Eaton Home Improvements Recenzje 

249
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Perfect from start to finish and I am happy to recommend this company. Emma communicated with me by text because I am profoundly deaf- no hard sales at all. Mohammed visited to explain the process -... Zobacz więcej

Oceniono na 5 z 5

We have found Eaton Home Improvements are totally professional l would highly recommend their services. Personal praises go to Emma who looked after us kept in touch along the way and so helpful che... Zobacz więcej

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Oceniono na 5 z 5

Extremely happy with the service provided by Eaton Home Improvement Ltd. The process was extremely efficient and professional, with Mo coming round and detailing the options we had and the changes... Zobacz więcej

Oceniono na 5 z 5

Extremely happy with our new Georgian bar windows and door. Windows look stunning beyond our expectation. Everything has come together wonderfully. Fitters and team delivered and delivered. Can not fa... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Instalator okien z podwójnym szkłem

Napisane przez firmę

Eaton Home Improvements 0333 224 1111 www.eatonhomeimprovements.co.uk Providing bespoke solutions for your desired home improvements. Whether it is double/triple glazing in UPVC or Aluminium for windows, doors or conservatories, we always do our utmost to ensure all work is completed to the highest specifications and results. We use only the highest quality profile frames; (Rehau-Safe Choice/Evolution Duraflex) manufactured according to the very latest technology using high quality durable materials. Combined with our experienced design/surveying service and fitters, we will ensure that you are delighted with the results. We provide the highest industry standards (FENSA, Secured By Design, BSI, BFRC licenced and QANW accredited). At Eaton Home, we discuss and explore your style and needs and in doing so help you translate your aspirations into an intelligent design solution. Our installations are Secured By Design with an extended 15 year warranty in addition to the 10 year manufacturing warranty and 10 year Insurance back Guarantee. We conduct and take both face to face, chat or video consultations that are followed up by email quotations to allow you to draw comparisons between your quotes. See you soon for a no obligation free quotation.


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

249 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,7

Wszystkie recenzje

(249)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 10

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Amazing Quality Blue Tinted windows on Black Frame

Amazing quality amazing service would definitely recommend. I just had my windows re done I choose to go for the blue tinted windows on a black frame the service was amazing and the installation was even better the windows look amazing I’m really happy with them I will definitely recommend using these guys as they are very trustworthy and do the job well done I’ve had no problem, everything was done step-by-step and they informed me of everything they were very good with getting hold of and kept in touch with all the dates in which I needed to get my installation done I really recommend these guys my windows look absolutely amazing I will be getting them done for my sons house next and recommend them to family and friends. Thank you so much now I will have a warm house for the winter thanks to your service.

6 października 2022
Opinia niezależna
Logo Eaton Home Improvements

Odpowiedź od Eaton Home Improvements

Dear Mrs. Younis,

Thank you for your wonderful and informative review. It was a pleasure to work with you in designing your windows. We are delighted that you felt that our service, quality of fitting and windows is amazing. Your blue glass works really well with your frames and the aesthetic of your property. We hope that you continue to be pleased and experience the quality of your windows for many years to come.

Best wishes

Oceniono na 5 z 5

Outstanding!

If there was an option to rate out of 10 it would be a 10!
I had all my windows replaced along with two upvc doors and lastly French doors.

Mo, Emma and Matthias have been amazing throughout the journey. They deliver 1st class customer service.

A great all rounder company who really do care for their customers, and will go above and beyond to tailor what you require. Emma aloud me to create my own design on my French doors, so a MASSIVE thank you to Emma on that one!

If you want an amazing finish on your windows/doors along with a great customer experience, Eaton’s is the place to call!

5 października 2022
Opinia niezależna
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Odpowiedź od Eaton Home Improvements

Dear Natasha,

Your review definitely held us in high spirits over the weekend. Thank you for your epic review and kind words!!! You were an absolute star and delightful to work with. Your Garden Patio area looks very picturesque. We cant wait to upload your installation on social media to show off the wonderful fitting and finish that you refer to in your review. Finally a super thank you for coming up with an exquisite design solution that expanded our design and installation portfolio.

