werde ich den PayPal-Käuferschutz einschalten, mich an die Verbraucherzentrale wenden und gegebenenfalls auch meine Rechtsschutzversicherung einschalten.

Nog steeds geen geld terug na retour en geen antwoord per mail.

Ich habe vor 4 Wochen eine Rücksenung gemacht. Bis Heute habe ich mein Geld nicht zurückbekommen! Telefonischer Kontakt absolut nicht möglich, per Email schwer erreichbar.
Falls ich mein Geld so schnell wie möglich nicht zurückbekomme, werde ich einen Anwalt einschalten!
Beste Grüße an das Team Touche Prive!