What an amazing experience dealing with Embrace leasing, ordered and received my new car within 3weeks. Which I absolutely love Very helpful friendly staff kept updated throughout this fantastic pr... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
From the moment of enquiry regarding leasing a new Renault 5 the service was excellent. Joe was consistently on hand to answer any questions and make the whole process as smooth as possible. The car t... Zobacz więcej
Reakcja na opinię
Outstanding from start to finish, Ned and the team were amazing, helped me and my wife through every step, no pushy salesman here, just patience and professional manner. Would highly recommend them.... Zobacz więcej
Reakcja na opinię
Great company to deal with. Friendly staff and great prices! Only point of improvement was the communication about delivery of car - I was updated all the way but when told about final delivery e... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Embrace Leasing is a UK-based personal car leasing company that operates under the Silverstone Leasing family. Our mission is to deliver an exceptional leasing experience by offering competitive deals, outstanding customer service, and a wide variety of vehicles to choose from. Whether you're looking for a compact city car, a stylish saloon, a spacious SUV, or even an electric vehicle, Embrace Leasing provides options that suit every budget and lifestyle. We partner with leading car manufacturers, ensuring that our clients have access to the latest models with top-notch performance and cutting-edge features. Our user-friendly online platform makes it easy for customers to browse our vehicle inventory, request quotes, and finalise their leasing agreements from the comfort of their homes. We offer free delivery across mainland UK, along with vehicles backed by the manufacturer's warranty and breakdown service, ensuring peace of mind throughout the lease term. What truly sets Embrace Leasing apart is our dedication to customer satisfaction. With a team of knowledgeable and friendly experts, we are always available to guide customers through the entire leasing process. Our 5-star Google reviews are a testament to our focus on delivering excellent service and building long-term relationships with our clients.
Dane kontaktowe
5, Preston Lodge Court, Preston Deanery, NN7 2DS, Northampton, Zjednoczone Królestwo
- 01604978481
- sales@embraceleasing.com
- embraceleasing.com
4,8
Doskonała
87 recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent all round
Excellent help, advice and service from Adam in Northampton. Couldn't have preceeded without all the above. Very pleased and satisfied with this company and all arrangements made.
Would highly recommend.
Peter (South Wales)
16 maja 2025
Opinia niezależna
Odpowiedź od Embrace Leasing
Thank you so much for your kind words, Peter! We're thrilled to hear that Adam was able to provide you with the help, advice, and service you needed. It's fantastic to know that everything went smoothly and that you're pleased with the arrangements. We really appreciate your recommendation and are proud to have earned your satisfaction. Enjoy your new vehicle, and if you ever need anything in the future, we’re just a call away! - Embrace Leasing
The Excellent Result At The End Of An Extensive Search
When I did my search for a new lease vehicle, it was nationwide and you can imagine my surprise when I found one just round the corner from me. The price and terms were great, and Joe always got back to me extremely promptly with any queries. When I had decided on the car and ordered it, communication was clear and everything was done as promised. When there was a problem with Hyundai UK, Mandy and the customer service team kept me updated and in the end there was no change to delivery date or inconvenience to me so well done team for working behind the scenes to get my car to me as expected.
25 kwietnia 2025
Opinia niezależna
Odpowiedź od Embrace Leasing
Thank you Rod, so much for taking the time to share your experience, what a journey, and what a brilliant result in the end!
It’s always fantastic to hear when someone’s nationwide search brings them right to our doorstep, and we’re so pleased that both the price and the service stood out to you. Joe will be over the moon with your feedback—he prides himself on being responsive and supportive throughout the whole leasing process, so it’s great to know you felt that commitment every step of the way.
We also really appreciate your recognition of Mandy and the customer service team. When unforeseen challenges arise—especially ones outside our direct control, like the situation with Hyundai UK—we do everything we can behind the scenes to make sure they don’t impact our customers. We're so glad we could maintain your delivery schedule and ensure a smooth, stress-free experience for you.
