Recently I placed an order of various items for Xmas. Unfortunately, one of the items (mug) got completely broken in transit. I contacted the customer services immediately. I had a prompt reply and r... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Thank you for your quick response when my calendar, a gift, arrived wet and damaged as a result. Purchased as a gift but not suitable to be passed on. Without any quibble, after photographic evidence... Zobacz więcej
Can't comment on the product as I've not received it. Apparently dispatched on 7th October.
Beautiful, colourful designs and 10/10 customer service! I bought a few mugs and small bowls and some of my items arrived cracked and broken. I emailed the CS team with photos of my parcels and was co... Zobacz więcej
Informacje dotyczące firmy
- Sklep z blatami
- również w kategorii:
- Dekoracje i architektura wnętrz
- Sklep odzieżowy
- Sklep z kartkami z życzeniami
- Sklep z tapetami
Napisane przez firmę
Welcome to a world where every item is a celebration of colour, creativity, and joy. At Eleanor Bowmer, we believe in the power of art to transform everyday life. As a female-founded home and gift brand, our mission is simple: to bring joy and inspiration into your home and daily routine with our vibrant, hand-illustrated designs.
Dane kontaktowe
Zjednoczone Królestwo
- hello@eleanorbowmer.co.uk
- eleanorbowmer.co.uk
4,4
Doskonała
91 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 25% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent!
Products are lovely and the customer service is excellent - no problem that can't be solved.
11 maja 2026
Opinia niezależna
Odpowiedź od eleanorbowmer.co.uk
Thank you so much for your kind review.
We're delighted to hear that you love our products and that you've had such a positive experience with our customer service team. We always strive to provide the best possible support and to find solutions whenever our customers need assistance.
Your feedback means a great deal to us, and we truly appreciate your support. We look forward to serving you again in the future.
Treated myself to a new tote bag
Treated myself to a new tote bag, a nighty and super cute SOUL SISTER mug. and I absolutely love it all.. I even got a free mug too for spending £60.. and also had a 10% off welcome code too! amazing quality items, really colourful and quirky.. right up my street, Thankyou again ⭐️⭐️⭐️⭐️⭐️
6 maja 2026
Opinia niezależna
Odpowiedź od eleanorbowmer.co.uk
Thank you so much for your fantastic review! ⭐⭐⭐⭐⭐
We're absolutely delighted to hear that you love your new tote bag, nighty and SOUL SISTER mug. It's wonderful to know that our colourful and quirky designs are right up your street!
We're also thrilled that you were able to take advantage of the welcome discount and enjoy a free mug with your order. We love being able to add a little extra joy to our customers' shopping experience.
Thank you for your kind words about the quality of our products and for choosing to treat yourself with us. We truly appreciate your support and hope you continue to enjoy all your new goodies!
I love everything Eleanor Bowmer but…
I love everything Eleanor Bowmer but have had an issue with quality, firstly the place mats started to peel their print off (I have to add, swiftly replaced by EB) now I find that some of the side plates are chipping . We are very careful with the dinner wear so not sure why this is happening! Are they not intended for every day use? 😞
29 kwietnia 2026
Opinia niezależna
Odpowiedź od eleanorbowmer.co.uk
Thank you for taking the time to share your feedback, and we’re really sorry to hear about the issues you’ve experienced with your placemats and side plates.
We completely understand how disappointing this must be, especially as you clearly take great care of your items. While we’re pleased our customer service team was able to swiftly replace your placemats previously, we’re sorry to hear you’re now seeing similar concerns with your dinnerware.
We can see our customer service team has already been in touch with you regarding this, and they’ll continue to support you directly to get this fully resolved.
Thank you again for raising this with us and for your continued support of Eleanor Bowmer products.
I really love this amazing colourful…
I really love this amazing colourful brand!!! I have a super cute t-shirt and I can mix with almost every colour. And I have a colourful mug and water bottle as well. I definitely will order something really nice again.
Thank you!
Aniko
3 maja 2026
Opinia niezależna
Odpowiedź od eleanorbowmer.co.uk
Hi Aniko,
Thank you so much for your lovely review🌈 We’re thrilled to hear how much you’re enjoying your colourful items.
It means a lot to us that our pieces can mix and match so easily with your style. We can’t wait to see what you pick out next
Thanks again for your support, it truly brightens our day.
Great quality and beautiful items all…
Great quality and beautiful items all delivered very quickly. Amazing customer service as well.
21 kwietnia 2026
Opinia niezależna
Odpowiedź od eleanorbowmer.co.uk
Thank you so much for your kind words.
We’re delighted to hear that you’re happy with the quality of your items and the speed of delivery. It’s especially great to know our customer service made a positive impression.
