ELAGIA Recenzje 

169
•
Wynik TrustScore: 3 na 5

2,9

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

My wife ordered from them and they sent her double the order, the dress didn’t fit and she returned both of them. They kept charging her for it totaling hundreds of dollars and it’s been a nightmare.... Zobacz więcej

Oceniono na 1 z 5

I do not recommend this brand. In my experience, the photos on the website do not match the actual products. It gave me the impression that the brand uses images from another well-known brand, w... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

This store has quickly become my favorite place to shop. The moment you walk in, you’re greeted by a friendly staff and a gorgeous selection of clothing that caters to all tastes. I love how they st... Zobacz więcej

Oceniono na 5 z 5

The blazer is exactly what I had been searching for to complete my office wardrobe. It adds a sharp, professional touch to my overall look while still being incredibly comfortable to wear throughout t... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z odzieżą damską

Napisane przez firmę

ELAGIA is an online fashion destination that specializing in original collections of women's clothing with a trendy twist. Our mission is to empower women to build a versatile wardrobe with pieces that can be mixed and matched to create a unique and stylish look every time.


Dane kontaktowe

2,9

Średnia

Wynik TrustScore: 3 na 5

169 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 12% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,9

Wszystkie recenzje

(169)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 8

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

I wanted to love this suit so badly...

I got my suit in time for my event, but there was almost zero communication from the company until I reached out myself. Despite submitting my measurements, I got a jacket that was almost too tight, but in the end did work. On my third try-on, I discovered that the stitching for the hook and eye was awful, and the hook snapped off altogether. I ended up having to reinforce it myself.

While the jacket was tight, it DID fit. I cannot say the same for the pants. The pants were FOUR sizes too small, barely able to fit around my thigh, despite the fact that the tag denoted it to be a large. How do I know it was four sizes smaller than it should have been? Because I have a friend that's a size two and it fit her perfectly. I'm not a particularly big person, and usually fit into a medium, but ordered a size up just in case.

I wanted so desperately to love this suit, especially considering that I paid nearly $200 for it. But in the end I was heavily disappointed. I couldn't even exchange it because it was too close to my event to get back to me in time. I will likely not be ordering from ELAGIA again.

2 stycznia 2024
Oceniono na 5 z 5

Great quality and good fit

I ordered two suits and a nice gown from Elagia. The quality is very good, and I am happy they had my size. I would say sizes run a tiny bit smaller than in the US (in line with european). Delivery took a few days the first time and about two weeks the other two times. I am really happy with the fit and quality and would buy from them again.

22 stycznia 2024
Opinia niezależna
Oceniono na 1 z 5

SCAM COMPANY

Not even worthy of getting a one star. I purchased an order over a month ago. Noticed two tracking numbers were issued. Then one is canceled. I didn’t understand why this happened so I reached out to an online chat with Elagia. My order cost was well over 300.00. Last chat, my order to be received tmrw, but looking on tracking, the shipment is coming out of Ukraine?!?!? Why are you selling items that you know cannot be received, Elagia??? I think this is a scam company and I want my refund back. Next step is getting my credit card company involved. DO NOT BUY FROM THIS COMPANY! If my shipment isn’t here tmrw, Im requesting a full refund.

18 lutego 2024
Opinia niezależna
Oceniono na 2 z 5

Cheap company

Cheap company. I ordered a dress for a wedding, when it arrived, the left strap was broken. I received dress Feb. 5th but was out of town and opened 10th, just today had time to let them know and initiate return/refund. They will not give refund or let me return it stating I must have worn the dress and broken myself. I have not worn it at all, and have provided ample evidence of this, pictures, videos, etc. The dress itself looks cheaply made and clearly is given the strap is broken. I do not recommend their dresses or customer service.

15 lutego 2024
Opinia niezależna
Oceniono na 5 z 5

Tuve la gran experiencia de encontrar…

Tuve la gran experiencia de encontrar esta hermosa tienda online y la verdad no me arrepiento seguiré comprando pues la atención es excepcional
Compre un conjunto blanco me quedo pequeño y ellos rápidamente me ayudaron a poder devolverlo para enviarme la talla correcta no me han dejado ni un segundo de atender super rápido eficiente buena calidad la verdad que hasta ahora super agradecida y muy contenta

27 stycznia 2024
Opinia niezależna
Oceniono na 5 z 5

The new definition of a birthday suit…

I absolutely love this suit it was the perfect birthday outfit! I was a little worried it wouldn’t fit given I didn’t know how to take my measurements but I’m 5’6 165 I’m usually a medium but I went with a large and it fit like a glove.