Enjoy every moment in your new vehicle, and please know that we’re always just around the corner if you need anything in the future. Thanks again for trusting us with your leasing journey! - Embrace Team.
It was my first time leasing a car
It was my first time leasing a car. My husband dealt with buying cars etc bit he passed away 4 years ago. Joe and Mandy were so helpful. They never made me feel silly for the questions I asked. They got the car to me quicker than I thought. I cannot recommend them enough
Pam
19 kwietnia 2025
Opinia niezależna
Odpowiedź od Embrace Leasing
Thank you so much for your lovely review Pam, and for trusting Embrace Leasing for your very first car lease. We're so sorry to hear about the loss of your husband — we can only imagine how difficult it must have been to step into something he used to take care of. We truly admire your courage and independence.
It’s wonderful to hear that Joe and Mandy made the process easier for you and offered the support and reassurance you needed. No question is ever too small, and we’re so glad they made you feel comfortable every step of the way. Getting your car to you sooner than expected is just the cherry on top!
Your kind words and recommendation mean the world to us. If there's ever anything else you need, please know we’re just a phone call or message away.
Wishing you all the best and lots of joy with your new car! - Embrace Team.
Aby and Mandy are amazing
Aby and Mandy are amazing. They supported me throughout. The deal appeared to be too good to be true. After digging around I was reassured this was a professional business who provide excellent deals and service. Mandy was great at helping me getting my car for my first day of work on the new job. She was very graceful with my 4389 questions I fired off at her! I would certainly look at leasing with them again when this plan expires. Thank you.
7 marca 2025
Opinia niezależna
Odpowiedź od Embrace Leasing
Thank you so much Claire for your wonderful feedback! We’re absolutely thrilled to hear how well Aby and Mandy looked after you!
We know how important it is to feel confident when making a big decision like this, and we’re so pleased we could reassure you and deliver the right car just in time for your first day at your new job (congrats, by the way!). Mandy says she thoroughly enjoyed answering all 4,389 of your questions — you kept her on her toes! 😄
We’d love to help you again when the time comes to renew. Until then, enjoy every mile in your new car and best of luck in your new role! - Embrace Team.
Great service made the process super easy
Aby and Amber made my first experience of leasing a car really easy for me, giving me options and explaining everything as we went. I am very happy with my new car!
31 marca 2025
Opinia niezależna
Odpowiedź od Embrace Leasing
Thank you so much for your lovely feedback! 😊 We’re thrilled to hear that Aby and Amber made your first leasing experience such a smooth and enjoyable one. They’ll be so pleased to know they helped you feel supported throughout the process. Enjoy your new car – we’re so happy you’re loving it! 🚗✨ - Embrace Team.
An excellent service from Embrace
An excellent service from Embrace. Very customer focussed and great communication. Really competitive prices too. I have no hesitation in recommending Embrace.
25 marca 2025
Opinia niezależna
Odpowiedź od Embrace Leasing
Thank you for the lovely review! We're so pleased to hear you found our service excellent, with great communication and competitive prices. Being customer-focused is at the heart of everything we do, so your kind words mean a lot to the team. We really appreciate your recommendation and look forward to helping you again in the future!
—The Embrace Leasing Team 🚗💙
Odpowiedź od Embrace Leasing
Thanks so much for the great feedback! We’re really glad you found our communication spot on – it means a lot to the team. Always here to help whenever you need us!
—The Embrace Leasing Team 💬🚘
Excellent experience with Embrace Leasing
Excellent experience with Embrace Leasing - great customer service and a great price (almost £100 pm cheaper than my previous provider for the same car). I'd highly recommend them, great team who worked hard throughout, responding to queries really quickly.
8 kwietnia 2025
Opinia niezależna
Odpowiedź od Embrace Leasing
Thank you Ian so much for your kind words and fantastic feedback! We're thrilled to hear you had an excellent experience with Embrace Leasing and that we could save you nearly £100 per month—that’s a big win! Our team takes pride in delivering top-notch service and quick responses, so it's great to know that made a difference for you. We really appreciate your recommendation and look forward to helping you again in the future!
