Am avut o experiență foarte plăcută la această cazare. Gazda a fost extrem de primitoare și atentă, mereu disponibilă să ajute cu recomandări sau orice nevoie am avut, ceea ce a făcut șederea și... Zobacz więcej
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Our stay is still to come, but so far everything has gone perfectly. The booking process was very easy, smooth, and well organized. We’re really looking forward to our vacation!
Reakcja na opinię
Lucia took on board our needs in the search and identified a good option. She also answered all requests for ifurther information in a speedy manner. The reservation and payment was quick and easy
Reakcja na opinię
Company dealt with a number of emails as we were trying to organise flights. We weren’t pressured and every query was answered. The phone response was very good too.
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Informacje dotyczące firmy
O Easy Reserve Ltd
Napisane przez firmę
Easy Reserve Limited is an online holiday rental company that publishes vacation rentals provided by large tour operators, agencies and direct homeowners.
Easy Reserve's websites are the best place to start when planning a holiday: from luxury villas with pool in popular tourist areas of Italy, to cosy apartments and vacation rentals in Greece, Croatia, Spain etc, we have it all!
Our multilanguage websites are
Easy Reserve Italy Villas Tuscany Villas Holiday Homes Provence Easy Reserve is based in Dublin, Ireland, but our multi-lingual support personnel are located internationally.
Our mission is to help people experience the local culture, history and the beauty of the location they choose for their holiday, providing them with the perfect accommodation that will suit all of their needs.
Our motto is “Easy Reserve… Great vacations made easy!”.
Dane kontaktowe
310 The Capel Building, Mary's Abbey, D07 PD71, Dublin, Irlandia
- +353-1-699-4137
- https://www.easyreserve.com/contact.php
- easyreserve.com
4,5
Doskonała
454 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
It’s so easy to use!
5 października 2024
Odpowiedź od Easy Reserve Ltd
Dear Elizabeth,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our website and booking process!
We remain at your full disposal for any assistance you might need again in the future.
Best Regards,
Easy Reserve
Reibungslose, schnelle Abwicklung.
Bisher sind alle Buchungen reibungslos verlaufen und wir haben die Ferienhäuser so angetroffen, wie sie beschrieben waren
14 września 2024
Odpowiedź od Easy Reserve Ltd
Hallo,
Kundenzufriedenheit ist unser Ziel, und wir freuen uns sehr, dass Sie eine gute Erfahrung gemacht haben!
vielen Dank, dass Sie sich die Zeit genommen haben, diese Bewertung zu schreiben.
Mit freundlichen Grüßen,
Easy Reserve
Good search tools on website
Good search tools on website; Personal and prompt response to my questions; User friendly online booking when I was ready to book.
30 września 2024
Odpowiedź od Easy Reserve Ltd
Hello Steve,
Thank you for taking the time to leave a feedback about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our website and customer care service!
Best Regards,
Easy Reserve
Odpowiedź od Easy Reserve Ltd
Dear Lisa,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our customer service and booking process!
We remain at your full disposal for any assistance you might need again in the future.
Best Regards,
Easy Reserve
Super netter Service und danke für die…
Super netter Service und danke für die Geduld.
27 września 2024
Odpowiedź od Easy Reserve Ltd
Liebe Claudia,
Kundenzufriedenheit ist unser Ziel, und wir freuen uns sehr, dass Sie eine gute Erfahrung gemacht haben!
vielen Dank, dass Sie sich die Zeit genommen haben, diese Bewertung zu schreiben.
Mit freundlichen Grüßen,
Easy Reserve
MISLEADING ADVERTISEMENT
The advertisement for my villa said
AIR CONDITIONING.
When we got to the villa in August in Tuscany there was ONE working air conditioner in the house.
We had 2 children less than 5 years old and two women.
When the advertisement says AIR CONDITIONING, do I have to ask "HOW MANY ROOMS?" Really?
SUCH A MISLEADING ADVERTISEMENT.
We had to abandon this villa because it was impossible to stay there as the temperature was 95 degrees.
No monetary concession by the owner or the Easy Reserve for this false advertising.
DO NOT TRUST EASY RESERVE ADVERTISEMENTS!
10 sierpnia 2024
Opinia niezależna
Odpowiedź od Easy Reserve Ltd
Dear John,
Thank you for taking the time to leave your feedback.
We are truly sorry for the inconvenience you experienced during your stay. However, we would like to clarify the situation regarding your booking and the villa's amenities as we do not find it correct to accuse Easy Reserve of false and misleading advertising.
Our website features thousands of properties, some with A/C and some without. It cannot be expected that a property with the flag A/C has automatically A/C in ALL rooms. For this reason, we provide for each property on our website a description that gives the renters a full detail of the features available and where they are available.
