Equifax Canada Recenzje 

I’d rate it at zero if I could! The 7 months of hell I’ve been through with Equifax as an executor is beyond description. If I ran this company I’d be ashamed. If I worked for it I’d be ashamed. Every single person and process I’ve encountered is inept.

Staff have twice told me things that are factually WRONG regarding directions on Equifax’s website. They then patronized me saying that I WAS WRONG when I was reading to them directly them from the Equifax website! (Twice staff told me that I must submit two pieces of my government issued ID though the website and the death notice fork indicate that only one piece is required!)

Staff told me that I didn’t submit a document (death certificate) as part of a mailed submission but I have a photocopy of the entire package that I mailed which included the death certificate!

Further, staff told me to resubmit the death notice form online for the SECOND time (my third time in entirety because I also submitted a form and documentation by mail after Equifax denied my first online death notice form without explanation of what was wrong with it). This 3rd time, I was told by staff that I must resubmit online on the basis that according to Equifax staff the paper package I mailed was missing the death certificate! However, I can’t now submit the death notice form because the form won’t allow me to upload a file (a will) larger than 10 mg nor will it permit uploading more than 3 documents (though staff told me I must upload FIVE documents - the deceased’s will, the deceased’s death certificate, 2 pieces of my government issued, and my tax notice or utility bill.

It’s astounding that a company can be this dysfunctional yet hold so much power and make money. I used to have a credit monitoring subscription but cancelled it and I’d never give this business one cent again. I now pay for identity theft insurance elsewhere and it costs less.

The government should also be ashamed that it does not protect the deceased from identity theft without going thorough this deplorable company.

Il nous avise qu'il y a un changement adresse. Il est impossible de savoir quel institution qui change notre adresse (11 fois en 7 mois). On mets la question sur leur formulaire, il envoie un email sans donne la reponse. Tu reparle a un agent qui et fait remplir le document. Mais JAMAIS DE REPONSE

Horrible Service, No cancelation option on the online website and they make you call them for a simple cancelation of the product. When you ask them why they claim it's for security reasons but obv thats some bs and they just expect you to get lazy and not call so they keep getting paid for NOTHING!

They make it very hard to cancel. Cannot cancel online. Only by phone and they are not open 24/7.

This is THE WORST company. I paid them 21/month for over a year - BARELY used my account, and to cancel the account, you have to call them and they as you way too many personal questions to "confirm your identity".

I could barely understand the agent helping me due to both her accent and their awful phone system cutting in and out. She was kind enough and clearly just reading off a screen - but the process to cancel my account took over 20 mins. They tried offering me a discount etc...
Very frustrating experience. I will never use them again. Also - my bank app (TD) not has a credit score integrated their banking app... for free.

The government has to clamp down on Equifax or do away with them altogether. The other day I received a email telling me that my credit score went down a lot and it wasn’t clear why it down. My guess is my credit card company gave me another card and that’s what hurt me with Equifax. TransUnion did not touch my score.
I am calling a Lawyer to see where my rights are with Equifax. A petition is necessary to get the government to take action. Unfortunately I was scammed, before that my credit score was in the 900 range and I got my finances back in order paying my cards off like clockwork but Equifax makes it impossible to move ahead because they put you in a category that you can’t get out of. This credit utilization of keeping your spending under 30% is absolute B.S.. I’m being treated like a child that cannot be trusted and it’s very insulting. I don’t have a car and I need to send away for items. I truly regret signing up with Capital One for this reading and Equifax exploits ever further. I’m really hope a class action lawsuit will take place one day. We need to contact our MPs about how Equifax goes way too far with our financial rights. They need to be called out and to be investigated.

Trying to get my credit report from Equifax is like pulling teeth. They want me to buy a subscription in order to get it. They actually do not know it's the law in Canada that both trans Union and Equifax must provide a free credit report. My trans Union is correct Equifax is full of errors. Over 200 points worth. Calling my lawyer. Yes, Canadians are legally entitled to a free copy of their credit report from each of the two main credit reporting agencies in Canada, Equifax and TransUnion. You can access these reports online for free, and you also have the option to request a free copy by mail, phone, or in person.

Had a possible issue involving my credit score. Accessing TransUnion via my bank (RBC) was no problem. Equifax, on the other hand, was a brutal experience. I signed up for their online service, only to be directed to a screen showing an error message. When I tried to login, it directed me to a blank page. I tried this in Safari and Chrome, with the same results. Had to waste time calling Equifax to make sure I didn't accidentally give my information out to a fraudulent site. After wasting 30 minutes on the phone, it was confirmed that the error message and blank page was "normal" as my account was still being verified!?!? Customer service rep was not helpful. When I finally accessed the site, I'm prompted to pay $24.95/m for a service that will allow me to access MY credit score "for free". It's not free, unless you have it mailed to you. This company is a scam and the government should do away with private companies controlling our ability to access, dispute, confirm, etc our credit scores.

A joke
I've had them put a fraud alert on my account before and they continue to allow people to do shit on it.

It's very frustrating.

This message is to politicians in canada. Every single equifax workers are foreigners and they have all our personal information. Whenever I call equifax next few days I get scam calls with our information in their hands .we should stop this outsource job practices in this country ..they are not nice.

Always mixing profiles with someone else. Other person don’t have anything common with me, still they end up mixing profiles every year my credit score drops because of this. Then there is 2 month process to sort everything out, only to find everything went to shit next year again.

Incapable d'expliquer une baisse de ma cote en mai 2025 suite à une hausse en avril 2025 alors que mon crédit s'est amélioré et que des dettes ont été payées, je crois qu'il lisait une réponse toute faite
Me donne des détails qui ne tiennent pas la route , me parle d'une transaction du 12 mars, je regarde et je constate que c'est le 12 mars 2024 !!!
J'ai fini par terminer l'appel car c'était du gros n'importe quoi
Service vraiment nul

The call centre is extremely noisy, so much that you can barely hear the person you are talking to. Phone connection is also very poor. You constantly have to repeat yourself or ask them to repeat. Not the staff's fault just bad phone system and most likely a very crowded call centre.

I had to get an Equifax report for a bank that wasn't doing its job correctly. (TD). In order to get this report I had to sign up for $26/month. After I received the report I cancelled my subscription because I only needed it for this one thing. The cancellation process was at least 30 questions where they kept trying to get you to keep signing on. At the end of which I was told that it was indeed cancelled only to be billed the following month. It's impossibly hard to cancel your subscription with Equifax. Try to find a different way to get your information. I had to block them on my credit card.

you cant cancel online, operator said they haven't got around to automating the system. outsource their customer service to foreign call centers. the epitome of what's wrong with current Canadian coronation.

Absolutely horrible automated system

I hate it I ever have to get anything from equitable they are a nightmare to work with and just horrible customer service in all areas!!

Avoid at all costs

bad service and trash customer service staffs. They don't wanna cancel my subscription

DO NOT GET THIS SERVICE!!!!!! GET CLEARSCORE INSTEAD!!!! Scammers I have been trying to cancel my account for months. When I finally did they still charged me for the next month and said because I cancelled it on my bill day. Unbelievable