—The Embrace Leasing Team 🚗✨
First time leasing
EDIT 02/07/25: 3 months have passed since my original review of Embrace leasing where I thought everything had gone very well. It turns out that despite me having signed an offer that included the maintenance of the car, Embrace Leasing had a mistake and the maintenance was actually not included in my finance agreement. They have accepted that it was their mistake however they have not agreed to take responsibility and cover the cost of the maintenance. I only found out 3 months later that the maintenance was not included. This is really poor service and I will take legal actions
Original review 28/03/25:
I leased a car for the first time and done it through Embrace Leasing, the process was very easy and quick and Mandy at Customer Care was super responsive with all updates ect. Would recommend
28 marca 2025
Opinia niezależna
Odpowiedź od Embrace Leasing
EDIT 17/07/2025:
Hi Hugo,
Thank you for updating your review and for continuing to engage with us as we worked through this matter. While I am sorry that your final experience did not meet the service standard we strive for, I would like to respond in full to clarify the actions taken since your original feedback.
Following your concerns regarding the inclusion of maintenance on your lease agreement, we carried out a detailed internal investigation. It was identified that our broker order form contained a clerical error where the phrase “Maintenance Included” was mistakenly left in the specification section. However, the accompanying finance summary clearly showed a £0.00 cost for maintenance, and the monthly rental confirmed a non-maintained agreement. The signed finance agreement with the funder reflected this accurately from the outset.
We listened back to all relevant phone recordings. Your initial call with our team contained no mention of maintenance, and in a later call, our colleague referred to the broker form but made clear he had not seen the finance agreement. At no stage was maintenance promised or charged for.
We fully acknowledged the documentation error and took full ownership of the confusion it caused. We also formally responded to your complaint and made two goodwill options available to resolve the matter: either a financial contribution towards a maintenance package, or a direct goodwill payment. You have since confirmed acceptance of the £150 goodwill payment to close the matter, and this is now being arranged.
We understand and respect your decision not to return as a customer and are genuinely sorry that this experience has led to that outcome. We are currently reviewing our customer service and escalation procedures, and your feedback has already informed changes in how we support both new customers and our internal team, including training for apprentices like the colleague you spoke with.
While we cannot change the outcome, we have aimed throughout to act with integrity, transparency, and fairness.
Thank you again for your honesty and engagement throughout this process.
Embrace Leasing Team.
-----------------------------------------------------------------------
Thank you so much for taking the time to leave such a fantastic review!
We're thrilled to hear that your first experience leasing a car was a positive one—and even more so that you chose Embrace Leasing to guide you through it. Our aim is always to make the process as easy, efficient, and stress-free as possible, so it's wonderful to know that we delivered on that promise for you.
Mandy will be especially pleased to hear your kind words. She takes great pride in keeping our customers informed and supported every step of the way, so your recognition of her responsiveness means a lot to us.
We're delighted that you'd recommend us, and we truly hope you enjoy your new vehicle. If you ever need anything in the future—whether it's another lease, advice, or just a friendly chat about options—our team will always be here to help.
Thanks again for choosing Embrace Leasing!
The only place for leasing
I was on the lookout for a lease vehicle for the first time and was using Leaseloco a comparison site and decide the car I wanted and choose who to use which happened to be another company but the choice & spec were on back order with no definite date for arrival. While I was deciding on my next move I received a phone call from Aby Mason (Silverstone) to see if I had managed to get sorted, explaining my situation she found me just what I was looking for and at a better price. She said the car was in stock and just needed to be registered, I agreed to the deal and Aby sent over the paperwork, The paperwork showed the wrong colour interior which I pointed out to her and I was assured that my choice was going to be delivered.
Aby sent me an updated order and also informed me that the cost had been reduced which was very pleasing. After signing to take delivery of the car Aby passed me on to the Customer Care team who kept me informed of how things were progressing, the following people Michelle Williamson, Amber Thorpe and Mandy Colby who finalized the deal getting it over the line even though Hyundai are very strong on signatures being 100% looking the same as your driving license.
