Am avut o experiență foarte plăcută la această cazare. Gazda a fost extrem de primitoare și atentă, mereu disponibilă să ajute cu recomandări sau orice nevoie am avut, ceea ce a făcut șederea și... Zobacz więcej
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Our stay is still to come, but so far everything has gone perfectly. The booking process was very easy, smooth, and well organized. We’re really looking forward to our vacation!
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Lucia took on board our needs in the search and identified a good option. She also answered all requests for ifurther information in a speedy manner. The reservation and payment was quick and easy
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Company dealt with a number of emails as we were trying to organise flights. We weren’t pressured and every query was answered. The phone response was very good too.
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Informacje dotyczące firmy
O Easy Reserve Ltd
Napisane przez firmę
Easy Reserve Limited is an online holiday rental company that publishes vacation rentals provided by large tour operators, agencies and direct homeowners.
Easy Reserve's websites are the best place to start when planning a holiday: from luxury villas with pool in popular tourist areas of Italy, to cosy apartments and vacation rentals in Greece, Croatia, Spain etc, we have it all!
Our multilanguage websites are
Easy Reserve Italy Villas Tuscany Villas Holiday Homes Provence Easy Reserve is based in Dublin, Ireland, but our multi-lingual support personnel are located internationally.
Our mission is to help people experience the local culture, history and the beauty of the location they choose for their holiday, providing them with the perfect accommodation that will suit all of their needs.
Our motto is “Easy Reserve… Great vacations made easy!”.
Dane kontaktowe
310 The Capel Building, Mary's Abbey, D07 PD71, Dublin, Irlandia
- +353-1-699-4137
- https://www.easyreserve.com/contact.php
- easyreserve.com
4,5
Doskonała
454 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Easy Reserve Ltd
Dear Stéphanie,
We sincerely apologize for the inconvenience caused by the cancellation of your reservation. Unfortunately, this situation arose due to an unforeseen issue with our management system. Please rest assured that this was an exceptional and unforeseeable event, and we deeply regret the impact it had on your plans.
As soon as the issue was identified, we promptly issued a full refund. While such occurrences are extremely rare, we are committed to improving our systems to ensure that similar situations do not happen in the future.
We understand your frustration, especially given that the cancellation occurred two days before your planned check-in. However, we would like to highlight that this reservation was made last minute, and the error was communicated to you within four days of the booking being placed.
Once again, we are truly sorry for this experience and appreciate your understanding. We value your feedback and hope for the opportunity to provide you with a smoother and more enjoyable experience in the future.
Best regards,
Easy Reserve
Odpowiedź od Easy Reserve Ltd
Hello Annick,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our website and booking process!
Best Regards,
Easy Reserve
Odpowiedź od Easy Reserve Ltd
Hello Alex,
Thank you for taking the time to leave a feedback about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our website and booking process!
Best Regards,
Easy Reserve
Odpowiedź od Easy Reserve Ltd
Dear Jayne,
Thank you for taking the time to leave a feedback about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our website and booking process!
Best Regards,
Easy Reserve
Excellent service of your team
Excellent service of your team - very helpful & professional follow up.
28 listopada 2024
Odpowiedź od Easy Reserve Ltd
Hello Gilles,
Thank you for taking the time to leave a feedback about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our customer care service!
Best Regards,
Easy Reserve
Excellent assistance
Excellent assistance and speed in response. I recommend using this website.
19 listopada 2024
Odpowiedź od Easy Reserve Ltd
Hello Lucia,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our customer care service!
Best Regards,
Easy Reserve
Odpowiedź od Easy Reserve Ltd
Lieber Horst,
Kundenzufriedenheit ist unser Ziel, und wir freuen uns sehr, dass Sie eine gute Erfahrung gemacht haben!
vielen Dank, dass Sie sich die Zeit genommen haben, diese Bewertung zu schreiben.
