EQUIDRY Recenzje 

434
•
Wynik TrustScore: 4 na 5

4,1

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I bought a smock at the end of January, wore it for a bit before the uk became a raging inferno for the rest of the summer. Grabbed it back out the cupboard recently and noticed a seam on the insi... Zobacz więcej

Oceniono na 1 z 5

Website reviews are filtered only positive ones being shared. I was invited by Equidry to share my feedback. I wrote a fare honest review about the product they sent me, which surprise surpri... Zobacz więcej

Oceniono na 5 z 5

I was bought the all in one as a gift, there was a slight issue with one of the zips, i contacted the Equidry team who were really helpful, they paid for the return and sent out a replacement. Past tw... Zobacz więcej

Oceniono na 5 z 5

I purchased two long coats for gifts, both items were put purchased separately. Being male I got them both wrong. The staff were very helpful in assisting me getting these orders right and made the re... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep jeździecki

Napisane przez firmę

Designed by Riders, for Riders. Our coats are designed by riders, for riders, combining real-world riding experience with exceptional all-weather protection. Every detail is thoughtfully engineered to meet the demands of life both in the saddle and on the yard. From our original oversized coats with a 20,000mm waterproof rating to our fitted waterproof riding jackets packed with equestrian-focused features, you can rely on EQUIDRY to keep you protected from the elements. EQUIDRY is the trusted choice for equestrians seeking waterproof coats & jackets that truly delivers on complete weather protection. With advanced EQUIGUARD® waterproof technology, every EQUIDRY equestrian waterproof coat keeps riders warm, dry, and comfortable year-round. Be ready for every adventure with our matching EQUIDRY Dog Coats, featuring a 20,000mm waterproof rating.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

434 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 57% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(434)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 27

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

A couple of design flaws

A gift from my husband, my All Rounder is excellent for wet and cold weather walking, but has 2 flaws - the hood is huge and not adjustable so blows down in windy weather. The hand warming pockets are positioned low, so the rain runs down sleeves into pockets, and are lined with thermal fleece so don't use body heat to warm your hands as most hand warming pockets do.

8 lutego 2024
Opinia niezależna
Oceniono na 5 z 5

Great coat, great service

Bought as a present for my daughter’s riding instructor, and he’s very pleased with it. Website was easy to navigate, product description was very helpful and detailed, delivery was speedy.

25 stycznia 2024
Oceniono na 1 z 5

Arrived with stitching undone and late

Waited over a week longer than delivery stated only to receive a coat where the stitching is coming undone before it’s even out of the bag - left seriously out of pocket and inconvenienced to get to high street and return it as (they won’t pick it up from Channel Islands) or be stuck with a very expensive tatty broken coat - very disappointed

Updated after reply: I didn’t receive anything. Got an offer of 10% discount which would not even cover the cost of me getting to the high street to get it returned or repaired let alone any postage cost so I’m stuck with a very expensive broken coat or paying for more. If you can’t service offshore customers you shouldn’t. Or just don’t send faulty products and where you do, take responsibility and fix it.

20 stycznia 2024
Opinia niezależna
Logo EQUIDRY

Odpowiedź od EQUIDRY

Hi Carla,
Thank you so much for your feedback. I am once again extremely sorry you received a faulty coat. As Becky explained unfortunately we are unable to arrange free pick ups returns to the Channel Islands. I can see she has refunded your postage fees to ensure the return costs were covered by ourselves. I hope your query has all now been resolved for you. Thank you once again. Best wishes, Becca

Oceniono na 5 z 5

Very efficient

Very impressed - I purchased an Equidry coat online and even though I had to return it due to a size issue, the company were very efficient when processing the refund. I will definitely use them again when the time comes for a new coat!

3 stycznia 2024
Opinia niezależna
Oceniono na 4 z 5

Coat is amazing love it!

Coat is amazing love it!! but had to send first one back as size was not right and that costs alot and that was with following the size guide on website, so I think they could maybe make that clearer by also adding measurements? Also because I has then brought from you and opted for the 150 pounds to be store credit, for when I brought the next size one I even brought the more expensive one too, it made me pay for the postage again. I think that was a bit cheeky considering it's ment free. So trick is definitely get the right size the first time. But best coat I own that's for sure I love it!

24 listopada 2023
Oceniono na 5 z 5

Absolutely love my Equidry Evolution…

Absolutely love my Equidry Evolution All Rounder. It was not the colour I originally ordered but due to circumstances beyond control I was sent out an olive green and grey one and it arrived on Saturday which was a very wet and cold day so couldn’t have come at a better time . Feeling warm and toasty and looking stylish more than fitted the bill. Looking forward to going riding in it. The only thing I was surprised about is that it does not have a hook inside the collar area for hanging up but apart from that minor detail I couldn’t fault it. THANKYOU Adam for sorting it out. Much appreciated and it came the very next day I am happy 😃 to say 🤩*****

9 grudnia 2023
Oceniono na 2 z 5

Faulty coat

The coat itself is very warm and comfortable, however when it arrived the waterproof zip was broken and didn’t close. I contacted equidry and they offered to exchange, so I did this and it took a week to send off and have a new one returned. However this coat also had the same issue! Again I was able to exchange for another one and the return process took another week which I was left with out a coat (as stupidly chucked my old one!). The new 3rd coat arrived but unfortunately had the same issue yet again, it was clear there was an issue with the batch so I asked to exchange with a different model however I had no response from my emails. I then called equidry and the call handler was very apologetic about what had happened so far however advised I couldn’t exchange for anything else as everything is out of stock (just unfortunate timing). Since then I have sent 3 more emails as I had agreed to return for a refund but I have since not heard from equidry and have not received a returns label. I did email asking if a partial refund could be made so that I can get the coat fixed but I haven’t had any further response? So I guess I’ll be keeping the broken coat as I’m not getting any further contact! It’s a shame because I really do like the coat but for the amount paid I would have liked one that wasn’t faulty.

8 grudnia 2023
Opinia niezależna
Logo EQUIDRY

Odpowiedź od EQUIDRY

Hi Ellie,
Thank you for getting in touch with your feedback. Our customers mean the world to us here at EQUIDRY and the whole team works extremely hard to ensure we provide the highest level of customer service so I am extremely sorry to hear you are disappointed with the service you have received. I have tried to find your email correspondence however have been unable to do so. If you would like to email me at support@equidry.co.uk I would be happy to look into this further for you and so I can check your initial query was resolved for you. Many thanks, Becca

Oceniono na 4 z 5

£169.99 for a coat with no hanging loop!

I would love to give this coat (allrounder) 10/10 but it falls short on two points.

When putting the coat on, the left sleeve lining pulls through and shows as an orange cuff.

I believe at £169.99 a coat should come with a way to hang it on a coat hook! There is no loop in the back of the coat for hanging, I have to hang the coat by the hood.

You may need to order one size smaller than you would expect as the coat fit is extremely generous.

2 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

Best coat I've ever had ♥️🐮🐴🐑

I can only say good things about equidry I've had two coats and two caps from them in last 6months last order was Saturday 25th Nov and it arrived before 11am today Monday the 27th any time I've emailed them they get back to you as soon as they can usually same day I'm very happy with my all-rounder coat lovely and cosy will definitely be a return customer thank you Becca for 100% customer service . Debby Smith.

25 listopada 2023
Opinia niezależna

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