Orders 3 number elastics, only received two, emailed to chase the third with no acknowledgment but did answer other question. Haven’t bothered chasing as felt they were not great quality so have purch... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
John & Amanda were so helpful, from booking appointment to go visit the shop, to pre-selecting items to suit and supporting final decision on items that will create the perfect showing look. Would hig... Zobacz więcej
Reakcja na opinię
Honestly the best customer service you will get! Massive life savers at the London international this year when my older horse decided he was young again and we needed a last minute calmer! Also am... Zobacz więcej
Reakcja na opinię
I had a little issue with one of the shirts, I didn't ask for a refund just wanted to bring something to their attention. Exchange arranged. Ive made contact with them a few times now over different t... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Dane kontaktowe
Zjednoczone Królestwo
- 07710550438
- info@showponyprep.com
- www.showponyprep.com
4,3
Doskonała
442 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 75% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent products at good prices.
3 lipca 2026
Cannot fault this company
Cannot fault this company. Everything is to a extremely high standard with a show stopping ' wow ' look.
2 czerwca 2026
Amazing shop
Amazing shop. Amazing staff. Always willing to help out. Love the personal touch they offer.
10 lipca 2026
Opinia niezależna
Items I ordered and paid for were not…
Items I ordered and paid for were not received.
3 grudnia 2025
Odpowiedź od Showponyprep
Hi Karen
I'm really sad to see this review, i've just checked on our systems and i can see just two orders in your name over the past 4 years. One was in 2020 and the other was in december last year for a pair of £5 sale shoes.
The shoes have a tracking number attached to them (NZ138461129GB) and are showing that we dispatched them and sent you a confirmation email of the same the day after you purchased (3.12.25)
We would really appreciate your support in resolving this as i feel its a little unfair to leave a 1 star review without giving us the chance to try and support a resolution for something we have dispatched and believed was fulfilled.
Many thanks
Karlie
info@showponyprep.com
Excellent and efficient
Excellent and efficient customer service and products are first class
5 maja 2026
Odpowiedź od Showponyprep
Hi Cerise
Thank you so much for your lovely review.
We love it when we can get it right for our customers.
Have a fab season
Karlie x
Complaints not great
The items is bought from show pony prep have been beautiful, and would have been a 5*, however I complained via email about a pair of expensive jodpurs bubbling after one use, and never heard anything back, which is disappointing so ill find jodpurs elsewhere now, but the shirts and pins are lovely
6 maja 2026
Odpowiedź od Showponyprep
Hi Melissa,
Thats sad to hear, i will look into this with the team so we can work out why we let you down on this occasion with our customer service.
Karlie x
Disgusting
Disgusting, horrible women. Has took rocky the rottweiler and refused to sign the contract because she wants to breed from a animal with health issues. Vile women
2 lipca 2026
Opinia niezależna
Odpowiedź od Showponyprep
We are extremely disappointed that our business has been targeted with a review relating to a private matter entirely unrelated to SHOWPONYPREP.
The reviewer has never been a customer of our business, and this review does not concern any product, order or service we have provided.
The allegation that I intend to breed from Rocky is entirely unfounded, unsupported and strongly disputed. Rocky is a family pet, and this private disagreement has no relevance whatsoever to our business or our customers.
We have reported this review to Trustpilot as it does not represent a genuine customer experience and instead concerns an unrelated personal matter.
Disappointing customer service after…
Disappointing customer service after wrong size product sent had to chase up refund and then only refunded product no postage.
8 kwietnia 2026
Our pink short sleeved showing shirt…
Our pink short sleeved showing shirt has bobbled after 1 wear. Literally worn for a few hours. Wouldn’t recommend this item. Purchased from a shop an hour from home so a 2 hour round trip and Show pony not interested in helping
24 czerwca 2026
Opinia niezależna
Odpowiedź od Showponyprep
Hi Katie
I have checked all of our systems and been unable to locate your order. You have mentioned in your review that you didn't purchase this item with us so i feel it isn't something you should be reviewing on this business page. Please contact the retailer you purchased from so they can action in line with their procedures.
Many thanks
karlie
Lovely browband looks perfect on my 3…
Lovely browband looks perfect on my 3 year old!
Great service too.
10 kwietnia 2026
Odpowiedź od Showponyprep
Love the fact you love the browband we made for you!
It always makes it all the more special when customers pop on to provide feedback and reviews :-) we appreciate you and your custom!
Have a fab rest of the season
Karlie xx
Great communication and service
Great communication and service. My personalised brow band was exactly as I had asked for and looks fabulous on my horse.
5 marca 2026
Odpowiedź od Showponyprep
Hi Helen
Super pleased you are loving your browband. It makes all the hours i spend in my browband room worthwhile.
Have a fab rest of the season.
Karlie x
Absolutely perfect!
Absolutely perfect. The product was made to perfection and exactly how I wanted it. Showponyprep even saved my life when I had a disaster with the browband... it broke just before my class and they supplied me with a brand new one immediately before I went in!! Will definetely be using them again!
5 lutego 2026
Odpowiedź od Showponyprep
Hi Kory
Im super pleased you were happy with the items you purchased from us and that we were able to help you in your time of need.
We truly believe in treating our customers like a part of our larger family and love supporting and watching your success.
Have a fab rest of the season
karlie xx
They are the best for all your show…
They are the best for all your show stuff we have everything show jacket blouses ties tie chain tie pin fast delivery
2 lutego 2026
Odpowiedź od Showponyprep
Thank you so much for your wonderful review - it means the world to our family business xx
Items were great quality and delivered…
Items were great quality and delivered quickly
21 stycznia 2026
Odpowiedź od Showponyprep
Thank you so much for your wonderful review - it means the world to our family business xx
Lovely company to deal with. Professional and at the same time sincere
Lovely company to deal with
9 stycznia 2026
Odpowiedź od Showponyprep
Thank you so much for your wonderful review - it means the world to our family business xx
Odpowiedź od Showponyprep
Thank you so much for your wonderful review - it means the world to our family business xx
Lovely numnah arrived on time & well…
Lovely numnah arrived on time & well packed, will definitely order again
3 grudnia 2025
Odpowiedź od Showponyprep
Thank you so much for your wonderful review - it means the world to our family business xx
Went for a fitting for a show jacket …
Went for a fitting for a show jacket the girls were lovely, very helpful and knowledable
3 grudnia 2025
Odpowiedź od Showponyprep
Thank you so much for your wonderful review - it means the world to our family business xx
Odpowiedź od Showponyprep
Thank you so much for your wonderful review - it means the world to our family business xx
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.