I am in Australia and bought software online and they sent me the wrong one. I cannot contact them via email or phone at all. They can email me all the time no problem but there is no hope in hell of... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Second EK tech help for installation. Eric was very careful to listen to my problem and helped me work around the link for screen share which did NOT appear on MacBook Pro screen as expected. The fi... Zobacz więcej
Even one star is too many. I received the wrong software and attempted to reach their customer service. My email bounced back and when I called the phone number a recording came on saying the number w... Zobacz więcej
Through his assistance and patience, Eric literally prevented me from sailing my new MacBook across the room. With zero success on my own, I tried for hours to create a new Microsoft.com account so th... Zobacz więcej
Informacje dotyczące firmy
Dane kontaktowe
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Excellent customer service
Excellent customer service! Paul responded immediately and solved my problem installing the Microsoft 2021 package, by quickly removing the old Microsoft applications that were blocking the installation.
EMRE and Customer Satisfaction
EMRE was wonderful. He walked me through the entire install set-up on my new iMAC for the Office Suite, I am not technically savvy. He was easy to understand, patient, and logical with his delivery or execution. If more employees are like him in your company then I highly recommend it as a place to go and procure software. I could tell the Customer comes first.
Denzil was patient and polite
Denzil was patient and polit. She helped me find the information to get my software working
Emre's technical customer support
Emre was very patient & persevered attempting to resolve our downloading issue with software. Unfortunately, we still our having issues with the download but he has encouraged us to followup with him.
Recommendation to his employer would be to offer him a promotion, salary increase &/or bonus.
Quick response to my request to cancel…
Quick response to my request to cancel my order. I bought a license but then saw I already had one. Within seconds of contacting the support person (Daniel) responded and cancelled my order. Even before he could reply I had the cancellation confirmation in my in-box. This is a super-trustworthy site. I will definitely use them for any software licenses needed in future.
Emre was Great!
Emre was very helpful when I could not download the new Microsoft Office package I purchased. He gave me step by step instructions and patiently waited as I did each step. Thank you for your professionalism and assistance!
Very patiently worked with me to get…
Very patiently worked with me to get the Microsoft products I purchased recognized by Microsoft.
OH MY GOSH!
OH MY GOSH!! Denzil was so helpful. I was having a big issue after I downloading Microsoft Office and she remoted into my computer and fixed all my problem.
THANK YOU SO MUCH DENZIL!!
Paul is a true reflection of…
Paul is a true reflection of professionalism a man with good manners and great ability. We need more of people as IT brand ambassadors. Two others came on my service call and they just dropped my call. Paul from the get go he knew my issues and resolved it. Give him a raise. We need more of Paul. Be like Paul. VK
Great Technical Support
The problem took more time than expected to be solved. Emre was very knowledgeable and patient and solved the issue. Great technical support.
Denzel was very professional patience…
Denzel was very professional patience and so kind however she resolve our issue in no time we are very satisfied with her work.
Emere is awesome
Emere is awesome! I am totally frustrated with Microsoft trying to get support but like their products. I decided to give Eksoftware a try because they had a phone number. Emere answered right away, no voicemail! He walked me through my purchase of Word, turns out I already had the program... Duh on another computer. He got me a refund helped me get the original installed. I am very happy. Great prices too.
Happy to recommend
Robert Dickinson
purchased the one time
purchased the one time, no annual fee, software for one device of Microsoft word 21. Download was fine, had a bit of a problem installing on my new PC, but after a few chats, got everything working fine.
I was really panicking
I was really panicking, I had tried so many thing, and couldn't think of anything else, Denzil, calmed me down and was so polite, I'm not the easiest person to work with when I get this way, but she was amazing, my program is installed and working and I'm very happy. God Bless you Denzil!
I had a very tricky problem
I had a very tricky problem. Software purchased for a computer someone had bought years ago by someone else with different account log-ins. It was a bit of a mess, but our tech assistant at Eksoftware, Denzil, sorted it out for us! He was great. We would use their tech support feature again in a heartbeat.
Denzil was amazing
Denzil was amazing. She took over my computer and was able to solve the issue I was having. Very polite and professional.
Easy to download and friendly emails…
Easy to download and friendly emails plus upgrading to Microsoft Office 21 for no extra. Awesome company.
Needed help uploading and I was walked…
Needed help uploading and I was walked through the entire process!
Prompt and user friendly assistance to…
Prompt and user friendly assistance to restore Microsoft office products on MAC.
Received the best service and help…
Received the best service and help downloading onto my Old Mac ( 2012). Quick and knowledeable.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.








