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Elia Recenzje 

225
•
Wynik TrustScore: 4 na 5

4,2

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Ordered two weeks ago, company were happy to take the money but then I heard nothing. Followed up a week later asking for an order update. Mary C said that my order has been shipped. Zero tracking inf... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Although the bottoms come up smaller than normal UK sizes they are stunning When I did have sizing issues it was sorted straight away with a new size sent out and discount code for next box These l... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Such a wonderful company! Super comfy and beautiful lingerie sets, the parcels come with little goodies like flowers and face masks - all vegan which is so considerate! The sets fit perfectly and are... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

So I posted a 5 star review based upon ordering and Aftersales, the fantastic customer service from Summer and her team, and the speedy delivery and beautiful packaging. Well, my wife opened her “g... Zobacz więcej

Reakcja na opinię


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

225 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,2

Wszystkie recenzje

(225)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 137

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

My boobs are in heaven

I received my first subscription box yesterday.
The packaging was beautiful, the underwear is stunning.
I wore the bra today.
Instead of another torture device, this bra is heaven 💗
I don't even feel like I'm wearing a bra.
I didn't feel like I wanted to rip it off at the first opportunity.
I can't wait to receive my next on.
Thank you so much for making my life a lot more comfortable. 🌟🌟🌟🌟🌟

17 lutego 2026
Opinia niezależna
Oceniono na 4 z 5

My gift to myself each month.

I really enjoy my gift to myself each month.
Pros: always something different
I never buy anything padded so suits me.
I have a lovely collection of lingerie that makes me feel beautiful.
You can Taylor the sizes when you email them if you have larger hips and a smaller chest like me!
Comes with tea and hair bands
Sometimes shells or fake flowers and stickers.
Prettily packaged.
Negs:
As with most ladies clothes some fit better than others.
Sometimes takes a week after the payment come out.
This month for the first month in a year of my subscription the payment wasn't taken till a few weeks after I expected it so I'm still waiting on its arrival.
But I'm super excited for it.

10 lutego 2026
Oceniono na 1 z 5

Do not subscribe.

I subscribed last year through an advert and honestly what a waste of money. It's very very cheap feeling lingerie - AliExpress quality. The cups are weird shapes and overall finishing of the products is poor.

If you sign up to a box with a discount code you're unable to cancel your subscription until you have paid full price. This wasn't shown at the point of subscription when purchasing through SHOP and is buried at the very end of their Ts&Cs

Go to M&S or another high street shop and get a decent quality set for the same price.

** I've been asked to edit my review by TrustPilot which I have done to ensure it stays up. Make sure you read the Ts&Cs if you choose to subscribe but I'd strongly advise you don't as you'll find nicer quality lingerie at any other highstreet shop.

30 listopada 2025
Opinia niezależna
Logo Elia

Odpowiedź od Elia

Hi Charlotte,

We're sorry to hear about your experience!


I just want to clear up some potential confusion around our cancellation policies. We state if you wish to cancel after subscribing through a sale, but if you wish to keep the items we require payment of the first box.

However we offer full cancellation rights, and full refund rights after the first order.

Subscription details are displayed both at the product page, and at the checkout, and our Cancellation policy is available in full detail through a single click from the point of checkout.

With this being said, we'd be happy to provide a partial refund or a full refund for a return for you, as we don't want anyone to have a negative experience with us.

Oceniono na 1 z 5

I was disappointed with both the…

I was disappointed with both the service and the product quality. The marketing feels extremely aggressive, and my first order never arrived. Although a replacement was sent, the original order arrived weeks later. I tried the product myself and found the material to be very synthetic, uncomfortable, and irritating to the skin. Sadly, the quality is far below what is advertised.

30 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

I just love love love this company.

I just love love love this company.
I have been ordering for months, a couple of hick ups (nothing to do with quality, just received the same colour and style as before) but customer services are just amazing and sent me a replacement and I didn’t even have to send the other ones back. Customer service is always available and quick to reply, amazingly helpful. I love my gorgeous underwear and the little goodies they send with them. It’s my little treat every month. Only down side is that once I receive my order I am the too impatient to wait another month for my next gorgeous set haha. Well done! Keep up the good work!

