EBS d.a.c. Recenzje 218

Vandaag stond ik te wachten bij de bushalte en de bus kwam eraan. Ik stond op en wachtte tot hij zou komen en de buschauffeur stopte niet, ook al zag hij duidelijk dat ik wilde instappen. Naam van de
halte is Spijkenisse Zinksweg Busnummer 115 naar Rozenburg uur 15:00

Unaccepting af

EBS belachelijk er is op het moment de laatste maanden 7 maal onterecht geld van mijn OV genomen. Ik noem het meer stelen ik heb een 4 sterren abonnement en ik blijf binnen mijn zone. En dan word er nog steeds onterecht €4,00 van mijn OV gehaald en dan nu al 7 maal belachelijk. Dan bel je op en ziet de de gene met wie je in gesprek ben ziet dan dat je gelijk heb. En dan doe je je geld terug vragen via hun site maar de keuze onterecht geld van je OV staat er niet bij. Dus doe je dat dan invullen dat je per ongeluk vergeten ben uit te checken want anders kan je niks terug vragen. Krijg je na 3 weken antwoord nee er is niet vergeten uit te checken. Er is geen andere keuze en kijk zo word een bedrijf rijk en draaien zij ontzettend veel winst. En kunt u na gaan het is niet alleen bij mij het komt meerdere malen bij mijn collega’s voor. Dus zo verdienen EBS zijn geld door te stelen van je. En laat ik maar helemaal niet beginnen met de bussen die uit vallen zit vaak een ander half uur te wachten omdat er dan weer 2 bussen zijn uit gevallen. EBS een stelletje dieven zijn het

Werkend ebs !! Mijn rug is kappot door stoelen waar de shaffeur in zit elke stoel heeft zijn eigen mankement , ik wil graag controle van instantie dit laten controleren

Een ster is nog teveel. EBS staat voor Echte Belachelijk Slecht.
Regelmatig rituitval op het laatse moment, staat op de display nog 3, 2 en dan 1 minut en dan ineens vervalt. Soms 2 ritten achter elkaar die uitvallen wat er op neerkomt dat je 3 kwartier of later bij gemiste aansluiting te laat op je werk komt.
Slechter als EBS staat niet. Ook bij mijn zwager (omgeving Zwolle) vallen bussen uit en u raad het al ook daar rijd EBS of beter gezegd zo af en toe. Wanneer wordt hier eens aan wat gedaan, personeel tekort is overal maar bij EBS is het wel opvallend veel.

Very prompt and professional service with my first time buyer mortgage application. It took less than a month and I received my approval today 🙂. Was disappointed with AIB and BOI completely. Highly recommended.

It's a very basic service EBS provides.
Basic account with no fees - great!

The absolute worst online banking experience out there.

If you lose/break your phone, you cannot access your accounts.

There is no "online" banking as you cannot log in without the "authenticator" app.

If you do not have a smart phone - you cannot access your accounts.

Have accounts with PTSB, KBC (before they closed) & BOI and this is BY FAR the worst online experience.

I find the staff in the Blanchardstown branch pleasant to deal with (think it might have been Elana(?) & she was very good to deal with when I opened my account in 2021)

An archaic tech stack with unreasonable requirements

Er bestaat geen slechtere dienstregeling dan dat van EBS. Er vallen dagelijks tientallen ritten uit zonder dat dat te zien is op de borden of in apps als 9292. Ook vaak verschijnt er een andere buslijn dan dat er op het bord en in de apps staan vermeldt. Wanneer je hier dan een vraag over stelt aan de chauffeur weten zij van niks.

Troggelen je geld af en geven jou de schuld. Ik zou niet gezwaaid hebben (bus reed door) en opeenvolgende bus kwam niet. Toen er wel een bus kwam reed die na 1 halte weer terug. Ik zou niet uitgecheckt hebben. Heen en weer contact om het uit te leggen, ze luisteren gewoon niet. 11€ betaald voor het reizen van 1 halte heen en terug. Plus uur tijd verspilt aan het wachten en mijn afspraak gemist.

There are without doubt the worst bank I have ever had the misfortune of dealing with. Absolutely appalling customer service, haven't a clue what one hand is doing from the other; they have shut all there branches so you can't service your account. The Security on the account is joke and see you running through countless hoops to shocking technical problems that cause nothing but heartache. Do yourself a favour find a better bank that actually cares about customers.

Actually 0 stars. Worst bus service ever… Buses cancelled last minute. Always problems. Late or cancelled, bus drivers (not all) with attitude. Sort your sh!t out EBS or let another bus company take over the routes. 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻 if I lose my job because I’m always late, will you paid my rent?

