Eliteairportparking Recenzje 

Das Parkgelände war zum vereinbarten Zeitpunkt abgesperrt und niemand vor Ort. Auf Anrufversuche und WhatsApp wurde auch anch 50 Minuten Wartezeit nicht reagiert. Das Geld wurde bislang nicht erstattet. Kontaktaufnahmeversuche werden ignoriert.

PLEASE AVOID THESE AMATEURS
When we arrived the bus driver wanted £20 cash to take us to the airport. We paid him and he said when we returned we could call him and he’d collect us from the airport (another £20 cash obviously) When we landed back (10pm) and called we were instructed to get the bus! It drops you right outside!!! After finding the bus stop the bus was 25 late and then dropped us off at at place nowhere near the car park! We struggled with all out luggage though a strange dark area for about 30 minutes trying to find a carpark we’d seen once 3 weeks previously! NOT RECOMMENDED

Avoid this company they are fraudulent and will take your money, but when you arrive at the airport they are non existent

Booked for October, tried to into the manage my booking and received error 404. Rang mobile number, man answered and then told me to call back once I said I was checking on a booking as their system was slow. Called back later that day no answer. Sent message to cancel booking and requested refund but no reply from 3 txts

Ideally I would have given them No Stars.
I called them 5 times in the requested time frame before arriving at Bristol Airport and none of them were answered. Unsurprisingly there was no-one waiting at the Agreed Meeting Point.
Eventually had to park in the short-stay car park for £140 for 3 days.
APPALLING service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Do Not Use under any circumstances.

Ik heb vandaag een parkeerboete binnen gekregen voor fout parkeren in de periode dat mijn auto hier geparkeerd stond. Ik zou bijna lachen als het niet om te huilen was.

Absolutely shocking. I’d give these cowboys no stars if I could. First of all, there is no signposts to the multi story car park they use for parking. When you arrive, there are shutters down, and it took quite a while to contact someone to open them. The ‘shuttle bus’ they use is an absolute bone shaker, and really cramped and crowded.They charge £20 transfer fee. Unbelievabley, they then expect you to pay this a SECOND time on the return.

We have been left having to pay £50 taxi fare and wander around with two heavy suitcases today to try and find a way into this carpark. Why? Because these clowns drove off and left us, as our bags were late off the belt on arrival of our flight. How the hell is that our fault?? Not even an attempt to contact us, the guy on the phone was extremely rude and literally had no interest in helping us. Avoid at all costs.

My mistake for not reading the reviews before booking with Bristol Elite Parking. I had a terrible experience. Not only were the drop-off and collection late, leaving me feeling unsafe, but when I had my car back, I found that the settings in my car had been changed.

⚠️ AVOID ELITE PARKING / ELITE AIRPORT CAR SERVICE AT BRISTOL AIRPORT — ABSOLUTELY APPALLING
IF I COULD LEAVE 0 STARS I WOULD!!!!
I have never experienced such a shambles from a company that is supposed to provide a simple airport parking service.
Our original booking was cancelled because the “broker” they use had apparently gone into liquidation. Did they have the decency to tell us? NO. We only found out because WE CALLED THEM 10 MINUTES BEFORE ARRIVING AT THE AIRPORT.
We were then charged AGAIN for the service, meaning we have now paid twice, and were simply told that we would have to try and recover the original payment from the broker ourselves. How is that our problem? We booked a service, paid for it, and it is now apparently our responsibility to chase someone else for our money.
And it didn't stop there. We were also charged a drop-off fee when we dropped the car off and collected it.
They then decided to send their own driver, giving us vague and confusing instructions to wait in the short-stay car park. What followed was an absolute farce. We spent NEARLY 45 MINUTES trying to find the driver, involving numerous phone calls, despite us going exactly where we had been told to go.
And then, unbelievably, THEY BLAMED US, accusing us of making the arrangements for the short-stay rather than the drop-off. We were simply following THEIR instructions.
We were left stressed, frustrated and close to missing our flight because of their incompetence.
You would think they might learn from this.
They didn't.
On our return, we gave them THREE HOURS’ NOTICE of our arrival and exactly where we would be meeting them. Despite having all that notice, we were left waiting another 45 MINUTES for our car.
When I understandably became extremely frustrated and started repeatedly calling them, THEY STOPPED ANSWERING MY CALLS.
And then came the final insult.
We handed our car over with approximately 150,055 miles on the clock.
It was returned showing approximately 150,115 miles.
That's around 60 MILES added to our car.
On top of that, approximately HALF A TANK OF FUEL HAD BEEN USED.
So I would like a very clear explanation from Elite Parking as to WHY OUR CAR WAS DRIVEN APPROXIMATELY 60 MILES AND WHY HALF A TANK OF FUEL WAS USED WHILE IT WAS IN THEIR POSSESSION.
This entire experience was an absolute disgrace from beginning to end.
❌ Booking cancelled without properly notifying us
❌ Told only 10 minutes before arriving
❌ Charged twice
❌ Told to chase the broker ourselves for our money
❌ Additional drop-off charges
❌ Confusing and completely chaotic collection arrangements
❌ Nearly 45 minutes trying to locate their driver
❌ Blamed for following THEIR instructions
❌ Nearly caused us to miss our flight
❌ Three hours’ notice given on our return — still waited 45 minutes
❌ Refused to answer our calls when we complained
❌ Approximately 60 miles added to our car
❌ Approximately half a tank of fuel used
THIS IS NOT AN AIRPORT PARKING SERVICE — IT'S A COMPLETE NIGHTMARE.
I would strongly advise anyone considering using Elite Parking / Elite Airport Car Service at Bristol Airport to STAY WELL AWAY.
We paid for a professional service and received nothing but stress, inconvenience, extra costs and a car returned with significant additional mileage and fuel used.
Absolutely unacceptable. Never again.
📞 The number we were dealing with was +44 7737 200551.

