EPC Recenzje 83

Odpowiedź od EPC

23 gru 2025

Hi Claudia, thank you so much for such a generous review — it genuinely means a lot to us. Looking after your system from installation through to ongoing annual servicing is exactly how we believe things should be done, and it’s great to hear that consistency, reliability, and trust have come through over the years. We’re really grateful for your continued support and kind words about the team. If you ever need us, we’re always only a call away.

Odpowiedź od EPC

23 gru 2025

Thank you for taking the time to set out your concerns. We are sorry that your experience did not meet your expectations and appreciate the opportunity to clarify the situation.

At the outset of the project, EPC provided an installation timeframe that was fully in line with our standard process and industry norms for heat pump installations of this type. This timeframe was contingent on all prerequisite works being completed and signed off, which was clearly outlined in the documentation provided at deposit stage. An installation date was available within the agreed timeframes once the project was ready to proceed.

We acknowledge that your original point of contact left the business during your preparation phase. While the project itself remained active and managed internally, we accept that this change should have been communicated more clearly and we apologise for the frustration this caused.

Regarding the deposit, EPC is not withholding it in full. As set out in the terms you signed, the deposit is refundable subject to deductions for costs already incurred. By the time cancellation was received, the project had progressed to an advanced pre-installation stage, including system design, specification, manufacturer coordination, administrative processing, and resource allocation. These costs are material, not minor, and are currently being itemised in line with the contract.

We also apologise that the refund process has taken longer than expected. This period coincided with our busiest operational window of the year, and we experienced unforeseen staff absences due to sickness. That said, we recognise this does not change your expectations, and the matter is now being actively progressed.

A director of EPC will be in direct contact with you to finalise the refund calculation and bring this to a conclusion. Our intention has always been to resolve this fairly and in accordance with the agreement, not to delay or avoid repayment.

While we regret that you chose not to proceed with EPC, we wish you well with your installation and trust the above clarifies our position.

Odpowiedź od EPC

23 gru 2025

Hi Emmanuel, thank you for such a detailed and thoughtful review — feedback like this really means a great deal to the whole team.

We’re especially pleased to hear that the system has performed flawlessly over the past two years and that our support around controls and servicing has been prompt and helpful. Your comments about the decision-making process are important to us — we’ve always believed that heat pumps aren’t a one-size-fits-all solution, so giving clear, honest advice without pressure is the right approach.

The planning process at the time was far from straightforward, and we’re glad we could take some of that burden off your shoulders and help steer things through. As for the garage install — you’re absolutely right, that was no small task, and it’s great to hear the ingenuity and care of the installation stood out.

We really appreciate your continued trust in us for servicing, and we’d be delighted to help with your solar installation when the time comes. Thank you again for the recommendation — it means a lot to us.

Odpowiedź od EPC

23 gru 2025

Hi Elizabeth, thank you for taking the time to leave such a kind review. It’s great to hear that the system design and installation have continued to perform well, especially given it’s a more bespoke setup. We take a lot of care with non-standard systems, so it’s good to know that shows through in both performance and servicing. James and Mark will really appreciate the mention. As always, we’re here if you have any questions or need support in the future.

Odpowiedź od EPC

23 gru 2025

Hi Alastair, thank you for the great review. We’re really pleased to hear that your second service went just as smoothly and that the team delivered exactly what you expected. Mark and the rest of the EPC team take a lot of pride in being reliable, professional, and knowledgeable, so your recommendation means a lot to us. We appreciate your continued trust and look forward to supporting you in the years ahead.

Odpowiedź od EPC

23 gru 2025

Hi Mike, thanks very much for the review. We’re pleased to hear that your annual service was carried out professionally and that Mark kept you fully informed throughout — clear communication is a big part of what we aim for. We really appreciate the recommendation and your continued trust in EPC.

Odpowiedź od EPC

14 lis 2025

Hi Ian,
Really appreciate you taking the time to leave a review — and I’m glad to hear you had great service! If you need anything else or have any questions down the line, I’m always here to help. Thanks again for choosing us. 🙌

Odpowiedź od EPC

5 lis 2025

Thanks so much for the fantastic review, Neil! We’re really pleased to hear our engineer took the time to walk you through your system in detail — understanding how to monitor and get the best from it makes all the difference. We’ll be sure to pass on your kind words to the team. Thanks again for choosing EPC — it’s great to know you’re happy with both the service and your system!

Odpowiedź od EPC

3 lis 2025

Thanks so much, Tom — that’s exactly what we like to hear! A full year in and everything running smoothly is the best outcome we could ask for. Our team will be chuffed to know their hard work paid off.

We really appreciate you taking the time to share your experience — and even more so for spreading the word. If you ever need anything down the line (or want to expand your setup), you know where to find us. Thanks again for trusting EPC with your home energy system!

Odpowiedź od EPC

30 paź 2025

Hi Derek,

Really appreciate you taking the time to leave such a positive review — and we’re thrilled to hear you’re pleased with the service. It’s great to know our engineer kept you informed throughout the visit and that everything was left clean and tidy.

We’ll make sure your comments are passed on to the engineer — they’ll be chuffed to know their professionalism and attention to detail made an impression.

Thanks again for choosing EPC for your heat pump installation and service. If you ever need advice on getting the most out of your system or want to book your next annual service, just give us a shout.

Warm regards,
EPC Improvements

Odpowiedź od EPC

30 paź 2025

Hi Mr. Larkin,

Thanks for sharing your feedback — we really appreciate it. It’s great to hear that our engineer arrived on time and kept you informed throughout the service. We take pride in doing the job efficiently and making sure our customers fully understand how their system’s performing.