Beautiful products and top notch…
Beautiful products and top notch customer service!
15 kwietnia 2026
Opinia niezależna
Odpowiedź od eleanorbowmer.co.uk
Hi there,
Thank you for your lovely review! We're so glad you’re happy with our products and service, it really means a lot to us.
Great customer service
Great customer service. Some items didn’t arrive in time so I emailed and they had them sent out next day delivery.
17 kwietnia 2026
Opinia niezależna
Odpowiedź od eleanorbowmer.co.uk
Hi there,
Thanks so much for your kind review! We're glad we could resolve the delay quickly and get your items to you.
I absolutely love this website
I absolutely love this website, the items are superb and so different. Everything comes brilliantly packed and super fast. Can't recommend more highly.
11 kwietnia 2026
Opinia niezależna
Odpowiedź od eleanorbowmer.co.uk
Thank you so much for your kind words, We're absolutely delighted to hear how much you love our website and unique items. It’s fantastic to know that our packaging and delivery met your expectations too. Your recommendation truly means the world to us, and we can’t wait to have you shop with us again soon!
Great service
Great service. Cup i purchased was chipped email an with a day i got response an they sent one another out. Brilliant service
4 kwietnia 2026
Opinia niezależna
Odpowiedź od eleanorbowmer.co.uk
Thank you so much for your kind feedback. We're really sorry to hear that your cup arrived chipped, but we're glad we could resolve it quickly for you. It's great to know you were happy with the service and replacement, We truly appreciate your support!
Great customer service
I have ordered from this company in the past and I have always been happy with the products, communication and service.
There was an issue with my recent order but no fault of the company it was a delivery concern but after contacting the company I received my product quickly and everything was resolved.
28 marca 2026
Opinia niezależna
Odpowiedź od eleanorbowmer.co.uk
Thank you so much for your continued support and for taking the time to share your experience.
We’re really pleased to hear that you’ve been happy with our products, and service over your previous orders. We’re sorry to hear there was an issue with your recent delivery.
It’s great to know that once you got in touch, our team was able to resolve things quickly and get your order to you without further delay.
Thank you again for your kind words, we look forward to you shopping again with us in the future
I absolutely love all of there products…
I absolutely love all of there products & all of the the beaux& bright designs. I had an issue with Royal Mail when my latest purchase was delivered the box was empty & had been tampered with! I got in contact with Eleanor Bowmer straight away & they were so helpful & within a few days I had already received my replacement. Definitely a 5⭐️ company & customer service.
24 marca 2026
Opinia niezależna
Odpowiedź od eleanorbowmer.co.uk
Thank you so much for your lovely review! We’re absolutely delighted to hear how much you love our products
We’re really sorry to hear about the issue with your delivery, but we’re so pleased we could resolve this quickly for you. Your kind words about our customer service truly mean a lot to the team.
Thank you again for your support, it means the world to us! ✨
Zodiac mugs
I love these products, very colourful and functional too.
Unfortunately, my mugs both arrived damaged. ( Very poor internal packaging and no fragile marks on the box so the Royal Mail looked like they threw them about a bit!)
But thanks to the excellent customer service they were replaced and both recipients are very happy with their gifts.
15 marca 2026
Opinia niezależna
Odpowiedź od eleanorbowmer.co.uk
Thank you so much for your lovely feedback, we’re delighted to hear you love the products and that they made great gifts!
We’re really sorry that your mugs arrived damaged initially. We appreciate you bringing this to our attention, as it helps us improve our packaging and delivery process.
That said, we’re very pleased our customer service team was able to resolve things quickly and get replacements to you. It means a lot to know the recipients are now happy with their gifts!
Thanks again for your support, we hope to serve you again soon.
I ordered a set of three storage jars
I ordered a set of three storage jars. Unfortunately one arrived with a broken lid however I reached out to the customer service team and on the same day, was contacted by Dee who quickly dealt with the issue and sent me a replacement jar of the same design that same day. Thank you so much for your help, really pleased with the customer service and the jars are absolutely gorgeous! :)
16 marca 2026
Opinia niezależna
Odpowiedź od eleanorbowmer.co.uk
Thank you so much for your lovely review. We’re really sorry to hear that one of your storage jar lids arrived broken, but happy that Dee was able to step in and get a replacement sent out to you so quickly.
It’s great to know you’re happy with both the service and your new jars. We’ll be sure to pass your kind words on to Dee as well.
Thanks again for taking the time to share your experience and for your support, it really means a lot to us! 😊
Lovely items
Recently purchased 2 coffee cups which match my coffee wall art. The items are beautiful and packaging is also lovely for the cups.
Customer service helped me change address via email quickly and resolved my issue.