It has frequent problems with their account authenticator but generally not with their card manager authenticator.
Today, a technical glitch from the payer's card manager authenticator communicating with the payee's Revolut, so funds were not received by the Revolut. The payer EBS' card manager said it was successful but did not seem to communicate or order the transfer from the EBS account to the Revolut.
It had worked fine before but not today. And the payee's Revolut was receiving payments from other client's banks without problems.
Glitches can happen, but what was frustrating was that the customer services people refused to elevate the issue to the IT department for them to have a look at this problem or at least find out if there was an outage, a server problem or any other issue delaying the funds transfer. If any information was given, the client could find alternatives or warn the payee about a delay. Unfortunately, the customer services people, in three different times, were either blaming the customer or asking the customer to contact Revolut . They were adamantly refusing to even entertain the possibility of any technical glitch or problem at the EBS end, as if EBS systems were perfect, when none is. The EBS client did not have Revolut and this merchant does not have a customer number for non Revolut card/application holders. However, Revolut's website says that if the funds are not transfer to them might be because the sender bank is placing a security wall on the sender.
While I was on my last call to EBS customer services, asking to please fill up a request for the IT department to review the issue of which I was a sample, I tried the transaction again. This time it worked, after almost eight hours from the first falsely successful attempt. Then, the customer service agent told me that could not raise it as a technical problem because it had worked. The agent was kind enough to send it as a complaint as I asked to please have the IT dept. look into this issue as it might be happening again to other people.
The problem is not the agents, they tried to help and they do what they are told to. The problems, IMO, are :
1. the policies or instructions given by the company outsourcing the customer services limiting the escalation or actual technical support to the customers.
2. The policies or instructions given by EBS to the companies providing customer support for them, limiting the scope of action and technical support the customers receive.
3. They do need to review closely to their authentication tools, they often fail.
The customer support was very frustrating, passing the hot potato to the client or the merchant, going in circles, making the conversation far too long over the phone for just no resolution. The agents tried but their scope of action was too limited to solve issues.

We recently just got our mortgage with EBS and Brian Tyrrell was amazing, quick response times, accurate information and wonderful customer service, couldn't recommend Brian highly enough. Fantastic experience.

EBS doet sinds kort hier met RRRreis de busritten, en ritten vervallen zonder dat ze dit mee delen. Ik heb mijn beklag gedaan bij EBS maar ze doen er niets mee. Ik sprak met een chauffeur, hij vertelde dat er een personeelstekort was omdat het rooster niet populair was. Wij reizigers die afhankelijk zijn van het OV worden hiervan de dupe. Een chauffeuse die ik aansprak op het uitvallen van diensten zij dat het beter zou zijn als mensen gaan klagen bij de provincie i.p.v. EBS omdat EBS zichzelf niet in de vinger gaat snijden omdat zij van de provincie de vergunning hebben gekregen om deze busritten uit te mogen voeren. Dus mensen, ga naar klachtenloket openbaar vervoer en doe daar je beklag, zijn maken er werk van.

Of bussen komen niet opdagen. Maandag 3x bus 61 niet gekomen. 1x bus 37 niet. Er wordt niets aangegeven. Je hoort niets, vallen gewoon uit. Buschauffeurs weten niets als je vraagt welke halte je eruit zou moeten. En zijn ook zeer onvriendelijk. Echt ongelooflijk slecht

EBS Online banking in a nutshell:

We have sent a notification to your paired device. To complete authentication please click 'CONFIRM' when it arrives.

Login unsuccessful.
Please use your paired device to complete the authentication.
Do not get locked out. Pair your device to continue using online banking.

Device may not have been reached
This could be due to network issues. Please click 'RESEND' to try again or use the EBS Authenticator app to get a One-Time Passcode (OTP), enter the number below and press 'CONTINUE', or else 'CANCEL' to exit.

30 hours later, and I still can't sign in online, this is a regular occurrence, and now not working at all after app update, where the confirmation simply doesn't arrive, tried different browsers, clear cache, do 3 handstands while holding phone in left hand facing south and repeating the word rumplestilskin 15 times. Phone is up to date too.

Using the app, is like a bus in the 1990s, nothing and then all 3 come auths come together. It's unnecessarily too many stages on 2 different apps that redirect to to their website, so you just waste your time and eventually the will to live.

The card app, is getting worse too, where it doesn't go through the first 2-5 times even after inputs of correct pins etc, and then you get spammed with auths and then finally works on your 5th try.

I believe they're actively pushing customers away from banking with them and this is the best way to achieve that.

I can only imagine how the over 70s find using this foundation level built app

VERY FRUSTRATINGLY FRUSTRATED 🥴 !!!!!

I have now been waiting on the line for 20+minutes to speak to someone on the EBS customer helpline. My issue is that I am waiting to receive a notification on a paired device and this never arrives. Waiting around listening to a recorded message is very frustrating and more so because the problem is not of my making.

Anyone out there stressing about going for a mortgage I feel you I was there I stressed myself out so much about it , I thought it was a dream that would never come true until I met Nora Joyce in ebs bank in Drogheda. She made our experience so stress free and explained the journey so clear to us. She was absaloutley amazing in keeping in contact and keeping us calm and positive throughout. She really did go above and beyond for us in building such a strong application for us to issuing funds . I can now say I am a homeowner and it would have never been possible without Nora and the guys in ebs. I can't recommend her enough.

Just wondering if anyone else has had issues with DD’s or online purchases such as trying to buy concert tickets or booking restaurants?? My card which I have used for the last year (it’s in date/ money on account) decided to stop working in January for my gyms DD, I can’t book restaurants with my card (some places request a card for booking) I rang the bank and they said they can’t see anything different… but I haven’t changed anything anywhere… I have the authentication apps but never had to use these for the issues I am currently having…
Anyone else experience this or have advice??

This is a basic bank account with a debit card. Had to shift after Ulster Bank shut and I was looking for free banking. Direct debits and standing orders work fine but EBS online banking does not work! The website cannot communicate with my android phone to verify transfers or set up new payees. Its only good for checking online transactions. After wasting hours to try and get it to work I've given up on it!