Hoe kan dit bedrijf nog bestaan?? Mensen niet parkeren bij eliteparking complete chaos tillen jou auto op met een heftruck verliezen de autosleutels en laten jou wachten op het vliegveld!!! Stelletje boeven en amateurs zijn het!!!
Mensen wat ik hier heb gezien en meegemaakt dat zie je nog niet eens in een speelfilm echt bizar
Parkeren jou auto gewoon ergens op een openbare weg daarna vinden ze de auto niet meer ook is mijn auto beschadigd
U bent gewaarschuwd deze tent moeten ze sluiten !!!!!

If possible I would give this company zero stars. It has taught me to read reviews.
When we eventually found the sight it looked like a scrapyard. There was no sign to indicate that it was Elite parking and despite repeated phone calls we were we were kept waiting for an hour before we eventually had to catch a taxi to the terminal. This is very stressful when there is a plane to catch.
As there was no one from Elite we couldn't leave the keys and on the way to the airport we eventually got a call telling us that as we had taken the keys we would have to pay another £50.
DO NOT USE THIS COMPANY

I am disappointed.
I was told that on my way back I should phone them and driver will come to pick me up from airport and will drive me to parking for reasonable price of £15.
Unfortunately when I came back from my holidays nobody pick up the phone.
I tried different phone number and person who pick up informed me that I can take a bus, what is not easy if you don't know area and if you tired after long fly.
Other alternative was to take a taxi what costed me £60.
On parking nobody was present.
I had to phone again to get a code to gate.
In general very bad and expensive experience.
I would NEVER RECOMMEND THIS PARKING to anyone.

Zeer teleurstellende ervaring. Ondanks dat ons vliegtuig al bijna een uur geland was, hebben wij vier keer moeten bellen en vervolgens nog lange tijd moeten wachten voordat er iemand kwam opdagen.

De dienstverlening was allesbehalve klantvriendelijk. Er werd niet gereageerd op onze oproepen en wij kregen de indruk dat onze klachten niet serieus werden genomen. Bovendien bleek onze wagen zonder duidelijke communicatie naar een andere parking te zijn verplaatst, wat voor NOG extra tijdverlies zorgde.

Dit is niet het niveau van service dat men mag verwachten van een professionele parkingdienst. Voor ons was dit de eerste én meteen de laatste keer.

When I booked this car park I was under the impression that it was a park and ride service.
However when I arrived at the car park (which is a disused public car park) the shutters were down and I could not enter, however the owner of the company did soon show up and took us to the airport in his private car. (approx 25 min drive)
On the journey to the airport I asked the owner how we will get back to our car on our return. He said to call when we have our bags and a driver would come and get us.
On arrival back, I called the number and was told I could either get a train to terminal 5 and then a bus to the car park. The other alternative was a taxi.
I informed the call handler that I had been assured that we would be picked up on our return, I was then told that this company will drop you to the airport but will not pick you up.
I was with my 85 year old mother and we had just been on a 12 hour flight so further travelling was not an option.
It then cost me a further £50 to get a taxi to where my car was parked.
This car parking company is definitely not a park and ride.
Although it appeared a cheap option it definitely was not and I would strongly advise anyone to not use this company

