Flo is honestly the best , the quality of the shoes are insane , always bringing out different designs , the auctions on live are insane and always so welcoming and warming , there are styles and size... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ordered shoes 3 weeks ago and they still haven’t arrived, was finally told they’re on pre order even though this is not mentioned on the website, tried to contact countless times to find out when thes... Zobacz więcej
Ordered shoes on pre order for delivery in February. Sent numerous emails Chasing as absolutely nothing received from them in regards to updates! Finally had enough and asked for a refund as the ev... Zobacz więcej
I honestly couldn’t be happier with my experience with Envy! From the moment I placed my order, everything was seamless. The delivery was incredibly quick, and my shoes arrived well packaged and... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
The online destination for women's footwear, for heels, ankle boots, thigh high boots & more. 15% off when you sign up to our newsletter
Dane kontaktowe
Zjednoczone Królestwo
- hello@envyshoesuk.com
- envyshoesuk.com
2,9
Średnia
1 tys. recenzji
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Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
DO NOT RECOMMEND-OVER 1 MONTH NO ORDER
If I could give 0 stars I would!!! Placed my order on 23rd December 2022 today is the 25th January 2023 over a month and still haven’t received my order. I contacted customer services and their resolution or lack there of was absolutely shocking I was advised to wait 28 days to see if the courier manages to find the item which the courier confirmed they lost instead of rightfully offering a refund or replacement and managing the courier company with regards to the claim after doing so as most companies do they instead make this the customers problem, from the reviews I have read I am not the only one who has had issues like this, I also paid for next day delivery and was not refunded for this even though this was a service I clearly did not receive. Daylight robbery in my opinion. Won’t be ordering again and I do NOT recommend.
23 grudnia 2022
Opinia niezależna
Odpowiedź od Envy Shoes
Hello Nicole,
I’m so sorry to hear that on this occasion we didn’t deliver the high level of service we strive to achieve. If you require any further assistance please email us on hello@envyshoesuk.com. Thank you x
Ordered 16th December now 5th January…
Ordered 16th December now 5th January stilo not delivered
Even with petal strikes this is ridiculous
Won’t be ordering again
5 stycznia 2023
Odpowiedź od Envy Shoes
Hi Kooy,
I’m so sorry to hear this. All orders placed will receive a tracking email upon dispatch, please check your junk folder if you did not receive this. With the current situation unfortunately there have been some slight delays on some deliveries. We thank you for your patience at this unprecedented time. If you require any further assistance please email us on hello@envyshoesuk.com. Thank you x
Easy to order and such quick delivery
Easy to order and such quick delivery, especially taking into account tge postal strikes
22 grudnia 2022
Odpowiedź od Envy Shoes
Hi Ann,
Thank you for taking the time to leave such a lovely review, we truly appreciate it. We are so happy that you love your new shoes!
Welcome to the #envyarmy xoxo
My Item is yet to be delivered
19 grudnia 2022
Odpowiedź od Envy Shoes
Hi Lesley,
I’m so sorry to hear this. All orders placed will receive a tracking email upon dispatch, please check your junk folder if you did not receive this. With the busy festive period unfortunately there have been some slight delays on some deliveries due to the lack of flights and reduced couriers in some countries. We thank you for your patience at this time. If you require any further assistance please email us on hello@envyshoesuk.com. Thank you x
Bought some shoes & Paid for next day…
Bought some shoes & Paid for next day delivery which obviously I should of received the next day, Nope 8 days later they arrived. So I asked for a refund for the postage i paid for "Next day delivery" And they refused and blamed the strikes on Royal mail and the weather. To my knowledge evri is not on strike who was the courier, so that's the first lie and when I ordered the shoes, it was bone dry. AVOID This company & spend your money some were else!
9 grudnia 2022
Opinia niezależna
Odpowiedź od Envy Shoes
Hello Lee and Courtney,
I’m so sorry to hear that on this occasion we didn’t deliver the high level of service we strive to achieve.
Whilst Evri are not on strike, the postal strikes have put increased pressure on other couriers. Unfortunately the extreme increase in volume and the poor weather conditions across the country have caused some delays, but everyone is going their best to get deliveries out on time.
If you require any further assistance please email us on hello@envyshoesuk.com. Thank you x
Am luat niste up tempo nici 2 saptamani…
Am luat niste up tempo nici 2 saptamani sau dezlipit in bot
14 grudnia 2022
Opinia niezależna
Odpowiedź od Envy Shoes
Hello David,
I don’t believe your review is about an order from our website www.envyshoesuk.com, but if it is please email hello@envyshoesuk.com with your order number for assistance from our customer experience team.
If your review is about a different website we would appreciate you removing your review.
Lovely shoes but poor sizing
Delivery was quick and shoes are lovely but sizing is completely wrong, I’m usually a size 6 but ordered a 7 as I read some reviews. Even the size 7 does fit me! Such a shame.
4 listopada 2022
Opinia niezależna
Odpowiedź od Envy Shoes
Hi Ella,
I’m so sorry to hear this! I’ve sent you a message to find out which style you purchased, please reply so we can investigate the sizing issue you have encountered.