So a very big thank you to all of Silverstone/Embrace team for all your professional work. My first port of call for future leasing will be to Silverstone, thanks girls
27 marca 2025
Opinia niezależna
Odpowiedź od Embrace Leasing
Hi Tony,
Thank you so much for taking the time to share your experience – what a fantastic review to read!
We’re thrilled to hear that Aby was able to step in and find the perfect vehicle for you, especially after your initial choice with another company fell through. It's great to know she was able to not only meet your expectations but exceed them with a better price and a car in stock, ready to go.
Thank you also for highlighting the efforts of our Customer Care team – Michelle, Amber, and Mandy will be absolutely delighted to hear your kind words. They’re all incredibly dedicated, and it's brilliant to hear their attention to detail and communication made your leasing journey as smooth as possible (even with Hyundai's signature standards!).
We’re so pleased to have earned your trust and future business. Whenever you're ready for your next lease, you know where to find us – your first port of call!
Thanks again for choosing Silverstone and Embrace Leasing.
First time leasing
First time leasing. Embrace guided me through the process and had exceptional customer service. Will use again.
13 marca 2025
Opinia niezależna
Odpowiedź od Embrace Leasing
Hi Mark, Thank you for your fantastic feedback! 😊 We're thrilled to hear that your first leasing experience with Embrace was smooth and enjoyable. Our team takes pride in guiding our customers every step of the way. We look forward to helping you again in the future! 🚗💙 #HappyLeasing - Embrace Team.
Brilliant service from Embrace Leasing…
Brilliant service from Embrace Leasing from start to finish. This is my first time leasing a car and I was impressed how easy the process was and how affordable it was also. Would definitely recommend and use again. I'm chuffed to bits with my new Hyundai!
26 lutego 2025
Opinia niezależna
Odpowiedź od Embrace Leasing
Thank you, Shirley! 😊 We're so pleased to hear that your first leasing experience was a brilliant one with Embrace! 🚗✨ Making the process easy and affordable is what we’re all about. Enjoy your new Hyundai – we’re chuffed to bits for you too! 🎉💙 #HappyLeasing - Embrace Leasing
Silverstone leasing are an honest and reliable company
I put forward my requirements and asked for the best price which was given. Jack answered all of my many questions by e mail and calls, nothing was too much trouble. The process is clear, the price clear, and the delivery exactly as promised. I am delighted as this is my first time leasing. I would reccomend Silverstone Leasing to all of my friends and family. Peace of mind at an affordable price. Thankyou
17 stycznia 2025
Opinia niezależna
Odpowiedź od Embrace Leasing
Thank you for taking the time to share your wonderful experience with us We’re delighted to hear that your first leasing journey was a positive one and that Jack was able to provide the support and clarity you needed throughout the process. We always strive to make leasing as simple, transparent, and hassle-free as possible, so it’s fantastic to know we met your expectations.
Jack will be thrilled to hear your kind words, and we’re so pleased that his dedication and responsiveness made a difference. We believe that every customer should feel completely confident in their decision, and it’s great to hear that you found the process clear, the pricing transparent, and the delivery exactly as promised.
Your recommendation truly means the world to us, and we’re incredibly grateful for your trust. If you ever need any assistance in the future—whether it’s for another lease, advice, or just a friendly chat—please don’t hesitate to reach out.
Enjoy your new vehicle, and thank you again for choosing us!
Great experience, excellent service
I needed ti lease a new car and called several companies. Aby Mason was the person who made me go with Embrace Leasing. She too the time out to understand my needs and gave me various options. When I was deliberating she gave me space then touched bases with me with more information. Unlike the other companies I did not have to chase her when I made enquiries and nothing was too much. It was a pleasure dealing with Aby the entire experience was seamless. Do not hesitate to use this company!
