European Consumer Claims Recenzje 779

Wynik TrustScore: 4.5 na 5

4,6

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

So far our experience is good. The most frustrating thing is that staff seem loathe to confirm in writing, by email, that once a £13,500 deposit is paid, then no more than 10% of any compensation... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Almost there, just waiting for the final legal documents. The process has taken a number of years to resolve, this appears typical of USA timeshare compnies that put up every objection possible in... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Steven John from the Contract Relinquishment Department phoned, out of the blue and asked if we wanted an end to all our problems. He confirmed that all would be resolved. Forms were emailed... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

It's been a long, long road which I personally never believed could or would happen. Finally the noose has been released and free of the financial burden. Steven John has been instrumental in achievin... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Biuro spraw prawnych
  2. Centrum obsługi klienta

Napisane przez firmę

European Consumer Claims (ECC) are the UK & Europe’s leading claims specialists. Although we are experts in all types of consumer claims, we have greatest experience in mis-sold timeshare and holiday park ownerships.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

779 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Timeshare Free

I have been working with ECC for twelve months and eventually it looks like I could be free from Timeshare ownership within the next month.
I did have some reservations during the process but it now looks like Steven has managed to free myself and my wife of our Timeshare.
I paid a large amount of money upfront to start the process and then at the end of the process I had to pay another amount of money to obtain my foreclosure paper work.
I am now working with a Notary to approve the documents which hopefully will be the final transaction before I am Timeshare Free.

15 stycznia 2026
Opinia niezależna
Logo European Consumer Claims

Odpowiedź od European Consumer Claims

Thank you so much for taking the time to review us

Oceniono na 5 z 5

We would like to give a heart felt thanks

We would like to give a heart felt
Thank you to Steven and Wendy for
All the fantastic help in dealing with getting rid of our timeshare in the USA.
they have directed us through every step to the conclusion
Many thanks again
Jan and Andy robinson

13 stycznia 2026
Opinia niezależna
Logo European Consumer Claims

Odpowiedź od European Consumer Claims

Hi Janice. So pleased we could help.. You are very welcome

Oceniono na 5 z 5

Finally rid of Club Riza

Finally rid of Club Riza, after years of attempts I now am no longer tied to them. Thanks to Steven and the team.

8 stycznia 2026
Opinia niezależna
Logo European Consumer Claims

Odpowiedź od European Consumer Claims

Thank you Jamie. You are more than welcome

Oceniono na 5 z 5

My experience with ECC has been positive in all areas.

My experience with ECC has been positive as from the beginning they have been exceptionally helpful. My main contact has been Steven who has shown tolerance to my constant questioning always giving me sound advice which has finally come to fruition. A monkey is off my back after a long time and I am eternally grateful to Steven and all concerned. I would not hesitate in suggesting to others trying to offload time shares to try ECC.

9 stycznia 2026
Opinia niezależna
Logo European Consumer Claims

Odpowiedź od European Consumer Claims

Thank you for this lovely review K!

Oceniono na 5 z 5

Very professional service!

This morning I received my termination letter from the ECC legal department. I would like to thank Wendy and Steven for their professional and helpful advice. They have kept me informed throughout the process after the closure of our timeshare hotel. Thank you!

9 stycznia 2026
Opinia niezależna
Logo European Consumer Claims

Odpowiedź od European Consumer Claims

Hi Liz. Thank you for your kind words

Oceniono na 5 z 5

The customer service departament has…

The customer service departament has been extremely helpful. A lady called Raquel did a great job. Thank you again to the whole company and specially to her.

7 stycznia 2026
Opinia niezależna
Logo European Consumer Claims

Odpowiedź od European Consumer Claims

Hi Raul. Thank you so much

Oceniono na 5 z 5

Exiting CLC

For 2 plus years, getting absolutely nowhere trying to withdraw and cancel my CLC timeshare, last resort seek online search and manage to approached European Consumer Claims (ECC) for help. Very grateful to ECC for making my last longing dream came through. Thank you to the full teams of ECC along the journey and to Wendy & Steven for my CLC documentation surrendering.

30 września 2025
Opinia niezależna
Logo European Consumer Claims

Odpowiedź od European Consumer Claims

Thank you Desmic. Your kind words have been passed onto Wendy and Steven.

Oceniono na 5 z 5

After getting absolutely nowhere trying…

After getting absolutely nowhere trying to cancel our Las Vegas timeshare ourselves, we approached European Consumer Claims.

From the very beginning, Wendy did exactly what she said she would. Her professionalism, honesty, and regular updates quickly restored our confidence in the process. Communication was clear throughout, and we were supported every step of the way. Wendy was always positive, friendly, and reassuring, which made a stressful situation far easier to deal with.

Steven may come across as a little stern at times, but he clearly knows his stuff and gets the job done without any messing about. Overall, his expertise delivered exactly what we needed.

We are genuinely relieved and grateful for the outcome and would definitely recommend European Consumer Claims to anyone who finds themselves in the daunting position we were in.

15 grudnia 2025
Opinia niezależna
Logo European Consumer Claims

Odpowiedź od European Consumer Claims

You were a pleasure to work with Ian. Thank you

Oceniono na 5 z 5

Wendy and Steven

Wendy Steven were very helpful in explaining and guiding us through the final stages of our exit from Calypso Key.
Wendy especially was very patient this morning helping us sort out our payment to ECC. Our bank was playing up, but after 3 attempts we got it done.
Arthur & Pamela Finney.