Mit freundlichen Grüßen,
Easy Reserve
Mi sono trovato molto bene con loro
Mi sono trovato molto bene con loro, sono tempestivi nel rispondere alle richieste e molto educati.
14 listopada 2024
Opinia niezależna
Odpowiedź od Easy Reserve Ltd
Gentile JB,
Desideriamo esprimere la nostra gratitudine per il suo prezioso feedback riguardo al nostro servizio clienti.
La soddisfazione dei nostri clienti è fondamentale per noi, e siamo felici di apprendere che ha avuto un'esperienza positiva!
Cordiali Saluti
Easy Reserve
Odpowiedź od Easy Reserve Ltd
Dear Russ,
Thank you for your feedback!
We appreciate you taking the time to share your thoughts on our app.
We're always looking for ways to enhance the user experience, so your input is invaluable to us.
We took on board your suggestion provided via email and we will work on implementing it for the next release.
Thanks again for helping us grow!
Best Regards,
Easy Reserve
I didn't even get to stay in the property I rented, but...
My experience with Easy Reserve is rather unusual in that I never ended up staying at the property I rented (Il Marchese di Ronta in Tuscany). After putting down a non-refundable deposit 10 months in advance, I was notified about 6 weeks later that my reservation was being canceled because a prior agreement for the property with another party superseded mine - a fact that was not disclosed to me. Although Easy Reserve tried to offer up alternative properties, I couldn't find one that worked for my dates and needs so I asked for a refund. I wanted my refund in US$, because I did not want to assume the exchange risk in a situation that was not my fault or responsibility. [Note that I would bear that risk in paying for the rental.] It turned out that there was a deficit to me when the Euro refund was received, and to Easy Reserve's credit and integrity, they made me whole. For demonstrating fair and equitable business practices, I give them 4 stars. Other than the huge disappointment in not being able to rent the villa I chose (which was not ER's fault per se), I do want to mention their non-refundable deposit policy is very onerous when compared to the many other rental sites and agencies around (like AirBnB). Most others have sliding scales of refunding deposits as one approaches the booking date. This in my opinion would make ER more appealing and competitive. In any case, I was pleased with the consideration extended to me in this weird situation and would recommend using Easy Reserve.
1 listopada 2024
Opinia niezależna
Odpowiedź od Easy Reserve Ltd
Dear Lesley,
Thank you so much for taking the time to share your experience with us.
We deeply appreciate your understanding and the thoughtful insights you've provided.
We're truly sorry for the disappointment you faced with your original reservation—please know that we strive to prevent such situations and ensure clarity with our guests, but once again we want to highlight that this was a one of a kind exception beyond our control.
We’re also thankful for your feedback on our deposit policy; we’ll certainly consider it as we continuously work to improve and provide the best possible experience and booking conditions.
We’re glad to have been able to resolve the currency difference and make things right.
Your willingness to recommend us despite these challenges means a lot to us, and we hope to welcome you to one of our properties in the future.
Best Regards,
Easy Reserve
per la prenotazione siete stati…
per la prenotazione siete stati professionali collaboranti ed esaustivi..
29 października 2024
Odpowiedź od Easy Reserve Ltd
Gentile Andrea,
vogliamo ringraziarla per averci fornito il suo prezioso parere sul nostro servizio clienti.
La soddisfazione dei nostri clienti è di massima importanza per noi per cui siamo lieti di sapere che ha avuto un'esperienza positiva!
Cordiali Saluti
Easy Reserve
Odpowiedź od Easy Reserve Ltd
Chèr Yves,
Merci pour votre commentaire.
Nous sommes heureux d'apprendre que vous êtes satisfait de notre service client.
Bien amicalement,
Easy Reserve
Per ora mi baso sulla prenotazione ho…
Per ora mi baso sulla prenotazione ho fatto il bonifico. La vacanza devo ancora farla ma come primo impatto ottimo
29 października 2024
Odpowiedź od Easy Reserve Ltd
Gentile Giovanna,
la ringraziamo per aver condiviso la sua opinione sul nostro processo di prenotazione.