1 sierpnia 2024
Opinia niezależna
Odpowiedź od Embrace Leasing
Thank you so much for taking the time to share your experience! We’re absolutely delighted to hear how Aby Mason made such a positive impression during your journey with Embrace Leasing. Providing excellent customer service is at the heart of everything we do, and it’s fantastic to see Aby going above and beyond to understand your needs and offer the best options available.
Leasing a car can be a big decision, and it’s great to hear that Aby’s professional yet personal approach made the process smooth and stress-free for you. We strive for proactive communication and attention to detail with every customer. We’ll be sure to pass your lovely feedback on to Aby; it’ll mean so much to her and the team.
Thank you once again for choosing us and for recommending Embrace Leasing so highly. We hope you’re enjoying your new car and look forward to helping you again in the future! 🚗✨ - Embrace Leasing
Odpowiedź od Embrace Leasing
Thank you so much for your review and rating!! We hope you enjoy your new car! - Embrace Team.
Highly recommend
Highly recommend, this team have been extremely helpful and communication has been 10/10.
Really pleased with the service, Tom has been so informative and no question has been too small.
6 grudnia 2024
Opinia niezależna
Odpowiedź od Embrace Leasing
Thank you so much for your kind words and fantastic review! 🌟 We’re thrilled to hear that you had such a positive experience with our team. Providing top-notch service and communication is something we strive for, and it’s wonderful to know we hit the mark for you.
Tom will be especially delighted to hear your feedback! His dedication to keeping customers informed and ensuring no question goes unanswered is a true testament to the values we hold at Silverstone Leasing.
If there’s anything else we can assist you with, now or in the future, please don’t hesitate to get in touch. Thank you for choosing Embrace Leasing, and we look forward to working with you again! - Embrace Leasing
Prompt and Professional service
Prompt and Professional service. Tom and Amber kept me informed all the way through the process. They were competitively priced with my car as well.
12 listopada 2024
Opinia niezależna
Odpowiedź od Embrace Leasing
Thank you for the wonderful feedback! We’re delighted to hear that you had a prompt and professional experience with us. Tom and Amber work hard to ensure our clients stay informed throughout every stage of the leasing process, so it’s fantastic to know they delivered this for you.
We also aim to provide competitive pricing without compromising on service quality, and we’re glad to hear that this aligned with your expectations. Your satisfaction is incredibly important to us, and we’re thrilled you found value in choosing Silverstone Leasing.
Thank you again for choosing us and for sharing your experience. We hope you enjoy every drive in your new car! 🚗 If there’s anything more we can do for you, please don’t hesitate to reach out. - Embrace Team.
Excellent service
Excellent service - great offer for the hyundai kona - professional staff and very helpful. It was a stress free experience.
17 października 2024
Opinia niezależna
Odpowiedź od Embrace Leasing
Thank you for your kind words! We're delighted to hear that you had a stress-free experience and enjoyed the great offer on the Hyundai Kona. Our team takes pride in providing professional and helpful service, so it's fantastic to know we hit the mark. If you need anything else, we're always here to assist! - Embrace Team.
New MG X power
Wow from start to finish great communication always kept me updated answered questions and the car really pleased with that highly recommended.
14 października 2024
Opinia niezależna
Odpowiedź od Embrace Leasing
Thank you for the fantastic review! We're thrilled to hear that you had a great experience with the MG X Power and that our team kept you updated every step of the way. It's wonderful to know you're pleased with the car and our communication. We appreciate the recommendation and are always here if you need anything in the future! - Embrace Team.
Five star rating
Helpful staff who were friendly and informative rhroigj the whole process. The sales team I spoke with helped shop about to find me the best deal for the right vehicle for me.
10 września 2024
Odpowiedź od Embrace Leasing
Thank you Vanessa so much for your kind words! We're thrilled to hear that our team was able to provide you with friendly and informative service throughout the process. It’s great to know that our sales team could help you find the best deal on the right vehicle. Your satisfaction is our top priority, and we’re here whenever you need us in the future. Enjoy your new vehicle! 🚗✨ - Embrace Team.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.