We’re glad everything went smoothly, and we’ll be sure to pass your comments on to the engineer who attended — they’ll be pleased to know their efforts were appreciated.

Thanks again for choosing EPC for your heat pump service, and if you ever need any help or advice on running your system efficiently, just let us know.

Best regards,
EPC Improvements

Odpowiedź od EPC

30 paź 2025

Hi John,

Thanks a lot for your kind words — we really appreciate it. Great to hear you were happy with the service and the advice provided. We always aim to make sure every visit leaves our customers confident their system’s in good hands and running efficiently.

It was a pleasure working with you, and if you ever need any further support or advice about your heating system, don’t hesitate to get in touch.

All the best,
EPC Improvements

Odpowiedź od EPC

30 paź 2025

Hi Peter,

Thanks so much for taking the time to share such a thorough review — we really appreciate it. It’s great to hear that you were pleased with the level of detail in our annual service and that our engineer’s knowledge of your Viessmann system was evident throughout the visit.

We’re particularly glad that the inspection helped identify that installation issue. Even though it originated from the original commissioning, it’s exactly why a comprehensive service is so valuable — catching those little things before they turn into bigger problems.

Your comments on communication and professionalism mean a lot to us, and we’ll be sure to pass them on to the engineer who carried out your service.

Thanks again for choosing EPC Improvements to maintain your Viessmann heat pump. If you ever need further advice or want to discuss efficiency tweaks for your setup, we’re only a call away.

Warm regards,
EPC Improvements

Odpowiedź od EPC

30 paź 2025

Hi Paul,

Really appreciate your kind words — and the continued trust you’ve placed in us across your new build projects. It’s been a pleasure working with you and your team, and we’re delighted to hear you’ve been consistently happy with the professionalism and service from our side.

We value the partnership and look forward to supporting you on many more developments to come. Thanks again for the recommendation — it means a lot to the whole EPC team.

All the best,
EPC Improvements

Odpowiedź od EPC

30 paź 2025

Hi Perry,

Thanks so much for the fantastic feedback — we really appreciate it! It’s great to hear you were impressed with the team’s professionalism, workmanship, and overall service on your new Vaillant heat pump installation.

We take real pride in delivering high standards and a smooth installation experience from start to finish, so your comments mean a lot.

We’re also looking forward to helping you take the next step with solar in the new year — it’ll be a great addition alongside your heat pump setup.

Thanks again for choosing EPC Improvements — and for being such a pleasure to work with.

Warm regards,
EPC Improvements

Odpowiedź od EPC

17 paź 2025

Hi David,

Thank you so much for taking the time to leave such a detailed and thoughtful review. We’re delighted to hear that your experience with EPC lived up to your expectations, from first contact right through to commissioning.

Our team takes real pride in being clear, professional, and meticulous with every installation — so it’s great to hear the neatness of the work and the support throughout the project stood out to you. I’ll be sure to pass on your kind words to the plumbing and electrical teams, as well as to your project manager and commissioning engineer — they’ll be thrilled to know their efforts made such a positive impression.

It was a pleasure working with you, and we’re so glad your friend’s recommendation led you to us. Enjoy your new Vaillant heat pump, and we’ll look forward to seeing you again for next year’s service. And if you’re happy to, please recommend us to friends, family — and even random strangers — who might be thinking about making the switch!

Thanks again for recommending us!

— The EPC Team

Odpowiedź od EPC

17 paź 2025

Hi Martin,

Thank you for sharing such a fantastic review — we’re thrilled to hear how positive your experience was from start to finish. We know heat pump projects can sometimes be complex, so it’s great to hear our team’s communication, organisation, and attention to detail made the process smooth and stress-free for you.

It’s especially rewarding to know that even with the challenges of working with existing ducts, everything came together neatly and on time — and that the follow-up checks gave you confidence in the system and controls. The fact you highlighted our team being “always supportive” really means a lot, as that’s exactly the standard we aim for.

Enjoy the comfort and efficiency of your new system, and we’ll look forward to seeing you again for servicing in the future. And if you’re happy to, please do recommend us!

Thanks again for your kind words.

— The EPC Team

Odpowiedź od EPC

17 paź 2025

Hi James,

“Top banana” — what a brilliant way to sum things up, thank you! We’re so pleased to hear you and your family had such a positive experience with us, from the first conversations right through to installation.

The team will be delighted to know their friendliness, clear communication, and tidy work stood out to you — we know how important those details are, and it’s great to hear they made a difference.

We’re thrilled you’re happy with your new Vaillant heat pump, and we’ll look forward to seeing you again for your annual service. And if you’re happy to, please recommend us to friends, family, and even random strangers who might be thinking about making the switch!

Thanks again for your kind words.

— The EPC Team

Odpowiedź od EPC

17 paź 2025

Hi Ian,

Thank you for taking the time to share your feedback. We’re really pleased to hear that Mark looked after you so well during your service — we’ll be sure to pass your kind words on to him.

It’s great to know you feel confident in your system after the service, as that peace of mind is exactly what we want our customers to have. We appreciate your recommendation and look forward to keeping your heat pump running smoothly for many years to come.

— The EPC Team

Odpowiedź od EPC

17 paź 2025

Hi Christine,

Thank you for your review — we’re so glad to hear our engineer was able to quickly identify and resolve the fault, as well as complete your full service. It’s always our goal to keep everything running smoothly and efficiently for you.

We really appreciate your kind words and look forward to seeing you again for your next annual service.

— The EPC Team