Do keep in touch Natasha.

Oceniono na 5 z 5

Great experience over all

Great experience over all. Reliable, punctual, honest and trustworthy

4 maja 2022
Opinia niezależna
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Odpowiedź od Eaton Home Improvements

Dear Metin,

Thank you for your informative review. We are so pleased that you felt peace of mind having us install for you and that your experience was great.

Kindest regards

Oceniono na 5 z 5

We were connected to Eaton Home…

We were connected to Eaton Home Improvements by the comparison website. From start to finish their service has been excellent. Communication was always fast and respectful. We had rosewood wooden windows that were making our house look tired. We wanted white A plus windows. We are really happy that we went with Eaton Home. The fitters worked very hard through the rainfall. Honestly the end result is amazing. In particular we love our porch area because of our composite door. Thank you Eaton and the comparison site.

1 października 2022
Opinia niezależna
Logo Eaton Home Improvements

Odpowiedź od Eaton Home Improvements

Dear Ms Iqbal,

Thank you for taking the time to leave such a wonderful review. It was a pleasure to install for you and together achieve the amazing results that you refer to. Do stay in touch and let us know how you get on.

Kindest regards

Oceniono na 5 z 5

Spectacular and splendid service!

The attention to detail that Eaton Home Improvements went into when offering me a quote was truly phenomenal. The time, energy, passion, expertise and patience they showed was remarkable. In fact, I would argue and say it's the best customer service I've had till date.

There wasn't an element of pressure or gimmicks that one would associate with your typical window companies. They were patient, informative, resourceful, understanding, supportive and helpful throughout the whole process.

The level of expertise provided by Mo was impressive and incredible to say the least. As a home owner, I would strongly recommend getting a quote from Eaton Home Improvements and the products they have are of a very high standard.

I'm indebted to their customer representatives, office staff, administrators and management team for going the extra mile. They made us feel at ease and we're very forthcoming and pleasant. I can honestly say, it was as though I've known the team for decades and my parents were extremely pleased with the service too.

If you're in need of new windows or want a quote than honestly look no further because you will not be disappointed.

Thank you once again Eaton Home Improvements.

23 września 2022
Opinia niezależna
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Odpowiedź od Eaton Home Improvements

Dear Adil,

Thank you for taking the time to leave us such an invaluable heartfelt review. Team Eaton are still celebrating and benefitting from your motivational words. Your review prompted us to reflect on the skills set of our team as a group exercise.

What makes a professional? Passion, practice, expertise and of course the will to want to do more and better for the consumer. That too and more wonderfully, delightful consumers such as yourself that with your appreciation help to put all the P's and E's in passion, professional and expertise, that keep us going on and serving you.

Thank you too for putting us at ease and thus allowing us to do our best. It was an absolute pleasure to come out to quote you.

Kindest regards

Oceniono na 5 z 5

I’m a builder from Warwick that…

I’m a builder from Warwick that contacted Eaton home improvements for a quote for my customers home. Their quote fell within my budget. I went with them because of their helpful service and fast quotation. My own building works presented some issues and delays but Eaton were very patient and accommodating. Their boys jumped in and helped us out with the plastering too. A flexible and friendly service. I had a bifold, 10 windows and an entrance door.

24 września 2022
Opinia niezależna
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Odpowiedź od Eaton Home Improvements

Dear Theo,

Thank you for choosing Eaton Home Improvements and for your business. Our team enjoyed working with you to design and install your clients home improvement solution. We look forward in working with you again soon.

Best wishes

Oceniono na 5 z 5

Excellent service

23 września 2022
Opinia niezależna
Logo Eaton Home Improvements

Odpowiedź od Eaton Home Improvements

Dear Ameera,

Thank you for your 5 star review. We are delighted that you experienced an excellent service. We wish you all the best, do let us know how you get on.

