EMaC Ltd Recenzje 

Updated registration details on service plan change handled smoothly

I ook out a service plan with Drive Vauxhall. My ' schedule' documents arrived by email minus the schedule. After phoning twice I was assured it would be emailed each time within 24 hours. Both times the schedule was still missing.( Nice welcome letter informing me of a free car wash when the car is serviced) At the third time of asking Joe offered to send the schedule by post. However it could take 7 -10 days.Thank heaven we still have snail mail.Otherwise the calls were answered quickly and professionally. Shame about the technology at Emacs end.

Getting through took a while but when i did get through. The lady i spoke to was very helpful.
I also emailed Emac and got a quick response which was very helpful with a full breakdown of my service plan

Recent dealings with this company were very satisfying

Very pleased with customer support from EMac. The person I spoke to listened to my query, looked into it there and then – and then sorted it out.

Phoned call centre to change DD date - didn’t have to wait long before talking to adviser. Really friendly, cheerful and helpful. Backed the phonecall up with written confirmation too.

We were conned into buying this contract by Sytner BMW in Cardiff. The saleman promised us that ANY minor damage to the bodywork would be covered. A technician would be sent out, with all the right kit and the repair woul be made tout de suite.
Once we had paid we were then sent the contract. "No need to read this" because it was recommended by the BMW salesman - ANY damage would be repaired. More fool me!
It has become apparent that we have been conned by the BMW dealership. The staggering list of exceptions include: the bonnet, the roof, the boot and any plastic surfaces. So we have carved out £699 for the occasional door-ding.
Sytner BMW Cardiff refuse to engage with me to have a discussion about a mis-sold product. The salesman either lied or did not know what he was talking about.
When you log a repair request, if they reject it they simply bin the request. You get no feedback, email, text or call unless you email them directly. Even then, they only quote their contract back at you.
I put my hands up for not reading that and foolishly trusting the BMW Sytner Cardiff salesman. MY BAD! I am an idiot!
After our car was showered in stones one day, the windscreen cracked and the roof edge and driver-side door were all chipped. The request to repair the roof has been completely ignored and the damage to the driver's door will be repaired... in 10 week's time!
If you want only 50% of your car covered by a £699 policy then this is the product for you. Otherwise, pay your local paintshop £100 to fix your dings.

I needed to change my Emac service centre because of a home move. The whole process was very efficient and I’m now using a different service centre in our new location.

I had a problem today with a missed direct debit payment. I phoned EMaC and spoke to Kay. She sent me a link to update my payment and all is well. Kay was very friendly and professional. Please thank her for me.

Claim for repair to minor cosmetic damage was rejected as it was outside the scope of the plan. A total waste of money, don't bother

Awful! If you decide to chose this company look very very close at their T&C’s. Someone scratched my car on three panels. The damage was intermittent and not one continuous scratch. The longest was 18 cm which was shorter than their 30cm limit. Decided outcome on photos. No physical examination. Normal insurance patter about it can’t be covered due to their conditions.
Waste of time and money.

Great customer service and issues sorted out just in few minutes . I will recommend them

The lady I spoke to was very helpful. Very nice a polite.

Avoid. Over a month of empty promises and zero action. RV72VCN

Booked a cosmetic repair (alloy wheels, door scratches, bonnet damage) on 8th June 2026. It is now 16th July — over five weeks later — and nothing has happened. No appointment. No repair. No real answers.

Every time I followed up, I was asked to send more photos or more details, as if that would finally get things moving. It never did. After weeks of calling with no bookings ever arranged, I had to get someone else to intervene on my behalf just to get a response.

On 26th June I was told my case had gone to a "third-party administrator" who would contact me "within five working days." That deadline came and went silently. When I chased again today, I was told my request "wasn't in the portal" — with no explanation for how that happened after five weeks of correspondence — and was simply told to wait another week.

This is not customer service, it's a stalling exercise. Every phone call and email resets the clock instead of moving anything forward. If you're considering a maintenance plan with this company, think twice — based on my experience, when you actually need to use it, you'll be met with delays, vague excuses, and no accountability.

Used emac for years with no problem. This year we had a problem (not really of emac's making). Soon resolved by their polite and efficient staff.

I have had EMac cover on my current car for some years and found it convenient to have the monthly payment options rather than a big bill. As I have bought a new replacement car and the service package, I no longer need this cover.
It was simple and straightforward to phone the company and cancel my current policy, where the helpful lady advised me that I would receive a confirmation email the next day to confirm my instructions had been acted upon. It was so simple.

Little to no engagement with them during the two years I had the service plan. It recently ended and I didn’t even get an email to say it was over and how much money was left in my “pot”.
Also don’t receive anything to suggest that I’m benefiting from the fixed prices they’re supposed to set for the term of the product.
Wouldn’t bother in future. Would much rather set the money aside myself each month and keep the interest!
Overall, could do much better EMAC on customer service

Helpful person carefully and competently investigated my query. Provided helpful advice about how to progress the next stage.

Excellent and friendly service. It is a brilliant way to pay for your car service plan, with upfront affordable monthly payments giving you peace of mind when your car service is due.

Fest very hard to get through to emac but I spoke to a lovely lady very helpful just a shame that we have to sort it out with BMW now and it takes forever to get hold of them eMac keep the great work you do for your customers as for the lady I spoke to 6 star