16 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Customer service is 10/10…

Customer service is 10/10 and their gorgeous boxes are personalised and such amazing quality. Sizing is true to size and fits so beautifully. Ordered the 3 month box and was so happy with it I’ve redone the order! Highly recommend🩷✨

22 października 2025
Opinia niezależna
Oceniono na 5 z 5

Comfy and Flattering

I read reviews that seemed like sizing was going to run too small but the sizing was spot on for me. I’ve actually never had a bra fit so well as I’m petite but have a wide back due to weightlifting so the straps always fall down when the under bust fits. I was so pleasantly surprised when it fit spot on and felt like I wasn’t even wearing a bra.

I also love that it gives me a chance to try new colours and out my comfort zone a bit as I tend to stick to dark colours as I never thought a pastel would look nice but it did.

Beautifully packaged and glad I gave it a go

24 października 2025
Opinia niezależna
Oceniono na 5 z 5

Love love love!

I’m on my 2nd box from Elia and I’ve loved each one! The sets are great quality, beautiful and come with lovely little gifts inside. Lucy was also really helpful and prompt in answering a query.

6 października 2025
Opinia niezależna
Oceniono na 4 z 5

Good quality and super cute

I've been getting a subscription box for close to a year now and I've got to say its been getting better and better. I definitely feel like the quality of the pieces have increased and I have so many favourites. I love the small details as well like the stickers or the little paper flowers in the box.

24 września 2025
Opinia niezależna
Oceniono na 5 z 5

I’ve received a variety of beautiful…

I’ve received a variety of beautiful colours and absolutely love my sets. I’m building up a bridal lingerie collection for the year ahead, and Ellie’s Boutique has really boosted my confidence. Lingerie makes me feel good and my partner appreciates it too — a win-win! I did have some issues initially, but they were resolved quickly and fairly, and I’m now super satisfied with the outcome. Thank you for the excellent service and support.

23 września 2025
Opinia niezależna
Oceniono na 1 z 5

Do not subscribe

Do not subscribe. Underwear unsuitable poor quality. Returned to company at cost to self...£5!
Two weeks later despite sending tracking number postage no refund. Dozens of emails requesting update. Keep saying send tracking number!!
Can't unsubscribe until Return acknowledgement. Poor customer service

18 września 2025
Opinia niezależna
Oceniono na 5 z 5

I really cannot fault the team

I really cannot fault the team, they sorted me out with a sizing problem and communication is great. At last I have found beautiful lingerie in bold beautiful colours. I am enjoying my subscription

10 września 2025
Opinia niezależna
Oceniono na 1 z 5

Would not recommend

My order was placed on the 31st August and did not arrive until 8th September. To which I never received a confirmation email. I did email and someone got back to me letting me know my order was almost ready to ship and as this is personalised it can take up to 7 days for this to be shipped which I feel should be stated on the website as I was under the impression it would be 1-3 day shipping as declared on the website this does not take into account ‘prep and pack’. Therefore my order did not arrive until 8th September. Unfortunately even with giving sizing based on advised ‘size guide’ this item did not fit and is not suitable for use. Would unlikely order again as I feel I was very disappointed with this order.

9 września 2025
Opinia niezależna
Oceniono na 5 z 5

Love it when I get this treat through…

Love it when I get this treat through the letter box every three months. The first box I needed to adjust the sizing which following a message was an easy process!
The little gifts in the box are an added surprise ❤️

6 września 2025
Opinia niezależna
Oceniono na 5 z 5

Not correct size

The set was late and when it arrived it was tiny . I measured the bra I am 34D it was more like 26 , the pant were also child size .
They have offered a discount and a replacement set. It hasn’t arrived yet, but very pleased with the customerservice.

5 września 2025
Opinia niezależna

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