3 stycznia 2024
Opinia niezależna
Logo ELAGIA

Odpowiedź od ELAGIA

Dear Kurry,

Thank you for taking the time to share your experience with our suits. We're thrilled to hear that the quality of the materials has met your expectations and that our shipping times have been satisfactory.

Your satisfaction is our top priority, and we're glad to have delivered on that promise.

If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

Warm regards,
ELAGIA Customer Care Team

Oceniono na 5 z 5

Love it

Love it ! best quality , great customer service , Angelica very helpful, I recommend 100%

21 grudnia 2023
Opinia niezależna
Logo ELAGIA

Odpowiedź od ELAGIA

Dear Lisbett,

Thank you for taking the time to share your experience with our suits. We're thrilled to hear that the quality of the materials has met your expectations and that our shipping times have been satisfactory.

Your satisfaction is our top priority, and we're glad to have delivered on that promise.

If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

Warm regards,
ELAGIA Customer Care Team

Oceniono na 1 z 5

Honestly the only thing about the suit…

Honestly the only thing about the suit I received after almost a month of waiting was the colour very disappointed would not order from this site agai.

2 listopada 2023
Logo ELAGIA

Odpowiedź od ELAGIA

Dear Zoye,

We are always open to resolve the issues in customers favor as customer satisfaction is our top priority. If your issue still not resolved, kindly email at sales@elagia.com and we will resolve your issue right away.

Warm regards,
ELAGIA Customer Care Team

Oceniono na 5 z 5

Beautifully made

Beautifully made, pants legs were a little long. But nonetheless stunning.

2 listopada 2023
Logo ELAGIA

Odpowiedź od ELAGIA

Dear Kiah,

Thank you for taking the time to share your experience with our suits. We're thrilled to hear that the quality of the materials has met your expectations and that our shipping times have been satisfactory. Your satisfaction is our top priority, and we're glad to have delivered on that promise.

If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

Warm regards,
ELAGIA Customer Care Team

Oceniono na 5 z 5

Great service

Great service! Fast delivery! I’m really appreciate for collaborating! Also the quality and design of my dress are amazing. I will definitely will make an order again!!

15 grudnia 2023
Opinia niezależna
Logo ELAGIA

Odpowiedź od ELAGIA

Dear Viktoriia,

Thank you for taking the time to share your experience with our suits. We're thrilled to hear that the quality of the materials has met your expectations and that our shipping times have been satisfactory. Your satisfaction is our top priority, and we're glad to have delivered on that promise.

If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

Warm regards,
ELAGIA Customer Care Team

Oceniono na 5 z 5

I recommend it

I bought this beautiful 2-piece set in a light pink color (crop top and long skirt) about a month ago. It is stunning! I was expecting it to arrive within the next 3 weeks, but it took longer like a month. However, Angelica was very helpful in ensuring fast shipping. The website offers a wide variety of beautiful clothing. I highly recommend it to everyone.

30 października 2023
Opinia niezależna
Logo ELAGIA

Odpowiedź od ELAGIA

Dear Katherine,

Thank you for taking the time to share your experience with our suits. We're thrilled to hear that the quality of the materials has met your expectations and that our shipping times have been satisfactory. Your satisfaction is our top priority, and we're glad to have delivered on that promise.

If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

Warm regards,
ELAGIA Customer Care Team

Oceniono na 5 z 5

Flattering white pencil dress

I recently purchased the white pencil dress which I also have in black. Love it so much. Such a flattering cut. The customer service is so prompt and friendly. They monitored my purchase the whole way for me as they knew I wanted it asap. Thanks Elagia. You are the best.