If you require any further assistance please email us on hello@envyshoesuk.com. Thank you x
AVOID
Their sizing is not correct. I'm a size 6 in every brand but I got a size 6 in their heels and they were huge. Not good quality shoes either. They aren't helpful with exchanges or refunds at all.
28 października 2022
Odpowiedź od Envy Shoes
Hello Diamond,
I’m so sorry to hear that on this occasion we didn’t deliver the high level of service we strive to achieve. If you require any further assistance please email us on hello@envyshoesuk.com. Thank you x
Returns
Ordered some shoes trying to send them back, the Royal Mail link doesn’t work and you say it’s going to be fixed within 24/48 hours but that’s already passed, your website doesn’t even exist on the Royal mails list to return, emailed multiple times and had one reply which wasn’t helpful just wanting a returns label asap as I need my money back! Starting to sound like a scam
3 października 2022
Opinia niezależna
Odpowiedź od Envy Shoes
Hi Jess,
I am deeply sorry that the issue with Royal Mail has not been resolved yet. We are doing everything we can to reinstate our account, and I will email you when I have had confirmation of this.
I have replied to every email, Instagram and Facebook message you have sent so I do apologise if you haven’t received them.
If you require any further assistance please email us on hello@envyshoesuk.com. Thank you x
Odpowiedź od Envy Shoes
Hey Victoria,
I’m so sorry to hear you don't love your order! The shoes we deliver to our customers are the exact ones pictured on our website and socials, so sorry to hear that you don't feel this was the case. If you require any further assistance please email us on hello@envyshoesuk.com. Thank you x
2/3 pairs of shoes were faulty.
2/3 pairs of shoes were poor quality, overspill of glue on both pairs and marks on 1 of those two pairs. Customer services are lacking any proactive problem resolution, asked for an exchange and received a refund as they are 'out of stock' even though I could order the same pair through the website and they are in stock. One pair were actually good quality but the others really disappointing.
11 sierpnia 2022
Opinia niezależna
Odpowiedź od Envy Shoes
Hello Nathan,
I’m so sorry to hear that on this occasion we didn’t deliver the high level of service we strive to achieve. At the time of processing your refund the stock was not available, but of course stock levels change constantly.
If you require any further assistance please email us on hello@envyshoesuk.com. Thank you x
Came very quickly
7 sierpnia 2022
Odpowiedź od Envy Shoes
Hi,
Thank you for taking the time to leave such a lovely review, we truly appreciate it. We are so happy that you love your new shoes!
Welcome to the #envyarmy xoxo
Shoes I ordered came later than…
Shoes I ordered came later than expected as I paid for next day delivery on Friday hoping to get them by Saturday but I didn’t get them till Wednesday which was odd.
4 sierpnia 2022
Odpowiedź od Envy Shoes
Hello Juezel,
I’m so sorry to hear that on this occasion our courier didn’t deliver the high level of service we strive to achieve. If you require any further assistance please email us on hello@envyshoesuk.com. Thank you x
Pretty and Perfect fit
Perfect fit, comfy, beautifully elegant and excellent value for money! I have 3 pairs now and absolutely love them 😍
4 sierpnia 2022
Odpowiedź od Envy Shoes
Hi,
Thank you for taking the time to leave such a lovely review, we truly appreciate it. We are so happy that you love your new shoes!
Welcome to the #envyarmy xoxo
Odpowiedź od Envy Shoes
Hi Melanie,
Thank you for taking the time to leave such a lovely review, we truly appreciate it. We are so happy that you love your new shoes!
Welcome to the #envyarmy xoxo
Amazing shoes and quality
Amazing shoes and quality! Customer Service was quick and so helpful! I love the packaging and my parcel arrived so quickly! 10/10 service I will definitely be returning to buy some winter shoes too!
27 lipca 2022
Opinia niezależna
Odpowiedź od Envy Shoes
Hi Laura,
Thank you for taking the time to leave such a lovely review, we truly appreciate it. We are so happy that you love your new shoes!
Welcome to the #envyarmy xoxo
Good customer service
Ordered shoes for my daughter, unfortunately they arrived too late and also came up small. But overall they were beautiful shoes and good quality. Customer service was great when issuing our refund.
7 lipca 2022
Opinia niezależna
Odpowiedź od Envy Shoes
Hi Nikki,
Thank you for taking the time to leave such a lovely review, we truly appreciate it. We are so happy that you enjoyed your experience with Envy Shoes!
Welcome to the #envyarmy xoxo
Excellent service and great product,my…great service
Excellent service and great product,my wife loved them for her birthday
31 maja 2022
Odpowiedź od Envy Shoes
Hi Steve,
Thank you for taking the time to leave such a lovely review, we truly appreciate it. We are so happy that your wife loves her new shoes!
Welcome to the #envyarmy xoxo
Great quality im so happy
Great quality im so happy
The are confortable and verry stylish .
30 maja 2022
Odpowiedź od Envy Shoes
Hi Elisabeta,
Thank you for taking the time to leave such a lovely review, we truly appreciate it. We are so happy that you love your new shoes!
Welcome to the #envyarmy xoxo
Odpowiedź od Envy Shoes
Hello,
I’m so sorry to hear this! If you require any assistance please email us on hello@envyshoesuk.com. Thank you x
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.