La soddisfazione del cliente per noi è importantissima per cui siamo molto felici di sapere che ha avuto un'esperienza positiva!
Le auguriamo di trascorrere un soggiorno fantastico e rimaniamo a sua completa disposizione per qualsiasi ulteriore assistenza di cui possa avere bisogno.
Cordiali Saluti
Easy Reserve
Réservation effectuée facilement et le…
Réservation effectuée facilement et le paiement en plusieurs fois sans frais est très appréciable.
28 października 2024
Odpowiedź od Easy Reserve Ltd
Chèr Nicolas,
Merci pour votre commentaire.
Nous sommes heureux d'apprendre que vous êtes satisfait de notre site web et de notre plan de paiement échelonné.
Bien amicalement,
Easy Reserve
Great experience working with Easy…
Great experience working with Easy Reserve. Very responsive and significantly cheaper then some of the more common booking platform for the same property we rented.
22 października 2024
Odpowiedź od Easy Reserve Ltd
Dear Jess,
Thank you for taking the time to leave a feedback about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our website, vacation rental prices and booking process!
Best Regards,
Easy Reserve
Nemt, nemt, nemt, lynhurtigt og super informativt!
Efter lige at have skabt mig overblikket, viste det sig at være :
Nemt at taste ønske kriterier - aircondition antal soverum - pool etc.
Nemt via kortet at finde en lejebolig i et ønsket område.
Nemt at og overskueligt at betale - visa m.m.
Lynhurtig respons på booking samt kvittering betaling.
Super godt overblik generelt på emnerne til udlejning!!
26 października 2024
Odpowiedź od Easy Reserve Ltd
hej J.,
Tak fordi du tog dig tid til at dele din feedback.
Kundetilfredshed er vores prioritet, og vi er meget glade for at vide, at du havde en positiv oplevelse med vores hjemmeside, bookingproces og kundeservice!
Med venlig hilsen,
Easy Reserve
temporary excitement
because of a delay in the banking process I received a storno of my reservation. That was quite exciting at the first moment.
For good luck they made a prompt re-reservation.
All others run fine.
17 października 2024
Odpowiedź od Easy Reserve Ltd
Dear P.K.,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
We're glad to hear that overall, except for that little inconvenient with the expiration of your booking request due to the delay of the bank in processing the wire transfer, your booking process went smoothly.
We appreciate your understanding of the circumstances (delay not under our or your control) and we are glad that we have been able to secure your reservation after all.
We remain at your full disposal for any assistance you might need again in the future.
Best Regards,
Easy Reserve
Very helpful customer service with good…
Very helpful customer service with good follow through
11 października 2024
Odpowiedź od Easy Reserve Ltd
Hello Jill,
Thank you for taking the time to leave a feedback about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our customer care service!
Best Regards,
Easy Reserve
Easy booking until so far
7 października 2024
Odpowiedź od Easy Reserve Ltd
Dear Bea,
Thank you for taking the time to leave a feedback about your experience with Easy Reserve so far.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our website and booking process!
We remain at your full disposal for any assistance you might need again in the future.
Best Regards,
Easy Reserve
Amazing bad experience …
Nous avons réservé une villa par leur intermédiaire et la seule chose que je puisse dire c’est que cela fut la plus mauvaise expérience de notre vie de voyageur.
En effet, la plate-forme easyreserve n’a aucune considération pour ses clients et prends très volontiers et rapidement parti pour l’agence qui a la location de la villa en gestion.
De gros problèmes de climatisation dans la « Villa dei Nonni » à Ostuni, ainsi qu’une piscine mal nettoyée à notre arrivée.
Malgré nous etres déplacés à l’agence Raro Realty & Villas à Ostuni car nos messages et appels restés sans réponses, nous nous sommes vu confrontés à du personnel que très peu empathique et a l’air et au ton très suffisant.