19 grudnia 2025
Opinia niezależna
Logo European Consumer Claims

Odpowiedź od European Consumer Claims

Thank you for this lovely review Pamela

Oceniono na 5 z 5

A great Christmas present

It's fair to say we were extremely cautious about entering into this action having been scammed for a lot of money to do the same as ECC. However from the start Wendy has done everything she said she would and that has restored our confidence. We have had regular updates about the process. She was keen to ensure we had good news before Christmas and we have - although there was a hiccough which she pursued to a satisfactory outcome. I would definitely recommend this organisation to others who find themselves in the scary position we were in particularly with Wendy on the team.

19 grudnia 2025
Opinia niezależna
Logo European Consumer Claims

Odpowiedź od European Consumer Claims

Happy Christmas Gill

Oceniono na 5 z 5

They get the job done

We were guided and supported every step of the way, to achieve our aim of getting out of our time share. Everyone in the company was so helpful in helping us achieve our goal.
Wendy was always so positive, friendly and lovely to talk to, helping me feel reassured every step of the way.
Steven well he can come across a little abrupt, but he knows his stuff and gets the job done, with no messing about. I can't fault him overall, he's done a great job, I would definitely use them again.

18 grudnia 2025
Opinia niezależna
Logo European Consumer Claims

Odpowiedź od European Consumer Claims

You are most welcome Karen!

Oceniono na 5 z 5

With our timeshare resort in Cyprus…

With our timeshare resort in Cyprus having gone in to apparent receivership and not knowing what to do I turned to ECC. From the initial contact with ECC I felt reassured that they would be able to get us out of our timeshare ownership commitment without the worry of potential liability, albeit the need to pay a substantial exit fee.

Throughout the whole process ECC kept regular contact, from my initial zoom meeting with Alistair, through to Richard, Steven and Wendy. The whole process took just three months, with a termination letter being received from EEC lawyers confirming our timeshare ownership contract had been successfully terminated, resulting in the extinction of any past, present or future liability.

10 listopada 2025
Opinia niezależna
Logo European Consumer Claims

Odpowiedź od European Consumer Claims

Thank you so much Tony!

Oceniono na 5 z 5

A big thank you to ECC

A big thank you to ECC, specially to Raquel in Customer Services. She has been extremely helpful and easy to deal with. I would recommend her to everyone. Thanks again

16 grudnia 2025
Opinia niezależna
Logo European Consumer Claims

Odpowiedź od European Consumer Claims

Your kind words will be passed to Raquel. Thank you Rey

Oceniono na 2 z 5

ECC - are they legitimate

ECC. Not heard from them In over a year ! I occasionally go on the website and am dealt with ai responses saying the same old thing - am truly thinking that we have been well and truly scammed. Not sure about other reviews on here but I am a real person. Like someone else says in November all will be sorted and payouts will be done ! Haven’t said what year though !! Still waiting for my claim payout and I don’t expect it anytime soon .. can’t believe I was so gullible when all I wanted was to get rid of Clc timeshare .

16 grudnia 2025
Opinia niezależna
Logo European Consumer Claims

Odpowiedź od European Consumer Claims

Hi "Customer". Can you tell us your name and who you are dealing with here at ECC? Otherwise its difficult for me to help...

Update: "Customer" you have not provided the names or details of anyone you have allegedly dealt with here at ECC. We are struggling to demonstrate internally that you are a client of ours. Can you provide your email? Or your phone number? If you don't want to publish those online, your first name, plus the names of anyone you have dealt with here at ECC will help me to identify you

Oceniono na 5 z 5

Rachel has been really helpful.

Rachel has been really helpful.
She has guide me through the whole process.
Thank you to her and to ECC as a company.

12 grudnia 2025
Opinia niezależna
Logo European Consumer Claims

Odpowiedź od European Consumer Claims

Thank you Kukea. Your kind words have been passed to Rachel

Oceniono na 5 z 5

Finally saying farewell to a nightmare …

Thank you ECC team for the hard work you put in for our case. The biggest surprise was when I got in touch with Wendy Foley and she mention I’d be contacted by Steven John. I sure was. It was like being shoulder to shoulder with Mary Poppins. Or being part of bed knobs and broomsticks. A spoonful of sugar and twist of the bed knobs job done. Thank you Wendy for getting us as far as Steven and thank you Steven for doing all the heavy lifting at the end. Both My husband and myself are truly grateful for helping us finally say goodbye to this episode in our life.

11 grudnia 2025
Opinia niezależna
Logo European Consumer Claims

Odpowiedź od European Consumer Claims

What a lovely, creative and well written review! It certainly gave us a chuckle. Thank you very much for taking the time to do this

Oceniono na 5 z 5

Mark Jobling from ECC has been my…

Mark Jobling from ECC has been my contact and has helped me with a particularly difficult holiday park management company called Wyre Country Park. I am really pleased to have found ECC and especially Mark. Thank you Mark and thank you ECC.

10 grudnia 2025
Opinia niezależna
Logo European Consumer Claims

Odpowiedź od European Consumer Claims

Thank you Alison. Its a pleasure to help. Especially after how you have been treated. Have a lovely Christmas!

Oceniono na 5 z 5

Mark was exceptionally helpful

Mark was exceptionally helpful. From start to finish Mark was there with full support. His knowledge stood out and he clearly was well versed in the process to ensure everything was smooth and efficient.

3 grudnia 2025
Opinia niezależna
Logo European Consumer Claims

Odpowiedź od European Consumer Claims

Thank you very much for this lovely review Mike. You are a pleasure to work with

Oceniono na 5 z 5

My experience with ECC was wonderful…

My experience with ECC was wonderful thanks to Raquel.
She provided exceptional customer service with a personal touch.
Her professionalism and kindness made all the difference.
ECC clearly values their customers and it shows.

7 grudnia 2025
Opinia niezależna
Logo European Consumer Claims

Odpowiedź od European Consumer Claims

Thank you for this David

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej