Adam Constantinides helped me all the way through the process explaining everything and tailoring everything to what I needed, he was very knowledgeable. Nothing was any trouble to do and i did chop... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Adam Constantinides helped me all the way through the process explaining everything and tailoring everything to what I needed, he was very knowledgeable. Nothing was any trouble to do and i did chop... Zobacz więcej
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A perfectly managed service from start to finish. Whether it was quoting me for various cars to help me make a decision or keeping me updated every week on when the car would be here, I always knew wh... Zobacz więcej
Emmanuel was very professional, patient and transparent throughout the whole process. He took the time to explain everything clearly and was always helpful with any questions I had. The only disa... Zobacz więcej
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from start to finish Rebecca and Aaron were brilliant I gave Rebecca a budget and the car I was looking for and this was matched, brilliant communication all the way through Aaron was brilliant sor... Zobacz więcej
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Napisane przez firmę
Napisane przez firmę

Shipping Building, UB3 1HA, Hayes, Zjednoczone Królestwo
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great experience from start to finish. I have struggled to navigate the EV / Work scheme space but Alex an Marios were clear with how to set up the scheme and ordering cars. Whenever I had a question, no matter how trivial, they were on hand to assist.

Odpowiedź od The Electric Car Scheme

Odpowiedź od The Electric Car Scheme
Charlie and Brandon were both super helpful during the process and the car was delivered on time as described. Can’t fault the process enough

Odpowiedź od The Electric Car Scheme
Fantastic choice of cars , a great easy to use service all round .. Ben & Tara both did a great job 👍

Odpowiedź od The Electric Car Scheme
Worked with Sam Yarwood and Marios Christophi and had a very positive experience. They consistently kept me updated and were able to support with any question or query that we had. We absolutely love the car we received.

Odpowiedź od The Electric Car Scheme
Great Customer Service and Delivery Service for my New Car.

Odpowiedź od The Electric Car Scheme
The worst customer service ever.
Do not use this company.

Odpowiedź od The Electric Car Scheme
Avoid this company by all means, if you can go elsewhere - DO go elsewhere. I am not wasting any more time on this company by writing detailed review, do not be fooled by the positive ones they already have. The worst customer service and experience ever. And then I receive a vehicle which is not fully working and I have to sort it out myself :) AVOID !

Odpowiedź od The Electric Car Scheme
Whole experience from start to finish was class. Alex was friendly, informative and contactable for any questions I had.
Great service!!

Odpowiedź od The Electric Car Scheme
Update: Since posting this review, Sara at The EV Scheme has been in touch and helped push things forward. They've managed to get Lex to update their systems and get my car properly registered on their systems to enable me to use the maintenance/breakdown element of the contract. They also supported me by submitting a complaint to Lex on my behalf, which I await the response on. I appreciate that the EV Scheme followed up and took ownership of getting this moving, so I'm revising my review upward.
Original Review:
The scheme is fine if your car works as expected. Unfortunately, my car's battery failed after just one week, and from that point on, nobody seems willing to take responsibility.
The EV Scheme referred me to the leasing company (Lex). Lex then directed me to their breakdown provider (AA), who told me the vehicle wasn't even registered on their system and referred me to the manufacturer. The manufacturer uses the RAC, who wouldn't recover the car despite what appears to be a clear manufacturing fault. In the end, I was left to take the car to a Citroën dealership in my own time, only to be told they could only look at it by appointment.
As a result, I'm paying for a car that I can't use and will likely be without it for at least two weeks, with no compensation offered. My biggest concern is that if this fault happens again, there appears to be no process for compensating customers for the time they are without the vehicle. On a multi-year lease, you could end up paying for a car that is unavailable for significant periods if the fault recurs.
I'm giving two stars because The EV Scheme staff did genuinely try to help. However, their ability to resolve issues is very limited, which makes using the scheme feel like a risk if your vehicle develops a fault. Taking payments is straightforward, but when something goes wrong, the customer is left to navigate a confusing chain of companies with very little ownership or accountability.

Odpowiedź od The Electric Car Scheme
Henry @ The Electric Car Scheme has been brilliant to deal with. From the initial enquiry call, right through to the car delivery, nothing has been too much hassle for him. I’ve had some small queries since delivery that he’s also helped with. 10/10 customer service.

Odpowiedź od The Electric Car Scheme
Brilliant team, kept me updated along the way. Sam and Rebecca were able to answer all my queries. Delivery man, Ben, was also brilliant and extremely helpful talking me through how to use my first EV. Nothing was too much trouble. Super happy overall :D

Odpowiedź od The Electric Car Scheme
Have nothing but positive words. SSuper helpful from the outset, made the process really easy and hassle free, especially the support and assistance from Chelsea at 'electriccarscheme'.

Odpowiedź od The Electric Car Scheme

Odpowiedź od The Electric Car Scheme
Both Ben and Muhammad were very professional and provided excellent service. They made the experience seamless and stress free. Thank you both.

Odpowiedź od The Electric Car Scheme
Fantastic service, great communication. Nothing to fault here. Amazing company, thank you for your help with everything and a smooth transition.

Odpowiedź od The Electric Car Scheme
Alex Antoni has been excellent from the get go. He was very responsive and was very knowledgable on both the cars I have chosen and was able to offer some great insight. He has been a fantastic point of contact and made this experience enjoyable, even through dealing with a write off and helping me get something organised ASAP, he was quick to point me in the direction of other team members when he wasn’t available. Very impressed

Odpowiedź od The Electric Car Scheme
Chelsea was great helping me find my new car. The process from start to finish was easy and the car was also delivered 1 week early.

Odpowiedź od The Electric Car Scheme
Louis was brilliant from start to finish and Tara kept me updated throughout the delivery process. Highly recommend this service.

Odpowiedź od The Electric Car Scheme
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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