EPC Recenzje 83

Odpowiedź od EPC

17 paź 2025

Hi Andy,

Thanks for the great feedback! We’re delighted to hear you found our team friendly, helpful, and knowledgeable — that’s exactly what we aim for on every visit.

We really appreciate you choosing EPC and look forward to helping you again in the future.

— The EPC Team

Odpowiedź od EPC

17 paź 2025

Hi Shelley,

Thank you for sharing your experience. We’re so pleased to hear that James was able to help you quickly and guide you through resolving the issue without any extra cost — that’s exactly the kind of customer care we want to deliver.

It’s great to know you’ve trusted us with your heat pump for several years now, and we’ll always be here to support you whenever you need us.

Thanks again for your kind words and continued trust in EPC!

— The EPC Team

Odpowiedź od EPC

17 paź 2025

Hi Jeanette,

Thank you for such a lovely review. We’re so pleased to hear that our engineer’s professionalism and attention to detail made a difference to your experience. Small touches like wearing shoe covers may seem simple, but we know how much they matter in respecting our customers’ homes, so it’s great to hear you appreciated that.

It’s wonderful to know you feel confident in the work carried out — that’s exactly the peace of mind we aim to deliver with every service. We truly appreciate your feedback and look forward to supporting you again in the future.

— The EPC Team

Odpowiedź od EPC

24 wrz 2025

Hi Mark,

Thanks so much for the great feedback! We’re really pleased to hear the system has been running well and that you’ve found the service efficient and friendly. I’ll be sure to pass your comments on — it means a lot to the team.

We look forward to looking after you and your system again at the next service.

Best regards,
The EPC Team

Odpowiedź od EPC

24 wrz 2025

Hi Bernard,

Thank you for the 5-star review! We’re glad to hear you found the service both efficient and informative, and that your heat pump is in good shape. We really appreciate your feedback and look forward to supporting you again in the future.

Best regards,
The EPC Team

Odpowiedź od EPC

24 wrz 2025

Hi Jack,

Thank you for the fantastic feedback! We’re so pleased to hear Marc looked after you so well from start to finish. I’ll be sure to pass your comments on to him — it’ll mean a lot.

We really appreciate you choosing EPC and look forward to supporting you again in the future.

Best regards,
The EPC Team

Odpowiedź od EPC

24 wrz 2025

Hi Mrs. Craig,

Thank you for your kind words and 5-star review! We’re delighted to hear you found our service professional and that the team went above and beyond your expectations. Feedback like this really motivates us to keep delivering our best.

Best regards,

Odpowiedź od EPC

24 wrz 2025

Hi Liz,

Thank you so much for your lovely review! We’re delighted to hear that Mark looked after you with his usual friendly and efficient service. Your recommendation means a lot, and we really appreciate your continued trust in EPC.

Best regards,
The EPC team

Odpowiedź od EPC

24 wrz 2025

Hi Collin,

Thank you for the great feedback! We’re really pleased to hear you found the visit punctual, professional, and informative. It’s always important to us that we take the time to answer questions and explain things clearly, so it’s great to know that came across.

We really appreciate your trust and look forward to supporting you and your heat pump in the future.

Best regards,
The EPC Team

Odpowiedź od EPC

24 wrz 2025

Hi Phillip,

Thank you for the fantastic feedback! We’re so glad to hear you’ve had such a positive experience year after year. Mark will be really pleased to know his professionalism and clear explanations make a difference.

We truly appreciate your continued trust in us and look forward to looking after your heat pump for many years to come.

Best regards,
The EPC Team

Odpowiedź od EPC

24 wrz 2025

Hi Mark,

Thank you for the brilliant feedback! It’s great to hear you found the service prompt, efficient, and thorough — and that the technician left a positive impression. That’s exactly what we aim for.

We really appreciate your review and look forward to looking after you again in the future.

Best regards,

Odpowiedź od EPC

8 sie 2025

Thank you so much, Katie! 🌟
It means the world to hear that you’ve had another five-star experience with us. Consistency is what we strive for, and we're so glad to know we're delivering that for you. Always here when you need us!

— The Team at EPC

Odpowiedź od EPC

7 sie 2025

Hi Peng,

Thanks so much for the kind words — we really appreciate you taking the time to leave a 5-star review!

We know how disruptive a heat pump issue can be, so we’re glad we could jump on it quickly and get things sorted without fuss. Speed and simplicity are what we aim for, and it’s great to hear that came through in your experience.