8 grudnia 2023
Opinia niezależna
Logo ELAGIA

Odpowiedź od ELAGIA

Dear Robyn,

Thank you for taking the time to share your experience with our suits. We're thrilled to hear that the quality of the materials has met your expectations and that our shipping times have been satisfactory. Your satisfaction is our top priority, and we're glad to have delivered on that promise.

If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

Warm regards,
ELAGIA Customer Care Team

Oceniono na 5 z 5

Professional people to work with …

My experience was great as I ordered the wrong size. They allowed me to return what I ordered and they sent me the correct size. All of this was done so professionally and the communication was great.

24 listopada 2023
Opinia niezależna
Logo ELAGIA

Odpowiedź od ELAGIA

Dear Kay,

Thank you for taking the time to share your experience with our suits. We're thrilled to hear that the quality of the materials has met your expectations and that our shipping times have been satisfactory. Your satisfaction is our top priority, and we're glad to have delivered on that promise.

If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

Warm regards,
ELAGIA Customer Care Team

Oceniono na 1 z 5

Very rude staff and non understanding

Very rude staff and non understanding. Not a good way to lead a company!

22 listopada 2023
Opinia niezależna
Logo ELAGIA

Odpowiedź od ELAGIA

Dear Jonathan,

We are always open to resolve the issues in customers favor as customer satisfaction is our top priority. If your issue still not resolved, kindly email at sales@elagia.com and we will resolve your issue right away.

Warm regards,
ELAGIA Customer Care Team

Oceniono na 5 z 5

Took a bit, but In the end I am happy

I will say the sizes definitely run small and after my first order I quickly realized I must be a large in this company’s clothes. However, when I did order the right size, the company sent me the product in the wrong size and helped me square it away right in time for the event I needed it for. I worked with Angelica and she really pulled through for me. Not only did they fix their mistake & send a prepaid return label, they sent a new jumpsuit in the right size as soon as they tracked the return package to the warehouse. Gave me the tracking number & store credit for the other dress I returned. I was completely transparent with Angelica about needing this jumpsuit for my event and she did everything on her end to make sure I wasn’t disappointed. Thank you! I will certainly be ordering more products with Elagia.

26 października 2023
Opinia niezależna
Logo ELAGIA

Odpowiedź od ELAGIA

Dear Briana,

Thank you for taking the time to share your experience with our suits. We're thrilled to hear that the quality of the materials has met your expectations and that our shipping times have been satisfactory. Your satisfaction is our top priority, and we're glad to have delivered on that promise.

If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

Warm regards,
ELAGIA Customer Care Team

Oceniono na 5 z 5

Beautiful Dresses and Excellent Customer Service

I've ordered a few dresses from Elagia and have had a great experience. The dresses themselves are super elegant and chic. I did have to make exchanges due to sizing being different than what I normally wear, and the customer service was excellent in helping me with the exchange! The only request I would make is to make shipping for returns/exchanges free because if a different size is needed, the fees can add up for returns.

24 października 2023
Opinia niezależna
Logo ELAGIA

Odpowiedź od ELAGIA

Dear Nishat,

Thank you for taking the time to share your experience with our suits. We're thrilled to hear that the quality of the materials has met your expectations and that our shipping times have been satisfactory. Your satisfaction is our top priority, and we're glad to have delivered on that promise.

If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

Warm regards,
ELAGIA Customer Care Team

Oceniono na 5 z 5

I have made at least 6 purchases from…

I have made at least 6 purchases from Elagia even having to return one for a different size and had no issues whatsoever! My most recent purchase, a black sleeveless romper is absolutely beautiful. My daughter wore it for her homecoming dance and everyone loved it. The customer service representative was extremely helpful in communicating with me when my items were shipped and out out for delivery. I’m very big on customer service and Elagia had truly exceeded my goals and expectations. I have a coat on the way and looking forward to more purchases soon. Thank you, Elagia for amazing clothes and outstanding customer service!!

12 października 2023
Opinia niezależna
Logo ELAGIA

Odpowiedź od ELAGIA

Dear Shaen,

Thank you for taking the time to share your experience with our suits. We're thrilled to hear that the quality of the materials has met your expectations and that our shipping times have been satisfactory. Your satisfaction is our top priority, and we're glad to have delivered on that promise.

If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

Warm regards,
ELAGIA Customer Care Team

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