Nous avons eu beau leurs exposés les problèmes rencontrés, ils n’ont eu de cesse de nous rabaisser qui a nous faire passer pour des demeurés et ce preuve à l’appuie, invoquant le caractère de la situation de la villa à la campagne ou encore le climat des Pouilles qui, selon eux ne permettrait pas que les convecteurs de climatisation ne puissent atteindre une température en dessus de 24 degrés dans les chambres et moins de 32 dans les pièces à vivre…lunaire de s’entendre tenir de tel propos!!!!
Et le service client Easy Réserve qui boit les paroles de Raro Realty comme parole d’evangile.!! Pour preuve mon dernier mail à Easy Réserve est resté sans réponse et si cela n’avait pas été le cas nous ne les aurions pas associé à ces malfaiteurs!!!….
Je ne peux que les qualifier de complices de cette société qui visiblement ne connaît pas son travail et n’a aucune idée de la définition du mot service client.
Nous ne pouvons que vous recommander de fuire ces deux prestataires et ce pour la qualité et la tranquillité de vos séjours.
12 sierpnia 2024
Odpowiedź od Easy Reserve Ltd
Dear ms. Camozzi,
Thank you for your feedback. We are truly sorry to hear that your experience didn't meet your expectations, and we appreciate this opportunity to respond.
As Easy Reserve, we act as an intermediary between renters and property owners. This means we facilitate communication and try to resolve any issues that arise during a stay. In your case, we diligently replied to your emails before your arrival and during your stay, including multiple exchanges via emails and phone calls on the 06/09. We have also passed your concerns to the partner agency, and we are still awaiting their official response.
It’s true that we should have informed you that we were still waiting for feedback from the partner following your last email, and for that, we sincerely apologize. However, it's important to note that in cases like this, especially in high season, complaints must follow certain protocols, and the resolution process may take longer than usual. We understand that this can be frustrating, but we are actively managing your case and committed to finding a resolution.
We also want to acknowledge that you followed the proper procedure by notifying us of the issues when they occurred. Your concerns have not been ignored, and we are still scrutinizing the situation. In fact, we made sure to notify the partner immediately, who in turn sent someone from their main office to your property to address the problems you raised.
Regarding the tone used by the partner, as Easy Reserve, we can’t directly comment on the interactions as we weren't present during those exchanges. However, we have been in business with this partner for a long time, and throughout over a hundred reservations of their properties, we have never received such negative feedback about their tone or professionalism. They specialize in working with high-end properties and a discerning clientele and they have consistently maintained a high standard of service.
While we can’t comment on the tone used by the partner, we have carefully reviewed all the exchanges you had with the employees of Easy Reserve. Our staff has always treated you with respect, professionalism and consideration while informing you of the position of the partner. Should you have any proof to the contrary, we encourage you to share it with us so we can address it.
For this reason, while we understand the frustration that can arise from such situations, we do not tolerate bullying or unfounded strong written accusations directed at our team or company. We believe in open and respectful communication, and while we are committed to resolving your concerns, it is important that this is done in a fair and professional manner. For this reason, we reserve the right to take legal action as Easy Reserve if the situation escalates with further defamatory remarks.
Concerning the a/c issue, it’s important to note that when temperatures outside are very high, it's essential to keep windows closed to allow the system to cool the space efficiently. If windows are left open, the desired coolness cannot be achieved, which isn’t a fault of the system itself, but you surely know this. Official technicians came to the property more than once during your stay to address your concerns and their expert position was that there was no issue with the system.
As for the pool, it was cleaned both before your arrival and a second time after your initial complaint. In rural areas, it is normal for a small number of insects and particles moved by the strong wind to land into the water, which can happen even after cleaning. This does not reflect poorly on the cleanliness process of the pool.
We deeply regret that you feel this was the worst travel experience of your life. We are still in the process of evaluating your case and are awaiting the partner's final response before making a decision. In the meantime, please know that we are committed to resolving this matter as promptly as possible.
Best Regards,
Easy Reserve
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