Kindest regards

Oceniono na 5 z 5

A company that cares

[Edited review]. The original review is below, but I changed my rating to 5 stars because of the stellar post-installation service we received. There were minor issues with our front and back door, which were both fixed promptly and expertly. Eight months after installation, we are still loving our triple-glazed windows. They have kept us warm over the winter and the noise reduction is amazing.

[Original review]
There are certainly aspects of our experience with Eaton Home Improvements that deserve 5 stars. Its attention to customer service is second to none, and Emma deserves 6 stars! However, we experienced a lot of preventable delays and there are quite a few remaining quality niggles (windows catching, visible gaps in the beading for some panes, kitchen door sagging) that we grew tired of pointing out. Hence the 4-star rating. All in all, though, I would still give Eaton serious consideration for your new windows and doors, especially if your job is not as big as ours.

We asked for several quotes to replace our 16 windows and three doors with triple glazing and install a composite front door. Two of the quotes were from the big two (Everest and Anglia); their quotes were quite high and their sales tactics pushy, clearly designed to get the customer to decide quickly. We decided to ask a third quote from Eaton, because they had a good Trustpilot rating and were – we thought – a local company (we live in the London area). The fact that they are not (they are located in Birmingham) turned out to be the main problem. It meant the installation process wasn’t nearly as smooth as it could and should have been.

We experienced considerable delays in getting the job finished. The original installation was meant to take place over 4-5 days in June with the installers staying over in the London area. But it stretched out over nearly six weeks because the wrong glazing was ordered for some of the panes and not all the right beading was included. Most importantly, the installer didn’t turn up when agreed, missing a full day, and worked short days for most of the other days. This resulted in the job being unfinished for many weeks, with half of our windows left unsealed and quite a few not openable over the hot Summer because of lack of beading. The installer in question is no longer with the company and his replacement – who completed the last day of our installation – was very good and hardworking.

The positives of Eaton are their fair price, fair quality product, and its excellent customer service; Emma will go out of her way to ensure customers are happy. Apart from the remaining quality niggles, the end result is very good. The triple-glazed windows make a big difference in cutting out the noise, our rooms are lighter than before, and the composite door is beautiful and safe. There was also far less mess during the installation than we feared and no damage to the surrounding walls. With a new installer and better planning of distance jobs I am sure Eaton Home Improvements will do well.

20 sierpnia 2022
Opinia niezależna
Logo Eaton Home Improvements

Odpowiedź od Eaton Home Improvements

Dear Anne,

It was an absolute joy to install for you :) Thank you for taking the time to write such an open and constructive review. We appreciate your excellent feedback, which has already made an improvement to our pre installation process.

We now have a scanning system compatible with that of our suppliers, allowing the units to be scanned in that are delivered by transport. The scanning system highlights any duplicate, missing items and incorrect labelling. Therefore, remake requirements can now be requested promptly preventing the unnecessary delays that you experienced unfortunately for the bathroom and lounge pane.

Previously, items were counted and ticked off from their location visually and manually. This meant that incorrect or duplicate labels made it harder to identify those missing items that could be ticked as received if the glass panes were not remeasured.

Unfortunately, your installation stretched to a longer period than expected. We thank you for your incredible patience and understanding. Delays were caused by a combination of production issues for the specific patterned glass, nature of the triple glass replacement and quality of triple-beading that was delivered cracked in addition to the preventable fitting related issues our side. We apologise that as a result you did not experience the level of service that we would have wanted you to and since have tried our best to mitigate root causes of such.

With the back door triple glass now being packed tighter toe and heel and the other niggles such as catching windows and the beading now addressed, we hope that you can finally begin to enjoy your installation. :) Again, our apologies that this was not much sooner.

Our teams are dedicated in providing the best service all over the country. Please don’t hesitate to contact us if your back door misbehaves or for any other help and support.

At Eaton home Improvements, we pride ourselves on our competitive pricing and customer service, thank you for recommending us. We are grateful for the opportunity to install for such wonderful customers and thank you for your business and invaluable review.

