Product arrived as described. Minimal shipping damage to a non observable area No discredit to Elm as this is purely a shipper issue. The box is shipped as it arrives from the manufacturer. P... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The experience was good. The item was out of stock and found out after I ordered it. But it did come earlier than expected. The product survey came before the item was delivered so that caused some... Zobacz więcej
I ordered a pair of dining room chairs. When I received them, there was a manufacturing defect where the holes were drilled in the incorrect place making it impossible to put together. I reached out t... Zobacz więcej
The original daybed trundle I ordered was on back order. I was notified and was offered for them to check if any other options I chose were in stock. Made everything soo easy to place another order. T... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Whether you're looking for a signature heirloom item to pass down or something to fill out your modern loft, English Elm has both transitional and contemporary furniture and home goods covered!
Dane kontaktowe
Chicago, Stany Zjednoczone
- 312-487-1356
- sales@englishelm.com
- englishelm.com
4,0
Dobra
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 98% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Quick Delivery
2 lipca 2026
The mirror came in a timely manner
The mirror came in a timely manner. It was well packed to prevent any damage. It is very nice quality and I'm very happy with it.
2 lipca 2026
Very slow delivery
Very, very long wait for product. I like the table but likely would not have ordered through English Elm if I had clearly understood the delay.
2 lipca 2026
Odpowiedź od English Elm
Hi Laurie! Thank you for your honest feedback, and we're sorry the wait for your table was so long — we understand that not knowing the delay up front would have changed your decision, and that's on us to communicate better. We're working on it to make our delivery timelines clearer from the start, and we truly appreciate that you like the table itself. If you'd like to share more, please reach out to us at sales@englishelm.com. Thank you for your patience.
Beautiful pieces
Beautiful pieces. Arrived promptly and well packed. Quality for the price.
2 lipca 2026
Great Experience
It was easy to make my purchase, the rugs are gorgeous and exactly as shown. They arrived ahead of schedule and were packaged to prevent any damage. Excellent experience, great service and I highly recommend them.
2 lipca 2026
Customer Service was quick and the rest…
Customer Service was quick and the rest of the order process was flawless, My first order with your Company, Thank you!
2 lipca 2026
Love this rug!!!!
2 lipca 2026
The bed was not even shipped until I…
The bed was not even shipped until I sent a message 16 days after the order was placed then it took 3 more days to receive a message that it was shipped.
2 lipca 2026
Odpowiedź od English Elm
Hi Maryellen, we're truly sorry — 16 days with no update, then having to reach out yourself before hearing it had shipped, isn't the experience we want for you. We're working on it to fix these communication gaps, and we'd love the chance to make this right, so please reach out to us at sales@englishelm.com. Thank you for your patience.
The delivery was great
The delivery was great, however they showed up an hour early which was fine. I really wish that they would move extremely heavy, and expensive furniture to the preferred room rather then just the entry way.
2 lipca 2026
So happy!!
My rug came in earlier than I expected after being told it was coming in on another shipment. The customer service was great and I LOVE my rug. Price is very reasonable, I compared it to target and pottery barn.
24 czerwca 2026
Great experience
Great experience! Communication and customer service were excellent! Love the table too
6 czerwca 2026
Prices were good
Prices were good. There was a piece missing in the package, you were responsive and mailed the missing piece. I also need it to get it at a certain day, because I was vacation, you sent it as I requested.
2 czerwca 2026
Love the lamp
Love the lamp! The website was easy to use and the price was the best I had seen. Delivery was timely and the lamp arrived having been very well packaged. I was pleased and very happy with my purchase!
11 czerwca 2026
IT NEVER SHOWED UP.......please contact…
IT NEVER SHOWED UP.......please contact me at 3034090285 ....I some how bought a desk from you and a fake IKEA site in the process of blowing 15k in 2 weeks after I fell off a ladder. It ended up causing shit to be stacked up all over our living room, and my mom ended up throwing away over a thousand dollars worth of small items she thought were trash. If you don't refund my money and send me the desk like Aldi, I'm going to pay everyone I know to order a desk and write terrible reviews because I think your a scam artist.....one 3rd party Walmart , one 3rd party Amazon. English particle board factories don't exist. Nice try .... I WILL UPDATE THIS IF YOU MAKE UP FOR NOT KEEPING TRACK OF YOUR DELIVERIES WITH AN ALDI TWICE AS NICE GARUNTEE. IF NOT YOU BETTER JUST CHANGE YOUR COMPANY NAME TONIGHT
2 maja 2026
Odpowiedź od English Elm
Hi Miles, we’re truly sorry to hear about your experience and understand how frustrating and stressful this situation has been. We sincerely apologize that your desk has not arrived as expected and for the lack of communication regarding your order. That’s not the experience we want for our customers. Please email us at sales@englishelm.com with your order details so we can immediately investigate your shipment and work toward a resolution as quickly as possible. We appreciate your patience and the opportunity to make this right.
Not as expected
After receiving the rug, I realized that the surface is very different than I expected. It's more like a piece of fabric than a woven rug. There were no close up pictures. If there had been, I would have been able to see this and I would have ordered something else. At this point, I need to live with it. Not thrilled!!
2 czerwca 2026
Odpowiedź od English Elm
Hi Donna, thank you for sharing your feedback. We’re sorry to hear the rug’s texture and construction were different from what you expected. We understand how disappointing it can be when product photos don’t fully capture the look and feel of an item. Your feedback regarding the lack of close-up images is valuable and will help us improve our product listings and shopping experience. We appreciate you taking the time to let us know about your experience.
Delivery has not occurred
Delivery has not occurred. Very lousy communication from the company and fedex. This table was ordered in April.
12 czerwca 2026
Odpowiedź od English Elm
Hi Brian, we’re truly sorry that your table has still not been delivered and for the lack of communication regarding your order. We understand how frustrating it must be to have been waiting since April without clear updates. That’s not the experience we want for our customers. Please email us at sales@englishelm.com with your order details so we can investigate the status of your shipment with FedEx and provide you with an update as quickly as possible.
Doświadczenie Trustpilot
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