I had a problem with a service agreement with a Nissan dealership, which the dealership themselves were not very helpful with [they told me it did not exist]. EMaC on the other hand were really excel... Zobacz więcej
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I went to them with a windscreen claim on a classic vehicle after being informed by the Insurance broker they would deal with the issue direct. They allowed use of genuine vehicle parts instead of a... Zobacz więcej
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I had a fairly short and straight forward request to make. I was speaking to a lovely lady called Sam. So lovely. Her telephone manner was exemplary. Polite beyond required. Helpful. Experienced and e... Zobacz więcej
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Update to previous review! After leaving my review here I was quickly contacted by Georgina from EMac who explained everything very thoroughly to me regarding the communication problem . The situ... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.
Dane kontaktowe
EMaC House, Southmere Court, CW1 6GU, Crewe, Zjednoczone Królestwo
- 0330
- support@emac.co.uk
- emac.co.uk
4,4
Doskonała
7 tys. recenzji
Zaprasza klientów do wystawiania recenzji
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Hendy MG Exeter Service Plans
I found the assistant most helpful in dealing with my request for a refund of my payments towards a service plan I had in place with Hendy MG Exeter, which unfortunately no longer provides the service. I think it would be very useful if Service Plans could be switched by EMaC to new providers, just as Banks can move you to another provider seamlessly, with having to stress over all the administration required to set up a new plan.
14 lipca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Emac Service Plan , Amazing
I made the call to restart my service plan , the lady I spoke to was very helpful and explained to me how I had to go about getting my new plan set up , she also gave other advice about when to start a new plan , very very good staff , well done EMAC LTD.
9 lipca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Courteous staff and an excellent service
Courteous staff and an excellent service
7 lipca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning Caroline,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
The operator on the phone was very…
The operator on the phone was very helpful and resolved my issue swiftly.
3 lipca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning Mokhtar,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Excellent and friendly service from the…
Excellent and friendly service from the CSA team, dealt with quickly and was able to change direct debit payment date
This is just like a savings or piggy bank, the money you put in adds up to your next service, but if there is not enough money saved you'll have to pay the difference, something I wasn't told when I took out the policy, and cost me a small fortune when I went for an oil and micro filter service. But I suppose saving it with these is much harder to spend if you need it urgently
7 lipca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning Steven,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
I have bought a two year service plan…
I have bought a two year service plan for my car and contacted the customer service as I had to book my car for service on the next day. They were very helpful explaining things to me and also mentioned about the full payment before the service and gave me the option to pay immediately instead of the Direct Debit. Everything was done super quick and I was able to book the service for my car next day.
9 lipca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning Rudramoorthy,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
The lady I spoke to was very helpful…
The lady I spoke to was very helpful and took time to explain the situation.
She was extremely courteous and efficient. Thank you
8 lipca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning Mark,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Excellent service polite and helpful…
Excellent service polite and helpful staff the lady knew her stuff you felt at ease with her explained everything easy to get on with
10 lipca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning Mr Cudlipp,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Excellent service
Excellent service, cancelled my service plan with minimum of fuds
9 lipca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning Shaun,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Had to cancel my service plan. No hassle, very efficient and finds accumulated received quickly. Thanks
Had to cancel my service plan.
10 lipca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning Andrew,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Service plan refund
Having sold my old car I spoke to EMAC to cancel my existing car service plan, the experience was faultless, my refund came earlier than the timeframe they stated. I have taken out a new service plan policy for a Toyota .
I have used this service for over 12 years without any problems.
6 lipca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Very helpful assistant on phone
Very helpful assistant on phone. He was able to sort out my issue straight away without any fuss .Great customer service.
9 lipca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning Eric,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Pointless cover
Was disappointed to know that EMAC will use the smallest excuse to refuse cover. It was literally one hour's paint touch up, but was rejected. The cover seems pretty pointless. Looks like this insurance will literally only cover a very tiny scratch.
8 lipca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
Scott at EMaC
If you're thinking of taking out EMaC's cosmetic maintenance plan, then think again!
If you're thinking of taking out EMaC's Cosmetic Maintenance Plan, then the old adage applies: Buyer Beware! We recently bought a new Suzuki and, on the advice of our excellent main dealer, took out the plan. A small, mild abrasion (cause unknown) appeared on the tailgate (about 6cm x 1.5cm), and EMaC refused to remedy it. Our main dealer was so outraged at EMaC's refusal that they remedied the matter themselves, without charge to us. We suggest that you look very carefully at the extensive list of items excluded in the plan. In the boot and bonnet areas, only light scratches and stone chips are covered. One would like to think that even this highly-restrictive clause would have included the abrasion, but it seems not.
15 czerwca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Afternoon,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Terrible experience
Terrible experience.
Supposed to have a cosmetic repair on my vehicle on the 19th June. A couple of hours before arrival, I receive a text message to say it wouldn't be happening and would arrange another day. Never happened?
Emailed Emac to state my dissatisfaction and that was completely ignored too. Paid £799 for nothing.
19 czerwca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Sorted out cancelling my service plan…
Sorted out cancelling my service plan as I had sold my car. Told me what the refund would be.
3 lipca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Trying to book a service but the only…
Trying to book a service but the only garage you can use is kwik fit who cannot get me in for over a month.
The warranty was sold to me i can use the main dealer for service and repairs not happy at all no where in that contract does it stipulate that I can only use kwik fit to service my car.
6 lipca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
NEVER AGAIN
Took out a 3 year plan costing £699 with this company when I bought my Mercedes. The contract is for 4 visits a year. I had 1 inspection in 2 years which lasted about 10 minutes with no repairs required.
I have now sold my car and asked emac for a refund. They have refused a pro rata refund because "the agreement has been utilised" Do they really think their part of the contract has been fulfilled??!!
Certainly won't be using these again and wouldn't recommend.
4 lipca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning Mr Budd,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation. We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry.
We have located your plan and a team of our team will be in contact with you in due course to discuss your query.
Kind regards,
James at EMaC.
STAFF WAS VERY HELPFUL .
STAFF WAS VERY HELPFUL . SHE SORTED MY QURIES.SHE HAD VERY GOOD LISTENING SKILL WITH POLITENESS. 100% SATISFIED.
3 lipca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Unresponsive
So far very poor. I bought their cosmetic repair policy when I purchased my BMW in 2025. I have scuffed an alloy. Tried to call them on the phone number on the policy document under “bookings”. After the usual rubbish telephone menu that you cannot skip through, it directed me to book on the website. I have done this, and surprise, surprise, nothing back. I have had to lodge a complaint with BMW. It’s a shame, BMW should be more selective of who they choose to partner with.
13/07/2026
So I am still having back and forth emails with EMAC on their support email address. They are painfully unhelpful. They first said log online again. I said I had done this as I had already explained to them in my email. They asked for a reference. I didn’t get a reference when using their online booking form only a “thanks we will be in touch”. I have provided my number plate on my emails and my contact number. They are beyond useless. They take forever to answer the phone so I gave up holding.
BMW Sytner, shame on you for selling such rubbish!!
2 lipca 2026
Opinia niezależna
Odpowiedź od EMaC Ltd
Good Morning,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
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