Best Wishes

Oceniono na 5 z 5

Spoke to a guy called Mohammed

Spoke to a guy called Mohammed. Very professional/knowledgeable. Love my bifold doors would defo recommend. Looking forward to my windows. Cheers guys

9 sierpnia 2022
Opinia niezależna
Logo Eaton Home Improvements

Odpowiedź od Eaton Home Improvements

Dear Haseeb,

Thank you for your praise and kind words about our sales representative. We are delighted that you love your new Bifold doors and look forward in installing your windows soon.

Kindest Regards,

Oceniono na 5 z 5

Brilliant Company - Highly recommend

Came accross Eaton Home Improvements as we needed a double glazed door for our House. From start to end, a brilliant experience. Their customer service is brilliant and the quality of work is excellent. Very courteous staff who made the whole experience easy. Very competitive on price as you get a top quality job. Highly recommend.

7 sierpnia 2022
Opinia niezależna
Logo Eaton Home Improvements

Odpowiedź od Eaton Home Improvements

Dear Mr. Sajaad,

We are delighted that you experienced an excellent customer service and installation throughout. It was an absolute pleasure to install for you. Thank you for your wonderful review and for both choosing and highly recommending Eaton Home Improvements.

Best wishes

Oceniono na 5 z 5

Brought a door a 2 windows

Brought a door a 2 windows , great service very happy my windows look posh and expensive but good price

6 sierpnia 2022
Opinia niezależna
Logo Eaton Home Improvements

Odpowiedź od Eaton Home Improvements

Dear El,

Thank you for taking the time to leave us a wonderful review, we are delighted that you're happy with the service received and that you found our windows competitively priced.

Best wishes

Oceniono na 5 z 5

I recently used this company to replace…

I recently used this company to replace windows in my house, I was impressed by the service and quality of work, I would highly recommend Eaton home improvements..

3 sierpnia 2022
Opinia niezależna
Logo Eaton Home Improvements

Odpowiedź od Eaton Home Improvements

Dear Mr. Nazir,

Thank you for highly recommending us. It's awesome that you found the quality of our workmanship and windows impressive. Please do keep in touch to let us know how you get on.

Kindest regards

Oceniono na 5 z 5

Highly recommend this professional…

Highly recommend this professional company, work was carried out exactly on schedule and to a superb standard.

2 sierpnia 2022
Opinia niezależna
Logo Eaton Home Improvements

Odpowiedź od Eaton Home Improvements

Dear consumer,

Thank you for your praise about our service. We are pleased that we were able to complete on schedule to a superb standard. Thank you for highly recommending us with your glowing review.

Best wishes

Oceniono na 5 z 5

Highly recommend this company very…

Highly recommend this company very professional and very high quality workmanship. Extremely happy with windows and door. They go the extra mile to fulfill clients needs and a special thanks to gulbar and matty for everything.

31 lipca 2022
Opinia niezależna
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Odpowiedź od Eaton Home Improvements

Dear Shyd,

Your review made us smile, it's magic when our consumers feel that we would go that extra mile to fulfill their needs. Thank you for your kind review and wonderful feedback about our professionalism and workmanship.

Kindest regards

Oceniono na 5 z 5

I’m giving s good report in this…

I’m giving s good report in this because this is a good company and it helps very good

4 lipca 2022
Opinia niezależna
Logo Eaton Home Improvements

Odpowiedź od Eaton Home Improvements

Dear Majda,

We are so pleased that so far you have found our services good and the support from our sales representative helpful. We look forward in installing your windows and receiving another review from you following your fit. Thank you for your invaluable feedback.

Kind regards,

Oceniono na 5 z 5

Very happy with my new windows and…

Very happy with my new windows and doors. They are beautiful and good quality. Fitting is very good and people are very helpful. A bit expensive but worth the quality and excellent service I got

4 lipca 2022
Opinia niezależna
Logo Eaton Home Improvements

Odpowiedź od Eaton Home Improvements

Dear Mrs. Atif,

We are delighted that you have experienced an excellent service from us and hope that you enjoy the quality of your beautiful windows beyond their 15 year warranty. With rising fuel, u-PVC and costs of other materials, Eaton Home Improvements is trying its utmost best to delay the passing of any of these increases to its consumers.