While the villa you selected was advertised with air conditioning, the property description clearly stated which room was equipped with A/C. This information was openly provided on the villa’s webpage and was not hidden or written in small print. Our goal is to ensure transparency for all guests, and we always encourage careful review of the full property description to help make informed decisions.
In addition to what already said, when an amenity is particularly important for your stay, we always recommend double-checking with us to ensure your expectations are met before booking. This can include confirming the speed or reach of the Wi-Fi for those planning to work remotely or ensuring there is a fence for those bringing a pet. This is one of the reasons why we have customer care representatives available via phone, mail and chat. In your case, while you inquired about other amenities, such as Wi-Fi, you did not ask for further details regarding the air conditioning.
Unfortunately, as the listing accurately reflected the villa’s features, we could not offer a refund in this case. We genuinely regret that the villa did not meet your expectations, and we hope you understand our position.
Best regards,
Easy Reserve Team
I made reservation with easyreserve
I made reservation with easyreserve, so never heard about this agenzia arcobaleno. when i arrived they said something happened, no washing machine, i said i dont care. i got anbother aparment maybe, dont remember.
I got a whatsup number if there is problem.
When we entered the aparment, behind a cabinet bottle, cigarette box dust etc...
Everything was dirty. the shower was....
kitchen counter was dirty.
i wrote to the number. Next day 2 cleaner guys came.. i tought they some maintance not even cleaners..
First looked like they speak little bit english. but later they just ignored me.
The cleaning was what they did at the shower was almost nothing.
I checked the AC, told them, it was full of dust. We have AC, also my grandmother have AC she heating with AC.
Am an electrician so I know how its works. The dust amount was inside was not one month old... much more...
I asked the cleaners when was it sanitised last time? no answer.
So not even used, I didn't want to get lungh disease.
In the cabinet the mugs, plates whas dirty. They wahsed one plate with water only. ...
Showed something ansered something in italian and ignored me.
After this i gave up...
Arrived at 6th september , Left on 9th
I tought i dont want arguing, theres no point...
On 8th i found out when i wnated to use, gas stove, not working the elctric sparking system on it.. Was not pluged in, because there was no socket...
Kitchen steam extractor was not connected.. not worked.. no light ..
Write to easy reserve.. they listened agenzia arcobaleno, listened me.. now they said waiting for agenzia arcobaleno.. but im not waiting anymore.
I wanted some compensation. Money back. Not all. Would be better if all.
Nothing. Okay it was cheap. But who want this? and dirty apartment?
Easy reserve not made any solution....
6 września 2024
Opinia niezależna
Odpowiedź od Easy Reserve Ltd
Dear Balázs,
Thank you for sharing your detailed feedback. We sincerely regret the inconveniences you faced during your stay, and we completely understand your frustration. As the publisher of the listing and intermediary between the renter and the agency managing the property, we are actively working to resolve the issues you experienced.
We have protocols in place to handle such situations, but during high season, response times may take longer than usual. This is not to excuse the delay but to offer insight into the process. Rest assured, we are still working hard to ensure a satisfactory solution for you.
We take your concerns about cleanliness and maintenance very seriously and have escalated them to the appropriate teams. We are committed to improving service quality and ensuring these issues do not happen again to you or any other customer.
While we understand how frustrating this experience has been, we kindly ask for your patience as we continue to work on this matter. Your feedback is invaluable in helping us improve, and we are committed to ensuring a resolution that reflects our dedication to customer satisfaction.
We will be in touch via email as soon as there will be an update on your case.
Best regards,
Easy Reserve
Schnelle Antwort
Schnelle komplikationslose Buchung.
Auch nach Nachfrage ob die Anreise und Buchung mit 2 Hunden möglich ist, wurde alles zu meiner Zufriedenheit geregelt.
17 września 2024
Odpowiedź od Easy Reserve Ltd
Liebe Christina,
vielen Dank, dass Sie sich die Zeit genommen haben, diese Bewertung zu schreiben.
Kundenzufriedenheit ist unser Ziel, und wir freuen uns sehr, dass Sie eine gute Erfahrung gemacht haben!
Mit freundlichen Grüßen,
Easy Reserve
Odpowiedź od Easy Reserve Ltd
Liebe Cita,
Kundenzufriedenheit ist unser Ziel, und wir freuen uns sehr, dass Sie eine gute Erfahrung gemacht haben!
vielen Dank, dass Sie sich die Zeit genommen haben, diese Bewertung zu schreiben.