If you ever need anything else, we’re just a message away.
Thanks again for the recommendation!

— The EPC Team ⚡

Odpowiedź od EPC

6 sie 2025

Hi Louise,

Thank you so much for the fantastic review and recommendation! We're thrilled to hear that Marc has been able to guide you through the early stages and help spec the right system for your needs — no fluff, no overkill, just honest, tailored advice to get you the best performance.

We know how many questions can pop up during this process, and it’s great to hear that Marc was able to cover everything clearly and thoroughly. That’s exactly how we aim to support every customer — knowledgeable, transparent, and always on your side.

Looking forward to delivering the install and seeing everything come to life. If there’s anything else you need in the meantime, just shout!

– The EPC Improvements Team

Odpowiedź od EPC

1 sie 2025

Hi Mahendra,

Thank you so much for the fantastic review and for sticking with us these past few years — it really means a lot. It’s great to hear you’ve been happy with both the system and the support from our team. You're absolutely right — these systems do take a bit of learning at first, but once they're dialled in, they should run like clockwork.

We’ll make sure Mark sees your kind words — he takes pride in being thorough and dependable, and it’s clear that shines through.

Thanks again for your trust and continued support. We’re not going anywhere — and we're always here if you need us.

– The EPC Team

Odpowiedź od EPC

28 lip 2025

Hi Ms. Cocker,

Thank you so much for taking the time to leave us such a detailed and thoughtful review – it really means a lot to our team. I’m especially glad you mentioned that we’ve been able to keep your older air‑source heat pump running smoothly. Those early generation units can be a bit quirky, and, as you’ve experienced, not every company has the confidence or experience to work on them. We’ve been working with renewable heating systems since their early days, so our engineers have been around the block (and back) with just about every make and model. That depth of knowledge is what allows us to walk in confidently and keep older kit ticking along efficiently when others might throw in the towel.

We also know that punctuality and reliability aren’t optional extras – they’re the basics of good service. In our experience, regular servicing on an aging unit is not just a box‑ticking exercise; it genuinely extends the life of the hardware and keeps it performing as efficiently as possible. That’s why we take a thorough, consultative approach to maintenance rather than just giving it a quick once‑over.

If you ever have questions about the system’s performance, or if you’re curious about whether future upgrades could save you money in the long run, feel free to give us a call. We’re always happy to chat through options and help you plan ahead rather than reacting when something breaks down.

Thanks again for the recommendation – it’s the highest compliment we can receive. We look forward to keeping your air‑source heat pump humming along for many more years.

Warm regards,
The team at EPC

Odpowiedź od EPC

17 lip 2025

Thanks so much for the fantastic review, John!

It means a lot coming from someone as experienced in the self-build space as you are. We know how much is riding on getting the renewable element right for your clients — so we always aim to bring the same level of care and precision whether we’re advising on system design, getting installs done on time, or being available for post-install queries.

We’re genuinely thrilled that our approach has delivered value for your clients and earned your confidence. Thanks again for the recommendation — we really appreciate it.

All the best,
The EPC Team

Odpowiedź od EPC

15 lip 2025

Hi Stuart,

Really appreciate your feedback — it’s great to hear you've had a consistent point of contact with Marc over the years.

He's got a solid grasp of our systems and genuinely enjoys getting into the detail, so I’m glad that’s come through in your experience. We know how important it is to have someone who not only understands the technical side but is also responsive when changes or discussions are needed.

Thanks again for taking the time to share that — and if there's ever anything you need, just shout.

Best,
Craig
EPC Improvements

Odpowiedź od EPC

15 lip 2025

Hi David,

Thanks for the feedback — really glad to hear our input helped steer things in the right direction.

We always aim to give straight, practical advice, especially when it comes to balancing upfront investment with long-term value. Helping you find the most cost-effective solution for your commercial upgrade was exactly the kind of challenge we enjoy.

Appreciate the recommendation — and if you ever need anything further down the line, just get in touch.

Best,
Craig
EPC Improvements

Odpowiedź od EPC

30 cze 2025

Hi Kirsty,

Thank you so much for the lovely review! We're really pleased to hear that the heat pump service went smoothly and that our engineer left a great impression. We pride ourselves on being both thorough and friendly, so it’s fantastic to hear that came through in your experience.

Making sure everything – from the pump to the radiators – is working just right is a big part of what we do, and it's brilliant to know you felt looked after. Thanks again for your continued support – we look forward to working with you again in the future!

Warm regards,
The EPC Team