The price of your windows as you succinctly wrote is that "bit" more expensive because of the wonderful quality and brand of windows that you've had installed. It was an absolute joy to install for you. Please do keep in touch,

Best wishes

Oceniono na 5 z 5

This is an amazing company

This is an amazing company. Their service was very expensive.cleaning all corner part by part.Everything was good

20 czerwca 2022
Opinia niezależna
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Odpowiedź od Eaton Home Improvements

Dear Mr McGarry,

Thank you for your review. Our fitters do do a fabulous job cleaning up after each day, however although cleaning is a part of the installation process of our home improvements, our services are not solely based on cleaning. Could you please check and confirm the company who you intended this review for so that the correct company deserving of your wonderful feedback is rewarded for their efforts in kind.

Tip. Please check your contact information on any paperwork that you have for the services that you received.

Warm regards,

Oceniono na 5 z 5

Just want to leave a review for the…

Just want to leave a review for the recent work I've had done by this amazing company. Michael came to see us and was so attentive and gave us all the information we needed 00without asking. Everything went smoothly and after once we had the fittings done. So neat and tidy...excellent job very professionally handled in all aspects. I would 100% recommend this company as they have a lovely attitude, prices are not cheap but then you're getting the work done at high standards, quality material with total respect from the company.

25 maja 2022
Opinia niezależna
Logo Eaton Home Improvements

Odpowiedź od Eaton Home Improvements

Dear Mariya,

With increasing supply and energy costs across the industry, at Eaton Home Improvements we are trying our best to prolong the passing of some of these price increases to our consumers. We are delighted that you have experienced our high quality items for installation and look forward in serving you again.

Best wishes,

Oceniono na 5 z 5

Excellent Fitting

Having used Eaton Home Improvements and being extremely satisfied in the past, I contacted them again as I now wanted to install a Panoramic Swing and Slide door. I was slightly nervous after Emma explained that they had new fitters, however she did inform me that they were professionals so I did go ahead with my order. Kelvin came to measure the area and do a site survey, he was very thorough and gave us invaluable advice. The fitter Haris was excellent. He was professional, polite and extremely diligent about fitting the door meticulously. He paid attention to detail and his work was clean, tidy and superbly executed. Overall I was very impressed. Will definitely be using Eaton again and I am recommending them to friends and family.

8 maja 2022
Opinia niezależna
Logo Eaton Home Improvements

Odpowiedź od Eaton Home Improvements

Dear Humza,

We are delighted that you found our fitting superb and that our fitter installed to your expectations and standards. Thank you for your co operation and trust in the process.

Kindest regards

Oceniono na 5 z 5

Excellent service and quality.

I had my full house fitted with pvc windows. I had excellent support and service from beginning to end from Eaton. Mohammed provided high quality service in measuring, explaining designs and following up regularly on my requirements, as well as checking in during installation.
Emma gave clear information and talked me through the full process with regular, friendly and helpful calls. All while being lovely to talk to. The company were clear and helpful on payment processes.
Anthony and his teammate did an excellent job of my windows. They were quick and strategic in their thinking of how to do them. I had a difficult original bay window and wooden frames so it was great to know that he was knowledgable and thinking if the right solution rather than jumping straight in.

1 maja 2022
Opinia niezależna
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Odpowiedź od Eaton Home Improvements

Dear Clare,

Wow! Thank you for your epic review in which you summarised our service levels so comprehensively and wonderfully. We are even more delighted that everything was explained to you fully and that your installation was completed to a high quality standard.

Your kind words have really made our day knowing that the little calls/text updates were acknowledged and much appreciated. Such communications also give us peace of mind and it was lovely to speak to you too.

Kindest regards,

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