10/10
17 marca 2026
Opinia niezależna
Odpowiedź od eleanorbowmer.co.uk
Thank you so much for your lovely review. We’re happy to hear that your coffee cups match and that you’re pleased with both the items and the packaging.
It’s also great to know our customer service team were able to help quickly with your address change and resolve everything smoothly. We really appreciate you taking the time to share your experience.
Thanks again for your support, and we hope you enjoy your cups for a long time to come!
5* service!
5* service!! Spoke with Laura who sorted a faulty item for me, no hassle. Very grateful to have a replaced item!! Laura is a credit to your team, she was very helpful!! :)
11 marca 2026
Opinia niezależna
Odpowiedź od eleanorbowmer.co.uk
Thanks so much for the amazing 5★ review!
We're really glad Laura was able to get the faulty item sorted quickly and hassle-free for you. we'll be sure to pass your lovely feedback on to her.
Thanks again for taking the time to share your experience, we really appreciate it. If you ever need anything else, we're always here to help 😊
Love it!
I was attracted immediately to the beautiful designs and colours of everything from crockery to biscuit tins and even prints and clothes!
Easy to order, arrived when expected, and I am absolutely thrilled with it all! I also had to e mail the team with a query and I was replied to straight away even at the weekend so I would have no hesitation whatsoever in recommending this great company and I will definitely be ordering again!
I feel when a company has done such a good job it should be recognised and I am not only delighted with the service I received but everything I ordered too…….fantastic colours, beautiful design and has definitely brought the ‘happy vibes’ to my kitchen! Thank you Eleanor Bowmer!
9 marca 2026
Opinia niezależna
Odpowiedź od eleanorbowmer.co.uk
Thank you so much for your wonderful review! We’re absolutely delighted to hear how much you love the designs and colours across your order, bringing those happy vibes into your kitchen is exactly what we hope for.
It’s also great to know that your order arrived as expected and that our team could help quickly with your email enquiry. We always aim to make the experience as smooth and enjoyable as possible, so your kind words really mean a lot to us.
Thank you for taking the time to recognise the team and for recommending us. We can’t wait to have you back shopping with us again soon!
Great customer service
Great customer service. Just waiting on items to arrive
Thanks
1 marca 2026
Opinia niezależna
Odpowiedź od eleanorbowmer.co.uk
Thank you so much for your kind review!
We’re really pleased to hear you’ve had a great experience with our customer service team. Your items should be with you very soon, and we hope you love them😊
If you need anything at all while you’re waiting, please don’t hesitate to get in touch
Fast efficient service and gorgeous…
Fast efficient service and gorgeous products - very happy with my beautiful coverless duvet. Will be back for more on payday!
26 lutego 2026
Opinia niezależna
Odpowiedź od eleanorbowmer.co.uk
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that you found our service fast and efficient, and that you’re loving your beautiful coverless duvet. It means the world to us to know you’re happy with both the product and your experience.
We can’t wait to welcome you back on payday 😊 If there’s ever anything we can help with in the meantime, just let us know.
Two of the items I ordered were broken…
Two of the items I ordered were broken which was really annoying, I wasn’t sure what to expect customer service wise but it was great. Good contact, I sent a picture of the broken items and the replacement was in the post the next day. No issues. Very impressed.
30 stycznia 2026
Opinia niezależna
Odpowiedź od eleanorbowmer.co.uk
Thank you so much for your honest review.
We’re really sorry that two of your items arrived broken, we completely understand how frustrating that must have been. That’s certainly not the experience we want for our customers.
That said, we’re so pleased to hear that our customer service team was able to resolve things quickly for you. We always aim to make the replacement process as smooth and hassle-free as possible, so it’s great to know you felt well looked after and impressed with how it was handled.
Thank you for giving us the opportunity to put things right, we truly appreciate your feedback and your support.
Love From Team EB
Absolutely brilliant customer service…
Absolutely brilliant customer service from Dee:) My parcel had a missing item so I emailed and Dee responded straight away and put a replacement parcel in the post the same day! Parcel arrived very next day and I’m absolutely delighted with my purchase and the first-class customer service. Thank you so much!
12 lutego 2026
Opinia niezależna
Odpowiedź od eleanorbowmer.co.uk
Thank you so much for your wonderful review! 🤩
We’re sorry there was a missing item in your original parcel, but we’re so pleased Dee was able to get everything sorted quickly for you. We’ll be sure to pass on your lovely feedback to her.
It’s great to hear your replacement arrived the very next day and that you’re delighted with both your purchase and the service. That’s exactly the experience we always aim to provide.
Thank you again for taking the time to share your feedback, we truly appreciate it.
Love from, Team EB
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