DO NOT BOOK WITH THESE. Look at all the review sites !!!.
£1400 worth of damage, suspect part criminal Late, hang up or put you onto answer phone !!! 50 minutes late, driver never said a word but found front grill kicked in , o/s door and mirror smashed in. Great when your waiting to check in.
Zero people skills, zero honesty, tell blatant lies. Not fit to operate
Small Claims Court here we come with enough evidence to sink a battleship.
Now got a Crime Reference Number, from London Met, Trading Standards ref No. LHR informed. Totally shameless. Disgraceful service with people trusting them with their cars.

I highly recommend staying away from this car park! My experience was incredibly disappointing. Despite paying a hefty fee for the shuttle service, the shuttle bus that arrived was not what I expected. Instead of a direct ride, I ended up being taken to other terminals to pick up other families.

It was a cramped situation, I felt like I was crushed in the van like a sardine! This discomfort, combined with the high parking fees, made my entire experience frustrating. I won't park here again, even if the parking were free. It’s just not worth the money; overall, I ended up spending over £100 for the worst service!

DO NOT USE THIS COMPANY! There's a reason it's so much cheaper than others.

Directions to the car park fail to tell you where the car park actually is, nothing is sign posted. The car park itself has shutters down and looks abandoned and the inside is littered with rubbish.
It takes about 4/5 phone calls to get through to get someone to open the shutters. They charge an extra £20 fee to "shuttle" you to the airport, refusing to leave until the money is bank transfered, Incredibly uncomfortable experience and stress you do not need before a flight.
Upon arrival back, the company does not respond to emails or WhatsApps, took multiple phone calls to multiple numbers to get through again. At 10pm they told us to catch public transport to the car park as they weren't running the shuttle service, even with public transport this meant walking a fair way with two suitcases, as a result we booked an Uber.
When standing back at the car park, with no instructions we had to call the number again as to how to enter. We were told to wheel our cases up the ramp that cars use to enter the car park and wait by the shutters, after doing this we still were left waiting there 15 minutes with no sign of anyone letting us in.
Another phone call just to be told a code to enter on the pad that opened the shutters, could this information not have been explained to us multiple phone calls ago. Honestly save yourself the stress and aggravation of staying in this sorry excuse of a business and car park. Scam.

Do not use this company.
Despite following instructions and calling ahead 45 min before arriving at the airport the pick up was not at the terminal on arrival. It took multiple 7-8 calls to get through from the airport and the pick up eventually arrived over an hour late. This also cost twice as much for the drop-off parking. They were prompt on the return. Though the driver didn't seem to know which car he'd just driven to the airport and but wanted an additional £5 payment. Not clear what for and there was rubbish left in the car. Finally their drivers have no distinguishing uniform or equivalent not even hi vis. Categorically the worst airport parking experience I have ever had

If we could give no stars we would. The place you leave your car is like a post apocalyptic bomb site. There is no official office - site consists of a disused car park with a plastic chair and table outside in the middle. We paid for their park and ride service and were told that we needed to pay £15 upfront before they would take us to the airport. They said this consisted of £7 Heathrow charges going to the airport and £8 to return.
When our flight arrived we telephoned the number on the booking. Instead of being picked up and taken back to our car a driver turned up in our car (after over one hour of waiting). We were given our keys so we could leave. However we were told that we would need to pay £8 to get out of the airport. When I told the driver that we had already paid he said he didn’t have any money and that we would be refunded if we provided bank details, which we did. Despite this and several calls and messages to chase payment (over 7 weeks waiting) it still has not been made. This service is run by con men and I wished I read these reviews before booking - avoid like the plague!!

We booked through Park & Go and were very disappointed and shocked from arrival to last minute of return. Car park was locked, the written arrival & return procedures were not there. They told us to use the Heathrow bus transfer to reach the terminal but there were no buses to take us there on time and had to use a taxi. No one on site and everything has be done over the phone. The return was horrifying, we were told to take the Heathrow train from Terminal 4 to 5 so that we should wait for bus 442 to take us back to the car park. They do not operate bus transfer as stated in their guidance. Those people are cowboys and should not be trusted. I must have made at least 5 calls during arrival and return to park and claim my car. You do need this hassle when flying. Will never use this company again and Park & Go should report them to Stains council as they lease this carpark from them.