Mit freundlichen Grüßen,
Easy Reserve
Website was easy to navigate and the…
Website was easy to navigate and the booking process was smooth.
12 września 2024
Odpowiedź od Easy Reserve Ltd
Dear Christopher,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our website and booking process!
We remain at your full disposal for any assistance you might need again in the future.
Best Regards,
Easy Reserve
Odpowiedź od Easy Reserve Ltd
Dear Dieter,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our website and booking process!
We remain at your full disposal for any assistance you might need again in the future.
Best Regards,
Easy Reserve
Unkomplizierte Last Minute Buchung
Unkomplizierte Last Minute Buchung
1 Tag vorher gebucht, schnelle Bezahlabwicklung und
das Ferienhaus in der Toskana war super, sauber und ruhig gelegen. Nur freundliche Menschen :-)
Danke Easy Reserve Ltd und den tollen Menschen vor Ort. Ein besonderen Dank an die hilfsbereite Irene!
31 sierpnia 2024
Opinia niezależna
Odpowiedź od Easy Reserve Ltd
Liebe Louisa,
Kundenzufriedenheit ist unser Ziel, und wir freuen uns sehr, dass Sie eine gute Erfahrung gemacht haben!
vielen Dank, dass Sie sich die Zeit genommen haben, diese Bewertung zu schreiben.
Mit freundlichen Grüßen,
Easy Reserve
Sehr gute und übersichtliche Buchungen.
Sehr gute und übersichtliche Buchungen.
Die Appartements entsprechen ganz den Beschreibungen.
5 września 2024
Odpowiedź od Easy Reserve Ltd
Lieber Jan,
vielen Dank, dass Sie sich die Zeit genommen haben, diese Bewertung zu schreiben.
Kundenzufriedenheit ist unser Ziel, und wir freuen uns sehr, dass Sie eine gute Erfahrung gemacht haben!
Mit freundlichen Grüßen,
Easy Reserve
Übersichtliche Angebote
Unkomplizierte, übersichtliche Feriengausangebote. Schneller Kontakt und gute last minute Angebote.
30 sierpnia 2024
Odpowiedź od Easy Reserve Ltd
Lieber Michael,
Kundenzufriedenheit ist unser Ziel, und wir freuen uns sehr, dass Sie eine gute Erfahrung gemacht haben!
vielen Dank, dass Sie sich die Zeit genommen haben, diese Bewertung zu schreiben.
Mit freundlichen Grüßen,
Easy Reserve
Keurig binnen 5 minuten netjes een…
Keurig binnen 5 minuten netjes een bevestigingsbrief mail gekregen!
Ook de bevestiging van de aanbetaling kwam direct binnen. App gedownload en zie daar keurig alle gegevens in vermeld.
25 sierpnia 2024
Odpowiedź od Easy Reserve Ltd
Beste Mw Jolet,
Bedankt dat u de tijd heeft genomen om een recensie achter te laten over uw ervaring met Easy Reserve.
Klanttevredenheid is ons doel en we zijn erg blij dat alles spoedig is verlopen!
Met vriendelijke groet,
Easy Reserve
Great communication and follow-up
21 sierpnia 2024
Odpowiedź od Easy Reserve Ltd
Hello George and Toni,
Thank you for taking the time to leave a feedback about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our customer care service!
Best Regards,
Easy Reserve
Magnifique villa
Magnifique villa tenue par d’adorables propriétaires.
Une très belle région aux vues à couper le souffle. Calme et bien-être me semblent les maîtres mots.
De grands espaces où chacun peut profiter d’une certaine intimité.
10 sierpnia 2024
Opinia niezależna
Odpowiedź od Easy Reserve Ltd
Merci pour votre commentaire Danielle.
Nous sommes heureux d'apprendre que vous êtes satisfait de notre villa.
Bien amicalement,
Easy Reserve
Immediate reaction to my request
Immediate reaction to my request. Booking was modified according to my request.
17 sierpnia 2024
Odpowiedź od Easy Reserve Ltd
Hello,
Thank you for taking the time to leave a feedback about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our customer care service!
Best Regards,
Easy Reserve
Odpowiedź od Easy Reserve Ltd
Dear Peter,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our website and booking process!
We remain at your full disposal for any assistance you might need again in the future.
Best Regards,
Easy Reserve
Odpowiedź od Easy Reserve Ltd
Lieber Dhr.A. van Daal,
Kundenzufriedenheit ist unser Ziel, und wir freuen uns sehr, dass Sie eine gute Erfahrung gemacht haben!
vielen Dank, dass Sie sich die Zeit genommen haben, diese Bewertung zu schreiben.
Mit freundlichen Grüßen,
Easy Reserve
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